--- title: Omnilinx Reviews meta\_title: 'Omnilinx Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Omnilinx works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1 scale: '5' date\_modified: '2025-12-16' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Omnilinx Reviews & Product Details Omnilinx is a web-based omnichannel platform designed for customer support and communication. The platform offers a unified interface where businesses can manage customer interactions across a variety of communication channels, including phone, web chat, email, ticketing, internal chat, Facebook Messenger, Viber business channels, WhatsApp and SMS. Key features of Omnilinx include: • Integrated phone system, enabling smooth voice communication directly within the platform (or other devices), eliminating the need for third-party integrations. • Unified communication screen where all chats and phone calls with a client are consolidated and displayed in one place, ensuring easy access and overview of customer interactions. • Client profile offers a comprehensive history of customer interactions, helping support agents better understand the customer's journey. • Conference chats, allowing for the addition of multiple agents to a single client chat, fostering collaborative customer support. • Internal chat, facilitating personal and group conversations among colleagues for seamless team collaboration. • Smart routing that automatically assigns customer chats to the most suitable agent based on factors such as channel preference, agent availability, and expertise. • Multiple websites support within the same business account. • Аdvanced dashboard that provides key customer service metrics, delivering valuable insights into support performance and customer interactions. • Flexible pricing plans tailored to individual users within the same business account, allowing businesses to optimize their use of the platform based on specific roles and responsibilities. * * * Seller [Price International](https://www.g2.com/sellers/price-international) Discussions [Omnilinx Community](https://www.g2.com/products/omnilinx/discuss) Overview by Vera Ivanova Show More ## Top-Rated Alternatives [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/omnilinx/competitors/alternatives) NS Nikhil S. Senior Software Developer Mid-Market (51-1000 emp.) 6/7/2024 "Omnilinx - An All in one powerful collaboration software" 4.5/5 What do you like best about Omnilinx? 1. offers messaging, video conferencing, file sharing, project management tools, etc. 2. user friendly interface reduces traning costs and encourage ease of implementation and integration. 3. Provides end to end encryption 4. Provides secure data protection to enhace data security. 5. Provides good customer support. Review collected by and hosted on G2.com. What do you dislike about Omnilinx? 1. Occurrance of lags at peak hours. 2. Pricing on higher side. 3. Offline working capability is missing and can be a con for people without stable internet connection. Review collected by and hosted on G2.com. What problems is Omnilinx solving and how is that benefiting you? Omnilinx has proven to be a central hub of integration for all communication channels involved in business communications. It offers scalabiity, security and various channels which offers great boost to digital business communications.It helped to streamline the process and operations and reduce costs which were incurred earlier. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of Omnilinx for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Zoho Desk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk Logo") Zoho Desk 4.4 (7,834) Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. 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Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries ](https://www.g2.com/products/saas-labs-justcall/reviews "JustCall")[ 7 ![Podium Logo](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium Logo") Podium 4.5 (2,109) Podium empowers local businesses to do more business in less time with the simplicity of text messaging. 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