--- title: Hyland OnBase Reviews meta\_title: 'Hyland OnBase Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 324 reviews by the users' company size, role or industry to find out how Hyland OnBase works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 324 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Content Management url: https://www.g2.com/categories/content-management --- ### Hyland OnBase Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Hyland OnBase, benefiting from its seamless integration and document access. [(70 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1461543&qs=pros-and-cons#reviews) Users value the **effective workflows and versioning** in OnBase, enhancing records management across various departments. [(42 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462464&qs=pros-and-cons#reviews) Users admire the **extensive features** of Hyland OnBase, enabling innovative solutions and seamless workflow enhancements. [(32 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1464526&qs=pros-and-cons#reviews) Users value the **customization capabilities** of OnBase, enhancing document management and streamlining business processes effectively. [(25 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1465889&qs=pros-and-cons#reviews) Users love the **user-friendly and efficient tools** of Hyland OnBase, transforming paper processes into seamless electronic workflows. [(25 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1463034&qs=pros-and-cons#reviews) Users find the **missing features** in OnBase frustrating, particularly with redactions and zip file compatibility issues. [(31 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1465292&qs=pros-and-cons#reviews) Users have experienced **update issues** post-upgrade, leading to significant document locking and connection problems affecting productivity. [(24 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1464387&qs=pros-and-cons#reviews) Users report **poor customer support** for Hyland OnBase, with unanswered questions and frustrating reliance on premium resources. [(21 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462591&qs=pros-and-cons#reviews) Users face **technical issues** with indexing and document locking, hindering productivity and complicating the admin experience. [(21 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1466419&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , especially with complex configurations and multiple client interfaces. [(20 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462917&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Hyland OnBase ##### 1. Ease of Use Users appreciate the **ease of use** of Hyland OnBase, benefiting from its seamless integration and document access. [ See 70 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1461543&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Document Management and Seamless Integration" What do you like about Hyland OnBase? Hyland OnBase is resourceful in content and document management, ensuring that it captures all of them and store them The app supports workflow throu JW Jessica W. Enterprise (\> 1000 emp.) 3.5/5 "Great Integration Options, Room for Improvement" What do you like about Hyland OnBase? All the integration options. Unity is easy to use. ##### 2. Document Management Users value the **effective workflows and versioning** in OnBase, enhancing records management across various departments. [ See 42 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462464&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Document Management and Seamless Integration" What do you like about Hyland OnBase? Hyland OnBase is resourceful in content and document management, ensuring that it captures all of them and store them The app supports workflow throu ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intelligent document control and risk mitigation" What do you like about Hyland OnBase? A standout feature is its seamless link with geographic systems—tying documents to real-world locations for smarter planning. OnBase also streamlines ##### 3. Features Users admire the **extensive features** of Hyland OnBase, enabling innovative solutions and seamless workflow enhancements. [ See 32 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1464526&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intelligent document control and risk mitigation" What do you like about Hyland OnBase? A standout feature is its seamless link with geographic systems—tying documents to real-world locations for smarter planning. OnBase also streamlines CH Craig H. Enterprise (\> 1000 emp.) 5.0/5 "An OnBase review from a fan and evangelist" What do you like about Hyland OnBase? It's the most robust platform of its kind on the market with the most powerful workflow engine. ##### 4. Customization Users value the **customization capabilities** of OnBase, enhancing document management and streamlining business processes effectively. [ See 25 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1465889&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intelligent document control and risk mitigation" What do you like about Hyland OnBase? A standout feature is its seamless link with geographic systems—tying documents to real-world locations for smarter planning. OnBase also streamlines ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Fantastic to work with" What do you like about Hyland OnBase? Ability to customize to individual groups. Ease of us and can be as complex or simple as needed. ##### 5. Simple Users love the **user-friendly and efficient tools** of Hyland OnBase, transforming paper processes into seamless electronic workflows. [ See 25 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1463034&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Fantastic to work with" What do you like about Hyland OnBase? Ability to customize to individual groups. Ease of us and can be as complex or simple as needed. MM Mike M. Mid-Market (51-1000 emp.) 5.0/5 "OnBase Admin" What do you like about Hyland OnBase? Easy to find documents and it is user friendly ### 5 Cons or Disadvantages of Hyland OnBase ##### 1. Missing Features Users find the **missing features** in OnBase frustrating, particularly with redactions and zip file compatibility issues. [ See 31 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1465292&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Document Management and Seamless Integration" What do you dislike about Hyland OnBase? Hyland has challenges in configuration, something that needs IT support and proper training The pricing model for Hyland is challenging and total co ![Tom J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom J.") TJ Tom J. Enterprise (\> 1000 emp.) 4.0/5 "Hyland AI User Forum Survey - 84 Lumber" What do you dislike about Hyland OnBase? Some of the limitations on indexing, and the Citrix environment for our cloud based solution. (How many times can I repeat how much I dislike the Citr ##### 2. Update Issues Users have experienced **update issues** post-upgrade, leading to significant document locking and connection problems affecting productivity. [ See 24 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1464387&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intelligent document control and risk mitigation" What do you dislike about Hyland OnBase? It needs periodic tune-ups—like query optimization, component refreshes or storage checks—to stay quick, reliable and free of those little “hiccups.” MM Mike M. Mid-Market (51-1000 emp.) 5.0/5 "OnBase Admin" What do you dislike about Hyland OnBase? Lots of licenses and the web client could be more updated ##### 3. Poor Customer Support Users report **poor customer support** for Hyland OnBase, with unanswered questions and frustrating reliance on premium resources. [ See 21 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462591&qs=pros-and-cons#reviews) See Related User Reviews JW Jessica W. Enterprise (\> 1000 emp.) 3.5/5 "Great Integration Options, Room for Improvement" What do you dislike about Hyland OnBase? Technical support is hit and miss. Some analysts are amazing and so very helpful. Some seem to just want to close tickets as soon as possible with n ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "It is a very versatile product with a ton of things you can do with it (if you have the resources)" What do you dislike about Hyland OnBase? Support has gotten pretty bad. Sophistication also translates to complexity, lots of opportunities for things to go wrong. Also, to realize its full ##### 4. Technical Issues Users face **technical issues** with indexing and document locking, hindering productivity and complicating the admin experience. [ See 21 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1466419&qs=pros-and-cons#reviews) See Related User Reviews JW Jessica W. Enterprise (\> 1000 emp.) 3.5/5 "Great Integration Options, Room for Improvement" What do you dislike about Hyland OnBase? Technical support is hit and miss. Some analysts are amazing and so very helpful. Some seem to just want to close tickets as soon as possible with n ![Tom J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom J.") TJ Tom J. Enterprise (\> 1000 emp.) 4.0/5 "Hyland AI User Forum Survey - 84 Lumber" What do you dislike about Hyland OnBase? Some of the limitations on indexing, and the Citrix environment for our cloud based solution. (How many times can I repeat how much I dislike the Citr ##### 5. Learning Curve Users find the **learning curve challenging** , especially with complex configurations and multiple client interfaces. [ See 20 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462917&qs=pros-and-cons#reviews) See Related User Reviews ![Surbhi D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Surbhi D.") SD Surbhi D. Mid-Market (51-1000 emp.) 4.5/5 "Onbase system admin" What do you dislike about Hyland OnBase? Very large and complicated platform so not easy to learn all ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Document Management and Seamless Integration" What do you dislike about Hyland OnBase? Hyland has challenges in configuration, something that needs IT support and proper training The pricing model for Hyland is challenging and total co JB Joseph B. Enterprise (\> 1000 emp.) 8/27/2025 "On base System Administrator" 4.5/5 What do you like best about Hyland OnBase? While we have not gone much outside the box, the opportunities it offers are what are making us stay with it Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? the cloud and its opaqueness with our raw data Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? ease of management for our document solution Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign JS Joshua S. Small-Business (50 or fewer emp.) 8/27/2025 "Great Product, Great Support" 5/5 What do you like best about Hyland OnBase? Ease of use, customer support. Implementation Team, ease of integration Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? Nothing yet so far, we are brand new to using them Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Replacing an outdated system. The workflow options are going to help streamline the process Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign BW Brandon W. Mid-Market (51-1000 emp.) 8/27/2025 "Great Software with a lot of potential" 4/5 What do you like best about Hyland OnBase? I like OnBase's scalability and its easy to learn. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? I dislike entry level support and upgrading the software. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? OnBase is helping us streamline our workflows and allowing us to come up with better user experiences. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Philanthropy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Philanthropy") AP Verified User in Philanthropy Mid-Market (51-1000 emp.) 8/28/2025 "It is a very versatile product with a ton of things you can do with it (if you have the resources)" 3.5/5 What do you like best about Hyland OnBase? It is sophisticated and versatile, practically no limit to what you can do. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? Support has gotten pretty bad. Sophistication also translates to complexity, lots of opportunities for things to go wrong. Also, to realize its full benefits you need to have the personnel resources to support it properly. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Allows us to surface documents for a wide variety of audiences. Automation features enable our data processing staff to work more efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign CS corey s. Enterprise (\> 1000 emp.) 8/28/2025 "Onbase is the go to solution" 5/5 What do you like best about Hyland OnBase? user friendly design and the amount of features available Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? Would like more available features to come standard Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Document maintenance, workflow solutions, created several workflow that are automating arcaic processes Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign MD Mitzie D. Corporate IT Manager Enterprise (\> 1000 emp.) 4/1/2025 "BOD Summit my opinion" 5/5 What do you like best about Hyland OnBase? Point and Click fast development. Wonderful customer service. Energetic and devoted employees. History of great product and customer service Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? CPE communicating out needs improvement. Even internally it appears our MS group is not updated by CPE. We trust them as experts and they forget our settings and use standard build. They WILL NOT take into account HC need for 24/7. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Content Services for a Healthcare System. We take in approximately 22M Medical records a year and we integrate to Epic. Also, 1K AP invoices for entire ecosystem and integration to PeopleSoft. We use RPA, VPD and other Hyland products as well. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Mid-Market (51-1000 emp.) 10/9/2025 "New to the team" 4/5 What do you like best about Hyland OnBase? I'm the manager of the team that supports the OnBase Team. It seems to be easy for them to administer and provide value to the company. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? I hear some complaints from our users occasionally about speed. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? We're using it for processing invoices in AP Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Small-Business (50 or fewer emp.) 8/28/2025 "Hyland OB review" 4.5/5 What do you like best about Hyland OnBase? One stop solution for all our documents and integration with other agencies Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? workflow on clouds, Integration with sharepoint Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Storing payments, backups and retrieve data for research Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Mid-Market (51-1000 emp.) 8/28/2025 "OnBase Review" 4/5 What do you like best about Hyland OnBase? I like how powerful the application is and the ability to categorize and find documents Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? after our upgrade to 24.1 we have had major problems with document locking which makes it very difficult for our Admins and wasting their time unlocking locks the majority of the day Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? accessing documents by many users at the same time and from very remote locations Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign KM Kamie M. Mid-Market (51-1000 emp.) 8/26/2025 "OnBase admin" 5/5 What do you like best about Hyland OnBase? Overall it's a good product to use and I'm happy with it Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? Some users find too many steps to do certain tasks Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Document storage Review collected by and hosted on G2.com. 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