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MP

Milena P.

Ceo

Small-Business (50 or fewer emp.)

10/6/2025

"Amazing customer service. Their support is on another level."

5/5

What do you like best about Omnisend?

After posting my experience, the Omnisend team reached out right away. Their support was outstanding — kind, patient, and truly caring. They made sure everything was taken care of and followed up until it was perfect. I’m very impressed with their service. Omnisend is not only more affordable than Klaviyo but also far better when it comes to customer care. I’m happy I chose them for my new Shopify AI website. Like today I was genuinely surprised today when I got a message from Baarath from customer support checking in on me to see if I needed anything. You don’t see that kind of care often. Their support is on another level. Review collected by and hosted on G2.com.

What do you dislike about Omnisend?

I don't have dislike. If you contact the Omnisend be specific you will get a help! I was genuinely surprised today when I got a message from Baarath from customer support checking in on me to see if I needed anything. You don’t see that kind of care often. Their support is on another level. Review collected by and hosted on G2.com.

What problems is Omnisend solving and how is that benefiting you?

I initially encountered an issue with campaign emails, but when I reached out for help, Sanya provided exceptional support. She created a step-by-step video showing me exactly how to use email marketing with the free subscription, which was incredibly helpful since it was my first time sending out marketing emails. Afterward, both Sanya and Baarath followed up with me via email to ensure everything was working smoothly and to let me know they were available if I needed further assistance. I also want to highlight Eduarda, whom I spoke with several times. I was truly impressed by her deep expertise—she clearly knows Omnisend inside and out and answered all my questions with ease. Thank you again for the outstanding support! I was genuinely surprised today when I received a message from Baarath in customer support, just checking in to see if I needed anything. That level of care is rare these days, and their support really stands out as exceptional. Review collected by and hosted on G2.com.

Response from Matija Lesko of Omnisend

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Thank you so much for this amazing feedback — it means a lot to us. We’re thrilled to hear that your first experience with email marketing was a positive one, and that our team, especially Sanya and Baran, were there to guide you every step of the way.

Hearing that their support made a lasting impression — from personalized videos to thoughtful follow-ups — is exactly the kind of customer care we strive for. We believe real help means being responsive, human, and sticking with you until everything works just right.

It’s also great to know Omnisend is not only meeting your expectations but helping you grow your new Shopify AI website with confidence. We’re here whenever you need us — always ready to support your next steps.

PR

Priscila R.

Owner

Apparel & Fashion

Small-Business (50 or fewer emp.)

1/29/2026

"Smooth Transition and Effortless Automation"

5/5

What do you like best about Omnisend?

I like using Omnisend for email automation and personalization, which allows me to send the right emails based on customer behavior in the store, like browsing products or making purchases, without having to manually manage everything. The biggest value for me was the smooth migration from Klaviyo to Omnisend. Their team helped set everything up, saving me a lot of time and effort, and they replicated the automations we had in Klaviyo. Plus, Omnisend is cheaper than Klaviyo but has all the features I need. Review collected by and hosted on G2.com.

What do you dislike about Omnisend?

Domain registration could be a bit more straightforward, although this might be more related to our domain setup than Omnisend setup. More platform-specific guides for domain setup would help, for example with GoDaddy, with step-by-step instructions on how to add the required records. Review collected by and hosted on G2.com.

Response from Matija Lesko of Omnisend

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Thank you for the thoughtful review. We’re pleased the transition from Klaviyo was handled smoothly and that your automations are running efficiently. Making migrations easier and automation reliable helps businesses move forward with confidence and grow faster.

IN

Irtaza n.

marketing manager

Small-Business (50 or fewer emp.)

11/13/2025

"Effective but Complicated"

4.5/5

What do you like best about Omnisend?

The best thing about Omnisend is it's very efficient and has good templates. Review collected by and hosted on G2.com.

What do you dislike about Omnisend?

Sometimes mail going into spam and all that. Review collected by and hosted on G2.com.

What problems is Omnisend solving and how is that benefiting you?

Omnisend is addressing several key problems for businesses, particularly those in eCommerce and digital marketing. One major issue is the complexity of managing multiple marketing channels. Omnisend simplifies this by integrating email, SMS, and push notifications into one platform, allowing for a cohesive marketing strategy.

Another problem is the challenge of personalizing communication and targeting the right audience effectively. Omnisend provides tools for advanced segmentation and automation, enabling businesses to send tailored messages based on customer behavior and preferences. This leads to higher engagement rates and conversion.

Additionally, many businesses struggle with tracking and analyzing the performance of their campaigns. Omnisend offers detailed analytics and reporting features, helping users understand what’s working and what isn’t, so they can optimize their strategies accordingly.

The benefits of using Omnisend include increased sales through personalized marketing, improved customer retention, and more efficient use of time and resources. By streamlining communication and providing valuable insights, Omnisend enables businesses to grow their customer base and enhance overall marketing effectiveness. Review collected by and hosted on G2.com.

Response from Matija Lesko of Omnisend

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Thank you for sharing your feedback. We’re glad to hear Omnisend’s efficiency and templates are helping you build campaigns more easily. We appreciate your note about occasional emails landing in spam — our team is always happy to review your setup and provide guidance on deliverability best practices so your messages consistently reach the inbox. If you ever need help, feel free to reach out via the in-app chat or at support@omnisend.com — we’re here for you.

CD

Chris D.

Director

Small-Business (50 or fewer emp.)

11/16/2025

"Effortless Campaigns and Intuitive Design—A Game-Changer!"

5/5

What do you like best about Omnisend?

I've been using Klaviyo like forever, we switched to Ominsend due to pricing, but wow, what a far superior experience. What used to take me 4 to 5 hours, I can now do in an hour. Making campaigns is so intuitive, I could not be happier. I used to sweat email promotions, now it's a pleasure. Customer support is superb. If the bot can't help, a person will, in quick time, too. Review collected by and hosted on G2.com.

What do you dislike about Omnisend?

The templates are too busy. I'd like some straightforward ones. Maybe they're somewhere, but I find myself deleting most of the sections. My mailshots are simple; the templates are not. Review collected by and hosted on G2.com.

Response from Matija Lesko of Omnisend

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Thank you for the detailed feedback. We’re thrilled to hear Omnisend helps you build campaigns more efficiently than your previous experience with Klaviyo, and that our support team is there when you need them. We appreciate your note about template simplicity — we’re actively expanding our template options to provide cleaner, more minimal starting points so you can create high-converting campaigns without extra steps.

RE

Rossana E.

Marketing Manager

Small-Business (50 or fewer emp.)

6/16/2026

"Robust Marketing Automation Tool to Effectively Manage Email Campaigns and Social Media Posts"

5/5

What do you like best about Omnisend?

It has greatly simplified our lead generation, email campaign management and analytics in one platform and I particularly like the lead scoring feature which helps us focus on the best prospects. Review collected by and hosted on G2.com.

What do you dislike about Omnisend?

I don’t have any critiques for this robust marketing automation platform it has greatly improved our marketing efforts. Review collected by and hosted on G2.com.

Response from Matija Lesko of Omnisend

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Thanks for sharing your experience! Having lead generation, email campaigns, and analytics all in one place makes a real difference, and it's great to hear lead scoring is helping you focus on the right prospects. Streamlining multichannel campaigns that way is exactly how you get more out of every marketing effort. Glad it's working for your business!

UA

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

3/15/2026

"Omnisend: the best option for a solid mailing strategy in Shopify"

5/5

What do you like best about Omnisend?

After trying several tools, Omnisend is definitely the best for having a solid mailing strategy, especially if you have your store on Shopify.

You have the ability to create automated flows with a very broad layer of customization, and even the ability to create unique discount codes for each user, something that few platforms offer.

On the other hand, the ability to create customizable landing pages easily and quickly is something that greatly eases the workload and increases the size of the database. Review collected by and hosted on G2.com.

What do you dislike about Omnisend?

A big step would be to integrate WhatsApp, very useful for Latin markets. Review collected by and hosted on G2.com.

Response from Matija Lesko of Omnisend

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Thanks for the strong vote of confidence! It's great to hear that the customization depth in automations, unique codes, and landing pages are making a real difference in building your database and perfecting your marketing strategy. We've noted your WhatsApp suggestion for Latin markets. Excited to support your continued success!

MM

Marion M.

Ecommerce store owner

Small-Business (50 or fewer emp.)

1/15/2026

"One of the smoothest ESP migrations we've had"

4.5/5

What do you like best about Omnisend?

We love how smooth the migration from Klaviyo was. the whole process is clearly weel thought out, you can tell the team out real effort into removing friction. Everything eas easy to follow, and whenerver we had a question, support was there, replying within few minutes. Review collected by and hosted on G2.com.

What do you dislike about Omnisend?

There are a lot of customization options, which is good, but ic can slow you down a bit when you're in a hurry to migrate and start sending. Review collected by and hosted on G2.com.

Response from Matija Lesko of Omnisend

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Thank you for sharing your experience. We’re glad the migration from Klaviyo felt smooth and well-structured, and that our team could help remove friction along the way. Helping teams transition efficiently so they can start driving results sooner is a key part of how we support growth.

JC

Jess C.

Marketing Specialist

Marketing and Advertising

Small-Business (50 or fewer emp.)

2/19/2026

"Easy to Implement and Customize, but Expensive"

4/5

What do you like best about Omnisend?

I like the ease of implementing Omnisend, it is really simple to understand its functions and start using it, even without prior experience. Additionally, the email templates have made my work much easier. There is a wide variety of templates and they are organized by sales objectives, theme, or seasonality, which makes it very easy to find the ideal one. Review collected by and hosted on G2.com.

What do you dislike about Omnisend?

Plans can become somewhat expensive. To customize the product that each customer sees in an abandoned cart recovery email, they charge you $37 more to add those features. I am on the standard plan paying approximately $200 a month. Review collected by and hosted on G2.com.

Response from Matija Lesko of Omnisend

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Really appreciate you highlighting how quickly you got up and running! It's great to hear the template library is helping you move faster across promotions, cart recovery, and reviews. We hear you on pricing for advanced features like dynamic product content, we're always working to deliver strong ROI as your business scales. Thanks for the detailed feedback. We're here to support that continued success.

ND

Nishan D.

Small-Business (50 or fewer emp.)

11/5/2025

"Seamless Ecommerce Solutions with Omnisend"

4.5/5

What do you like best about Omnisend?

I really like how simple Omnisend is, especially with its dashboard and user interface, which are easy to use. It's comprehensive enough for us to set up any kind of segmentation or automation, particularly for ecommerce, which isn't available in most popular ecommerce marketing software. This capability, along with an easy initial setup, makes it valuable for us. Review collected by and hosted on G2.com.

What do you dislike about Omnisend?

Nothing so far. Review collected by and hosted on G2.com.

Response from Matija Lesko of Omnisend

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Thank you for your detailed feedback and for sharing your experience transitioning from Mailchimp and Klaviyo. We’re happy to hear that Omnisend’s ease of setup and ecommerce-focused tools have enhanced your marketing efficiency. Your comments on automation learning and Google Lead Ads integration are valuable, and we’ll continue refining the platform to better support your goals and growth.

DW

Drug W.

Store owner

Small-Business (50 or fewer emp.)

2/4/2026

"From Yotpo to Omnisend"

4.5/5

What do you like best about Omnisend?

Easy to understand from the day one. Coming from Yotpo, Omnisend was quick to understand, even tho initially their team handled the transition for me, we still had full clarity and could jump right in.They moved templates and flows on our behalf, saving us time and nerves. Review collected by and hosted on G2.com.

What do you dislike about Omnisend?

Pricing could be a bit more flexible. It would be great to have more flexibility for businesses that send more during the peak seasons. Review collected by and hosted on G2.com.

Response from Matija Lesko of Omnisend

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Thanks for sharing this! We're glad the transition from Yotpo felt smooth and that our team could handle the heavy lifting with templates and workflows. You're up and running with email, SMS, automations, and segmentation all in one place, exactly what should be driving efficient results for your store. We take your feedback on seasonal pricing seriously. Excited to keep supporting your store's performance!