Verified User in Insurance
UI
Verified User in Insurance
Mid-Market (51-1000 emp.)
"Supportive tool for marketing purpose"
4/5
What do you like best about Omnichat?

The account manager is helpful. The tool is designed for WhatsApp messages. Review collected by and hosted on G2.com.

What do you dislike about Omnichat?

The programme design should be improved like the speed of message rate and coupon functions should be improved. Review collected by and hosted on G2.com.

Verified User in Luxury Goods & Jewelry
UL
Verified User in Luxury Goods & Jewelry
Small-Business (50 or fewer emp.)
"Branch manager"
4.5/5
What do you like best about Omnichat?

It is user friendly, easy to use and understand, overall it's a smooth and convenient platform to use. Review collected by and hosted on G2.com.

What do you dislike about Omnichat?

Sometimes there's some bugs or defects happened, but they will fix it right away. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
"A great platform to leverage your online business, converting conversations to actual sales"
4/5
What do you like best about Omnichat?

it offers an one-stop intergrated solution for optimising sales and aftersale service, BTL promortional activities and CRM. Review collected by and hosted on G2.com.

What do you dislike about Omnichat?

Just a few minor issues, but the Omnichat team has given us an enooromus help to solve/ work around the issues. Review collected by and hosted on G2.com.

RN
Renee N.
Mid-Market (51-1000 emp.)
"This app is easy to use and Customer Success Kris is very supportive!"
4.5/5
What do you like best about Omnichat?

This app is easy to use and Customer Success Kris is very supportive! Highly recommend! Review collected by and hosted on G2.com.

What do you dislike about Omnichat?

Pricey when comparing to other promotion channels Review collected by and hosted on G2.com.

Verified User in Music
AM
Verified User in Music
Mid-Market (51-1000 emp.)
"Quite a good way for handling customer inquiry from social media channels"
4/5
What do you like best about Omnichat?

Headquater can easily monitor replies from staffs. Games is very good for promotions. Review collected by and hosted on G2.com.

What do you dislike about Omnichat?

24hrs reply limitation is not good for customer services in Office hours Review collected by and hosted on G2.com.

Verified User in Consumer Services
AC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Easy to manage"
4/5
What do you like best about Omnichat?

one platform to handle enquiry from different social channels Review collected by and hosted on G2.com.

What do you dislike about Omnichat?

need to re-activiate the chat if the conversation is over 24 hours Review collected by and hosted on G2.com.