Omnisend Reviews & Product Details

Easy to use, great integration between apps

the fact that shopify tells us that the customer came from omnisend its great

before we did not know what came from mailchimp or what came from email

the integration of the app with shopify it is amazing

i hope i found it sooner Review collected by and hosted on G2.com.

how i have to manually make everything again

i wish there was a way to make things more automated

haveing to input art and input the same product over and over again is not ideal

i would prefer a way that it savs the items and makes it easy to create Review collected by and hosted on G2.com.

I just started my business in Oct of 2020 and I have gained so many email subscribers through their popup feature and also through their automation systems! I am a small boutique so customers always love a discount code. With Omnisend, I am able to send a discount code to the customer after they sign up for our newsletters/emails through the pop up feature. Another great feature I love is the automation system. You can customize each automation system to your liking! When I first started the automation, they already had a template so I did not need to make them up on my own. I was able to start out with their template and then adjust it from there! The free version does enough but I would recommend upgrading after your trial to get more helpful features! Review collected by and hosted on G2.com.

Since my business is still very small, I was not putting as much time into marketing so my sales were not great starting out so I had to downgrade back down to my free version. I am hoping after sales ramp up I can go back to using the paid version since there are more marketing options available. Review collected by and hosted on G2.com.

I like that I'm able to easily create pop-ups and emails campaigns in one place. I have used other sites that were more expensive and had less features than Omnisend so I switched over. The other site I was using didn't offer the SMS option, didn't directly connect to my site, and didn't include the ability to add pop-ups and forms to my site (which was easy to do). I also like that I'm able to easily create email campaigns without having to be knowledgeable about HTML. I'm able to add products easily and their free templates are great! My email campaigns look a lot more professional and cleaner than what I was using previously. Review collected by and hosted on G2.com.

I dislike the way you have to pay for the SMS feature. I really wish you didn't have to pay per usage, and instead you could pay a set fee for up to a certain number of SMS contacts per month. The feature for building a form was a bit confusing at first, but the video tutorials did help. Because it was a bit difficult at first, I put it off for a while. It would be better to have the ability to create a pop-up and create the workflow for it all in one place. Review collected by and hosted on G2.com.

Omnisend is cost-effective, it is one of those email service which is priced really nicely. And at top of all, it has the best customer support team in the universe, so prompt that it is unbelievable. Their follow up is something I would like to adopt myself for my eCommerce customers. Intercom being their chat support app is again a good thing to have. Even for the smallest of problems, the follow up and emails are on point. Very good emailing service for starters Review collected by and hosted on G2.com.

Very poor colour scheme, limited features, as compared to Klaviyo and Mail Chimp, very basic templates, the UI needs a lot of improvement. Option to make customer opt for weekly, daily etc emails in marketing should be given as an option. More functionality in Live View is required. More options to edit in the email content creation needs to be done. A lot of feedback has been given already via chat to their customer care executives already. Also, system has glitches which are still unresolved and the team needs to fix that too. Database update is poor, suppose I change information in Shopify, it makes a new customer here, and there is no back sync of data between Omnisend and Shopify which needs to be fixed. Automation service needs to be improved Review collected by and hosted on G2.com.

How easy it is for me to create new forms and run the app. It's very price competitive and has great features. My favorite feature is that I can build attractive forms and emails using that templates they provide. I have used several email marketing tools and the templates provided through Omnisend have been my favorite, by far. Review collected by and hosted on G2.com.

I haven't ran into any yet, I feel if I run into any issues, I'll just reach out to support. Review collected by and hosted on G2.com.

Omnisend offers us the ability to upload a large quantity of contacts to our account and create in-depth automation workflows at a low cost. For our business, having the ability to retargeting job seekers via email on a consistent basis has been a game changer for our team. Review collected by and hosted on G2.com.

Some of the workflow features aren't as in-depth as I hoped. For example, we do a daily contact upload and there is not an option to enroll individuals in a workflow based on what they call tags. Individuals can only be enrolled via segments. This causes us to have to recreate our automation on a daily basis. Outside of this, the platform is great. Review collected by and hosted on G2.com.

The email automation setup is easy & simple to use but has so much potential to help amazing create workflows. Review collected by and hosted on G2.com.

I wish that the SMS/Text packages could be purchased in smaller increments/batches. This would help for a new store that has a tight budget & requires less SMS/Text messages. Review collected by and hosted on G2.com.

Really great plug and play solution for Shopify businesses needing an ESP that integrates well with the platform. Really like their easy "Campaign Boost" solution that re-sends to customers that left your message unopened. The product picker solution is also great. The ease of use is the primary reason to get it, IMO. Review collected by and hosted on G2.com.

Integrations are pretty severely lacking. Most likely since they are a smaller player and integrations with other Shopify apps aren't a priority. A little disappointed with the design templates. Finally, I was a little disappointed with the amount of text support and how tedious it was to make sure I was compliant and was able to send SMS messages to my customers that had clearly opted in to receive text messages. It took about an afternoon to get everything figured out and I completed all the steps, but it wasn't what I was looking for. Not something their customer success could help with, just a product issue.

I wouldn't say that it is necessarily the easiest option for an ESP since I didn't try any others. I think a more robust SMS/MMS functionality is a must since right now they don't have something that is super easy to use. Review collected by and hosted on G2.com.

Creation of emails and newsletter is very easy and exciting task. Follow up campaigns are easy and effective. The app works so smoothly. The product picker allows me to pick my project from the store and inserting it in the newsletter. There is no entering and reentering of the description about the same product because it automatically refills it as it saves the data. All the automation has made the handling of my business quite easy and effective. Review collected by and hosted on G2.com.

When I use it from mobile not all the features are available. The interface is needed to be easier. Some features are costly. Some of the users complain that they receive the mail late and some do not receive them. It should integrate with multiple shop and stores. Review collected by and hosted on G2.com.

Omisend is user friendly, beautifully designed, and it's easy to navigate than some other email platforms I've used. I also like the analytics and reporting. The automation templates are helpful to get you started and the newsletter pop-up forms are not just easy to use but look modern. However, the search for better reports without upgrading like crazy was helpful in making my decision to switch. Review collected by and hosted on G2.com.

I've only been using Omnisend for a short amount of time and so far I haven't found a dislike yet. I've heard about it and was hesitant to switch over and start all over with a new service, but the free trial helped me decide that it was right. Review collected by and hosted on G2.com.

The automation emails are simple to use and the instructions are clear. I am able to customize to my liking and it syncs well with Shopify. The how to guides are easy to follow and allow me to fulfill my email marketing goals.

Although I have not used, I enjoy the chance to use A/B testing to determine the right message to send going forward.

I enjoy reading the analytics to see who opened what email, location of potential customers (who is clicking on my website and how far they get before clicking out and/or purchasing). I am able to see what sales were made from which email campaign (curated emails). I am also able to see what device is being used when customers open my emails, helping me to create emails that are aesthetically appeasing to the type of device used.

Lastly, it allows you to see your growth overtime. For example, month to month I am able to view my audience growth and sales from Shopify. Review collected by and hosted on G2.com.

I have not experienced any dislikes as of yet. I do know there are cheaper options available, but you get what you pay for and this is top notch! Review collected by and hosted on G2.com.

I like that the automation features are really easy to setup. Even a complete beginner like me can set up an automated workflow in minutes. I like that I can easily set up my brand image through the logo and footer settings. Review collected by and hosted on G2.com.

Sometimes I find the site a little difficult to navigate through in order to get the information I'm looking for. I would like an analytics screens that's a little friendlier to look at. Also would like if I got an email at the end of the day letting me know how many people subscribed to the newsletter everyday. That would be helpful. Review collected by and hosted on G2.com.

My favorite feature is Chat because getting instant help via Chat helps you learn your way through the system and keeps you hands on and sharp on your learning curve. Chat is a very important feature because instant help reinforces learning. If I get stuck, I can pose my question to Chat and get an answer within a few minutes. Often it is just that extra push that makes everything click together. Often, my helpers on Chat have given me tips on how to make my signup forms and landing pages more stylish. I really appreciate these tips as this also helps me learn better how to use the system. Review collected by and hosted on G2.com.

Sometimes it is not all that apparent how features fit together and how to navigate them together into something usable. Therefore Chat is a very important feature because instant help reinforces learning. If I get stuck, I can pose my question to Chat and get an answer within a few minutes. Often it is just that extra push that makes everything click together. Review collected by and hosted on G2.com.

A lot of other programs for e-mail marketing shut businesses in the Cannabis industry. Omnisend has given us the chance to have access to e-mail marketing which we are SO grateful for. The website has been user friendly once I've been able to try it out for a bit. The staff has checked in on us to see if we need help. 5 star rating for the omnisend staff! Review collected by and hosted on G2.com.

At first it was a little bit difficult to find certain buttons to click to get the e-mail campaigns to operate the way I needed it to. I'd also love to see a step by step video tutorial resources made to make this site user friendly. I did find some resources from the omnisend staff on youtube so thank you again for making that available for some help. Review collected by and hosted on G2.com.

Easy to understand, ease of use, and navigation. Phenomenal customer service by a fast, responsive and friendly team. Review collected by and hosted on G2.com.

Missing specific customizable features such as some auto-apply discount links, specific analytics like live/unrecoverable abandoned carts.. MMS prices are kind of high and email blocks and editing does seem frustratingly limited at times. I am not a fan of their forms at all. some features actually seem to deter email opt-ins such as oversized forms, forms that do not show up completely on mobile or allow you to further customize them without the use of HTML code Review collected by and hosted on G2.com.

What we like best with omnisend is the UX design and the consistency in the delivery to all our emial subscribers. Finding a company that has been consistent in delivery to all our subscribers is very important to us and something that we have struggled with. Omnisend has yet to let us down and for that we are super thankful. I really like the ease of inserting pictures and i love that they store a bank of pictures that we can reuse anytime we want That has been very helpful to bring up old graphics and information that we have told our customers. Review collected by and hosted on G2.com.

What we dislike with omnisend is the lack of available templates to use when crafting an email. We would like more options to choose from. I think stats could be a little better because the stats that omnisend sends us is not consistent to what our shopify store tells us. Review collected by and hosted on G2.com.

Excellent upgrade from Mailchimp. Excellent Automations options. Easy to Use, and highly trackable insights including sales information, current live view of website.

Being an e-commerce store, Omnisend is perfectly geared towards our website and our needs. Review collected by and hosted on G2.com.

Would be good to enable html code for emails especially for Shopify. Unable to disable shopify notifications and it would be rather frustrating as a customer to receive several emails - i.e. 1 automated via Shopify (unable to disable) and a second one from Omnisend.

Further customisation options - more templates. Review collected by and hosted on G2.com.

I like that it intergrates with Shopify. I like that you can try it out for free. I appreciate that it follows privacy rules and helps keep my subscribers safe. Review collected by and hosted on G2.com.

I wish that I had more options to personalize and create designs that are flattering. Not super easy to figure out automations. I feel that the monthly prices is a