--- title: omniCustomers Reviews meta_title: 'omniCustomers Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how omniCustomers works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1 scale: '5' date_modified: '2025-08-27' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # omniCustomers Reviews **Vendor:** Omnibasis Inc. **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.5/5.0 **Total Reviews:** 1 ## About omniCustomers Engage your customer at every step of their journey. Omnibasis Customer Management 360° is everything you need to organize, track, and manage your leads and customers with no monthly fees. omniCustomers is Omnibasis's enterprise software as a service that enables businesses and professionals, large and small, to manage a full featured customer journey. Don't pay for what you won't use. Omnibasis’s integrated customer management platform gives your business a complete view of your customer! With omniCustomers solutions businesses are enabled with the technology and tools to manage a cloud-based sales pipeline and speed up your sales team, staying organized effortlessly, log every customer activity automatically, and chat with prospects and customers in real time, without the costs and challenges associated with building and maintaining your own infrastructure. Unleash the power and capabilities of a Customer Relationship Management and Sales Automation platform with Omnibasis With omniCustomers CRM (Customer Relationship Management) cloud software we help businesses manage their customer interactions and relationships more efficiently with key features of CRM cloud software: Contact Management omniCustomers CRM system enables businesses to manage their contacts and customer information in a centralized location. This can include basic contact details, communication history, and other relevant data. All can be configured with unlimited custom fields. Sales Management omniCustomers CRM software helps sales teams manage their sales pipeline, track leads, and monitor the progress of deals. It provides insights into sales performance and help identify areas for improvement. Marketing Automation omniCustomers CRM system offers marketing automation features that enable businesses to automate marketing tasks, such as sending emails, social media posts, and other communications. Customer Service omniCustomers CRM helps businesses manage their customer service operations by tracking customer interactions, providing a help desk, and enabling customers to submit support requests. Analytics and Reporting omniCustomers CRM software provides businesses with valuable insights into their customer data, such as customer behavior, preferences, and buying patterns. It helps your businesses to make more informed decisions and improve their overall performance. Mobile Access omniCustomers CRM offer mobile access, which enables business users to access customer data and manage their customer interactions from their mobile devices. omniCustomers CRM cloud software from Omnibasis helps your business streamline customer interactions and improve their overall customer relationships. Start with omniCustomers FREE today. ## omniCustomers Reviews ### 1. Streamlining Customer Relationships with Omni Customers ! **Rating:** 4.5/5.0 stars **Reviewed by:** Manoj K. | Manager- Product Solutions & Category Management, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about omniCustomers?** OmniCustomers is a great tool for customer data management, communication and reporting. It is apprecaited for its user-friendly interface that makes it easier to manage customer relationships. It helps users to streamline processes resulting in improved efficiency and better customer service. The IT appreciated its ease of implementation and integration. **What do you dislike about omniCustomers?** OmniCustomers seems a bit overwhelming at first due to its wide range of features ans customization options. But I personally don't have much problems with Omnicustomers except some minor glitches but those are easily resolved with the customer support. **What problems is omniCustomers solving and how is that benefiting you?** Omnicustomers is solving multiple problems realtrd to CRM such as organizing and centralizing customer data, recording and tracking customer interactions. I'm able to communicate with my customers in a better way such as email campaigns and automated messages. Customer retention is improved. - [View omniCustomers pricing details and edition comparison](https://www.g2.com/products/omnicustomers/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+16%3A42%3A45+-0500&secure%5Bsession_id%5D=36cc9304-4ae9-48a5-848f-8a638a318994&secure%5Btoken%5D=c75edcc90b3409bc22bc7c23b828d9a8c2cc7eadbca3527ca835e56cd1e25b7e&format=llm_user) ## omniCustomers Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Reporting & Analytics** - Reporting - Dashboards - Forecasting ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top omniCustomers Alternatives - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,481 reviews) - [LocaliQ](https://www.g2.com/products/localiq/reviews) - 4.5/5.0 (1,064 reviews) - [SendPulse](https://www.g2.com/products/sendpulse/reviews) - 4.6/5.0 (686 reviews)