--- title: Hyland OnBase Reviews meta\_title: 'Hyland OnBase Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 324 reviews by the users' company size, role or industry to find out how Hyland OnBase works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 324 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Content Management url: https://www.g2.com/categories/content-management --- ### Hyland OnBase Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Hyland OnBase, benefiting from its seamless integration and document access. [(70 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1461543&qs=pros-and-cons#reviews) Users value the **effective workflows and versioning** in OnBase, enhancing records management across various departments. [(42 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462464&qs=pros-and-cons#reviews) Users admire the **extensive features** of Hyland OnBase, enabling innovative solutions and seamless workflow enhancements. [(32 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1464526&qs=pros-and-cons#reviews) Users value the **customization capabilities** of OnBase, enhancing document management and streamlining business processes effectively. [(25 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1465889&qs=pros-and-cons#reviews) Users love the **user-friendly and efficient tools** of Hyland OnBase, transforming paper processes into seamless electronic workflows. [(25 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1463034&qs=pros-and-cons#reviews) Users find the **missing features** in OnBase frustrating, particularly with redactions and zip file compatibility issues. [(31 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1465292&qs=pros-and-cons#reviews) Users have experienced **update issues** post-upgrade, leading to significant document locking and connection problems affecting productivity. [(24 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1464387&qs=pros-and-cons#reviews) Users report **poor customer support** for Hyland OnBase, with unanswered questions and frustrating reliance on premium resources. [(21 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462591&qs=pros-and-cons#reviews) Users face **technical issues** with indexing and document locking, hindering productivity and complicating the admin experience. [(21 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1466419&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , especially with complex configurations and multiple client interfaces. [(20 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462917&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Hyland OnBase ##### 1. Ease of Use Users appreciate the **ease of use** of Hyland OnBase, benefiting from its seamless integration and document access. [ See 70 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1461543&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Document Management and Seamless Integration" What do you like about Hyland OnBase? Hyland OnBase is resourceful in content and document management, ensuring that it captures all of them and store them The app supports workflow throu JW Jessica W. Enterprise (\> 1000 emp.) 3.5/5 "Great Integration Options, Room for Improvement" What do you like about Hyland OnBase? All the integration options. Unity is easy to use. ##### 2. Document Management Users value the **effective workflows and versioning** in OnBase, enhancing records management across various departments. [ See 42 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462464&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Document Management and Seamless Integration" What do you like about Hyland OnBase? Hyland OnBase is resourceful in content and document management, ensuring that it captures all of them and store them The app supports workflow throu ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intelligent document control and risk mitigation" What do you like about Hyland OnBase? A standout feature is its seamless link with geographic systems—tying documents to real-world locations for smarter planning. OnBase also streamlines ##### 3. Features Users admire the **extensive features** of Hyland OnBase, enabling innovative solutions and seamless workflow enhancements. [ See 32 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1464526&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intelligent document control and risk mitigation" What do you like about Hyland OnBase? A standout feature is its seamless link with geographic systems—tying documents to real-world locations for smarter planning. OnBase also streamlines CH Craig H. Enterprise (\> 1000 emp.) 5.0/5 "An OnBase review from a fan and evangelist" What do you like about Hyland OnBase? It's the most robust platform of its kind on the market with the most powerful workflow engine. ##### 4. Customization Users value the **customization capabilities** of OnBase, enhancing document management and streamlining business processes effectively. [ See 25 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1465889&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intelligent document control and risk mitigation" What do you like about Hyland OnBase? A standout feature is its seamless link with geographic systems—tying documents to real-world locations for smarter planning. OnBase also streamlines ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Fantastic to work with" What do you like about Hyland OnBase? Ability to customize to individual groups. Ease of us and can be as complex or simple as needed. ##### 5. Simple Users love the **user-friendly and efficient tools** of Hyland OnBase, transforming paper processes into seamless electronic workflows. [ See 25 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1463034&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Fantastic to work with" What do you like about Hyland OnBase? Ability to customize to individual groups. Ease of us and can be as complex or simple as needed. MM Mike M. Mid-Market (51-1000 emp.) 5.0/5 "OnBase Admin" What do you like about Hyland OnBase? Easy to find documents and it is user friendly ### 5 Cons or Disadvantages of Hyland OnBase ##### 1. Missing Features Users find the **missing features** in OnBase frustrating, particularly with redactions and zip file compatibility issues. [ See 31 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1465292&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Document Management and Seamless Integration" What do you dislike about Hyland OnBase? Hyland has challenges in configuration, something that needs IT support and proper training The pricing model for Hyland is challenging and total co ![Tom J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom J.") TJ Tom J. Enterprise (\> 1000 emp.) 4.0/5 "Hyland AI User Forum Survey - 84 Lumber" What do you dislike about Hyland OnBase? Some of the limitations on indexing, and the Citrix environment for our cloud based solution. (How many times can I repeat how much I dislike the Citr ##### 2. Update Issues Users have experienced **update issues** post-upgrade, leading to significant document locking and connection problems affecting productivity. [ See 24 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1464387&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intelligent document control and risk mitigation" What do you dislike about Hyland OnBase? It needs periodic tune-ups—like query optimization, component refreshes or storage checks—to stay quick, reliable and free of those little “hiccups.” MM Mike M. Mid-Market (51-1000 emp.) 5.0/5 "OnBase Admin" What do you dislike about Hyland OnBase? Lots of licenses and the web client could be more updated ##### 3. Poor Customer Support Users report **poor customer support** for Hyland OnBase, with unanswered questions and frustrating reliance on premium resources. [ See 21 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462591&qs=pros-and-cons#reviews) See Related User Reviews JW Jessica W. Enterprise (\> 1000 emp.) 3.5/5 "Great Integration Options, Room for Improvement" What do you dislike about Hyland OnBase? Technical support is hit and miss. Some analysts are amazing and so very helpful. Some seem to just want to close tickets as soon as possible with n ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "It is a very versatile product with a ton of things you can do with it (if you have the resources)" What do you dislike about Hyland OnBase? Support has gotten pretty bad. Sophistication also translates to complexity, lots of opportunities for things to go wrong. Also, to realize its full ##### 4. Technical Issues Users face **technical issues** with indexing and document locking, hindering productivity and complicating the admin experience. [ See 21 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1466419&qs=pros-and-cons#reviews) See Related User Reviews JW Jessica W. Enterprise (\> 1000 emp.) 3.5/5 "Great Integration Options, Room for Improvement" What do you dislike about Hyland OnBase? Technical support is hit and miss. Some analysts are amazing and so very helpful. Some seem to just want to close tickets as soon as possible with n ![Tom J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom J.") TJ Tom J. Enterprise (\> 1000 emp.) 4.0/5 "Hyland AI User Forum Survey - 84 Lumber" What do you dislike about Hyland OnBase? Some of the limitations on indexing, and the Citrix environment for our cloud based solution. (How many times can I repeat how much I dislike the Citr ##### 5. Learning Curve Users find the **learning curve challenging** , especially with complex configurations and multiple client interfaces. [ See 20 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462917&qs=pros-and-cons#reviews) See Related User Reviews ![Surbhi D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Surbhi D.") SD Surbhi D. Mid-Market (51-1000 emp.) 4.5/5 "Onbase system admin" What do you dislike about Hyland OnBase? Very large and complicated platform so not easy to learn all ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Document Management and Seamless Integration" What do you dislike about Hyland OnBase? Hyland has challenges in configuration, something that needs IT support and proper training The pricing model for Hyland is challenging and total co ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 8/28/2025 "Brilliant" 2.5/5 What do you like best about Hyland OnBase? New user. Just going live with onbase. Looks like a great product used throughout diverse domain and geography. AI component added to the Low\_Code/No Code platform definitely serves the purpose of natural language solution building. Excited to be part of Hyland Community, and blessed for this opportunity to be part of the Great Minds gathered together. Extraordinary conference. Thank you! Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? Cloud solution should provide database access as well. Restricting it does not line up with the whole idea of the product, i.e. Empower Users. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Have not started yet. Will definity have somw story to tell in next year conference. Looking forward to it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign DB Deepa B. Enterprise (\> 1000 emp.) 8/27/2025 "OnBase Manager" 5/5 What do you like best about Hyland OnBase? It'a hosted and it eliminated so much manual scanning and indexing .Our HIM and RCO are quite happy about it Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? When we have Errors we want to re process but we don't access to move files on our own . We have to call hyland and ask them move which is time taking. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Manual processing and indexing it eliminated and searching is easy . Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign JF Jason F. Enterprise (\> 1000 emp.) 8/27/2025 "Integrated content management and workflows automation" 4.5/5 What do you like best about Hyland OnBase? Multiple departments store documents, which can then be used in a multitude of different workflows for varied departments Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? Would like to see updates and patches ala Microsoft Windows, continue to improve and support the product after release. As is once you purchase a release, that is what you have besides critical security patches. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Automated content ingestion and indexing, as well as workflow automation Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign MK Maureen k. Mid-Market (51-1000 emp.) 8/27/2025 "Consultant" 5/5 What do you like best about Hyland OnBase? retrieval of documents and the ease of it Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? There is not a thing that I dislike its a great tool Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? keeping my content together Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign DC Deborah C. Enterprise (\> 1000 emp.) 8/27/2025 "From Analyst to Admin" 5/5 What do you like best about Hyland OnBase? non-developer friendly for admin; ease of interface; simplicity of workflow Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? initial research through MRGs can be confusing and find how to do something 3 different ways but not which parts work together to get it to work Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? legal document retention....I am trying to convince the rest of my company how OnBase can handle SO MUCH MORE than just legal retention Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign JW JASON W. Mid-Market (51-1000 emp.) 10/9/2025 "OnBase user forum" 5/5 What do you like best about Hyland OnBase? the ease of use and the integration with our core system, eventually the use of CIC Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? Some of the pricing and the inability to spin up a project quickly Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? document ingestion, RPA, automation, and indexing, scanning Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic NM Neal M. Mid-Market (51-1000 emp.) 8/28/2025 "Over the 26 years implementing and managing the product I can truly say it is transformational." 5/5 What do you like best about Hyland OnBase? Integrations and ability to expand your platform without years of planning Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? If I had to define an issue I see as problematic is the resistance to port your AI platform to sites that our unable to use your Cloud solution. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Data capture and storage as well as leveraging Workflows for daily business operations and commercial loans Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign WW Wade W. Mid-Market (51-1000 emp.) 8/28/2025 "New OnBase Admin" 3.5/5 What do you like best about Hyland OnBase? OnBase is a great tool for document retention. We use OnBase for most of our Departments Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? User controls are spread out between Configuration, Studio and some in the Unity client forms. I'd like to see User administration to be in one app. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Documents stored in one location. Ease of document recall. Pulling documents from multiple systems. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign SN Sarah N. Mid-Market (51-1000 emp.) 8/27/2025 "On base Helps Integrate" 4.5/5 What do you like best about Hyland OnBase? I like all of the options to integrate with other applications. I also like all the data that you have at your fingertips. Ease of use and how quickly you can configure changes. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? I dislike support and upgrades for onbase. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Automating exiting work that used to take quite a bit of time for our staff Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign AL Adam L. Mid-Market (51-1000 emp.) 8/27/2025 "OnBase Workflows" 5/5 What do you like best about Hyland OnBase? The ability to custom create workflows for each of your departments. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? In Document Tracking would like to be able to remove Assigned Users that leave the company and assign a new user to take over that folder. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? The ability to view documents from any location for audits and compliance reviews. Review collected by and hosted on G2.com. 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