--- title: Hyland OnBase Reviews meta\_title: 'Hyland OnBase Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 324 reviews by the users' company size, role or industry to find out how Hyland OnBase works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 324 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Content Management url: https://www.g2.com/categories/content-management --- ### Hyland OnBase Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Hyland OnBase, benefiting from its seamless integration and document access. [(70 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1461543&qs=pros-and-cons#reviews) Users value the **effective workflows and versioning** in OnBase, enhancing records management across various departments. [(42 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462464&qs=pros-and-cons#reviews) Users admire the **extensive features** of Hyland OnBase, enabling innovative solutions and seamless workflow enhancements. [(32 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1464526&qs=pros-and-cons#reviews) Users value the **customization capabilities** of OnBase, enhancing document management and streamlining business processes effectively. [(25 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1465889&qs=pros-and-cons#reviews) Users love the **user-friendly and efficient tools** of Hyland OnBase, transforming paper processes into seamless electronic workflows. [(25 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1463034&qs=pros-and-cons#reviews) Users find the **missing features** in OnBase frustrating, particularly with redactions and zip file compatibility issues. [(31 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1465292&qs=pros-and-cons#reviews) Users have experienced **update issues** post-upgrade, leading to significant document locking and connection problems affecting productivity. [(24 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1464387&qs=pros-and-cons#reviews) Users report **poor customer support** for Hyland OnBase, with unanswered questions and frustrating reliance on premium resources. [(21 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462591&qs=pros-and-cons#reviews) Users face **technical issues** with indexing and document locking, hindering productivity and complicating the admin experience. [(21 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1466419&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , especially with complex configurations and multiple client interfaces. [(20 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462917&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Hyland OnBase ##### 1. Ease of Use Users appreciate the **ease of use** of Hyland OnBase, benefiting from its seamless integration and document access. [ See 70 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1461543&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Document Management and Seamless Integration" What do you like about Hyland OnBase? Hyland OnBase is resourceful in content and document management, ensuring that it captures all of them and store them The app supports workflow throu JW Jessica W. Enterprise (\> 1000 emp.) 3.5/5 "Great Integration Options, Room for Improvement" What do you like about Hyland OnBase? All the integration options. Unity is easy to use. ##### 2. Document Management Users value the **effective workflows and versioning** in OnBase, enhancing records management across various departments. [ See 42 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462464&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Document Management and Seamless Integration" What do you like about Hyland OnBase? Hyland OnBase is resourceful in content and document management, ensuring that it captures all of them and store them The app supports workflow throu ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intelligent document control and risk mitigation" What do you like about Hyland OnBase? A standout feature is its seamless link with geographic systems—tying documents to real-world locations for smarter planning. OnBase also streamlines ##### 3. Features Users admire the **extensive features** of Hyland OnBase, enabling innovative solutions and seamless workflow enhancements. [ See 32 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1464526&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intelligent document control and risk mitigation" What do you like about Hyland OnBase? A standout feature is its seamless link with geographic systems—tying documents to real-world locations for smarter planning. OnBase also streamlines CH Craig H. Enterprise (\> 1000 emp.) 5.0/5 "An OnBase review from a fan and evangelist" What do you like about Hyland OnBase? It's the most robust platform of its kind on the market with the most powerful workflow engine. ##### 4. Customization Users value the **customization capabilities** of OnBase, enhancing document management and streamlining business processes effectively. [ See 25 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1465889&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intelligent document control and risk mitigation" What do you like about Hyland OnBase? A standout feature is its seamless link with geographic systems—tying documents to real-world locations for smarter planning. OnBase also streamlines ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Fantastic to work with" What do you like about Hyland OnBase? Ability to customize to individual groups. Ease of us and can be as complex or simple as needed. ##### 5. Simple Users love the **user-friendly and efficient tools** of Hyland OnBase, transforming paper processes into seamless electronic workflows. [ See 25 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1463034&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Fantastic to work with" What do you like about Hyland OnBase? Ability to customize to individual groups. Ease of us and can be as complex or simple as needed. MM Mike M. Mid-Market (51-1000 emp.) 5.0/5 "OnBase Admin" What do you like about Hyland OnBase? Easy to find documents and it is user friendly ### 5 Cons or Disadvantages of Hyland OnBase ##### 1. Missing Features Users find the **missing features** in OnBase frustrating, particularly with redactions and zip file compatibility issues. [ See 31 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1465292&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Document Management and Seamless Integration" What do you dislike about Hyland OnBase? Hyland has challenges in configuration, something that needs IT support and proper training The pricing model for Hyland is challenging and total co ![Tom J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom J.") TJ Tom J. Enterprise (\> 1000 emp.) 4.0/5 "Hyland AI User Forum Survey - 84 Lumber" What do you dislike about Hyland OnBase? Some of the limitations on indexing, and the Citrix environment for our cloud based solution. (How many times can I repeat how much I dislike the Citr ##### 2. Update Issues Users have experienced **update issues** post-upgrade, leading to significant document locking and connection problems affecting productivity. [ See 24 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1464387&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intelligent document control and risk mitigation" What do you dislike about Hyland OnBase? It needs periodic tune-ups—like query optimization, component refreshes or storage checks—to stay quick, reliable and free of those little “hiccups.” MM Mike M. Mid-Market (51-1000 emp.) 5.0/5 "OnBase Admin" What do you dislike about Hyland OnBase? Lots of licenses and the web client could be more updated ##### 3. Poor Customer Support Users report **poor customer support** for Hyland OnBase, with unanswered questions and frustrating reliance on premium resources. [ See 21 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462591&qs=pros-and-cons#reviews) See Related User Reviews JW Jessica W. Enterprise (\> 1000 emp.) 3.5/5 "Great Integration Options, Room for Improvement" What do you dislike about Hyland OnBase? Technical support is hit and miss. Some analysts are amazing and so very helpful. Some seem to just want to close tickets as soon as possible with n ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "It is a very versatile product with a ton of things you can do with it (if you have the resources)" What do you dislike about Hyland OnBase? Support has gotten pretty bad. Sophistication also translates to complexity, lots of opportunities for things to go wrong. Also, to realize its full ##### 4. Technical Issues Users face **technical issues** with indexing and document locking, hindering productivity and complicating the admin experience. [ See 21 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1466419&qs=pros-and-cons#reviews) See Related User Reviews JW Jessica W. Enterprise (\> 1000 emp.) 3.5/5 "Great Integration Options, Room for Improvement" What do you dislike about Hyland OnBase? Technical support is hit and miss. Some analysts are amazing and so very helpful. Some seem to just want to close tickets as soon as possible with n ![Tom J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom J.") TJ Tom J. Enterprise (\> 1000 emp.) 4.0/5 "Hyland AI User Forum Survey - 84 Lumber" What do you dislike about Hyland OnBase? Some of the limitations on indexing, and the Citrix environment for our cloud based solution. (How many times can I repeat how much I dislike the Citr ##### 5. Learning Curve Users find the **learning curve challenging** , especially with complex configurations and multiple client interfaces. [ See 20 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462917&qs=pros-and-cons#reviews) See Related User Reviews ![Surbhi D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Surbhi D.") SD Surbhi D. Mid-Market (51-1000 emp.) 4.5/5 "Onbase system admin" What do you dislike about Hyland OnBase? Very large and complicated platform so not easy to learn all ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Document Management and Seamless Integration" What do you dislike about Hyland OnBase? Hyland has challenges in configuration, something that needs IT support and proper training The pricing model for Hyland is challenging and total co ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Mid-Market (51-1000 emp.) 8/27/2025 "Great content management system" 4/5 What do you like best about Hyland OnBase? The thing I enjoy the most about OnBase is how customizable it is, and the tools out contains to design and build new systems for different business processes. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? The user interface on the Unity Client gets too complex for most users. Particularly when running in service mode for virtual print and application enabler. Training users to exit the app through the system tray never gets easier. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? OnBase allows our departments to work toward being paperless, as well as streamlining and speeding up all of our business processes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign CH Coleton H. Mid-Market (51-1000 emp.) 8/28/2025 "Powerful with flaws" 3/5 What do you like best about Hyland OnBase? I'm able to rapidly mesh data together to create truly unique, hand crafted solutions for my users. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? Stability with OnBase has always been a concern. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? We use it as an integration service between our systems. This allows us to create powerful automations that save time and reduce errors. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign RC Rachel C. Mid-Market (51-1000 emp.) 8/28/2025 "OnBase has been helpful" 5/5 What do you like best about Hyland OnBase? OnBase integrates well with other solutions. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? After our upgrade, there have been some lingering issues. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? OnBase is allowing us to go paperless. We have fewer paper files that need processing and moving around our buildings. The files are instantly available to whomever needs to review them. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 8/27/2025 "Process improvement thru OnBase" 4.5/5 What do you like best about Hyland OnBase? I found most helpful is the tools OnBase provides to automate processes with our org. It allows us to make process improvements all over our org by leveraging the native tools within our On base platform Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? The cost of doing some of these process improvements has gotten too high in my opinion. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? We use it to audit our new account and loans. We also use it to audit those new accounts for missing documents. We utilize workflow heavily to digitize processes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign MM Mike M. Mid-Market (51-1000 emp.) 10/9/2025 "OnBase Admin" 5/5 What do you like best about Hyland OnBase? Easy to find documents and it is user friendly Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? Lots of licenses and the web client could be more updated Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Healthcare Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Mid-Market (51-1000 emp.) 9/25/2024 "Document Retrieval and Hierarchal Approval Tracking" 3.5/5 What do you like best about Hyland OnBase? Great product for document storage/retrieval and providing a tracking system when document approvals are needed, also integrates well with financial reporting programs like Sage. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? Unity Forms formating can be a bit clunky sometimes, and customizations don't always stay functional with upgrades to more current versions. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Our customer database and financial books softwares do not include formal processes for tracking approvals. OnBase allows us to do this and acts as a "middle man" by integrating directly with our primary softwares. Review collected by and hosted on G2.com. Show More 8/28/2025 Validated ReviewerIncentivizedSource: G2 Gives Campaign CW Chris W. Mid-Market (51-1000 emp.) 8/28/2025 "Solid Product" 4.5/5 What do you like best about Hyland OnBase? Simple to store and retrieve images..... Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? We are behind ion our version and got a fine on our last maintenance contract Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Why are waiting for our upgrade before they can help us with our current issue reading and splitting documents Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign JA Jacob A. Enterprise (\> 1000 emp.) 8/27/2025 "Using On base for AP documents" 4/5 What do you like best about Hyland OnBase? I like the ease of use and the ability to do many things in our organization. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? The building can be complicated at times, but the flexibility out ways this. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? On base is create to keep all documents in one place. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 4/1/2025 "OnBase: Not Like Every Other Software" 3.5/5 What do you like best about Hyland OnBase? I have been using OnBase for almost 20 years now. It has evolved over time from being just another document management solution to something much more. Their Unity Forms are like nothing else in the industry. These are smart forms that become documents when submitted. These forms can continue to be updated and accessed through out the defined process. In comparison to other forms that become a pdf or image. WorkView is another module that makes OnBase very unique, it allows for custom applications and tables to be created that further enhances the functionality of the OnBase product. When combined with OnBase's workflow, very unique and b solutions can be created delivering one-of-a-kind solutions to is userbase. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? Overtime Hyland Software has lost focus and many features that were promised 5 years ago have yet to be delivered. Unity Forms for example, as great as they are, do not display on mobile devices. There are still many components that still work the way they did 20 years ago and have never been migrated to the newer platforms. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Central place to access documents and eliminating the need for paper. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Arts and Crafts](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Arts and Crafts") UA Verified User in Arts and Crafts Small-Business (50 or fewer emp.) 8/28/2025 "My On base use" 4/5 What do you like best about Hyland OnBase? It is very easy to cross reference documents without a lot of fussy scripting Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? Some error messages don't provide enough info to locate problem Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Reducing paper in the office and it is much easier to find what we need Review collected by and hosted on G2.com. 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