--- title: Hyland OnBase Reviews meta_title: 'Hyland OnBase Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 324 reviews by the users' company size, role or industry to find out how Hyland OnBase works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 324 scale: '5' date_modified: '2026-07-17' parent_category: name: Content Management url: https://www.g2.com/categories/content-management --- # Hyland OnBase Reviews **Vendor:** Hyland **Category:** [Enterprise Content Management (ECM) Systems](https://www.g2.com/categories/enterprise-content-management-ecm) **Average Rating:** 4.4/5.0 **Total Reviews:** 324 ## About Hyland OnBase OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOBs such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions. With business ownership of solutions, OnBase enables expansion beyond IT, delivering faster ROI. OnBase speeds up processes and reduces costs by capturing important information into a single system so you can manage data, documents and processes. Workflow can be configured to address your departmental, industry and enterprise challenges. Organizations also benefit from low-code application development and a range of multichannel capture options. OnBase can integrate with your existing systems and provide instant access to everyone who needs it, giving visibility into your processes and system performance while securely storing, protecting and expunging your content. ## Hyland OnBase Pros & Cons **What users like:** - Users appreciate the **ease of use** of Hyland OnBase, benefiting from its seamless integration and document access. (70 reviews) - Users value the **effective workflows and versioning** in OnBase, enhancing records management across various departments. (42 reviews) - Users admire the **extensive features** of Hyland OnBase, enabling innovative solutions and seamless workflow enhancements. (32 reviews) - Users value the **customization capabilities** of OnBase, enhancing document management and streamlining business processes effectively. (25 reviews) - Users love the **user-friendly and efficient tools** of Hyland OnBase, transforming paper processes into seamless electronic workflows. (25 reviews) - Users value the **versatility** of Hyland OnBase, appreciating its multifunctional capabilities and extensive customization options. (25 reviews) - Users value the **extensive customization options** of Hyland OnBase, accommodating various use cases and individual needs. (24 reviews) - Users value the **customizability** of Hyland OnBase, enhancing document workflows and adapting to various business needs. (23 reviews) - Flexibility (22 reviews) - Workflow Efficiency (22 reviews) **What users dislike:** - Users find the **missing features** in OnBase frustrating, particularly with redactions and zip file compatibility issues. (31 reviews) - Users have experienced **update issues** post-upgrade, leading to significant document locking and connection problems affecting productivity. (24 reviews) - Users report **poor customer support** for Hyland OnBase, with unanswered questions and frustrating reliance on premium resources. (21 reviews) - Users face **technical issues** with indexing and document locking, hindering productivity and complicating the admin experience. (21 reviews) - Users find the **learning curve challenging** , especially with complex configurations and multiple client interfaces. (20 reviews) - Users find the **complexity** of Hyland OnBase challenging, requiring significant resources and training for effective use. (19 reviews) - Learning Difficulty (17 reviews) - Users find **Hyland OnBase's documentation lacking** , making initial research and support frustrating and confusing. (14 reviews) - Not User-Friendly (14 reviews) - Expensive (12 reviews) ## Hyland OnBase Reviews ### 1. Content Driven **Rating:** 5.0/5.0 stars **Reviewed by:** marcus c. | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Hyland OnBase?** Ability to access and manage content and connect with customers **What do you dislike about Hyland OnBase?** My use of AI and creating onBase app Builder **What problems is Hyland OnBase solving and how is that benefiting you?** We use it to manage our Purchase orders and Account Payable images. We also use it to assist with the Supply Chain in managing Vendors ### 2. OnBase Fan **Rating:** 5.0/5.0 stars **Reviewed by:** AJ F. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** I love the wealth of knowledge that is easy to access when needed. **What do you dislike about Hyland OnBase?** I don't care for the old thick client and wish there was a more updated look. **What problems is Hyland OnBase solving and how is that benefiting you?** Automations. I'm looking forward to implementing new automations in our future to assist with efficiency. ### 3. Robust and powerful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Richard E. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** Easy to use to create customized solutions for a variety of business centers **What do you dislike about Hyland OnBase?** Nothing of note, I have had a very positive experience **What problems is Hyland OnBase solving and how is that benefiting you?** OnBase is planning on releasing a number of features that will help us maximize the benefits to our organization ### 4. Unity Client Review **Rating:** 5.0/5.0 stars **Reviewed by:** Scott C. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** Easy access to documents. Being able to look at a file from multiple locations. **What do you dislike about Hyland OnBase?** It does not always function properly. The server goes does frequently. **What problems is Hyland OnBase solving and how is that benefiting you?** Storage has been an issue for a long time for my organization. This eliminates that need. ### 5. A good CMS **Rating:** 3.5/5.0 stars **Reviewed by:** Kailash R. | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Hyland OnBase?** Scalability, deep integrations, industry specific solutions **What do you dislike about Hyland OnBase?** Maintaining customizations and gathering insight into usage Outdated user security models. Oracle clients feel like afterthoughts. Diagnostics are not great esp on tablet. **What problems is Hyland OnBase solving and how is that benefiting you?** Storing scanned documents and e-forms and presenting them in EPIC ### 6. System Analyst who loves OnBase **Rating:** 5.0/5.0 stars **Reviewed by:** Brian G. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Hyland OnBase?** My feeling is that if you can define the process, OnBase has a way to help automate it. **What do you dislike about Hyland OnBase?** Inconsistent across modules. The experience is not always the same based on where you are working **What problems is Hyland OnBase solving and how is that benefiting you?** Managing content and automating processes ### 7. HR Business Systems Program Direcor **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley F. | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** unity forms and efficiencies workflows create **What do you dislike about Hyland OnBase?** record cards-- when purging files and getting a new employees ID number for card. **What problems is Hyland OnBase solving and how is that benefiting you?** efficiencies-- delivery letters via email is amazing and helping us deliver many different notifications out to 30K employees. ### 8. I love it **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay C. | Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** The ease of use and availability of documentation. **What do you dislike about Hyland OnBase?** First line tech support has gotten a little longer to route issues or figure out issues. It used to be great. **What problems is Hyland OnBase solving and how is that benefiting you?** Getting rid of paper and helping remote workers. ### 9. On Base Review **Rating:** 4.5/5.0 stars **Reviewed by:** Lesia D. | human resource specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** i like working in onbase especially for the retingents of our files. **What do you dislike about Hyland OnBase?** i have no dislike, i am perfectly satisfied withour onbase program. **What problems is Hyland OnBase solving and how is that benefiting you?** its makes it easy to locate and work with file retention ### 10. Reliable and Trustworthy **Rating:** 5.0/5.0 stars **Reviewed by:** Furqan B. | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** Product inovation with every release and the reliability of support. **What do you dislike about Hyland OnBase?** Room for improving reference documentation. **What problems is Hyland OnBase solving and how is that benefiting you?** Centralized document repository helps us ensure we meet our SLAs and can use our content to generate analytics. ### 11. OnBase Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie A. | Sr Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** Using OnBase has never been easier. I love helping others use OnBase. **What do you dislike about Hyland OnBase?** The are very few things I don't like about OnBase. **What problems is Hyland OnBase solving and how is that benefiting you?** OnBase is helping my organization automate processes and store documents. ### 12. New but it's been great so far **Rating:** 4.5/5.0 stars **Reviewed by:** Bryden J. | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** We are only just in the process of onboarding the product, but we appreciate the deep configurability of the application. **What do you dislike about Hyland OnBase?** i am too new to make any critical judgements! **What problems is Hyland OnBase solving and how is that benefiting you?** Currently Onboarding! ### 13. Hyland OnBase **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** The platform has helped a number of our deptmarments at the University with their day to day processes. From student information to financial information. **What do you dislike about Hyland OnBase?** May be a little overkill for those that just want simple document management. Some features require additional licensing that would be nice to be included as part of the overall licensing such as REST API usage. **What problems is Hyland OnBase solving and how is that benefiting you?** Document management of records (Learning, student information, invoices) ### 14. Learning and getting better **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda H. | Owner, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** WorkView and workflow, I like how easy it is to customize **What do you dislike about Hyland OnBase?** Probably how hard it is to get support with someone **What problems is Hyland OnBase solving and how is that benefiting you?** Document management, contract management, document retention, automation (slowly) ### 15. OnBase works well within our organization. Our customer service team is also the best **Rating:** 4.0/5.0 stars **Reviewed by:** Carey R. | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** customer support is great and we love being in the cloud **What do you dislike about Hyland OnBase?** Only downside at this time is ease of finding scanned documents for the providers **What problems is Hyland OnBase solving and how is that benefiting you?** scanning and AP processing ### 16. OnBase in HigherEd **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Hyland OnBase?** The user experience has been great. We use OnBase as our student record, which has made retrievals so much quicker. While still occuring, the use of workflows has also helped automation of processing greatly. **What do you dislike about Hyland OnBase?** Some integrations don't always work as intended or stop altogether. We do have a great UIS support team though, to help through these issues. **What problems is Hyland OnBase solving and how is that benefiting you?** Removing PDF form usage and hard copy documents. ### 17. OnBase Review **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis C. | Sr SYS Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** Repository - auditing - intergrations are seemless **What do you dislike about Hyland OnBase?** Nothing. it works as it should for our company. **What problems is Hyland OnBase solving and how is that benefiting you?** its solving our storing of document on site to a digital plattform. ### 18. Onbase is fabulous **Rating:** 5.0/5.0 stars **Reviewed by:** Lillian B. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** The many different modules and eas of use . **What do you dislike about Hyland OnBase?** Nothing it is useful and helps my end users navigate with ease **What problems is Hyland OnBase solving and how is that benefiting you?** Finance police records and historical records ### 19. Onbase **Rating:** 5.0/5.0 stars **Reviewed by:** Felipe T. | Senior Bussiness Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** options to consilidate other applications **What do you dislike about Hyland OnBase?** Nothing rigth now, we strat to use the application this year. **What problems is Hyland OnBase solving and how is that benefiting you?** We start to migrate from obsolence application to Onbase ### 20. OB Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** I like the different options and all the different things OB can do. It helps serves our customers and they can easily understand and navigate the software. **What do you dislike about Hyland OnBase?** Sometimes it can be difficult to build things as you have to do part in one application and part in another. **What problems is Hyland OnBase solving and how is that benefiting you?** Having a place to store and retrieve documents. Along with having workflows and forms ### 21. Excellent product **Rating:** 4.5/5.0 stars **Reviewed by:** Robert B. | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** The functionality is intuitive! We see great opportunities to expand our usage **What do you dislike about Hyland OnBase?** Service/technical support can be plodding **What problems is Hyland OnBase solving and how is that benefiting you?** The manual faxing and indexing of orders ### 22. The system built to your needs **Rating:** 5.0/5.0 stars **Reviewed by:** taylor h. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** I love the multifunctions of OnBase with the extra modules and customization **What do you dislike about Hyland OnBase?** Redactions and zip file compatability within unity. **What problems is Hyland OnBase solving and how is that benefiting you?** document storage and retrieval ### 23. Honest OnBase Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** We use it mainly as a document repository but there are SO many ways to configure each environment that it supports any and all types of use cases. **What do you dislike about Hyland OnBase?** Difficult to become an expert since there are so many things to learn and buttons to click and different configurations **What problems is Hyland OnBase solving and how is that benefiting you?** A safe, secure place for client records, account information, etc. Great security ### 24. Onbase review **Rating:** 3.5/5.0 stars **Reviewed by:** Melissa K. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Hyland OnBase?** I like the Collaboration with hyland services **What do you dislike about Hyland OnBase?** It takes a long time to implement the upgrades **What problems is Hyland OnBase solving and how is that benefiting you?** Getting documents to their destination faster ### 25. Very Expansive **Rating:** 3.5/5.0 stars **Reviewed by:** Greg L. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** The flexibility of configuration supports our needs **What do you dislike about Hyland OnBase?** The UI makes it very difficult for fluency with the application. **What problems is Hyland OnBase solving and how is that benefiting you?** Assurance of workflow process ### 26. Still learning **Rating:** 3.5/5.0 stars **Reviewed by:** Labbo S. | IT Project Lead, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** easy to follow and work witth and support **What do you dislike about Hyland OnBase?** Multiple icons makes it difficult to remeber where to go **What problems is Hyland OnBase solving and how is that benefiting you?** enterprise wide doc management ### 27. Informative presentations and discussions on the future of the Hyland products **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Hyland OnBase?** Low code, feature rich clients, always enhancing and preparing with the latest tools and technologies available. **What do you dislike about Hyland OnBase?** Upgrades can be difficult, long engagements/projects. Upgrading and running into problems that impact business users and need for workarounds until another upgrade can be approved as a project and completed. **What problems is Hyland OnBase solving and how is that benefiting you?** Appeals & Grievances, Provider Contracting, Sales, Invoice Approval to name a few ### 28. Fabulous! **Rating:** 5.0/5.0 stars **Reviewed by:** Deepali P. | Developer III, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** Workflow WebClient all products we use ! **What do you dislike about Hyland OnBase?** N/A i see nothing wrong amazing at what it does **What problems is Hyland OnBase solving and how is that benefiting you?** Reporting, data Collection ### 29. OnBase is opening doors **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Hyland OnBase?** I am very new to the OnBase world but so far I have quite enjoyed and thought of a great number of use cases for myself and team. **What do you dislike about Hyland OnBase?** Currently, my only dislike is the OnBase/Office Integration as it is very difficult to setup and deploy sometimes. **What problems is Hyland OnBase solving and how is that benefiting you?** Document management and retention. Bettering working standards through workflows. ### 30. Great potential, many challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Kristen C. | Senior Manager - ERP Product Team - Program Manager, OnBase, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** One central application to solve for multiple business processes **What do you dislike about Hyland OnBase?** Hyland support accessibility from my account manager **What problems is Hyland OnBase solving and how is that benefiting you?** Multiple ### 31. Love onbase **Rating:** 4.5/5.0 stars **Reviewed by:** LaQuita F. | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Hyland OnBase?** Accessibility and the modernized platform **What do you dislike about Hyland OnBase?** The least thing is I dislike the trouble shooting **What problems is Hyland OnBase solving and how is that benefiting you?** Upgrade ### 32. Hyland OnBase is a great Enterprise Document Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** December 26, 2023 **What do you like best about Hyland OnBase?** We are using Hyland OnBase on an enterprise scale, and we are very happy with the system (OnBase) and the vendor (Hyland). The system is stable and easy to maintain. Compared to other systems and vendors, there is a decent amount of documentation available. The vendor is also very responsive to support cases. OnBase comes with a vast set of features. Beyond document retention (which it does well), it comes with many added features like Workflows, Workview, and many more that can immensely help an organization. OnBase is definitely more than just a document retention system. One of the nice things about OnBase is the administration. Hyland offers most features as “clicks not code” so that administrators with less technical experience can still configure the system. In many places Hyland also offers the possibility to tie into the power of scripting to enhance the functionality that is accessible out of the box. This strikes a nice balance between ease of configurability and increased flexibility. **What do you dislike about Hyland OnBase?** This is really just personal preference, but I would love it if OnBase supported Linux hosts. **What problems is Hyland OnBase solving and how is that benefiting you?** It is helping us organize documents and forms, manage retention, and many of our processes are handled in OnBase workflows. ### 33. OnBase Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Hyland OnBase?** OnBase is our repository for all documents, from member forms to daily reports. It is a great way to store, organize and search. I like the collaberation between users within the same veritcal or different verticals **What do you dislike about Hyland OnBase?** I do have a hard time searching community **What problems is Hyland OnBase solving and how is that benefiting you?** Routing and storage of sensitive documents. ### 34. OnBase - A complete Enterprise Content Management Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** OnBase is easy to configure and deploy even for complex solutions. **What do you dislike about Hyland OnBase?** Upgrading OnBase can be challenging with respect to App and WebServer **What problems is Hyland OnBase solving and how is that benefiting you?** OnBase is used in a number of different programs, but the most valuable is the generation and management of court documents which allows us to perform electronic filings ### 35. OnBase is Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly G. | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Hyland OnBase?** The ease of use and adaptability of OnBase is very beneficial. There are so many options avaiable it is difficult to not be able to configure a solution. OnBase has allowed us to automated several manual processes which is a cost savings for our institution. **What do you dislike about Hyland OnBase?** The documentation could be improved upon. There have been instances where the documentation did not contain all aspects of the needs and/or setup or even available. It is not always easy to know what documentation is required or where to find the information within the documentation published. There is no longer a clear understanding of what is handled by technical support and what requires their billed professional services. **What problems is Hyland OnBase solving and how is that benefiting you?** OnBase is used throughout the credit union. When automating processes, OnBase reduces the repetitive tasks which allows the staff to concentrate on the more critical issues. OnBase also provides an audit trail on processes by compiling data from multiple systems into one process. Having one system, OnBase, provides a centralized location for all relevant documentaton needed. ### 36. Amazing Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** My success manager and team have been amazing. Very personable. **What do you dislike about Hyland OnBase?** It have be a little tough to navigate and pricing can be a little high. **What problems is Hyland OnBase solving and how is that benefiting you?** It is a repository for all our documents and it makes it easy to go to one location to find information. ### 37. Could be happier… **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Hyland OnBase?** OnBase handles document storage, archival, and retrieval very well. **What do you dislike about Hyland OnBase?** OnBase has lagged far behind with modernizing their user interface. Quality control of product releases has been painful. Technical support is slow, awkward, and usually unhelpful for any advanced technical issue. **What problems is Hyland OnBase solving and how is that benefiting you?** Storage and routing of documents. ### 38. Good But Could Be Improved **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Hyland OnBase?** The ability to integrate with almost any software tool or business process. **What do you dislike about Hyland OnBase?** Moving items and configuration between environments. The ability to mass update certain config items. ***The healthcare web viewer lost functionality in more recent versions and is preventing an upgrade.*** **What problems is Hyland OnBase solving and how is that benefiting you?** Content is no longer being stored in multiple places and in multiple formats in an unsecurred fashion. Users are able to accomplish most of their work from a single system. ### 39. We are scaling OnBase to an enterprise scale solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** Very power platform with numerous capabilities and features that we can take advantage of **What do you dislike about Hyland OnBase?** Pricing. Too many licenses per component. Would be better priced as an enterprise platform with all components in play **What problems is Hyland OnBase solving and how is that benefiting you?** Maintaining regulatory compliance for critical business processes for our enterprise. ### 40. Strong futuristic approach **Rating:** 4.0/5.0 stars **Reviewed by:** Balaji P. | Technical Lead, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Hyland OnBase?** It used to be support (4 years ago). Now it is about newer functionality and Hyland experience **What do you dislike about Hyland OnBase?** Currently OnBase support is not as impressive as before **What problems is Hyland OnBase solving and how is that benefiting you?** Ease of maintenance and user friendly ### 41. Works well. Lots of customization options **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** So powerful and so much potential. It's easy to create various workqueues **What do you dislike about Hyland OnBase?** Admin side of onbase can be difficult with all the checkboxes options that aren't that intuitively named/grouped. Using the guide is a must **What problems is Hyland OnBase solving and how is that benefiting you?** document management ### 42. Work smarter, not harder! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Hyland OnBase?** No paper, streamlining with workflow, opens time to do more important work. **What do you dislike about Hyland OnBase?** When the internet goes down and we cannot access the information we need. **What problems is Hyland OnBase solving and how is that benefiting you?** Information is available at our fingertips vs. sorting through paper files. ### 43. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Misty B. | BSA, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Hyland OnBase?** I like App Buiider and think it would be very helpful for end users **What do you dislike about Hyland OnBase?** So many workview screens to open for end user **What problems is Hyland OnBase solving and how is that benefiting you?** Na ### 44. Digitizing Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** The convenience of having the entire process centralized, making it easy to locate. **What do you dislike about Hyland OnBase?** The development process was extremely long and drawn out. **What problems is Hyland OnBase solving and how is that benefiting you?** Taking a long process from paper to the PC. ### 45. Onbase - the customization for you. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** The customization of the product and the workflow creating is simple to as advanced as you want. **What do you dislike about Hyland OnBase?** The finickyness between pdf file formats. **What problems is Hyland OnBase solving and how is that benefiting you?** Getting rid of our paper files and cleaning up decaying paper. ### 46. OnBase has been a great product for our business needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** Paperless. Quick transfer of documents. **What do you dislike about Hyland OnBase?** Sometimes the options are over whelming and I have to go to many MRGs to get an answer. **What problems is Hyland OnBase solving and how is that benefiting you?** Being a paperless business. Allowing individuals to work from home. ### 47. Really enjoy the experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Phillip M. | BSA, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Hyland OnBase?** Functionality is great. We are transitioning soon. **What do you dislike about Hyland OnBase?** I'm not sure what I may dislike at this time. **What problems is Hyland OnBase solving and how is that benefiting you?** Documents and Reviews ### 48. Great experience using OB, i am a principal developer who devs every day **Rating:** 5.0/5.0 stars **Reviewed by:** Elaine E. | Principal Developer, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Hyland OnBase?** The use of workview product, classes etc **What do you dislike about Hyland OnBase?** items that we cant delete, aka afks etc. **What problems is Hyland OnBase solving and how is that benefiting you?** going paperless, workflow solutions etc ### 49. Competent Functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** product capabilities, configurable functionality **What do you dislike about Hyland OnBase?** Completely different usder experince depending on who builds your stuff. Competent tech support has declined. **What problems is Hyland OnBase solving and how is that benefiting you?** content and data in one place, allows us to streamline ### 50. Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland OnBase?** Document Retrieval and user security are good **What do you dislike about Hyland OnBase?** Hyland Support is a challege when dealing with company issues. **What problems is Hyland OnBase solving and how is that benefiting you?** Ability to capture audit documents for our gaming solutions. ## Hyland OnBase Discussions - [Is OnBase OOTB has auto logout and single sign on features](https://www.g2.com/discussions/is-onbase-ootb-has-auto-logout-and-single-sign-on-features) - 1 comment, 1 upvote - [Where is enterprise content management (ECM) needed in my organization? Why do we need ECM in our organization?](https://www.g2.com/discussions/where-is-enterprise-content-management-ecm-needed-in-my-organization-why-do-we-need-ecm-in-our-organization) - 1 comment, 1 upvote - [What does ECM do for business?](https://www.g2.com/discussions/what-does-ecm-do-for-business) - 1 comment, 1 upvote - [Why do I need ECM for records management?](https://www.g2.com/discussions/why-do-i-need-ecm-for-records-management) - 1 comment, 1 upvote - [What is OnBase used for?](https://www.g2.com/discussions/what-is-onbase-used-for) - 1 comment - [View Hyland OnBase pricing details and edition comparison](https://www.g2.com/products/hyland-onbase/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+11%3A33%3A25+-0500&secure%5Bsession_id%5D=fbb9cae2-5f17-4b65-a77d-d65fd53bdb72&secure%5Btoken%5D=d7a75ab055b84c590122110657b6e71d7bba0b87e3b344863e84dd78e98bb84b&format=llm_user) ## Hyland OnBase Integrations - [Ellucian Banner Student Aid](https://www.g2.com/products/ellucian-banner-student-aid/reviews) - [Epic](https://www.g2.com/products/epic/reviews) - [FIS](https://www.g2.com/products/fis/reviews) - [Infor M3](https://www.g2.com/products/infor-m3/reviews) - [Q2](https://www.g2.com/products/q2-software-inc-q2/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) ## Hyland OnBase Features **Customization** - Customization - HR Integrations **Invoice Management** - Capture - Supplier Portal - Repository **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Enterprise Content Management (ECM)** - Autonomous Task Execution - Natural Language Interaction - Decision Making **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Process Management** - Process Overview - Process Analysis - Real-Time Process Monitoring - Unstructured Processes - API Connection - Document Approval **User Interface Design** - WYSIWYG Editor - Customized Branding - App Templates - Workflow Management **HR Content** - Knowledge Management - Content Delivery - Document Management **Invoice Processing** - Matching - Payments - Workflows - Tax Compliance **Customization** - Document Generation - Process Design - Process Repository - No-Code App Development - Low-Code App Development **Data Control** - Data Migration - Data Synchronization - Data Security **Logistics** - Security - Employee Portal - AI **Analytics** - Due Dates - KPIs **Collaboration** - Permissions for Sharing - Data Unification - Accessibility - Process Routing **Publishing** - Application Deployment - Platform Compatibility - Lifecycle Management **Management** - Ticketing Platform - Single Sign-On - Business Process Management - Self-Service - Dashboard & Reporting **Integration** - Accounting - Payment Integration - ERP **Agentic AI - No-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Business Process Management** - Multi-step Planning - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **File Management** - File Type Support - Metadata - OCR Scanning - Versioning - Collaboration - Document Assembly - Form Creation - Portals and Sites - Disposition - Search - Web Interface - Mobile Apps **Workflow** - Process Automation - Conditions - Activities - Records Management - Case Management **Platform** - Internationalization - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Risk** - Identification **Recovery** - Reporting **Audit** - Filters - Overpayments - Duplicates **Process Development** - Process Routing **Fraud** - Vendor Checks - Data Generation **Agentic AI - AP Automation** - Autonomous Task Execution - Proactive Assistance - Decision Making ## Top Hyland OnBase Alternatives - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) - 4.7/5.0 (1,206 reviews) - [DocuWare](https://www.g2.com/products/docuware/reviews) - 4.4/5.0 (238 reviews) - [M-Files](https://www.g2.com/products/m-files/reviews) - 4.4/5.0 (229 reviews)