--- title: ON24 Reviews meta_title: 'ON24 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1221 reviews by the users' company size, role or industry to find out how ON24 works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 1221 scale: '5' date_modified: '2026-08-04' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # ON24 Reviews **Vendor:** Cvent **Category:** [Webinar Platforms](https://www.g2.com/categories/webinar) **Average Rating:** 4.3/5.0 **Total Reviews:** 1,221 ## About ON24 ON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive the next generation of event marketing. Through its leading webinar and digital event platform, ON24 enables customers to combine its leading first-party experiences with personalization and content as well as capture and act on engagement insights, accelerating the buyer journey and propelling pipeline forward. ON24 provides industry-leading companies with a valuable source of first-party data to drive sales and marketing innovation, improve efficiency and increase business results. ## ON24 Pros & Cons **What users like:** - Users find ON24 to be **extremely user-friendly** , facilitating seamless interactions for both hosts and attendees. (53 reviews) - Users love the **customizable platform** of ON24, enhancing engagement and simplifying webinar hosting with powerful tools. (43 reviews) - Users appreciate the **enhanced interactivity** of ON24, which fosters engagement and helps generate valuable sales prospects. (29 reviews) - Users commend ON24 for its **excellent customer support** , enhancing the overall webinar experience and ensuring smooth operations. (28 reviews) - Users value the **excellent customization options** of ON24, enhancing their experience with versatile event hosting and analytics. (24 reviews) - Users value the **user-friendly design and extensive features** of ON24, enhancing their event hosting experience effortlessly. (24 reviews) - Analytics (23 reviews) - Intuitive (21 reviews) - Interaction (20 reviews) - Reliability (20 reviews) **What users dislike:** - Users find the **learning curve challenging** , especially when onboarding guests unfamiliar with ON24's interface and features. (22 reviews) - Users find the **limited customization** frustrating, hindering seamless integration and user experience in ON24. (17 reviews) - Users report that ON24 needs **improvement** in user experience, stability, and overall design due to various issues encountered. (12 reviews) - Users face **integration issues** with ON24, struggling with instability and limited adaptability, affecting the overall webinar experience. (12 reviews) - Users find ON24 to be **expensive** , which limits access for organizations seeking to expand user engagement. (11 reviews) - Limited Features (10 reviews) - Users express a need for **missing features** , such as better image sizing and customization options in ON24. (10 reviews) - Users often face **onboarding issues** with ON24, finding the help box and initial setup frustratingly complicated. (10 reviews) - Steep Learning Curve (10 reviews) - Poor Connectivity (9 reviews) ## ON24 Reviews ### 1. Jury is still out **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2021 **What do you like best about ON24?** For presenters, it is easy for them to advance slides and see questions. I like the opportunity for customization and variety of options. **What do you dislike about ON24?** Sometimes difficult to get speakers logged in. Desire to have speakers be able to call in and be on video. Currently, if dialed in, their video would not be shown since voice bridge activated. **Recommendations to others considering ON24:** Be sure to allow time for onboarding before a major event/initiative. **What problems is ON24 solving and how is that benefiting you?** A means to executing thought leadership. ### 2. Overall good experience with ON24 **Rating:** 3.5/5.0 stars **Reviewed by:** Mia C. | Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2021 **What do you like best about ON24?** Intuitive, ability to support < 500 webinars per year, design functionalities **What do you dislike about ON24?** Wish there was a way to support verbal two way communication with an audience. Security concerns as well. **What problems is ON24 solving and how is that benefiting you?** Being able to reach an extremely broad audience during a time where you can't connect in person. ### 3. Great Analytics and Branding Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2021 **What do you like best about ON24?** The automation of the certification widget helps our team immensely. It saves our firm money and countless hours of work. **What do you dislike about ON24?** The audience console can look a little dated depending on the level of effort put into customization and the end-users screen size/quality. **Recommendations to others considering ON24:** I think this is a great platform that continues to improve. **What problems is ON24 solving and how is that benefiting you?** We utilize ON24 to help elevate our Thought Leadership and offer CPE certifications automatically, which allow us to streamline both our client training and our speaking opportunities. ### 4. Great Virtual Events Platform with groundbreaking features! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about ON24?** The ON24 virtual event platform is easy to use, clean and straightforward set-up, and user-friendly for the attendees also. So excited to utilize the new break-out rooms feature as it will provide much-needed networking opportunities that we miss from in-person events. **What do you dislike about ON24?** The web console could be slightly more dynamic and allow for more personalization. **What problems is ON24 solving and how is that benefiting you?** ON24 allows us to increase the number of events we produce as well as fostering a global audience. ### 5. Great experience for viewers, not the best user experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2021 **What do you like best about ON24?** I love how interactive this is for the viewers of webinars, lots of features can be added and it looks so much better than a Zoom **What do you dislike about ON24?** It is incredibly hard to navigate as a producer. The help team also is slow to help and will not just get on a call with you ever, **Recommendations to others considering ON24:** Make sure to get full training and pay close attention when going through it **What problems is ON24 solving and how is that benefiting you?** Interactive webinars. None yet ### 6. Professional webcasting tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2021 **What do you like best about ON24?** Elite studio has an integrated slideshow module that gives a nice preview of the next slides and everyone on the presenter side has access to. Perfect for multiple people driving the same slide deck and there is no need to tell someone else on the presentation "next slide please". **What do you dislike about ON24?** Interface is not as intuitive as Zoom. You must be sure to have presenters test beforehand to ensure they are familiar with the functionalities. Also, no apparent background blurring for presenters. **What problems is ON24 solving and how is that benefiting you?** ON24 beats Zoom for formal one-sided professional presentations to a huge audience. It's slideshow sharing functionality is top notch. ### 7. Comprehensive and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Joyce G. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2021 **What do you like best about ON24?** Very easy to use and customizable for what I need **What do you dislike about ON24?** There isn't a way to figure out pricing online without calling. **What problems is ON24 solving and how is that benefiting you?** Providing an interactive webinar w/ slides and handouts. It makes it much easier to do a seminar.I like how I can provide live or pre-recorded sessions easily and the ability to share resources is so important.The interface is very easy to use and customize more than others I have tried. ### 8. A platform of webinars for business engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Sherlonda P. | Director, Social Media (Strategic Business Development), Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2020 **What do you like best about ON24?** ON24 is exceptionally simple to make an expert glancing webcast in a short measure of time. The entirety of the apparatuses that are incorporated with the ON24 item makes it simple to leap directly in and make a lovely webcast. It is also simple to orchestrate and arrange your introduction in Elite Studio when utilizing different PowerPoint Decks and recordings. Another extraordinary element while facilitating webcasts is that there is no live participant sound. They can just tune in and interface through the Q&A gadget. This eliminates the interruptions and breaks from individuals not putting themselves on quiet during the introduction. The account supervisors are great with following up on our tickets and giving calls to illuminate and instruct clients about the most ideal approaches to utilize ON24. **What do you dislike about ON24?** the best practices where moderators need a wired web association, clear treats, restart the PC and have no different applications. Client care is poor, not for the absence of CSM's difficulty, but rather in light of the fact that there is no finish from the item group, and CSM's regularly don't approach the most recent data, leaving them set up for disappointment. Rare specialized troubles with firewalls and extraordinary crowd setups are at some point hard to defeat during a live online class that bothers clients. there is no telephone line so all inquiries must be submitted through the Q&A tab and there is no verbal correspondence. **What problems is ON24 solving and how is that benefiting you?** By and large, It is an extraordinary involvement in ON24. It's simple and easy to use the framework. The detailing is extremely hearty and serves to truly assess participation and what showcasing activities function admirably and which ones don't. The framework is dependable and has encountered not many specialized glitches. ### 9. ON24 has been a great tool for our team as we look to keep doing virtual events/webinars **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2021 **What do you like best about ON24?** The new tools added to increase engagement **What do you dislike about ON24?** Not able to upload our social media links **What problems is ON24 solving and how is that benefiting you?** Our customers like the virtual experience and the clickable content to download slides, learn more through our website, and ask questions in real-time. ### 10. The platform is easy to use, but I wish there was the ability to have video for presenters **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2021 **What do you like best about ON24?** It is easy to use a record webinars, and the service is good. **What do you dislike about ON24?** I dislike that there is not a video feature for presenters and configurations can not be changed once an event is live **What problems is ON24 solving and how is that benefiting you?** We needed an easy to use platform to record and present webinars. This platform was easy to ue and offered the ability to upload whole recordings. ### 11. A webinar and webcast tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2021 **What do you like best about ON24?** The Console: you can make it look really sleek. Also that 2hrs after the live you have the whole recording and the automated reminders. **What do you dislike about ON24?** That when you play a video your audio is audible still. **What problems is ON24 solving and how is that benefiting you?** Webinars and webcasts for our clients. Happy clients ### 12. ON24 is an amazing product in today's digital environment **Rating:** 5.0/5.0 stars **Reviewed by:** Shelby G. | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2020 **What do you like best about ON24?** I love how easy it is to create a professional looking webcast in a short amount of time. All of the tools that are built in to the ON24 product make it easy to jump right in and create beautiful webcast. I also like how easy it is to arrange and organize your presentation in Elite Studio when using multiple PowerPoint Decks and videos. Another great feature while hosting webcasts, is that there is no live attendee audio. They can only listed in and interact via the Q&A widget. This cuts down on the distractions and interruptions from people not putting themselves on mute during the presentation. **What do you dislike about ON24?** I wish there was an easier way to edit your video after the presentation has been recorded. It would be nice to be able to edit or re-record a certain section if there was a mistake, or an update. I also wish there was a "listen only" dial in option for attendees. We occasionally run issues with attendees not being able to properly hear everything using their computer, so having the option to have them dial-in and listen in would be beneficial. **What problems is ON24 solving and how is that benefiting you?** We have turned to ON24 for all of our internal training's and communications. It is such a great tool for these channels, and we find it much easier to facilitate questions through the Q&A widget than over the phone. ### 13. My ON24 Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2021 **What do you like best about ON24?** The ability to scale webinars as a marketing channel by easily creating templates to run recurring simulive sessions. This is particularly helpful when managing marketing and educational webinars across several different time zones. **What do you dislike about ON24?** The presentation module for presenters, producers, and Q&A support is not very user-friendly or intuitive. In particular, when connecting the audio and video via the control panel it is not immediately obvious what presenters need to do to connect. **What problems is ON24 solving and how is that benefiting you?** We run a significant number of webinars across 6 different sales regions. ON24 has allowed us to easily replicate content across these regions tailoring where needed. ### 14. Works well for the most part **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2020 **What do you like best about ON24?** I like the ease of setting up a webinar. **What do you dislike about ON24?** 1. no provision to record audio through computer on simu-live webcasts. 2. degradation of images due to their conversion process 3. no provision to automatically schedule registration reports 4. very difficult to get accounts receivable folks on the phone **Recommendations to others considering ON24:** look at all alternatives **What problems is ON24 solving and how is that benefiting you?** Able to reach our audience in lieu of attending on-site trade shows. ### 15. It works - but not user friendly **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2021 **What do you like best about ON24?** How easy it is to upload/import registrants and copy previous events Great chat customer service **What do you dislike about ON24?** Where to begin: - platform is not user friendly - reporting is difficult to get, requires a myriad of steps - event editing platform is not intuitive and misses key features - ppt slide is required - emails won't change formatting correctly - help/instructions are not helpful - videos uploaded have to be very low bandwidth and low quality, ridiculous as it's a video platform **What problems is ON24 solving and how is that benefiting you?** Virtual Events ### 16. Great webinar platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2021 **What do you like best about ON24?** Customers can sign onto a professional looking webinar and do not have to worry about any sound settings. **What do you dislike about ON24?** There is a bit of lag time between the sound for the presenters and the audience. **Recommendations to others considering ON24:** Schedule a practice run before the webinar to introduce the presenters to the platform. **What problems is ON24 solving and how is that benefiting you?** More expansive reach to your customers. More top of funnel leads for our Marketing Funnel. ### 17. Great webcasting platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about ON24?** I can customize everything and offer prospects different ways of engaging with our content. **What do you dislike about ON24?** Would like to be able to use Google Slides and a better way to include videos. Not very intuitive. **What problems is ON24 solving and how is that benefiting you?** Wanted to understand how long people where watching the webinars and what resources are important to them. We also have a way to poll prospects right in the webinars. ### 18. The ON24 webinar platform is the most engaging webinar platform in the market. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about ON24?** The ease of use, the flexibility to brand the platform as you like, and the powerful analytics. **What do you dislike about ON24?** That the Elite Studio interface keeps changing. **Recommendations to others considering ON24:** It is the best webinar platform in the market. **What problems is ON24 solving and how is that benefiting you?** We are solving the demand generation pipeline that we are not getting due to not participating in physical industry events. The benefits are a continuous pipeline of leads. ### 19. Easy to navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2021 **What do you like best about ON24?** Easy to present. Clarity of sound and visual. **What do you dislike about ON24?** Perhaps some tips on presentation format, best practices. **Recommendations to others considering ON24:** Give them a call for a demo **What problems is ON24 solving and how is that benefiting you?** In a Covid controlled environment this is the best way to reach our clients. ### 20. Good platform for webinar but need to fix bugs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2021 **What do you like best about ON24?** Screen sharing, polls, upload data prior, talk track view, engagement activity **What do you dislike about ON24?** it crashes sometimes, audio and video issues sometimes, VPN connected has some issues **What problems is ON24 solving and how is that benefiting you?** Live Webinar ### 21. ON24 Review of the Webinar Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Lahn B. | Marketing Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2020 **What do you like best about ON24?** I love how much detail you can get on the reporting. Also, feel like they have added a lot of options- ex. being able to show video of the speaker and slides during the webinar. **What do you dislike about ON24?** I would like to be able to exclude certain email address in the count. Ex. Shows 100 people registered. Of those 100, you have 10 internal email addresses (some from testing, and some that registered). It would be great if i could hide those from my numbers. Also, with the Live-Attendees and On-Demand Attendees- would be good to see how many are dupes. Ex. 100 watch live. 50 on-demand. Of those 50, 10 were already on the live version. Would be good to see both. **Recommendations to others considering ON24:** ON24 does have advantages to some other webinar tools that may seem easier, but i like how much functionally and options the tool has. **What problems is ON24 solving and how is that benefiting you?** We use Marketo for our email automation and ON24 has seemless registration that works well with Marketo. We are able to capture our leads in both tools. ### 22. Highly engaging webinar platform with actionable analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2020 **What do you like best about ON24?** Delivers a captivating and immersive audience experience unrivalled in the webinar space. Really takes customer engagement to the next level. **What do you dislike about ON24?** Inability to have all interactions for each attendee captured in the same data export file. Have to download separate reports to consolidate the data can be time consuming. **Recommendations to others considering ON24:** With the new features in Virtual Conference, this is the most powerful and compelling offer on the market for virtual events. Couldn't recommend the team and platform enough. **What problems is ON24 solving and how is that benefiting you?** In-depth engagement analytics on polls, content access etc enables sales teams to drive relevant conversations and personalized experiences with buyers. ### 23. Lots of functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2020 **What do you like best about ON24?** I like being able to configure the console. Including resource links and bios for the customer is great, as well as the ability to resize windows as you see fit. I also like the Q and A box as it makes it easy to manage all the questions coming in. **What do you dislike about ON24?** Slides always get duplicated upon import and the import takes a while. Slides and sharing your desktop window seem to have delays so sometimes you're talking about something that isn't shown yet. Some of the controls are confusing, like what "audience view" is actually just the media player, not the slides and the media player. I definitely do not have a use for all of the different things, nor could I manage to use them all during a webinar. I wish there was an easier mute button for presenters. **What problems is ON24 solving and how is that benefiting you?** We are using ON24 to do in-depth customer trainings on specific topics. The reports are great, especially to track registration both live and after the fact and capture questions we can follow up with later if we didn't get to them in the webinar. ### 24. Booming platform for creating webinars **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2021 **What do you like best about ON24?** I feel the ON24 platform keeps getting better with new features, which is the best part! Other benefits include poll questions, survey, Q&A and chat boxes for engagement. **What do you dislike about ON24?** I wish the Live audio and webcam was smoother because it lags often. **What problems is ON24 solving and how is that benefiting you?** Trying to solve the lack of engagment due to Covid and lack of in-person events. ### 25. Best Webcast Tool available **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2021 **What do you like best about ON24?** Interactivity tools Broadcast feature, Analytical Reports available **What do you dislike about ON24?** Mobile App should be better and also wold be great the possibility to improve the quality of broadcast videos that we can use. **What problems is ON24 solving and how is that benefiting you?** During the pandemic On24 was a strategic piece for us. We were able to convert our physical events to digital without disruptions quickly. ### 26. ON24 Webcast Elite is superior over others! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2021 **What do you like best about ON24?** We have been using for over a year now and I really enjoy creating engaging webinars that look so professional! **What do you dislike about ON24?** The only thing that I do not like, is if you are dialed in, it shows a phone icon in the media player **What problems is ON24 solving and how is that benefiting you?** Virtual events, we can still work in a virtual world ### 27. My favorite webinar platform for enterprise B2B **Rating:** 4.5/5.0 stars **Reviewed by:** Michaela L. | Senior Marketing Manager, Demand Generation, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about ON24?** I love that this platform is so easy to integrate with our forms, record, and customize to our branding. As someone who does a lot of live and simulated live webinars, it has been an amazing upgrade from GoToWebinar or Zoom webinar. **What do you dislike about ON24?** I'm not a fan of the fact that they use Tibco for the integrations and it's too technical for me to integrate. Also, I find it very difficult to find resources. Their search function of their documentation is pretty bad. Lastly, I don't love that sometimes I can't see how things look from the audience perspective if it's too much bandwidth. **What problems is ON24 solving and how is that benefiting you?** We put on a lot of webinars (1 a month) and streamlining the registration process, workflows, and emails has been amazing. We also do a lot of video presenting (so seeing the person + presentation) and the way we can lay this out for our needs is amazing. ### 28. Great tool to engage and gain insights about clients **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2021 **What do you like best about ON24?** Knowing who has actually participated and getting immediate feedback after the webinar **What do you dislike about ON24?** It's a one-way engagement and attendees wouldn't be able to respond via video or audio **What problems is ON24 solving and how is that benefiting you?** Manage a large group of attendees from different parts of the region - automated scheduling and pre and post-event reminders and follow up notes help ### 29. Great tool to present and Q&A **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2021 **What do you like best about ON24?** Great tool to present and Q&A, amazing interaction tool with attendees **What do you dislike about ON24?** nothing, everything works just fine, easy to use. **What problems is ON24 solving and how is that benefiting you?** Sharing views on Retirement ### 30. Comprehensive Platform with customizable features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about ON24?** Customisation features that allow different experiences. All in one platform for user to curate a different experience each time! **What do you dislike about ON24?** No ready music choices and require user to upload. limited time for music upload as well. **Recommendations to others considering ON24:** go for it, it doesnt hurt! **What problems is ON24 solving and how is that benefiting you?** Video and slides combined! allows for a closer real-life experience ### 31. Smooth and attractive system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2021 **What do you like best about ON24?** This is user friendly and is appealing to the eye in turn making it a nice platform for webinars to be held. **What do you dislike about ON24?** There is a lot of things to learn but looks like it will be smooth after getting the hang of it. **Recommendations to others considering ON24:** A great, smooth and bright platform. **What problems is ON24 solving and how is that benefiting you?** Giving our members a nice bright space to gain their CPD especially throughout lockdown. ### 32. You don't need huge skills **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2021 **What do you like best about ON24?** The platform is friendly and easy to use, the updated features and yesterday event helped us a lot **What do you dislike about ON24?** You can improve the reports and templates, and the webinars search, is difficult to find your own webinars **What problems is ON24 solving and how is that benefiting you?** Engage with Partners, and they can come back to webinars on-demand ### 33. Terrific Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Brinette H. | Marketing Ops, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2020 **What do you like best about ON24?** The ability to engage customers in more than just a talk and PowerPoint is invaluable. **What do you dislike about ON24?** The Production Manager interface can be challenging and limited. **Recommendations to others considering ON24:** I would highly recommend using the integration option with your automation platform. By using the integration with Eloqua for registrations, we can see real time signups and campaign attribution to our CRM. **What problems is ON24 solving and how is that benefiting you?** Creating a human face to our company in a world where in person events are cancelled. ### 34. On24 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about ON24?** Creating the webcasts is easy and seamless **What do you dislike about ON24?** The character limit is low and when you change the title you take a chance of it not fitting **What problems is ON24 solving and how is that benefiting you?** Shortening the titles ### 35. On24 Webcast/Webinar Software **Rating:** 4.0/5.0 stars **Reviewed by:** Bryan C. | Digital & Video Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2019 **What do you like best about ON24?** They have improved the usability of the recording system. Awhile back it was an issue with presenters (who may be worldwide), but now it seems to go more smoothly. Also, use to have attendees say, "I don't see anything, or I can't hear anything... has it started yet?" A handful. Now almost nobody has a technical issue. **What do you dislike about ON24?** I wold like to see the recording system act more like a recording system. Meaning the start and stop button can be paused, or started/re-started at a specific point. Right now, it's all or nothing. If you talk for 2 minutes and mess up at the end, you have to re-record the entire slide to fix it. This has been an issue with the presenters. **Recommendations to others considering ON24:** I would recommend On24 as they are improving the usability. With the imminent demise of Flash, they are moving away from that function. They have to some degree being html5. There are some functionality that I would like to see, but no online software answers all user's needs. **What problems is ON24 solving and how is that benefiting you?** I have indicated likes and dislikes to On24 and get a response from them. Some (like the recording system pause, re-start functionality) is a bigger picture item to address. I think they are responsive to my requests, problems or suggestions. ### 36. Not perfect, but best option for presenting multiple pre-recorded videos **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2020 **What do you like best about ON24?** Our main reason for choosing ON24 is the ability to upload multiple pre-recorded videos and present them to my audience with time to pop in between each and answer questions, introduce the next video, etc. I also LOVE that the recording of each webinar automatically renders and becomes available on demand using the same URL previously used to register for the live event. (Other platforms require you to initiate the recording, download it to your desktop and publish it yourself, or they generate a new URL.) And, I LOVE that people who view on demand can still submit their questions through the Q&A widget and we can receive them via email and reply directly to that viewer. Stellar features! **What do you dislike about ON24?** I hate that it "requires" a hard-wired internet connection. Who actually has that anymore? It should really be stable and solid using wifi. I actually do use it with wifi and it generally works, but we have needed to limit our usage of all the features to ensure performance. For instance, we would normally share webcams, and show slides, and play pre-recorded video. But we've had problems with the webcams freezing, videos freezing or not playing, so to save bandwidth we've stopped sharing webcams. This has allowed the videos to play properly and our sessions to stay connected, but it's disappointing. We really should be able to utilize all the platform's features using a strong wifi signal, since no one has hard-wired connections on the same machine as a webcam. **What problems is ON24 solving and how is that benefiting you?** We used to travel around the state giving in-person presentations, often to very small crowds ... a big waste of time and money, and no way to share with people who couldn't attend. With ON24 we can choose one date/time that's convenient for us, then make the recording available in-demand. Our customers can watch the recording anytime they want, and still submit their questions for a personal response. We are reaching more people and spending less time and money to do so. ### 37. A great tool with an excellent potential yet few things could run smoother **Rating:** 4.5/5.0 stars **Reviewed by:** Paola P. | Consultant- Communication Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2020 **What do you like best about ON24?** The On-demand capability and SIMU2LIVE. The possibility of customizing the Console Builder. **What do you dislike about ON24?** The conference bridge is often not stable and our external customers dislike the fact that audio is not embedded for presenters. It's also a pity that on24 is not well supported by Internet explorer, since it is a default browser by my companies in Europe, esp. south Europe (i.e. Italy). **Recommendations to others considering ON24:** Great tool for conferences with a large audience. Excellent platform for knowledge/document sharing. Allows interactivity and scalability reusing webcasts more times. The system requires the most updated version of internet browsers and a solid bandwidth. Thus, the implementation in some areas of the world maybe subjected to a prior check. Not suitable for conference calls where more participants need to interact orally. **What problems is ON24 solving and how is that benefiting you?** Sessions which are not imported correctly, or videos that are not shown in their fullness due to size issues. Technical glitches during the event itself. The largest benefit is the amazing services of the technical help desk via chat. I have to say that for investigation I have an excellent experience however, troubleshooting could be improved. There used to be an emergency number for special cases, but I do not find it anymore. It is a pity because sometimes we need to fix issues quickly. I also have to praise our account managers to be so responsive and professional. ### 38. On24 provides end-to-end coverage to make your webinars a seamless, interactive experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Nina J. | Federal Field Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2020 **What do you like best about ON24?** Live chat support is a huge bonus to On24's existing features. Knowing I can access chat support to get quick answers and troubleshoot any problems gives me peace of mind when executing events. Their integration support team was also very prompt and super helpful when implementing upgrades to our account. They helped us navigate a complicated use case and made sure we had all of our ducks in a row. **What do you dislike about ON24?** File size requirements for uploading presenter media are small. It can take a while to upload powerpoints and video clips into the room as well as long times to download .mp4 files from archived recordings. **Recommendations to others considering ON24:** Allow yourself time to really learn the platform and get comfortable with it. There are many features and it can take time to start using it to its fullest potential. **What problems is ON24 solving and how is that benefiting you?** Some technical errors for attendees during live, semi live, and on-demand events. During one event an attendee could be experiencing different errors from another attendee. These will also be errors that weren't popping up on the hosts end so it can be difficult to be proactive about troubleshooting on the fly. ### 39. Top-Notch Platform for Webinars **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2021 **What do you like best about ON24?** I like the clean, easy-to-navigate console. The customization capabilities allow for a beautifully branded experience for the audience. **What do you dislike about ON24?** The back-end is a little clunkier than I'd like. **What problems is ON24 solving and how is that benefiting you?** We are able to easily stay in front of clients and prospects in the new virtual world. ### 40. Functional Platform with Rich Analytics Features. Imperfect Production Quality and Support. **Rating:** 3.5/5.0 stars **Reviewed by:** Joseph F. | Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2020 **What do you like best about ON24?** My team has found most setup features on the On24 platform to be intuitive. The back-end UI is clean and user-friendly. The customer-facing front-end is simple and most viewers have no problem with any of the technical aspects of viewing the webinar. The analytics features are robust - providing your desired level of granularity into audience engagement. **What do you dislike about ON24?** Editing landing pages after they've been pushed live has been bogged down by slow updates and errors. The lag in presenter features can (very rarely) be off-putting or disorienting to participants and speakers. Typically, the live support technicians that assist through the duration of the webinar are helpful, and don't often need to be called into action. However, On24 canceled our live technician immediately prior to a webcast, and that session was of course the one that experienced significant technical difficulties with no on-site help to rectify the situation. The program was delayed 10 minutes, we were unable to notify the audience, and our client's satisfaction with the program was significantly impacted. **What problems is ON24 solving and how is that benefiting you?** We are bringing together stakeholders from across our industry for best-practice exchange, in a format that suits much of our audience's viewing preferences. The clients that leverage us to produce content are thrilled by the engagement and our level of detail in execution. ### 41. Useful tool but has some kinks **Rating:** 4.0/5.0 stars **Reviewed by:** Steffany W. | Email Marketing Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2020 **What do you like best about ON24?** The simulive feature is by far my favorite. While we haven't executed our virtual conference yet (a few days away from the time of this review), the tests we've run make me far more confident in our ability to execute a really great virtual conference using the simulive feature. We can pre-record everything, have our presenters record and preview/modify their presentation as needed, and then it'll roll as a 'live' webcast that will transition into a truly live Q&A session. It reduces the pressure of our speakers and allows us to better coordinate what we need for this conference. **What do you dislike about ON24?** Our CSM has not been helpful. In fact we've had to work with the director as our CSM would often either not respond or it would take 2+ days to get a response. Working with the director has been really great though, and has helped us regain confidence in the product. I also don't like the lack of screenshare capabilities. While you can do screenshare, it's often blurry/grainy. We've had to record on another software and pull that in to ON24 but thankfully it can work pretty seemlessly together (we will see come live day how well that executes but our tests have shown it should work well). **What problems is ON24 solving and how is that benefiting you?** We were previously using Zoom for our webinars. We had intended to take our in-person conference to a virtual format back in December. Covid hit and made that a concrete change of plans. Since we often have multiple speakers running at once, the chances of a technical issue arising on live day are far greater. With the simulive feature and the Engagement Hub pulling those webcasts into one place, it's really allowing us to pull everything together in pieces so that live day is far less stressful. ### 42. On24 completely changed the way we take our events virtual! **Rating:** 4.0/5.0 stars **Reviewed by:** Brandy S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2020 **What do you like best about ON24?** The ability to allow our viewers to see live videos, videos with slides, pre-recorded videos, conversations, have engagement over a screen in their own home, bringing the content to them on a platform that is user friendly is the best! **What do you dislike about ON24?** From the back-end, would love for the console builder to be updated more and have more features to make it less of a headache. Would also love that in semi-live, you can upload music for the waiting/hold music instead of the standard music that plays. We want that to be something that is more on brand for us. **Recommendations to others considering ON24:** Go for it. It can only help increase your audience outreach and is a great tool to handle webinars, presentations, conversations, and really help drive results in a professional branded look and feel online. **What problems is ON24 solving and how is that benefiting you?** We have always been in the business of live events, but then when COVID hit, we had to pivot and pivot quickly. Being able to have On24 to now host our events digitally has been a great save for our business. We will now always have a virtual component even after we go back to live events, which we never had before. ### 43. Great experience all around **Rating:** 5.0/5.0 stars **Reviewed by:** Robert N. | Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2020 **What do you like best about ON24?** Ease of use, functional, user friendly, intuitive design. The support staff @ ON24 have been extremely helpful each time we've ever run into a minor issue or needed assistance with setting up the "invite/reminder/thank you" process for the webinars. The reporting functionality is quite easy to use as well and gives some rather basic but insightful visuals that help prove the value of the platform and allows for analysis of the audience profile. Integration with our MAP is currently underway - once setup, that will be a tremendous time saver and help us garner even greater value from the tool. **What do you dislike about ON24?** Audio quality issues at times; customers complain of audio cut out/visual display "timing out" and having to refresh browser. The team chat feature can be a bit distracting to presenters. We've learned to recommend that presenters log into several devices in case 1 "freezes" or our work device disconnects from VPN; the 2nd device has saved us in a few situations. Some audience members seem to take awhile to get used to the fact that they can't verbally interact; it then creates countless back and forth Q&A msg's which can be a bit difficult to manage if you've got a small group managing the session. **Recommendations to others considering ON24:** Make the investment and don't look back. Ensure you have someone in your organization who is invested in making this new channel of customer engagement successful; give them the ability to dedicate their time and attention to "managing" the technology, use of the platform, socializing it within your business and helping departments adopt to the new tool. **What problems is ON24 solving and how is that benefiting you?** COVID 19 caused an inability to host live events; we decided this would be a great opportunity to shift to a "digital engagement" model with customers and prospects. As a result, we've gathered some wonderful feedback, generated high value leads/opportunities and also cut down on the expenses that came with live events. ### 44. Quick and Successful Transition to Online Conference **Rating:** 5.0/5.0 stars **Reviewed by:** Scott R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2020 **What do you like best about ON24?** On24 staff were super helpful, and onboarding gave us complete confidence to run the event. Registration and integration with our CRM made marketing and follow-up a breeze. The console builder is terrific and allows us to host webinars that are complex with multiple speakers mixed with pre-recorded content. Resources for questions and learning are very good. **What do you dislike about ON24?** There are two things I would like to see in the future. One is the capability for speakers to join without being live immediately. When they join live and there is a problem on their end it is disruptive. Need to adapt pricing structure and definition of an "event." it is oriented to webinars, versus a multi-session event. **Recommendations to others considering ON24:** Make sure you are using it for the right reasons. For large, complex events this is the way to go. in some cases Zoom or others will suffice. **What problems is ON24 solving and how is that benefiting you?** We were able to quickly move our in-flight in-person events to online rapidly, and with ease. Of course we saved a lot money in the process. No need to hire additional staff to use On24 as technical skills are not required. ### 45. Unique Delivery Method for Presentations **Rating:** 5.0/5.0 stars **Reviewed by:** Kara H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2020 **What do you like best about ON24?** We are a month into our contract with ON24, and so far I have been very pleased with the top level of customer service we have received. We are using ON24 to deliver our professional development content for teachers across our state, and I am excited about the abundance of possibilities that ON24 brings to us. **What do you dislike about ON24?** While the platform is very easy to navigate, both from the participant side and the creator side, there are a few more steps involved that I originally anticipated. Since we are curating content from all over the state, we need to be more intentional on how we collect our information. Not a huge negative, but it is taking a little more time than originally planned. **What problems is ON24 solving and how is that benefiting you?** We are hoping to provide educators in our state with professional development that is relevant, robust, and most importantly, available when they need it. We really think ON24 is going to help us provide an innovative solution to deliver content when it is most needed, unique to each participant. ### 46. Resident ON24 Guru: Content Experience, Templates, and Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Alex M. | Education Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2020 **What do you like best about ON24?** It's all-around a great platform, but the best parts are the support and transparency around platform updates and a ton of resources available directly from ON24 to help with both getting started and with customizing. It also provides some great analytic options in easily readable dashboards. **What do you dislike about ON24?** The archiving options aren't as varied as I would like them to be. Ultimately it would be great to be able to actively edit and choose which parts are going into the archive (ie. times 0:00-5:00 show only the video player, 5:00-8:00 only media player, and so on for switches). And, as much as I love the analytics, a lot of the report pulling is very manual and has to be pulled by individual webinar event. **Recommendations to others considering ON24:** ON24 has so many capabilities that it's overwhelming at first, but don't be discouraged! I would recommend taking some time to get your hands on every customizable option available in every editing tab that exists in a test webcast before trying to reimagine a full line of offerings. Look through the online help manuals they have. If you're part of a larger team that has eyes on your webinar offerings, bring them into the process so they understand the capabilities and the process for getting these off the ground. **What problems is ON24 solving and how is that benefiting you?** I was able to take an offering my company had and really turn it around into a real product that looks professional and branded consistently across all the webcasts we offer. ### 47. Not perfect, but better than the rest **Rating:** 4.5/5.0 stars **Reviewed by:** Ciaran P. D. | Head of Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2020 **What do you like best about ON24?** ON24 is easy for presenters to use, relatively intuitive to set up and better at more advanced features like streaming video than other platforms I've probably used 4-5 different webinar tools over the years and ON24 is by far the easiest, most robust and most stable The ability to pre-record but still do a live Q&A has been very helpful to work around schedules and to ensure things like demos work smoothly **What do you dislike about ON24?** Unfortunately, ON24's popularity has also created some issues recently. Since most physical events had to transition to digital, they are most likely hosting a lot more webinar and virtual events, so I've noticed delays in uploading presentations and general buggy-ness that was never there before. The solution has been to do more simul-live to make sure there aren't any issues, and I still see them as the best, but it's just something to be aware of **What problems is ON24 solving and how is that benefiting you?** ON24 helps us make thought leadership more engaging, by not only having an interface that makes it easy for our audience to consume information, but also provides additional ways to interact, like live Q&A, related content, speaker profiles and contact links as well as things like calls to action for upcoming events. ### 48. On24 - Review - GT **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about ON24?** The ability to have many presenters options. **What do you dislike about ON24?** Without a brief explanation - the system seems a little hard to figure out. **What problems is ON24 solving and how is that benefiting you?** Working together with many corporations for presentation purposes. ### 49. User Reivew **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2021 **What do you like best about ON24?** That its always evolving to meet the client needs **What do you dislike about ON24?** That some features are not available that I can find in other products as routine tools. **What problems is ON24 solving and how is that benefiting you?** Helping to deliver programs to our clients, especially those who are locked down with other platforms. ### 50. The best webinar platform for pre-recording **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2021 **What do you like best about ON24?** The best part about ON24 is the ability to pre-record slide by slide. I also really like the audience console and the ability to add different widgets and resources. **What do you dislike about ON24?** The audio quality is not great, and a dial-in option for live video would be nice. It can also be pretty slow for screen shares if you're sharing a program that requires a lot of bandwidth. **What problems is ON24 solving and how is that benefiting you?** Ability to have virtual events, promote thought leadership, create engagement among customers. ## ON24 Discussions - [is there a way i can download the webinar ?](https://www.g2.com/discussions/30466-is-there-a-way-i-can-download-the-webinar) - 3 comments, 1 upvote - [When will image resolution be improved?](https://www.g2.com/discussions/24572-when-will-image-resolution-be-improved) - 1 comment, 1 upvote - [How do I minimise the risk of incurring technical issues?](https://www.g2.com/discussions/24548-how-do-i-minimise-the-risk-of-incurring-technical-issues) - 1 comment, 1 upvote - [How can I create a webinar that is mobile friendly on the platform?](https://www.g2.com/discussions/24513-how-can-i-create-a-webinar-that-is-mobile-friendly-on-the-platform) - 1 comment, 1 upvote - [What are best practices for a webcast with several presenters from different locations using webcams](https://www.g2.com/discussions/what-are-best-practices-for-a-webcast-with-several-presenters-from-different-locations-using-webcams) - 3 comments, 1 upvote - [View ON24 pricing details and edition comparison](https://www.g2.com/products/on24/reviews?page=73§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+08%3A33%3A52+-0500&secure%5Bsession_id%5D=58df4730-72f0-4f92-92c3-7b3cfea778fe&secure%5Btoken%5D=3ac6144edda78a7acb2abe812c3cbfd1938ca3607f0808ff7bf3253e066d067f&format=llm_user) ## ON24 Integrations - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [LCVista](https://www.g2.com/products/lcvista/reviews) - [LinkedIn Marketing Solutions](https://www.g2.com/products/linkedin-marketing-solutions/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [Oracle Eloqua](https://www.g2.com/products/oracle-eloqua/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [Salesforce Marketing Cloud Account Engagement](https://www.g2.com/products/salesforce-marketing-cloud-account-engagement/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Veeva CRM](https://www.g2.com/products/veeva-crm/reviews) ## ON24 Features **Content Creation** - Content Creation Tools - Buyer Personas - Content Management **Host Tools** - Branding - Role-based Access - Recording **Platform Basics** - Website Personalization - Content Creation and Distribution **Administration** - Event Configuration - Event Marketing - Speaker Access and Control - Advanced Reporting **Content Creation** - Content Management **Optimization** - SEO - A/B Testing - Dashboards & Reporting - Audience Targeting - ROI Reporting **Marketing Distribution** - Segmentation - Personalized Messaging - Website Personalization - Email Campaigns - Digital Advertising - Direct Mail **Attendee Tools** - Registration - Attendee Live Chat - Polls and Surveys **Platform Reporting** - Measurement - Dashboards **Virtual Experience** - Virtual Lobby - Built-In Webcasting - Webcasting Integrations - Cross-Device Functionality - Session / Agenda Management - Live Streaming & Recording - Registration & Attendee Management - Event Setup & Scheduling - Branding & Customization - Interactive Speaker / Moderator Controls **Optimization** - ROI Reporting **Logistics** - Customizable Templated Workflows - Integrations & APIs - User, Role, and Access Management **Campaign Planning** - Strategy Mapping - Prioritized Accounts - Trending Accounts - Sales Activation **Post-Event Tools** - Event Analytics - Attendee Reports **Engagement** - Online Event Agenda - Interactive Content - 1:1 Networking - Exhibitors/Sponsorships - Gamification & Incentives - Real‑Time Interaction Tools - Networking / Matchmaking **Integrations** - Social Media Integration - Software Integrations **Generative AI** - AI Text Generation **Integrations** - Ad Network Integrations - Buyer Intent Data Integration - Marketing Automation Integration - CRM Integration **Agentic AI - Webinar** - Autonomous Task Execution - Multi-step Planning - Proactive Assistance **Agentic AI - Virtual Event Platforms** - Autonomous Task Execution - Multi-step Planning - Proactive Assistance - Decision Making **Administration / Support - Virtual Event Platforms** - Role‑Based Access & Permissions - Security & Compliance **Insights & Scale - Virtual Event Platforms** - User Capacity & Reliability - Analytics & Reporting ## Top ON24 Alternatives - [Livestorm](https://www.g2.com/products/livestorm/reviews) - 4.4/5.0 (1,651 reviews) - [BigMarker](https://www.g2.com/products/bigmarker/reviews) - 4.7/5.0 (431 reviews) - 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