AR

Verified User in Retail

Mid-Market (51-1000 emp.)

6/19/2024

"Great solution for interactive communication with customer"

5/5

What do you like best about Omnichat?

Provides 2-ways communication between the brand and customers and can keep track on the customer journey. Review collected by and hosted on G2.com.

What do you dislike about Omnichat?

Hope can have more advanced dashboard for data. Review collected by and hosted on G2.com.

AL

Aita L.

Mid-Market (51-1000 emp.)

11/17/2023

"Good tool for online-merge-offline development in Taiwan market."

4/5

What do you like best about Omnichat?

Convenient for designing quality content for LineOA push notification; well-integrating physical store and customer service to communicate with customers from all channels. Review collected by and hosted on G2.com.

What do you dislike about Omnichat?

Unsufficient data reports; marketing tools are waited to be more integrated with other third platform. Review collected by and hosted on G2.com.

ER

Verified User in Retail

Small-Business (50 or fewer emp.)

11/17/2023

"Best APP in town and my AM Kris - not only friendly but also highly skilled + SUPPORTIVE!!!"

5/5

What do you like best about Omnichat?

Powerful and reliable tools, Seamless connects between multi-channel, User-friendly chatbot builder

Kris - A super supportive and responsive account manager who helps us solve all questions or issues promptly. Review collected by and hosted on G2.com.

What do you dislike about Omnichat?

Pricing is a bit high, and there are some limitations on the integration with WhatsApp, but Kris provided a workaround. Review collected by and hosted on G2.com.

AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

11/16/2023

"A good tool to boost conversions"

4/5

What do you like best about Omnichat?

It is easy to create message templates using Omnichat's platform, I have been able to create message templates easily and save valuable time and effort. Review collected by and hosted on G2.com.

What do you dislike about Omnichat?

Quite like the experience so far. It is user-friendly in a way when I know how to use it, but beginners would need a demo for sure as the interface itself is not self-explained Review collected by and hosted on G2.com.

YO

Yong Sin O.

Mid-Market (51-1000 emp.)

11/17/2023

"Convenient for CS teammate and Marketing"

3.5/5

What do you like best about Omnichat?

Remarketing message and product referral are the best in Omnichat Review collected by and hosted on G2.com.

What do you dislike about Omnichat?

The game module is not user friendly. We need to take a lot of time to finish the setting and testing. Review collected by and hosted on G2.com.

張

張 .

Small-Business (50 or fewer emp.)

11/16/2023

"Helps brand performance growth and can integrate all communication channels."

5/5

What do you like best about Omnichat?

Omnichat's LINE Official Account solution has completely transformed our customer interactions, improving response rates and making communication more efficient. It has significantly enhanced the overall customer experience and satisfaction. Highly recommended for seamless and effective customer interaction. Review collected by and hosted on G2.com.

What do you dislike about Omnichat?

If you are not familiar with your social media, the initial setup might be a bit tricky, but Omnichat's customer advisors are very patient and will walk us through the process step by step. Review collected by and hosted on G2.com.

What problems is Omnichat solving and how is that benefiting you?

The setup of automated chatbots has reduced our customer service response time and workload. Customers can choose options and quickly get answers on their own. For more complex issues, they can choose to communicate with a real customer service representative. This is more convenient and flexible than phone calls, and it supports 24-hour service. Review collected by and hosted on G2.com.

家

家豪 .

Small-Business (50 or fewer emp.)

11/16/2023

"Helps brand performance growth, and can integrate all communication channels, effectively manage all cross-channel messages, and provide powerful omnichannel customer service, marketing, and sales tools."

5/5

What do you like best about Omnichat?

Through Omnichat, we can easily establish, launch, and manage interactive marketing campaigns on social communication channels. Omnichat's marketing features, including game modules and coupon modules, have significantly enhanced our brand awareness and cultivated customer loyalty, leading to a notable increase in conversion rates. Omnichat's chatbot effectively helps us reduce customer wait times and improve the efficiency of our customer service team. With the auto-response feature, we can quickly handle customer inquiries, allowing our customer service team to focus on more complex issues. Multi-channel integration has also greatly improved our overall customer service effectiveness. Review collected by and hosted on G2.com.

What do you dislike about Omnichat?

LINE push messages cannot be previewed. We hope to see more custom options integrated with the CRM database. So far, the experience has been satisfactory. However, it would be even better if more communication channels could be integrated. Review collected by and hosted on G2.com.

What problems is Omnichat solving and how is that benefiting you?

Customer tags and automated chatbots allow us to collect customer data and track customer behavior. Understanding our customers better helps us conduct precise marketing to target high-value audiences and increase return on investment.

Previously, we needed to constantly check the inboxes of various social platforms, but now we can easily respond to customer messages from different platforms by simply opening Omnichat. Our customer service workload has decreased, and we no longer worry about missing any inquiries. Review collected by and hosted on G2.com.

AL

Andy L.

Small-Business (50 or fewer emp.)

11/15/2023

"Powerful omnichannel customer service, marketing, and sales tools"

5/5

What do you like best about Omnichat?

The scheduling feature of Omnichat allows us to easily arrange and send customized push messages to specific audiences based on different tags. This feature makes it easier for us to communicate precisely with target audiences. Highly recommended for effective audience segmentation and message delivery. Review collected by and hosted on G2.com.

What do you dislike about Omnichat?

Basically satisfied with the provided features and services, but we hope there can be more LINE chatbot templates. Review collected by and hosted on G2.com.

What problems is Omnichat solving and how is that benefiting you?

The setup of automated chatbots has reduced our customer service response time and workload. Customers can choose options and quickly get answers on their own. For more complex issues, they can choose to communicate with a real customer service representative. This is more convenient and flexible than phone calls, and supports 24-hour service. Review collected by and hosted on G2.com.

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

11/15/2023

"Marketing"

3.5/5

What do you like best about Omnichat?

● Efficiently Manage Communication Channels Across Multiple Sites with Omnichat

● Blast out WhatsApp Messages in One Go Review collected by and hosted on G2.com.

What do you dislike about Omnichat?

Still have some bugs when using connect omnichat to facebook ad manager. Review collected by and hosted on G2.com.

What problems is Omnichat solving and how is that benefiting you?

Thanks to Omnichat's OMO solution, our customers can effortlessly connect with their assigned sales agents through WhatsApp. This has empowered

our frontline salespeople to provide personalized customer service anytime, anywhere. The revenue contributed by each salesperson can be reflected in

Omnichat’s report. Highly recommended for seamless and efficient customer engagement and sales conversion. Review collected by and hosted on G2.com.

UF

Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

11/15/2023

"I would highly recommend it to both friends and colleagues."

5/5

What do you like best about Omnichat?

I truly appreciate the exceptional after-sales service provided by Vian. Review collected by and hosted on G2.com.

What do you dislike about Omnichat?

For users who are new to Omnichat or have limited experience with similar platforms, there may be a slight learning curve. Review collected by and hosted on G2.com.