Omnisend makes it very easy to create automated email sequences and keep customer communication running without constant manual work. The templates are well designed, the workflow builder is straightforward, and getting campaigns live takes very little time. Review collected by and hosted on G2.com.

While the platform is easy to use, some reporting features could provide more detailed insights. There are also moments when I would like additional flexibility when customizing certain automation conditions. Review collected by and hosted on G2.com.

I find Omnisend easy to transition to (you do need a little website knowledge), which is great after using another platform for nearly 12 years. I haven't lost connection so far with Omnisend, unlike my previous experience. I'm pleased with how it's allowed us to gain back some customers who abandoned their carts, which was a big goal for us. The connectivity and ability to track abandoned carts have been really helpful. I love that it allowed us to gain back customers on the first day the workflow was installed. The cost and usability for tracking and connecting abandoned carts were also factors that motivated our switch to Omnisend. Review collected by and hosted on G2.com.

The segments, make it easier to connect to a site. Review collected by and hosted on G2.com.

The most helpful part of Omnisend is definitely the Omnibot. I have little to no experience with creating emails, and I have a lot of questions. I am able to ask a question back and forth or if I have to step away from my laptop I can always return later with a response from Omnibot. It has been an immense help for someone like me who wants to have a professional looking email, but doesn't quite have all the knowledge yet. Review collected by and hosted on G2.com.

I wish that there was more tutorials within the website for help. Review collected by and hosted on G2.com.

The onboarding experience was seamless and the support from a single individual is very handy Review collected by and hosted on G2.com.

Nothing the entire experience has been fantastic Review collected by and hosted on G2.com.

Omnisend makes it easy to create beautiful, on-brand newsletters and marketing campaigns. The editor is intuitive, and the templates are modern, clean, and easy to customise. Automation flows are simple to set up and have helped me nurture customer relationships without needing advanced technical knowledge. I also like how seamlessly it integrates with my Shopify account, making it easy to segment audiences, trigger emails based on behaviour, and track performance. Overall, it gives me the tools to look professional and connect with my audience in a meaningful way. Review collected by and hosted on G2.com.

It can feel a bit limited when it comes to deeper design control and fine-tuned customisation. If you’re someone who wants full creative freedom or highly specific visual elements and formatting, it may not fully meet those expectations. It also sits at a relatively high price point, and some features are locked behind higher-tier plans - this can be challenging for small businesses that are still growing. Review collected by and hosted on G2.com.

The customer service is incredible, and the data you receive—fed back into Omnisend—is extremely useful for analytics. I wouldn’t recommend any other provider. Review collected by and hosted on G2.com.

We had a slight issue with domain verification, but it turned out to be our fault. Thankfully, Irem’s fantastic customer service helped us get it sorted quickly. Review collected by and hosted on G2.com.

The main thing I like is how easy it is to set up automations for WooCommerce. Abandoned cart and welcome emails were quick to launch and started bringing orders almost immediately. The interface is simple and not overwhelming compared to other email tools. Review collected by and hosted on G2.com.

Some settings and permissions can be confusing during the initial connection with WooCommerce, especially when managing multiple stores. Clearer guidance during setup would make the onboarding smoother. Review collected by and hosted on G2.com.

I use Omnisend for email marketing for my online business, and I like how easy it is to navigate. It was already integrated with my online store provider platform, which made it seamless to set up. Omnisend enables me to gather and save customer information efficiently; it helps me spend less time on the administration side of my business, allowing me to focus more on the creativity I enjoy. When I had trouble setting up my custom email address with my domain, their support responded promptly. I really like it so far, and I would highly recommend it. Review collected by and hosted on G2.com.

I haven't experienced anything I dislike about Omnisend yet. Review collected by and hosted on G2.com.

The support is fast and knowledgeable. The graphics and layouts look modern and are eye-catching for customers. Review collected by and hosted on G2.com.

I thins the way the app open from my Sales Platform. I need to be more integrated. Review collected by and hosted on G2.com.

After posting my experience, the Omnisend team reached out right away. Their support was outstanding — kind, patient, and truly caring. They made sure everything was taken care of and followed up until it was perfect. I’m very impressed with their service. Omnisend is not only more affordable than Klaviyo but also far better when it comes to customer care. I’m happy I chose them for my new Shopify AI website. Like today I was genuinely surprised today when I got a message from Baarath from customer support checking in on me to see if I needed anything. You don’t see that kind of care often. Their support is on another level. Review collected by and hosted on G2.com.

I don't have dislike. If you contact the Omnisend be specific you will get a help! I was genuinely surprised today when I got a message from Baarath from customer support checking in on me to see if I needed anything. You don’t see that kind of care often. Their support is on another level. Review collected by and hosted on G2.com.