--- title: Hyland OnBase Reviews meta\_title: 'Hyland OnBase Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 324 reviews by the users' company size, role or industry to find out how Hyland OnBase works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 324 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Content Management url: https://www.g2.com/categories/content-management --- ### Hyland OnBase Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Hyland OnBase, benefiting from its seamless integration and document access. [(70 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1461543&qs=pros-and-cons#reviews) Users value the **effective workflows and versioning** in OnBase, enhancing records management across various departments. [(42 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462464&qs=pros-and-cons#reviews) Users admire the **extensive features** of Hyland OnBase, enabling innovative solutions and seamless workflow enhancements. [(32 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1464526&qs=pros-and-cons#reviews) Users value the **customization capabilities** of OnBase, enhancing document management and streamlining business processes effectively. [(25 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1465889&qs=pros-and-cons#reviews) Users love the **user-friendly and efficient tools** of Hyland OnBase, transforming paper processes into seamless electronic workflows. [(25 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1463034&qs=pros-and-cons#reviews) Users find the **missing features** in OnBase frustrating, particularly with redactions and zip file compatibility issues. [(31 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1465292&qs=pros-and-cons#reviews) Users have experienced **update issues** post-upgrade, leading to significant document locking and connection problems affecting productivity. [(24 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1464387&qs=pros-and-cons#reviews) Users report **poor customer support** for Hyland OnBase, with unanswered questions and frustrating reliance on premium resources. [(21 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462591&qs=pros-and-cons#reviews) Users face **technical issues** with indexing and document locking, hindering productivity and complicating the admin experience. [(21 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1466419&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , especially with complex configurations and multiple client interfaces. [(20 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462917&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Hyland OnBase ##### 1. Ease of Use Users appreciate the **ease of use** of Hyland OnBase, benefiting from its seamless integration and document access. [ See 70 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1461543&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Document Management and Seamless Integration" What do you like about Hyland OnBase? Hyland OnBase is resourceful in content and document management, ensuring that it captures all of them and store them The app supports workflow throu JW Jessica W. Enterprise (\> 1000 emp.) 3.5/5 "Great Integration Options, Room for Improvement" What do you like about Hyland OnBase? All the integration options. Unity is easy to use. ##### 2. Document Management Users value the **effective workflows and versioning** in OnBase, enhancing records management across various departments. [ See 42 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462464&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Document Management and Seamless Integration" What do you like about Hyland OnBase? Hyland OnBase is resourceful in content and document management, ensuring that it captures all of them and store them The app supports workflow throu ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intelligent document control and risk mitigation" What do you like about Hyland OnBase? A standout feature is its seamless link with geographic systems—tying documents to real-world locations for smarter planning. OnBase also streamlines ##### 3. Features Users admire the **extensive features** of Hyland OnBase, enabling innovative solutions and seamless workflow enhancements. [ See 32 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1464526&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intelligent document control and risk mitigation" What do you like about Hyland OnBase? A standout feature is its seamless link with geographic systems—tying documents to real-world locations for smarter planning. OnBase also streamlines CH Craig H. Enterprise (\> 1000 emp.) 5.0/5 "An OnBase review from a fan and evangelist" What do you like about Hyland OnBase? It's the most robust platform of its kind on the market with the most powerful workflow engine. ##### 4. Customization Users value the **customization capabilities** of OnBase, enhancing document management and streamlining business processes effectively. [ See 25 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1465889&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intelligent document control and risk mitigation" What do you like about Hyland OnBase? A standout feature is its seamless link with geographic systems—tying documents to real-world locations for smarter planning. OnBase also streamlines ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Fantastic to work with" What do you like about Hyland OnBase? Ability to customize to individual groups. Ease of us and can be as complex or simple as needed. ##### 5. Simple Users love the **user-friendly and efficient tools** of Hyland OnBase, transforming paper processes into seamless electronic workflows. [ See 25 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1463034&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Fantastic to work with" What do you like about Hyland OnBase? Ability to customize to individual groups. Ease of us and can be as complex or simple as needed. MM Mike M. Mid-Market (51-1000 emp.) 5.0/5 "OnBase Admin" What do you like about Hyland OnBase? Easy to find documents and it is user friendly ### 5 Cons or Disadvantages of Hyland OnBase ##### 1. Missing Features Users find the **missing features** in OnBase frustrating, particularly with redactions and zip file compatibility issues. [ See 31 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1465292&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Document Management and Seamless Integration" What do you dislike about Hyland OnBase? Hyland has challenges in configuration, something that needs IT support and proper training The pricing model for Hyland is challenging and total co ![Tom J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom J.") TJ Tom J. Enterprise (\> 1000 emp.) 4.0/5 "Hyland AI User Forum Survey - 84 Lumber" What do you dislike about Hyland OnBase? Some of the limitations on indexing, and the Citrix environment for our cloud based solution. (How many times can I repeat how much I dislike the Citr ##### 2. Update Issues Users have experienced **update issues** post-upgrade, leading to significant document locking and connection problems affecting productivity. [ See 24 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1464387&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intelligent document control and risk mitigation" What do you dislike about Hyland OnBase? It needs periodic tune-ups—like query optimization, component refreshes or storage checks—to stay quick, reliable and free of those little “hiccups.” MM Mike M. Mid-Market (51-1000 emp.) 5.0/5 "OnBase Admin" What do you dislike about Hyland OnBase? Lots of licenses and the web client could be more updated ##### 3. Poor Customer Support Users report **poor customer support** for Hyland OnBase, with unanswered questions and frustrating reliance on premium resources. [ See 21 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462591&qs=pros-and-cons#reviews) See Related User Reviews JW Jessica W. Enterprise (\> 1000 emp.) 3.5/5 "Great Integration Options, Room for Improvement" What do you dislike about Hyland OnBase? Technical support is hit and miss. Some analysts are amazing and so very helpful. Some seem to just want to close tickets as soon as possible with n ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "It is a very versatile product with a ton of things you can do with it (if you have the resources)" What do you dislike about Hyland OnBase? Support has gotten pretty bad. Sophistication also translates to complexity, lots of opportunities for things to go wrong. Also, to realize its full ##### 4. Technical Issues Users face **technical issues** with indexing and document locking, hindering productivity and complicating the admin experience. [ See 21 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1466419&qs=pros-and-cons#reviews) See Related User Reviews JW Jessica W. Enterprise (\> 1000 emp.) 3.5/5 "Great Integration Options, Room for Improvement" What do you dislike about Hyland OnBase? Technical support is hit and miss. Some analysts are amazing and so very helpful. Some seem to just want to close tickets as soon as possible with n ![Tom J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom J.") TJ Tom J. Enterprise (\> 1000 emp.) 4.0/5 "Hyland AI User Forum Survey - 84 Lumber" What do you dislike about Hyland OnBase? Some of the limitations on indexing, and the Citrix environment for our cloud based solution. (How many times can I repeat how much I dislike the Citr ##### 5. Learning Curve Users find the **learning curve challenging** , especially with complex configurations and multiple client interfaces. [ See 20 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462917&qs=pros-and-cons#reviews) See Related User Reviews ![Surbhi D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Surbhi D.") SD Surbhi D. Mid-Market (51-1000 emp.) 4.5/5 "Onbase system admin" What do you dislike about Hyland OnBase? Very large and complicated platform so not easy to learn all ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Document Management and Seamless Integration" What do you dislike about Hyland OnBase? Hyland has challenges in configuration, something that needs IT support and proper training The pricing model for Hyland is challenging and total co LH Lisa H. Small-Business (50 or fewer emp.) 9/24/2024 "Great low to no code software" 5/5 What do you like best about Hyland OnBase? I really like that you do not need a strong coding background to use the software but if you do have the knowledge, you can still use toold such as SQL Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? There are a lot of different places where configuration is dont. It is very easy to miss one simple checkbox which could ruin your entire build Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Our AP process has been simplified Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign KW Kim W. Senior Enterprise Content Services Developer Enterprise (\> 1000 emp.) 9/24/2024 "Powerful and as complex as you want it to be" 4/5 What do you like best about Hyland OnBase? It is versitile and powerful, able to be leveraged across many different business types, industries, and business departments Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? We need to be very cautious when upgrading, as we have often found items breaking as nw versions are rolled out. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? It allows us to convert paper-based and email/Excel spreadsheet-based processes into remotely accessible processes. This allows for easire backup training and better customer satisfaction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic AS Aggie S. Enterprise (\> 1000 emp.) 9/24/2024 "intuitive process for new users" 5/5 What do you like best about Hyland OnBase? I started using OnBase less than 12 months ago, and between it's intuitive look/feel, helpful search library and Hyland University courses, I have been able to navigate and create new processes for my team. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? Unity forms are not available in Thick client Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? no longer storing physical documents and allowing retention policies to be implemented to purge old documents. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Ellen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ellen M.") EM Ellen M. Systems Administrator II Mid-Market (51-1000 emp.) 9/24/2024 "Flexible document management and more" 5/5 What do you like best about Hyland OnBase? Able to customize and do the things we need to do with our documents from workflows to retention Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? Upgrades can be tricky and documentation can be hard to follow at times Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Able to have the ability to track and see who or what has happened to a document and have retention assigned to keep within regulatory standards Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign LG Lisseta G. Enterprise (\> 1000 emp.) 9/25/2024 "Great Platform" 5/5 What do you like best about Hyland OnBase? Is user friendly, easey to configured. Great tools to work with it. Easy implementation. Great customer support. The training and hands on labs are amazing. Using OnBase daily you learn your path into the platform. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? I would love to see more modules to integrate in between different departments. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? OnBase had reduce our paperwork usege 30% Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign KD Kristi D. Enterprise Content Management Developer Enterprise (\> 1000 emp.) 9/24/2024 "OnBase does it better." 4.5/5 What do you like best about Hyland OnBase? Customizability. You can build almost anything you want if you are willing to color outside the lines. Being cloud hosted allowed us to upgrade in three hours without worrying about anything. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? Large system, takes a while to learn it all. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? We are using OnBase to solve many business problems. Long term storage, workflows, automation, everything. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Yohara Salinas M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yohara Salinas M.") YM Yohara Salinas M. Assistant Vicepresident Enterprise (\> 1000 emp.) 9/24/2024 "Onbase Review" 4.5/5 What do you like best about Hyland OnBase? It is flexible, comprehensive in its functionalities and has support in our native language. It also have a lengthy Hyland University curriculum. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? That it is complex for a beginner programmer hence the learning curve is steep. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? It is helping us take the Bank to the next level on ur digitalization vision. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign MG Maria G. Mid-Market (51-1000 emp.) 9/25/2024 "Onbase Admin" 5/5 What do you like best about Hyland OnBase? Onbase is very user friendly, it allows us to process and search invoices easily while maintaining everything in one system. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? We have not come accross one yet, onbase has been a breeze to work with. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Digitizing invoices, managing approvals in one space while significantly lowering manual errors with AI. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign KG Kevin G. Mid-Market (51-1000 emp.) 9/25/2024 "OnBase Premise" 5/5 What do you like best about Hyland OnBase? Easy to make workflows and implement them. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? Users complain that there is no easy way to go back to a file. They have 100's of files and want a drop down to be able to go back to thei last 20 or 50 files. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Document staorage and retrieval. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Edith G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edith G.") EG Edith G. Administrative Assistant Mid-Market (51-1000 emp.) 9/24/2024 "Love using Hyland OnBase!" 5/5 What do you like best about Hyland OnBase? I like the user frie3ndly platform. Mobile County has been using OnBase for its records management since 2018 and it is wonderful! Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? I wioould like to see how to upload entire files into OnBase ragther than doing document by document. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Document retention and destruction dates. Review collected by and hosted on G2.com. 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