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HS

Heather S.

Executive Director

Small-Business (50 or fewer emp.)

4/7/2026

"Seamless Connectivity and Effective Cart Recovery"

4/5

What do you like best about Omnisend?

I find Omnisend easy to transition to (you do need a little website knowledge), which is great after using another platform for nearly 12 years. I haven't lost connection so far with Omnisend, unlike my previous experience. I'm pleased with how it's allowed us to gain back some customers who abandoned their carts, which was a big goal for us. The connectivity and ability to track abandoned carts have been really helpful. I love that it allowed us to gain back customers on the first day the workflow was installed. The cost and usability for tracking and connecting abandoned carts were also factors that motivated our switch to Omnisend. Review collected by and hosted on G2.com.

What do you dislike about Omnisend?

The segments, make it easier to connect to a site. Review collected by and hosted on G2.com.

Response from Matija Lesko of Omnisend

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We're really glad the transition went smoothly, especially after 12 years with another platform. Hearing that you recovered customers on day one with the cart recovery workflow is exactly the kind of impact we want to deliver. Reliable connectivity and tracking shouldn't be a struggle, and we appreciate you trusting us to support your WooCommerce store. Thanks for the feedback on segments, we're always working to make setup even more intuitive.

UA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

4/11/2026

"Omnibot Makes Creating Professional Emails Easy"

5/5

What do you like best about Omnisend?

The most helpful part of Omnisend is definitely the Omnibot. I have little to no experience with creating emails, and I have a lot of questions. I am able to ask a question back and forth or if I have to step away from my laptop I can always return later with a response from Omnibot. It has been an immense help for someone like me who wants to have a professional looking email, but doesn't quite have all the knowledge yet. Review collected by and hosted on G2.com.

What do you dislike about Omnisend?

I wish that there was more tutorials within the website for help. Review collected by and hosted on G2.com.

Response from Matija Lesko of Omnisend

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Thank you for sharing this! We're really glad Omnibot gave you the support and flexibility you needed, especially while learning the ropes. Seeing you reach a level of professionalism you're proud of is exactly what we're here for. We hear you on the tutorial request, we'll keep working to make resources even more accessible as you continue to grow.

JL

Jennifer L.

Marketing Strategist I Contracted Consultant

Small-Business (50 or fewer emp.)

6/26/2026

"Seamless Onboarding with Exceptionally Handy Support"

5/5

What do you like best about Omnisend?

The onboarding experience was seamless and the support from a single individual is very handy Review collected by and hosted on G2.com.

What do you dislike about Omnisend?

Nothing the entire experience has been fantastic Review collected by and hosted on G2.com.

Response from Matija Lesko of Omnisend

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No complaints and results like higher revenue, better CTR and open rates, and noticeably lower costs? That's exactly the kind of win we love to hear about. Thrilled the onboarding and support made the transition easy from day one.

SX

Soul Crystals X.

Owner/Founder

Small-Business (50 or fewer emp.)

12/1/2025

"Time-Saving Email Automation That Elevates Your Brand"

4.5/5

What do you like best about Omnisend?

Omnisend makes it easy to create beautiful, on-brand newsletters and marketing campaigns. The editor is intuitive, and the templates are modern, clean, and easy to customise. Automation flows are simple to set up and have helped me nurture customer relationships without needing advanced technical knowledge. I also like how seamlessly it integrates with my Shopify account, making it easy to segment audiences, trigger emails based on behaviour, and track performance. Overall, it gives me the tools to look professional and connect with my audience in a meaningful way. Review collected by and hosted on G2.com.

What do you dislike about Omnisend?

It can feel a bit limited when it comes to deeper design control and fine-tuned customisation. If you’re someone who wants full creative freedom or highly specific visual elements and formatting, it may not fully meet those expectations. It also sits at a relatively high price point, and some features are locked behind higher-tier plans - this can be challenging for small businesses that are still growing. Review collected by and hosted on G2.com.

What problems is Omnisend solving and how is that benefiting you?

The automation flows handle welcome sequences, abandoned cart reminders, and customer re-engagement, which has directly improved conversions and repeat purchases. It also solves the challenge of creating professional, aesthetic email campaigns: the drag-and-drop builder makes it easy to design something visually aligned with my brand, even without any technical skills. Being able to segment audiences based on behaviour has also made my messaging feel more personal and relevant, resulting in better engagement and stronger relationships with my community. Review collected by and hosted on G2.com.

Response from Matija Lesko of Omnisend

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Thank you for the detailed feedback. We’re glad to hear Omnisend’s intuitive editor, automation flows, and seamless Shopify integration help you create polished campaigns, nurture customer relationships, and drive stronger results without needing technical complexity. We appreciate your note on deeper design control and pricing — insights like this help us better understand how to support you as your business continues to grow.

AB

Verified User in Biotechnology

Small-Business (50 or fewer emp.)

7/18/2026

"Incredible Support and Valuable Analytics with Omnisend"

5/5

What do you like best about Omnisend?

The customer service is incredible, and the data you receive—fed back into Omnisend—is extremely useful for analytics. I wouldn’t recommend any other provider. Review collected by and hosted on G2.com.

What do you dislike about Omnisend?

We had a slight issue with domain verification, but it turned out to be our fault. Thankfully, Irem’s fantastic customer service helped us get it sorted quickly. Review collected by and hosted on G2.com.

Response from Matija Lesko of Omnisend

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Knowing our support team showed up when it counted is genuinely good to hear. And when email marketing is central to your business, having reliable data to act on makes every send more effective. Thanks for the recommendation - we don't take that lightly.

RS

Rimvydas S.

Ecomerce worker

Small-Business (50 or fewer emp.)

2/15/2026

"Easy WooCommerce Automations That Drive Orders Fast"

4.5/5

What do you like best about Omnisend?

The main thing I like is how easy it is to set up automations for WooCommerce. Abandoned cart and welcome emails were quick to launch and started bringing orders almost immediately. The interface is simple and not overwhelming compared to other email tools. Review collected by and hosted on G2.com.

What do you dislike about Omnisend?

Some settings and permissions can be confusing during the initial connection with WooCommerce, especially when managing multiple stores. Clearer guidance during setup would make the onboarding smoother. Review collected by and hosted on G2.com.

Response from Matija Lesko of Omnisend

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This is great to hear! Knowing your abandoned cart and welcome flows started driving orders right away makes our day. We really appreciate the feedback on the WooCommerce setup, clearer guidance during that initial connection is something we're focused on improving. Excited to keep helping you recover revenue without the manual work.

G

Verified User

Small-Business (50 or fewer emp.)

6/3/2026

"Seamless Integration for Effortless Email Marketing"

5/5

What do you like best about Omnisend?

I use Omnisend for email marketing for my online business, and I like how easy it is to navigate. It was already integrated with my online store provider platform, which made it seamless to set up. Omnisend enables me to gather and save customer information efficiently; it helps me spend less time on the administration side of my business, allowing me to focus more on the creativity I enjoy. When I had trouble setting up my custom email address with my domain, their support responded promptly. I really like it so far, and I would highly recommend it. Review collected by and hosted on G2.com.

What do you dislike about Omnisend?

I haven't experienced anything I dislike about Omnisend yet. Review collected by and hosted on G2.com.

Response from Matija Lesko of Omnisend

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Getting up and running without friction makes such a difference, especially when you're managing everything yourself. Knowing Omnisend helps you stay focused on the creative work rather than the admin side is exactly what we're here for. Really appreciate the kind words and the recommendation!

OV

Orlando V.

Supervisor

Small-Business (50 or fewer emp.)

6/28/2026

"Fast, Knowledgeable Support with Modern, Eye-Catching Design"

5/5

What do you like best about Omnisend?

The support is fast and knowledgeable. The graphics and layouts look modern and are eye-catching for customers. Review collected by and hosted on G2.com.

What do you dislike about Omnisend?

I thins the way the app open from my Sales Platform. I need to be more integrated. Review collected by and hosted on G2.com.

Response from Matija Lesko of Omnisend

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It's great to hear the support hit the mark and that your campaigns are visually working for your audience. Good design and reliable support together make a real difference in how your marketing lands. On the integration side, we'd love to hear more - feel free to share your suggestions with our support team.

MP

Milena P.

Ceo

Small-Business (50 or fewer emp.)

10/6/2025

"Amazing customer service. Their support is on another level."

5/5

What do you like best about Omnisend?

After posting my experience, the Omnisend team reached out right away. Their support was outstanding — kind, patient, and truly caring. They made sure everything was taken care of and followed up until it was perfect. I’m very impressed with their service. Omnisend is not only more affordable than Klaviyo but also far better when it comes to customer care. I’m happy I chose them for my new Shopify AI website. Like today I was genuinely surprised today when I got a message from Baarath from customer support checking in on me to see if I needed anything. You don’t see that kind of care often. Their support is on another level. Review collected by and hosted on G2.com.

What do you dislike about Omnisend?

I don't have dislike. If you contact the Omnisend be specific you will get a help! I was genuinely surprised today when I got a message from Baarath from customer support checking in on me to see if I needed anything. You don’t see that kind of care often. Their support is on another level. Review collected by and hosted on G2.com.

What problems is Omnisend solving and how is that benefiting you?

I initially encountered an issue with campaign emails, but when I reached out for help, Sanya provided exceptional support. She created a step-by-step video showing me exactly how to use email marketing with the free subscription, which was incredibly helpful since it was my first time sending out marketing emails. Afterward, both Sanya and Baarath followed up with me via email to ensure everything was working smoothly and to let me know they were available if I needed further assistance. I also want to highlight Eduarda, whom I spoke with several times. I was truly impressed by her deep expertise—she clearly knows Omnisend inside and out and answered all my questions with ease. Thank you again for the outstanding support! I was genuinely surprised today when I received a message from Baarath in customer support, just checking in to see if I needed anything. That level of care is rare these days, and their support really stands out as exceptional. Review collected by and hosted on G2.com.

Response from Matija Lesko of Omnisend

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Thank you so much for this amazing feedback — it means a lot to us. We’re thrilled to hear that your first experience with email marketing was a positive one, and that our team, especially Sanya and Baran, were there to guide you every step of the way.

Hearing that their support made a lasting impression — from personalized videos to thoughtful follow-ups — is exactly the kind of customer care we strive for. We believe real help means being responsive, human, and sticking with you until everything works just right.

It’s also great to know Omnisend is not only meeting your expectations but helping you grow your new Shopify AI website with confidence. We’re here whenever you need us — always ready to support your next steps.

PR

Priscila R.

Owner

Apparel & Fashion

Small-Business (50 or fewer emp.)

1/29/2026

"Smooth Transition and Effortless Automation"

5/5

What do you like best about Omnisend?

I like using Omnisend for email automation and personalization, which allows me to send the right emails based on customer behavior in the store, like browsing products or making purchases, without having to manually manage everything. The biggest value for me was the smooth migration from Klaviyo to Omnisend. Their team helped set everything up, saving me a lot of time and effort, and they replicated the automations we had in Klaviyo. Plus, Omnisend is cheaper than Klaviyo but has all the features I need. Review collected by and hosted on G2.com.

What do you dislike about Omnisend?

Domain registration could be a bit more straightforward, although this might be more related to our domain setup than Omnisend setup. More platform-specific guides for domain setup would help, for example with GoDaddy, with step-by-step instructions on how to add the required records. Review collected by and hosted on G2.com.

Response from Matija Lesko of Omnisend

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Thank you for the thoughtful review. We’re pleased the transition from Klaviyo was handled smoothly and that your automations are running efficiently. Making migrations easier and automation reliable helps businesses move forward with confidence and grow faster.