Omnigo allows our agency to review and interpret the data contained with in our officers reports and break it down into reports for our government. This data is also able to be customized in the report system to allow us to modify the data titles to crimes and event types based on our individual communities norms as opposed to being a set of crimes and events that are generic to fit a large number of agencies. Which would best fit a large metropolitan force as opposed to a small agency like our own. Review collected by and hosted on G2.com.

The major draw back to this system is that the ability to conduct field interviews and data search from mobile devices is very limited, this requires that we use separate phone applications to do license and vehicle registration, or to pull up an individuals information. We have requested this support, or information on if Omnigo will implement this at a later date. Review collected by and hosted on G2.com.

The simplicity of the system is one of the features we like. Officers who have minimal technical skills are able to use the program to complete basic reports and shift activity logs. The CAD system for dispatch is a great product. It really gives us a clear picture of the amount and types of requests for service our department receives over the course of a year. The more we have used it, the better the data we have drawn from the system. Review collected by and hosted on G2.com.

There are still a few portions of the program that are labor intense. The parking and ticketing feature is not as robust as we would like, so we have opted not to use it, and we really do need a new parking and ticketing system. Review collected by and hosted on G2.com.

The level of customization in the system is extremely useful in accommodating all our different needs. Also, the support team is very responsive, professional and helpful in resolving issues. The aesthetic design of the website is extremely pleasant and current. Review collected by and hosted on G2.com.

Validation for parking permit fields isn't available so we have to correct misspellings each semester after permits are applied for. A tighter integration with Banner would be fantastic and greatly improve our experience with the product. Review collected by and hosted on G2.com.

Ease of use and proficient. The product provides necessary data to provide to leadership. The support teams were able to assist in a timely manner and troubleshoot issues we have. The support team works well with our in house IT teams to resolve updates or patches.

CAD reports are directly linked to Officer reports. You're able to pull raw data from both systems. Review collected by and hosted on G2.com.

seat licenses. But that have been resolved as we moved to unlimited licensing. Seat based license caused a lot users not being able to log in if some forgot to log out for the day as it took up a license. Review collected by and hosted on G2.com.

The ease of this software coupled with the abilities, present a very user friendly system that allows users to generate, access and easily publish reports and much more. Review collected by and hosted on G2.com.

The only thing I dislike about the software is the different types of entries. For example if one person enters a postal code X1X-1X1 and the next person enters is X1X 1X1 and tries to search, the original will not pop. Thus is makes it difficult to search licence plates. This issue is easily fixed in house by having uniform entries, but could also be fixed by having the system only accept certain formats. Review collected by and hosted on G2.com.

Omnigo is well structured, modern, and easy to use. It is easy to search for information. It's also easy to classify incidents according to location and type of incident. Review collected by and hosted on G2.com.

The system is way too slow. It takes far too long to load information. There is no way to approve a report without opening it first. There needs to be more flexibility. Dispatch and report systems are too slow. Dispatch will often freeze and shut down for at least a day. I would like to see a flexible search box. It should be easier to search for info. Review collected by and hosted on G2.com.

Great Customer Service when you call and programs that are easy to use. Review collected by and hosted on G2.com.

Wish we would be notified of updates and contacted to get our program updated in a timely manner. Review collected by and hosted on G2.com.

Absolutely, hands down, the support I receive when I have a concern. I have never been disappointed by the support staff. They are very knowledgeable and polite. Review collected by and hosted on G2.com.

Only the portions of the program that I don't use. One day I will remove them and they won't bother me anymore. Review collected by and hosted on G2.com.

The multiple modules have made it easier for my department to conduct our day to day operations. Review collected by and hosted on G2.com.

I wish there was more options for departments that are not sworn, like ours, which is a Public Safety department. A more robust Lost and Found module that compiles a list of what is in our inventory and removed when it is picked up. Review collected by and hosted on G2.com.

Suggestions are taken by IT and changes are made based on suggestions or issues. Review collected by and hosted on G2.com.

Since the merge with Omnigo customer service is a bit harder to get a hold of but still very responsive to any problems. Some minor limitations from the police or law enforcement perspective that would be nice to have ability to make changes on the backend for a better user options. Review collected by and hosted on G2.com.