# Best Hotel Reservations Software

## How Many Hotel Reservations Software Products Does G2 Track?

**Total Products under this Category:** 259

### Category Stats (Aug 2026)

- **Average Rating:** 4.13/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** RateHawk (+1.78%) - Among all products in this category, RateHawk recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Hotel Reservations Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 2,600+ Authentic Reviews
- 259+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Hotel Reservations Software
 ![G2 Grid® for Hotel Reservations Software plotting products by satisfaction and market presence](https://www.g2.com/categories/hotel-reservations/grids.png?focus%5B%5D=737&focus%5B%5D=20712&focus%5B%5D=12025&focus%5B%5D=46319&focus%5B%5D=42211&focus%5B%5D=46524&focus%5B%5D=11437&focus%5B%5D=12120)

Highlighted products: Cvent Event Marketing & Management, Mews, Amadeus Central Reservations System, Engine, Cloudbeds, Helium, iHotelier, and Bookinglayer.

Underlying data: [Grid® JSON](https://www.g2.com/categories/hotel-reservations/grids.json?focus%5B%5D=cvent-event-marketing-management&focus%5B%5D=mews&focus%5B%5D=amadeus-central-reservations-system&focus%5B%5D=engine-engine&focus%5B%5D=cloudbeds&focus%5B%5D=helium&focus%5B%5D=ihotelier&focus%5B%5D=bookinglayer)

**Sponsored**

### Mews

Mews is a connected hospitality operating system that brings revenue, operations and the guest journey together in one cloud-native platform. At its core is an award-winning PMS – named Best PMS (2024, 2025, 2026) – that powers day-to-day hotel operations: from reservations and rate management to check-in/out, payments, housekeeping and reporting, all in a single, real-time workspace instead of disconnected tools. Because the PMS lives inside the broader Mews OS, hotels can easily add guest-facing journeys like online check-in and upsells, as well as embedded payments, POS, RMS and housekeeping via Flexkeeping. With an open API and 1,000+ integrations, Mews keeps the PMS as the connected command center for every stay while giving properties the flexibility to build the tech stack they need.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=891&secure%5Bchosen_at%5D=2026-08-05T01%3A50%3A26Z&secure%5Bdisplayable_resource_id%5D=891&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=891&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=20712&secure%5Bresource_id%5D=891&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhotel-reservations%3Fopen_modal_url%3D%252Fproducts%252Fomnibees%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fhotel-reservations%2526source%253Dcategory&secure%5Btoken%5D=1d78b5d4b6bc40404dd1fdd8e57712b259c387814be4c065a7a1ec168a7da2e3&secure%5Burl%5D=https%3A%2F%2Fwww.mews.com%2Fen%2Fcampaigns%2Fgeneric-pms-hotel%3Futm_campaign%3Daff-g2-sponsored%26utm_source%3Dg2%26utm_medium%3Daffiliate%26utm_term%3Dpms&secure%5Burl_type%5D=custom_url)

### [Cvent Event Marketing & Management](https://www.g2.com/es/products/cvent-event-marketing-management/reviews)

Cvent ofrece una plataforma de eventos todo en uno para cualquier evento y cada evento. Nuestra plataforma simplifica la gestión de cada etapa del ciclo de vida del evento mientras te proporciona los datos y conocimientos que necesitas para maximizar tu valor. Ya sea presencial, virtual o híbrido, tendrás una única plataforma con todo lo que necesitas para encontrar proveedores, involucrar a los asistentes, maximizar el valor de los patrocinadores y capturar datos importantes del evento. Como líder global en tecnología de marketing y gestión de eventos, Cvent está en una posición única para apoyar tus eventos de todo tipo, tamaño y complejidad.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2,234

#### How Do G2 Users Rate Cvent Event Marketing & Management?

- **Calidad del soporte:** 8.7/10 (Category avg: 7.6/10)
- **Facilidad de uso:** 7.8/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Cvent Event Marketing & Management?

- **Vendedor:** [Cvent](https://www.g2.com/es/sellers/cvent)
- **Sitio web de la empresa:** www.cvent.com
- **Año de fundación:** 1999
- **Ubicación de la sede:** Tysons Corner, VA
- **Twitter:** @cvent  
42,011 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7a18a9edbdd93a70a1a31c815337b43f80b9e4cfe0d9aafa1615bfdaa996bd17&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18125%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,778 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Coordinador de eventos, Gerente de Eventos
- **Top Industries:** Gestión de organizaciones sin fines de lucro, Servicios para Eventos
- **Company Size:** 37% Medium, 35% Small

#### What Do G2 Reviewers Say About Cvent Event Marketing & Management?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios aprecian la **facilidad de uso** con Cvent, encontrándolo fluido y sencillo para el registro de eventos.
- Los usuarios destacan las **características incomparables** de Cvent para gestionar eventos corporativos complejos de manera fluida y eficiente.
- Los usuarios aprecian las **características integrales de gestión de asistentes** de Cvent, que agilizan los procesos de eventos para diversas industrias.
- Los usuarios elogian el **maravilloso soporte al cliente** de Cvent, destacando su utilidad para navegar por las complejidades del registro.
- Los usuarios encuentran que la **configuración fácil** de Cvent para la gestión de asistentes simplifica la organización de grandes conferencias y eventos de manera eficiente.

##### Cons

- Los usuarios a menudo sienten que Cvent es **demasiado caro** , con costos poco claros y un valor limitado en comparación con los competidores.
- Los usuarios encuentran que la plataforma de Cvent **no es intuitiva** , requiriendo capacitación y práctica para navegar eficazmente y organizar eventos.
- Los usuarios experimentan **problemas de registro** debido a una curva de aprendizaje pronunciada y desafíos con la integración en el ecosistema de Cvent.
- Los usuarios experimentan una **curva de aprendizaje** notable con Cvent, requiriendo capacitación para navegar eficazmente por su densa interfaz.
- Los usuarios experimentan **opciones de personalización limitadas** , lo que hace que sea un desafío adaptar la plataforma a necesidades específicas de manera efectiva.

#### What Are Recent G2 Reviews of Cvent Event Marketing & Management?

**["Gestión Eficiente de Eventos"](https://www.g2.com/es/survey_responses/cvent-event-marketing-management-review-1233689)**

**Rating:** 4.0/5.0 stars

_— David B._

[Read full review](https://www.g2.com/es/survey_responses/cvent-event-marketing-management-review-1233689)

**["Revolucionó el compromiso en el sitio y extendió la experiencia del asistente"](https://www.g2.com/es/survey_responses/cvent-event-marketing-management-review-13113203)**

**Rating:** 5.0/5.0 stars

_— Chris T._

[Read full review](https://www.g2.com/es/survey_responses/cvent-event-marketing-management-review-13113203)

#### What Are G2 Users Discussing About Cvent Event Marketing & Management?

- [¿Cuáles son las funcionalidades clave de Cvent que un nuevo planificador de eventos debería dominar para una gestión exitosa de eventos?](https://www.g2.com/es/discussions/what-are-the-key-functionalities-of-cvent-that-a-new-event-planner-should-master-for-successful-event-management)
- [¿Para qué se utiliza Cvent?](https://www.g2.com/es/discussions/cvent-what-is-cvent-used-for)
- [¿Para qué se utiliza el registro de Cvent?](https://www.g2.com/es/discussions/what-is-cvent-registration-used-for) - 1 comment
- [¿Para qué se utiliza OnArrival?](https://www.g2.com/es/discussions/what-is-onarrival-used-for)
- [¿Para qué se utilizan las soluciones Cvent OnSite?](https://www.g2.com/es/discussions/what-is-cvent-onsite-solutions-used-for)

### [Mews](https://www.g2.com/es/products/mews/reviews)

Mews es un sistema operativo de hospitalidad conectado que reúne ingresos, operaciones y el viaje del huésped en una sola plataforma nativa de la nube. En su núcleo se encuentra un PMS galardonado, nombrado Mejor PMS (2024, 2025, 2026), que impulsa las operaciones diarias del hotel: desde reservas y gestión de tarifas hasta check-in/out, pagos, limpieza y reportes, todo en un espacio de trabajo único y en tiempo real en lugar de herramientas desconectadas. Debido a que el PMS vive dentro del Mews OS más amplio, los hoteles pueden agregar fácilmente viajes orientados al huésped como el check-in en línea y ventas adicionales, así como pagos integrados, POS, RMS y limpieza a través de Flexkeeping. Con una API abierta y más de 1,000 integraciones, Mews mantiene el PMS como el centro de comando conectado para cada estancia mientras brinda a las propiedades la flexibilidad de construir la pila tecnológica que necesitan.

**Average Rating:** 4.8/5.0

**Total Reviews:** 32

#### How Do G2 Users Rate Mews?

- **Calidad del soporte:** 8.6/10 (Category avg: 7.6/10)
- **Facilidad de uso:** 9.4/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Mews?

- **Vendedor:** [Mews](https://www.g2.com/es/sellers/mews-7af24e79-5e92-4bb0-bae7-3b05b33d9ba1)
- **Año de fundación:** 2012
- **Ubicación de la sede:** Amsterdam, NL
- **Twitter:** @MewsSystems  
2,117 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b884d911ed5093c43403295455085ea9f79776b1a706c2e42025649f2324ec50&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2574959&secure%5Burl_type%5D=linkedin_company_website)  
1,506 empleados en LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hostelería
- **Company Size:** 50% Medium, 47% Small

#### What Are Recent G2 Reviews of Mews?

**["Mews ofrece integraciones sin problemas, fácil incorporación y excelente soporte"](https://www.g2.com/es/survey_responses/mews-review-12523084)**

**Rating:** 5.0/5.0 stars

_— Robin G._

[Read full review](https://www.g2.com/es/survey_responses/mews-review-12523084)

**["Fácil de usar con una gran API"](https://www.g2.com/es/survey_responses/mews-review-12601214)**

**Rating:** 5.0/5.0 stars

_— Mario Z._

[Read full review](https://www.g2.com/es/survey_responses/mews-review-12601214)

#### What Are G2 Users Discussing About Mews?

- [¿Para qué se utiliza Mews Operations?](https://www.g2.com/es/discussions/what-is-mews-operations-used-for)

### [Amadeus Central Reservations System](https://www.g2.com/products/amadeus-central-reservations-system/reviews)

The Amadeus Central Reservations System (CRS) is a comprehensive, cloud-based platform designed to centralize and streamline hotel reservation and distribution processes. It enables hotels to manage availability, rates, and inventory across multiple properties and distribution channels from a single, intuitive interface. By integrating with various booking platforms, including online travel agencies (OTAs), global distribution systems (GDS), and direct hotel websites, Amadeus CRS enhances operational efficiency and maximizes revenue potential. Key Features and Functionality: - Centralized Management: Offers a unified dashboard for real-time control over room availability, rates, and inventory across all properties. - Expansive Distribution Reach: Integrates seamlessly with a wide range of distribution channels, including OTAs, GDS, and metasearch platforms, ensuring broad market visibility. - Advanced Revenue Management: Provides tools for dynamic pricing strategies, allowing hotels to adjust rates based on demand, seasonality, and market conditions. - Guest Profile Management: Captures and manages detailed guest information, enabling personalized services and targeted marketing campaigns. - Comprehensive Reporting and Analytics: Delivers in-depth performance insights through interactive dashboards, facilitating data-driven decision-making. Primary Value and Solutions Provided: Amadeus CRS addresses the complexities of hotel reservation management by offering a centralized solution that enhances operational efficiency, reduces the risk of overbooking, and ensures consistent rate distribution across all channels. Its expansive distribution capabilities increase market reach, while advanced revenue management tools empower hotels to optimize pricing strategies. By integrating guest profile management, the system also enables personalized guest experiences, fostering loyalty and driving repeat business. Overall, Amadeus CRS provides a scalable and flexible platform that supports hotels in maximizing revenue and delivering exceptional guest services.

**Average Rating:** 3.9/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate Amadeus Central Reservations System?

- **Quality of Support:** 7.5/10 (Category avg: 7.6/10)
- **Ease of Use:** 7.9/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Amadeus Central Reservations System?

- **Seller:** [Amadeus](https://www.g2.com/sellers/amadeus-2a9fd60b-634b-48e4-9e3d-21b5927daf45)
- **Year Founded:** 1987
- **HQ Location:** Madrid, Spain
- **Twitter:** @amadeusitgroup  
31,429 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c481e30500bde0c3cc31d2e73c7bd4b344118ad58c3cb8d923a2f1504888f095&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famadeus&secure%5Burl_type%5D=linkedin_company_website)  
23,623 employees on LinkedIn®
- **Ownership:** AMS.MC

#### Who Uses This Product?

- **Top Industries:** Airlines/Aviation, Hospitality
- **Company Size:** 41% Medium, 35% Small

#### What Are Recent G2 Reviews of Amadeus Central Reservations System?

**["Simple and Effective Global Flight and Hotel Reservations"](https://www.g2.com/survey_responses/amadeus-central-reservations-system-review-12396670)**

**Rating:** 5.0/5.0 stars

_— AHAMMAD M._

[Read full review](https://www.g2.com/survey_responses/amadeus-central-reservations-system-review-12396670)

**["Highly recommended ticketing software for aviation"](https://www.g2.com/survey_responses/amadeus-central-reservations-system-review-7522879)**

**Rating:** 4.0/5.0 stars

_— sarfarazuddin ._

[Read full review](https://www.g2.com/survey_responses/amadeus-central-reservations-system-review-7522879)

#### What Are G2 Users Discussing About Amadeus Central Reservations System?

- [What is the function of Amadeus system?](https://www.g2.com/discussions/what-is-the-function-of-amadeus-system)
- [What are the functions performed on a central reservation system?](https://www.g2.com/discussions/what-are-the-functions-performed-on-a-central-reservation-system)
- [What is Amadeus central reservation system?](https://www.g2.com/discussions/what-is-amadeus-central-reservation-system)
- [What are the features of central reservation system?](https://www.g2.com/discussions/what-are-the-features-of-central-reservation-system)

### [Engine](https://www.g2.com/es/products/engine-engine/reviews)

Engine es una solución de gestión de viajes diseñada para ayudar a las empresas a optimizar sus procesos de planificación y ejecución de viajes. Esta innovadora plataforma simplifica la logística de viajes, facilitando a organizaciones de todos los tamaños la gestión de sus necesidades de viaje mientras mejora la experiencia general para los empleados. Al aprovechar la tecnología avanzada y una red de socios de alojamiento, Engine busca transformar la forma en que las empresas abordan los viajes. El público objetivo de Engine incluye a los gestores de viajes corporativos, propietarios de pequeñas empresas y organizaciones que buscan optimizar sus operaciones de viaje. Con un enfoque en la eficiencia y la rentabilidad, Engine atiende a empresas que requieren una solución confiable y fácil de usar para gestionar sus arreglos de viaje. La plataforma es particularmente beneficiosa para las empresas que envían frecuentemente a sus empleados de viaje, ya que proporciona herramientas para gestionar reservas, rastrear gastos y asegurar el cumplimiento de las políticas de viaje. Las características clave de Engine incluyen una interfaz de reserva intuitiva, actualizaciones de viaje en tiempo real y capacidades de informes integrales. La interfaz de reserva permite a los usuarios buscar y reservar fácilmente alojamientos, transporte y otros servicios relacionados con el viaje. Las actualizaciones en tiempo real mantienen a los viajeros informados sobre cualquier cambio en sus itinerarios, asegurando que se mantengan en el camino durante sus viajes. Además, las herramientas de informes proporcionan valiosos conocimientos sobre el gasto y los patrones de viaje, permitiendo a las empresas tomar decisiones informadas sobre sus estrategias de viaje. Engine se destaca en la categoría de gestión de viajes al ofrecer un soporte inigualable y un compromiso con mejorar la experiencia de viaje. La plataforma conecta a las empresas con una amplia gama de socios de alojamiento, impulsando ahorros y eficiencia a través de precios competitivos y ofertas exclusivas. Al simplificar el proceso de gestión de viajes, Engine empodera a las organizaciones para que se concentren en lo que realmente importa: disfrutar del viaje y maximizar la productividad durante los viajes de negocios. Este enfoque integral no solo ahorra tiempo y recursos, sino que también fomenta una experiencia de viaje más positiva para los empleados, contribuyendo en última instancia a niveles más altos de satisfacción y compromiso.

**Average Rating:** 4.4/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate Engine?

- **Calidad del soporte:** 8.5/10 (Category avg: 7.6/10)
- **Facilidad de uso:** 9.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Engine?

- **Vendedor:** [Engine](https://www.g2.com/es/sellers/engine-533ea553-e8f0-471f-96ea-5eefa283be4c)
- **Año de fundación:** 2019
- **Ubicación de la sede:** Denver, Colorado
- **Twitter:** @Hotel\_Engine  
6,217 seguidores en Twitter
- **Página de LinkedIn®:** [linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa3b6e9aa2e570d791286f07b1802b8ee2fb8bb0704304835450a2ebbe9aed34&secure%5Burl%5D=http%3A%2F%2Flinkedin.com%2Fcompany%2Fengine&secure%5Burl_type%5D=linkedin_company_website)  
1,150 empleados en LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Construcción
- **Company Size:** 54% Small, 38% Medium

#### What Do G2 Reviewers Say About Engine?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios elogian a Engine por su **excelente atención al cliente** , destacando la utilidad y la capacidad de respuesta en la gestión de viajes de negocios.
- Los usuarios valoran la **conveniencia** de Engine, simplificando las reservas de hotel con una búsqueda efectiva y un soporte completo.
- A los usuarios les encanta la **interfaz súper simple** de Engine, lo que hace que la gestión de viajes de negocios sea rápida y eficiente.
- Los usuarios aprecian la **comodidad de tener todas las necesidades de reserva de moteles** centralizadas, incluyendo la cobertura para gastos imprevistos.
- Los usuarios valoran el sistema de **reserva fácil** de Engine, que agiliza las reservas de moteles y cubre los gastos imprevistos sin problemas.

##### Cons

- Los usuarios encuentran la **política de cancelación restrictiva** , lo que dificulta cambiar los planes cuando es necesario.
- Los usuarios encuentran frustrante la falta de una **opción de dólar canadiense** al reservar en Canadá, lo que lleva a tasas de cambio desfavorables.
- Los usuarios experimentan **dificultades con la disponibilidad de hoteles** debido a que el personal no capacitado maneja las reservas de terceros.
- Los usuarios a menudo experimentan **un mal servicio al cliente** cuando el personal del hotel tiene dificultades con las reservas de terceros, lo que causa problemas al registrarse.

#### What Are Recent G2 Reviews of Engine?

**["Rendimiento de primera categoría con una gran interfaz de usuario, integración de voz y beneficios de viaje flexibles."](https://www.g2.com/es/survey_responses/engine-review-12946072)**

**Rating:** 4.0/5.0 stars

_— Usuario verificado en Servicios Financieros_

[Read full review](https://www.g2.com/es/survey_responses/engine-review-12946072)

**["Perdí muchos fines de semana reservando directamente. ¡Ahora puedo hacerlo todo un lunes y mi trabajo está hecho!"](https://www.g2.com/es/survey_responses/engine-review-11325318)**

**Rating:** 5.0/5.0 stars

_— Victor S._

[Read full review](https://www.g2.com/es/survey_responses/engine-review-11325318)

#### What Are G2 Users Discussing About Engine?

- [What reservation system do hotels use?](https://www.g2.com/es/discussions/what-reservation-system-do-hotels-use) - 1 comment
- [How does Hotel engine make money?](https://www.g2.com/es/discussions/how-does-hotel-engine-make-money)
- [Can I use hotel engine for personal use?](https://www.g2.com/es/discussions/can-i-use-hotel-engine-for-personal-use) - 1 upvote
- [What is a booking engine in hotel?](https://www.g2.com/es/discussions/what-is-a-booking-engine-in-hotel)

### [Cloudbeds](https://www.g2.com/es/products/cloudbeds/reviews)

Cloudbeds es el único motor de crecimiento inteligente de la hospitalidad: una plataforma unificada en la que confían los hoteleros más ambiciosos del mundo en 150 países. Diseñada para desafiar los límites de las pilas tecnológicas obsoletas, Cloudbeds conecta operaciones, ingresos, distribución y experiencia del huésped en un sistema poderoso e intuitivo. La plataforma se mejora con Signals, un modelo de IA para la hospitalidad que otorga a los hoteleros el poder de anticipar la demanda, operar de manera más inteligente y crear experiencias de huésped más personales y rentables a gran escala. Fundada en 2012, Cloudbeds ha recibido los máximos honores de Hotel Tech Report (Mejor PMS, Sistema de Gestión Hotelera y Gestor de Canales, 2021–2025), los World Travel Awards (Mejor Proveedor de Soluciones de PMS del Mundo, 2022) y el Technology Fast 500 de Deloitte (2024). Para más información, visita www.cloudbeds.com.

**Average Rating:** 4.3/5.0

**Total Reviews:** 38

#### How Do G2 Users Rate Cloudbeds?

- **Calidad del soporte:** 8.3/10 (Category avg: 7.6/10)
- **Facilidad de uso:** 8.6/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Cloudbeds?

- **Vendedor:** [Cloudbeds](https://www.g2.com/es/sellers/cloudbeds)
- **Año de fundación:** 2012
- **Ubicación de la sede:** San Diego, CA
- **Twitter:** @Cloudbeds  
1,968 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ccad1292e5fac5a7a1a1b86c58639e7ec21939544bd23f3cb21ad7cafe5bf6a9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3091870%2F&secure%5Burl_type%5D=linkedin_company_website)  
768 empleados en LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hostelería
- **Company Size:** 83% Small, 18% Medium

#### What Are Recent G2 Reviews of Cloudbeds?

**["Cambio suave y sin interrupciones entre propiedades"](https://www.g2.com/es/survey_responses/cloudbeds-review-12528813)**

**Rating:** 5.0/5.0 stars

_— Chase T._

[Read full review](https://www.g2.com/es/survey_responses/cloudbeds-review-12528813)

**["Cloudbeds hace que la gestión de múltiples propiedades se sienta sin esfuerzo"](https://www.g2.com/es/survey_responses/cloudbeds-review-12776659)**

**Rating:** 5.0/5.0 stars

_— Kalimera B._

[Read full review](https://www.g2.com/es/survey_responses/cloudbeds-review-12776659)

#### What Are G2 Users Discussing About Cloudbeds?

- [What are the modules of a PMS please list 8 of them?](https://www.g2.com/es/discussions/what-are-the-modules-of-a-pms-please-list-8-of-them)
- [What are the components of a property management system?](https://www.g2.com/es/discussions/what-are-the-components-of-a-property-management-system)
- [¿Cuáles son las funciones del SPM?](https://www.g2.com/es/discussions/what-are-the-functions-of-pms) - 1 comment
- [¿Qué es el sistema Cloudbeds?](https://www.g2.com/es/discussions/what-is-cloudbeds-system) - 1 comment

### [Helium](https://www.g2.com/products/helium/reviews)

Helium is a comprehensive platform that simplifies the booking and reservation management process without charging booking fees.

**Average Rating:** 4.6/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Helium?

- **Quality of Support:** 8.9/10 (Category avg: 7.6/10)
- **Ease of Use:** 8.9/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Helium?

- **Seller:** [Zeppelin](https://www.g2.com/sellers/zeppelin)
- **Year Founded:** 2008
- **HQ Location:** Barranco, Lima
- **Twitter:** @ZeppelinInc  
5 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=711d7dc2b9f45c3c3f6a94e0a768785a8ad0df406f17437ac4170799508e11bc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzeppelin%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 46% Medium, 46% Small

#### What Are Recent G2 Reviews of Helium?

**["I have been using Helium-10 for the past 3-years and i found it very reliable and accurate."](https://www.g2.com/survey_responses/helium-review-4871047)**

**Rating:** 4.5/5.0 stars

_— Bilal Tariq S._

[Read full review](https://www.g2.com/survey_responses/helium-review-4871047)

**["I recommend it to my friends because it was super helpful in amazon store to optimize."](https://www.g2.com/survey_responses/helium-review-5025866)**

**Rating:** 5.0/5.0 stars

_— Ces P._

[Read full review](https://www.g2.com/survey_responses/helium-review-5025866)

#### What Are G2 Users Discussing About Helium?

- [Why do we use helium10?](https://www.g2.com/discussions/why-do-we-use-helium10)
- [How do you use helium software?](https://www.g2.com/discussions/how-do-you-use-helium-software)
- [What is helium program?](https://www.g2.com/discussions/what-is-helium-program)
- [What is helium used for Amazon?](https://www.g2.com/discussions/what-is-helium-used-for-amazon)

### [Bookinglayer](https://www.g2.com/es/products/bookinglayer/reviews)

Bookinglayer es un sistema de gestión de reservas todo en uno creado específicamente para centros de retiro, hoteles boutique, campamentos de surf, resorts de bienestar y otros operadores que ofrecen experiencias junto con sus alojamientos. Diseñado para aumentar el valor promedio de tus reservas, ahorrar tiempo y reducir errores de reserva, Bookinglayer ayuda a las empresas dinámicas a escalar con facilidad. Gestiona reservas, pagos, contabilidad, múltiples ubicaciones, programación, ventas adicionales y comunicación con los huéspedes, todo en un solo lugar. Con un motor de reservas altamente personalizable que se integra en tu sitio web y marca existentes, Bookinglayer te permite vender tus experiencias de la manera que mejor funcione para tu negocio. Ya sea que ofrezcas retiros en fechas fijas, estancias al estilo hotel o paquetes a medida, puedes adaptar el flujo de reservas para ajustarse a tus operaciones. Usando una interfaz fácil de usar, los huéspedes pueden seleccionar alojamiento, actividades y otros complementos en una experiencia de reserva fluida. Con características poderosas como programación integrada, exenciones digitales, soporte para múltiples ubicaciones y un portal de autoservicio para huéspedes, Bookinglayer está hecho para negocios que no encajan en el modelo estándar de hotel. Con soporte humano real las 24 horas, una retención de clientes del 95% y más de 10 años de experiencia, Bookinglayer ayuda a las empresas de aventura y bienestar a gestionar mejor sus reservas.

**Average Rating:** 4.9/5.0

**Total Reviews:** 21

#### How Do G2 Users Rate Bookinglayer?

- **Calidad del soporte:** 9.2/10 (Category avg: 7.6/10)
- **Facilidad de uso:** 8.6/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Bookinglayer?

- **Vendedor:** [Bookinglayer](https://www.g2.com/es/sellers/bookinglayer)
- **Año de fundación:** 2014
- **Ubicación de la sede:** Remote Company, NL
- **Twitter:** @Bookinglayer  
105 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b4a97c2f517006ffcdbe8a59f0c21b78ab0639bd7a95e6f02214248b4b7a5b88&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbookinglayer%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
18 empleados en LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Ocio, viajes y turismo
- **Company Size:** 86% Small, 10% Medium

#### What Are Recent G2 Reviews of Bookinglayer?

**["Una solución completa y moderna con un excelente soporte al cliente."](https://www.g2.com/es/survey_responses/bookinglayer-review-11036789)**

**Rating:** 4.5/5.0 stars

_— Mario V._

[Read full review](https://www.g2.com/es/survey_responses/bookinglayer-review-11036789)

**["Adaptado para pequeñas empresas y buen equipo de soporte"](https://www.g2.com/es/survey_responses/bookinglayer-review-12263375)**

**Rating:** 4.5/5.0 stars

_— Claire B._

[Read full review](https://www.g2.com/es/survey_responses/bookinglayer-review-12263375)

### [iHotelier](https://www.g2.com/products/ihotelier/reviews)

iHotelier is the powerful, web-based central reservation system (CRS) that supports all TravelClick reservations solutions.

**Average Rating:** 3.7/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate iHotelier?

- **Quality of Support:** 7.2/10 (Category avg: 7.6/10)
- **Ease of Use:** 7.4/10 (Category avg: 8.4/10)

#### Who Is the Company Behind iHotelier?

- **Seller:** [TravelClick](https://www.g2.com/sellers/travelclick)
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe15e9e1cb270a1ceb5f44e738633d3977c68bac1336bd5bb57b3cbee06dd194&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7772%2F&secure%5Burl_type%5D=linkedin_company_website)  
424 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 42% Medium, 33% Large

#### What Are Recent G2 Reviews of iHotelier?

**["So much information at your fingertips! "](https://www.g2.com/survey_responses/ihotelier-review-2470258)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/ihotelier-review-2470258)

**["Excellent program to use for tracking and planning ahead!"](https://www.g2.com/survey_responses/ihotelier-review-5100893)**

**Rating:** 4.0/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/ihotelier-review-5100893)

#### What Are G2 Users Discussing About iHotelier?

- [What is iHotelier used for?](https://www.g2.com/discussions/what-is-ihotelier-used-for)

### [SynXis Enterprise Platform](https://www.g2.com/products/synxis-enterprise-platform/reviews)

SynXis Booking Engine provides an integrated solution to your hotel or chain website allowing you to gain control of the design and layout providing your guests a positive booking experience.

**Average Rating:** 3.6/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate SynXis Enterprise Platform?

- **Quality of Support:** 7.8/10 (Category avg: 7.6/10)
- **Ease of Use:** 7.7/10 (Category avg: 8.4/10)

#### Who Is the Company Behind SynXis Enterprise Platform?

- **Seller:** [Aven Hospitality](https://www.g2.com/sellers/aven-hospitality)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33ebf32823c7d0061dec8bc5ceef126085aede7e4f7e014631b3710521778ff2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faven-hospitality%2F&secure%5Burl_type%5D=linkedin_company_website)  
673 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 53% Small, 37% Large

#### What Are Recent G2 Reviews of SynXis Enterprise Platform?

**["Love SynXis hospitality platform"](https://www.g2.com/survey_responses/synxis-enterprise-platform-review-4198437)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/synxis-enterprise-platform-review-4198437)

**["If you run audit at a hotel I don't recommend synxis"](https://www.g2.com/survey_responses/synxis-enterprise-platform-review-1864604)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/synxis-enterprise-platform-review-1864604)

### [RoomRaccoon](https://www.g2.com/es/products/roomraccoon/reviews)

RoomRaccoon es un innovador sistema de gestión hotelera todo en uno para hoteles independientes, B&Bs, hostales, apartamentos y alquileres vacacionales. Con RoomRaccoon, los hoteleros pueden acceder a un sistema de gestión de propiedades, gestor de canales, motor de reservas y plataforma de pagos, ¡todo en un solo lugar! Otras funciones incluyen gestión de limpieza, gestión de ingresos, venta adicional automatizada, check-in en línea y más. RoomRaccoon es una de las soluciones más conectadas del mercado y ofrece más de 400 integraciones con soluciones empresariales como Lightspeed, Sage, Booking.com y Expedia.

**Average Rating:** 4.4/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate RoomRaccoon?

- **Calidad del soporte:** 9.2/10 (Category avg: 7.6/10)
- **Facilidad de uso:** 9.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind RoomRaccoon?

- **Vendedor:** [RoomRaccoon](https://www.g2.com/es/sellers/roomraccoon)
- **Año de fundación:** 2017
- **Ubicación de la sede:** Breda, North Brabant
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9a3d83b1c4c9375add681d548d39eda37db39587dd86b1337e645b69fde547c2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Froomraccoon&secure%5Burl_type%5D=linkedin_company_website)  
88 empleados en LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hostelería
- **Company Size:** 86% Small, 14% Medium

#### What Are Recent G2 Reviews of RoomRaccoon?

**["Simplificando la gestión hotelera"](https://www.g2.com/es/survey_responses/roomraccoon-review-8806553)**

**Rating:** 4.0/5.0 stars

_— Daniel Z._

[Read full review](https://www.g2.com/es/survey_responses/roomraccoon-review-8806553)

**["Mi hotel está mucho más organizado."](https://www.g2.com/es/survey_responses/roomraccoon-review-8821575)**

**Rating:** 4.0/5.0 stars

_— Faisal A._

[Read full review](https://www.g2.com/es/survey_responses/roomraccoon-review-8821575)

### [Hopskip](https://www.g2.com/products/hopskip/reviews)

Hopskip is the all-in-one platform that makes venue sourcing simple, fast, and stress-free. Planners save 30+ hours per RFP with smart tools like expanded search, Kanban boards, templates, and clear apples-to-apples comparisons—goodbye spreadsheets, hello clarity. Hotels enjoy 87% more qualified leads and 20% higher conversions, with visibility at every level (including RFPs) that actually proves value. Built for sourcing (and only sourcing), Hopskip keeps things focused, measurable, and easy. Hopskip empowers planners to feel confident and creative, while giving hotels the insights they need to win more of the right business.

**Average Rating:** 4.9/5.0

**Total Reviews:** 8

#### How Do G2 Users Rate Hopskip?

- **Quality of Support:** 9.7/10 (Category avg: 7.6/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Hopskip?

- **Seller:** [Hopskip](https://www.g2.com/sellers/hopskip)
- **Year Founded:** 2019
- **HQ Location:** Philadelphia, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7665b8789704a8478709b1aa22224f5b055848fc498222693a7d421f09eee4a5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhopskip%2F&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Events Services
- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Hopskip?

**["Hopskip Is a Game-Changer: Fast, Intuitive, and Backed by Rockstar Live Support"](https://www.g2.com/survey_responses/hopskip-review-13155255)**

**Rating:** 5.0/5.0 stars

_— Kristen C._

[Read full review](https://www.g2.com/survey_responses/hopskip-review-13155255)

**["Hopskip: A Valuable Tool for Efficient Hotel Sourcing"](https://www.g2.com/survey_responses/hopskip-review-13051701)**

**Rating:** 5.0/5.0 stars

_— COSSBA H._

[Read full review](https://www.g2.com/survey_responses/hopskip-review-13051701)

### [Little Hotelier](https://www.g2.com/products/little-hotelier/reviews)

Little Hotelier is award-winning hotel management software, purpose-built to make the lives of small accommodation providers easier. Helping more than 9,000 properties worldwide, the all-in-one solution has everything a small hotelier needs to reduce admin, streamline operations and maximise profit. Little Hotelier is powered by SiteMinder, the world’s leading open hotel commerce platform, and voted as one of the top Hotel Management Systems by Hotel Tech Report in 2023.

**Average Rating:** 3.7/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Little Hotelier?

- **Quality of Support:** 9.6/10 (Category avg: 7.6/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Little Hotelier?

- **Seller:** [Little Hotelier](https://www.g2.com/sellers/little-hotelier)
- **Year Founded:** 2013
- **HQ Location:** Sydney, AU
- **Twitter:** @LittleHotelier  
1,381 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ecdb6ed8331c2d9657a95a7dc8092e0e1694aa3f9d73738a954541cc786749ff&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flittle-hotelier&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Small, 40% Medium

#### What Are Recent G2 Reviews of Little Hotelier?

**["Making hospitality management a breeze. "](https://www.g2.com/survey_responses/little-hotelier-review-3534699)**

**Rating:** 5.0/5.0 stars

_— James W._

[Read full review](https://www.g2.com/survey_responses/little-hotelier-review-3534699)

**["Easy to Use and Infinitely Customizable"](https://www.g2.com/survey_responses/little-hotelier-review-4301377)**

**Rating:** 4.5/5.0 stars

_— Cindy M._

[Read full review](https://www.g2.com/survey_responses/little-hotelier-review-4301377)

### [Planyo Online Booking System](https://www.g2.com/products/planyo-online-booking-system/reviews)

Planyo is an online reservation system which can be used by any business taking bookings (for days, nights, hours or minutes, or scheduled events). It's used, amongst others, by businesses offering vacation properties, car rentals, hotels, driving schools, yacht charters, doctors and therapists, conference rooms, tennis courts, car parks, event tickets or any other bookings you could imagine. If you work with a very large infrastructure, you can also group a number of single planyo sites into a meta site. Our company was founded in 1997 in Switzerland and we have a long experience in creating professional software solutions that you can trust. Key features: - Accept bookings in 27 languages, backend in 6 languages - Freely designed booking form with extra items of any type - Customer never leaves your website - Use with over 30 online payment gateways - Easy integration with plugins for Wordpress, Joomla, Drupal - Many integrations such as Mailchimp, Google cal., accounting - Support for mobile devices and responsive design - Dedicated free iPhone and Android apps for the admins - Set up automated notifications by email and SMS - Printable invoices and extra documents as PDF attachments - Customers can modify or cancel their bookings - Customers can add one-time or recurring products - Any pricing model can be entered - Synchronize with other calendars via iCal or dedicated apps - Vouchers, coupons, gift certificates, packages, bundles - Support for agents and multiple administrative roles - Meta sites for large infrastructures or tourist areas - Extensive API for custom extensions - Advanced reporting and data analysis - Shopping cart for reservation of multiple resources

**Average Rating:** 4.5/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Planyo Online Booking System?

- **Quality of Support:** 10.0/10 (Category avg: 7.6/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Planyo Online Booking System?

- **Seller:** [Xtreeme Sagl](https://www.g2.com/sellers/xtreeme-sagl)
- **Year Founded:** 1997
- **HQ Location:** Lavertezzo, CH
- **Twitter:** @planyocom  
81 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=be9fac24c45eacd55e53d08b6660e704245d0ff9c1cd65843ddf420bb51acdd4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxtreeme-gmbh&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 80% Small

#### What Are Recent G2 Reviews of Planyo Online Booking System?

**["Flexible and powerful booking system"](https://www.g2.com/survey_responses/planyo-online-booking-system-review-7380156)**

**Rating:** 4.0/5.0 stars

_— Reinald U._

[Read full review](https://www.g2.com/survey_responses/planyo-online-booking-system-review-7380156)

**["Planyo is the best booking system in the world !"](https://www.g2.com/survey_responses/planyo-online-booking-system-review-1227701)**

**Rating:** 5.0/5.0 stars

_— Verified User in E-Learning_

[Read full review](https://www.g2.com/survey_responses/planyo-online-booking-system-review-1227701)

### [MotoPress Hotel Booking](https://www.g2.com/es/products/motopress-hotel-booking/reviews)

El plugin MotoPress Hotel Booking es un software de propiedad de alquiler para aquellos que gestionan sitios web de hoteles o alquileres vacacionales en WordPress. A diferencia de las soluciones que no son de WordPress, este plugin no cobra comisiones por propiedad o por reserva. El plugin es una solución tres en uno: el sistema de gestión de propiedades, el software de reservas y el gestor de canales (te ayuda a conectar tu sitio web de WordPress con OTAs externas como Airbnb sin reservas dobles). Viene con todas las herramientas estándar de la industria, como el formulario de búsqueda de propiedades personalizable, calendarios de disponibilidad en tiempo real, formularios de reserva, listados de propiedades categorizados, gestión de reservas y más. El plugin MotoPress Hotel Booking ofrece un sistema de gestión de tarifas e inventario flexible para ayudarte a personalizar el precio de la propiedad según muchas condiciones: la temporada, las comodidades, el número de huéspedes, la duración de la estancia, descuentos personalizados, reglas de estancia mínima y máxima, y muchas más características para ayudarte a ajustar el sistema a tus necesidades. Soporta múltiples pasarelas de pago para reservas en línea, notificaciones por correo electrónico, un panel de administración centralizado de reservas, impuestos y tarifas y toda la gama de configuraciones y características que puedas necesitar en el camino.

**Average Rating:** 3.8/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate MotoPress Hotel Booking?

- **Calidad del soporte:** 5.0/10 (Category avg: 7.6/10)
- **Facilidad de uso:** 6.1/10 (Category avg: 8.4/10)

#### Who Is the Company Behind MotoPress Hotel Booking?

- **Vendedor:** [MotoPress](https://www.g2.com/es/sellers/motopress)
- **Año de fundación:** 2012
- **Ubicación de la sede:** Florida, US
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e078dbc4c76b60e3e77f08f4b6f731596ec02b0910268c1633885ff30371609b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmotopress&secure%5Burl_type%5D=linkedin_company_website)  
14 empleados en LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of MotoPress Hotel Booking?

**["Buen complemento, buen soporte"](https://www.g2.com/es/survey_responses/motopress-hotel-booking-review-9374640)**

**Rating:** 5.0/5.0 stars

_— Usuario verificado en Relaciones Públicas y Comunicaciones_

[Read full review](https://www.g2.com/es/survey_responses/motopress-hotel-booking-review-9374640)

**["Acabo de recibir un servicio excelente de Andre - a través del chat."](https://www.g2.com/es/survey_responses/motopress-hotel-booking-review-9222759)**

**Rating:** 5.0/5.0 stars

_— Thomas Bjørn T._

[Read full review](https://www.g2.com/es/survey_responses/motopress-hotel-booking-review-9222759)

#### What Are G2 Users Discussing About MotoPress Hotel Booking?

- [¿Para qué se utiliza MotoPress Hotel Booking?](https://www.g2.com/es/discussions/what-is-motopress-hotel-booking-used-for)

### [RateHawk](https://www.g2.com/products/ratehawk-ratehawk/reviews)

RateHawk.com is an innovative B2B online booking engine featuring hotels, air tickets, transfers, and car hire. It is designed to be the ultimate day to day booking tool for travel professionals. We scan the globe for the best accommodation providers, hand-pick the strongest ones and pass on the best offers in the B2B hotel booking market. The rates and availability are taken from more than 330 global wholesalers, consolidators, OTAs and DMCs all brought together into one booking tool. In addition to these, we have over 220 000 properties contracted directly. This allows us to provide our clients located in over 220 source markets with more than 2.9 million all over the world.

**Average Rating:** 4.8/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate RateHawk?

- **Quality of Support:** 10.0/10 (Category avg: 7.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind RateHawk?

- **Seller:** [RateHawk](https://www.g2.com/sellers/ratehawk)
- **Year Founded:** 2016
- **HQ Location:** Dover, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1b7ab03f7ebe3434957a7f05028db287587eff738db8e8b04b9f5b4532b96d47&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fratehawk-com&secure%5Burl_type%5D=linkedin_company_website)  
536 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 25% Large

#### What Are Recent G2 Reviews of RateHawk?

**["one of the better B2B travel platforms"](https://www.g2.com/survey_responses/ratehawk-review-13075313)**

**Rating:** 5.0/5.0 stars

_— Delmar u._

[Read full review](https://www.g2.com/survey_responses/ratehawk-review-13075313)

**["Stable business-to-business site with high worldwide presence."](https://www.g2.com/survey_responses/ratehawk-review-12451322)**

**Rating:** 5.0/5.0 stars

_— Hidayat R._

[Read full review](https://www.g2.com/survey_responses/ratehawk-review-12451322)

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- [Other Reservations](/categories/other-reservations)

- [Restaurant Reservations](/categories/restaurant-reservations)

 ![Neya Kumaresan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neya Kumaresan")
NK

Researched and written by [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)

Updated October 3, 2024

Not all hotels are able to implement and maintain a [hotel management](https://www.g2.com/categories/hotel-management) software solution; and therefore, some hotels prefer to only rely on applications that handle guest reservations. Hotel reservations software helps hospitality companies facilitate reservation processes for both customers and employees. These applications contribute to the overall customer experience by facilitating smooth processes during the reservation phase of the customer lifecycle. While employees in charge of reservation management benefit the most from this type of software, a good portion of the customer information stored by such applications assists sales and marketing teams to uncover new business opportunities.

For optimal business results, hotel reservations software needs to integrate with back office software, like [accounting](https://www.g2.com/categories/accounting), or with other applications designed for the tourism industry such as [tour operator](https://www.g2.com/categories/tour-operator) and [travel agency](https://www.g2.com/categories/travel-agency) software. While most hotel management solutions include a reservation module, some of them integrate with hotel reservations software offered by other vendors.

To qualify for inclusion in the Hotel Reservations category, a product must:

- Provide web portals for online reservations
- Automatically manage room or venue availability based on capacity and demand
- Manage multichannel reservation (web, email, and phone) requests
- Track cancellations and other changes to reservations
- Deliver a large variety of options for reservations including promotions
- Include multiple payment options and integration with [payment processing](https://www.g2.com/categories/payment-gateway) software
- Process rewards as part of loyalty programs

Show More

### Hotel Reservations Topics

- [What is Hotel Reservations Software?](#what-is-hotel-reservations-software)
- [Why Use Hotel Reservations Software?](#why-use-hotel-reservations-software)
- [Who Uses Hotel Reservations Software?](#who-uses-hotel-reservations-software)
- [Hotel Reservations Software Features](#hotel-reservations-software-features)
- [Trends Related to Hotel Reservations Software](#trends-related-to-hotel-reservations-software)
- [Potential Issues with Hotel Reservations Software](#potential-issues-with-hotel-reservations-software)
- [Software and Services Related to Hotel Reservations Software](#software-and-services-related-to-hotel-reservations-software)

[
### Hotel Reservations Topics
Expand/Collapse ](#)
- [What is Hotel Reservations Software?](#what-is-hotel-reservations-software)
- [Why Use Hotel Reservations Software?](#why-use-hotel-reservations-software)
- [Who Uses Hotel Reservations Software?](#who-uses-hotel-reservations-software)
- [Hotel Reservations Software Features](#hotel-reservations-software-features)
- [Trends Related to Hotel Reservations Software](#trends-related-to-hotel-reservations-software)
- [Potential Issues with Hotel Reservations Software](#potential-issues-with-hotel-reservations-software)
- [Software and Services Related to Hotel Reservations Software](#software-and-services-related-to-hotel-reservations-software)

## Learn More About Hotel Reservations Software

### What is Hotel Reservations Software?

Hospitality businesses use hotel reservations software, also known as central reservation systems, or CRS, to manage online bookings and reservations and ensure a smooth transaction process for guests. While most [hotel management](https://www.g2.com/categories/hotel-management) solutions offer multichannel reservation functionality, not all hospitality businesses have these tools in place. Some might opt to manage other daily hospitality operations with separate tools and use a dedicated reservation system to handle both online and offline bookings. Conversely, most reservation platforms integrate with hotel management or [property management software](https://www.g2.com/categories/property-management). No matter the size, all hospitality businesses that manage reservations and bookings rely on these tools to keep an updated room inventory and increase guest occupancy. The booking engine ensures guests receive the most updated information about availability and rates, regardless of which sales channel they use to make a reservation.

Key Benefits of Hotel Reservations Software

- Centralize multichannel booking and reservation data within one interface
- Enable online booking and maximize sales
- Maintain real-time room inventory to avoid overbooking and related errors
- Streamline guest registration and cancellation process

### Why Use Hotel Reservations Software?

As consumers continue to expect convenience with their purchasing decisions, hospitality businesses need the correct solutions in place to provide a smooth guest experience from reservation to checkout. A dedicated booking engine enables guests to book rooms online, streamlines the checkout process, and reduces the administrative burden on hotel staff when managing reservations. Central reservation systems assist with managing special travel requests, such as group reservations or corporate travel, by processing group rates, assigning group IDs, and handling any on-site venue reservations. These tools allow guests to book at their convenience, whether it’s from the hotel website, a social media site, or a similar third party interface that transmits customer data into the system.

Most hotel management and [property management systems](https://www.g2.com/categories/property-management) offer some level of functionality to handle reservations and bookings, but a dedicated reservation tool is optimized to aggregate booking information from all relevant channels, such as hotel websites, social media, reservation call centers, and travel agencies. They do this either with their own integrated features or with integrated [channel management software](https://www.g2.com/categories/channel-management). By having their own system in place, businesses drive more traffic to their website and avoid paying listing fees to online travel agencies (OTAs), such as Expedia or TripAdvisor, to boost sales. Furthermore, it is imperative in today’s economy to offer an online interface to customers—hotel reservations tools do just that.

**Key Business Problems Solved with Hotel Reservations Software**

- Allow guests to reserve rooms online at their convenience
- Reduce staff time spent manually tracking room inventory
- Enhance customer service experience from room booking to room checkout
- Manage room rates across a variety of online listings
- Unlock booking trend data to improve marketing and sales strategy

### Who Uses Hotel Reservations Software?

Whether they are chains or independently owned, hospitality businesses of all sizes can benefit from hotel reservations software, including: hotels, bed-and-breakfast establishments, inns, lodges, and resorts. Smaller businesses without a robust hotel management solution have much to gain from a dedicated reservation solution, because they can establish an online booking engine to draw a wider customer base. For large scale businesses, a central reservation system becomes essential to manage bookings from a global audience.

The hospitality industry is oversaturated with options, and hoteliers can use these tools to gain a competitive edge over other businesses that may still use outdated paper management systems. These solutions enable businesses with minimal staff to handle large workload volumes that would be overwhelming without software automation. An established booking and reservation system centralizes daily hotel management operations, improving transparency and staff communication.

**Front desk staff —** Front desk staff rely on hotel reservations software to monitor real-time room availability, and assist guests with checking in and out of rooms. Customer information and related booking data can be accessed from one console, regardless of where the reservation was originally made. These tools also assist with determining the task priority for room maintenance services, such as cleaning newly vacated rooms before the next guests occupy the room.

**Marketing teams —** Hotel reservations tools unlock data trends that help marketing teams position a business to maximize its occupancy year round. Additionally, businesses can assess which booking channels are underperforming and choose to direct more resources towards securing sales. For smaller businesses that cannot or choose not to pay OTA’s to list on their site, hotel reservations platforms offer website building features that marketers can use to boost direct bookings.

**Travel agents —** Some tools offer specialized interfaces to help travel agents and related arrangement agencies boost sales. Agents can search for accommodations that meet travelers’ preferences and easily access promotional rates that a hotel may offer.

### Hotel Reservations Software Features

**Reservation management —** The primary function of hotel reservations software is to record reservations and maintain a real-time grid for available and occupied rooms. Typically, this includes a color-coded management system to track occupancy. However, when a guest makes their reservation, the system centralizes this data into one interface for hoteliers to avoid overbooking and related errors. Both guests and staff can make adjustments to these reservations as needed. Some solutions allow businesses to track the original channel source of each reservation.

**Rate management —** Hotel reservations tools allow guests to apply loyalty points and take advantage of targeted promotions, as well as rates that are specific to certain times of the year. Across all channel listings, room rates can be updated to reflect current pricing.

**Guest data management —** Reservation systems record all pertinent customer information when bookings are made, including phone numbers, emails, payment preferences, membership status, other preferences, and prior visits. Armed with this information, hospitality businesses can market promotions to specific guests, verify identity for security purposes, contact guests if any issues arise, and ultimately improve the guest experience. This data also helps employees with reporting on monthly booking trends.

**Booking engine —** These tools enable businesses to accept reservations directly from their website or mobile applications, which are now considered essential functions. Front desk staff can also process in-person reservations. Room availability updates in real time and syncs with other channel listings to ensure accuracy. More robust solutions offer additional website customization features to assist with marketing and to allow discounts and promotions to be applied.

**Secure payment processing —** Both onsite and online, these tools enable quick credit card processing with regards to payments and refunds. Some also integrate with [POS hardware](https://www.g2.com/categories/POS). Credit cards are processed compliantly, and all sales data is securely stored to track revenue and payment histories.

#### Additional Features

**Hourly bookings —** Hotel reservation tools sometimes offer specialized reservation listings for hourly bookings, such as in-hotel spa appointments or shorter-term lodging. These function the same way as traditional listings, allowing customers to see real-time availability through the booking engine.

**GDS integration —** Most reservation systems have the option to integrate with an existing global distribution system (GDS), which massively boosts visibility and sales. A GDS is a network that facilitates transactions between businesses and serves as a main distribution channel. These are predominantly accessed by travel agents looking to book on clients’ behalf, as they offer the most comprehensive view of available listings and prices. Hotels connected to a GDS can manage their listing information, pricing, and inventory from a single touchpoint.

For smaller businesses, GDS access may not be feasible. Hotels typically pay an initial setup fee, as well as transaction fees for each booking on an individual basis. In some cases, agency fees may also be charged. The four major GDS systems that hotels still use nowadays are Worldspan, Amadeus, Galileo, and Sabre. Hotels need to contact a GDS for approval before connecting to the system. These systems are a vital distribution channel, and should be utilized to maximize exposure and revenue.

### Trends Related to Hotel Reservations Software

**Augmented and virtual reality —** Both AR and VR tools can help marketers enhance the booking decision for potential guests. Three-dimensional views of a hotel room, the overall property, and its surrounding businesses and environment might be the crucial factor in driving more sales.

**Mobile conversion —** Desktop bookings continue to bring in the largest share of revenue for hotels, but mobile devices drive the most traffic to hotel sites. More hospitality businesses are placing greater emphasis on mobile optimization to enhance their website and booking engine so more guests reserve directly from their phones. This includes easy-to-navigate interfaces and features such as payment storage for frequent travelers to save time in making reservations.

### Potential Issues with Hotel Reservations Software

**Limited customer relationship management —** As the hospitality industry continues to focus on enhancing the guest experience, businesses need tools that support strong customer relationships. Smaller businesses in particular must manage their loyalty programs effectively to compete with larger chains. While hotel reservations software store some key customer information, not all systems provide enough functionality to sufficiently manage customer relationships. This leaves businesses ill-equipped to personalize guest interactions, and marketing strategy suffers. Many existing products lack integration with more robust [CRM tools](https://www.g2.com/categories/CRM).

**Data privacy —** While web-based booking services are more convenient, hotel websites are often unsecured and leave customer data vulnerable to breaches. Most commonly, confirmation emails for hotel bookings pose the greatest security threat, as hotel chains often lack encryption or secure data hosting. Additionally, consumer data is often shared with third party sites and other advertisers. Hospitality businesses are starting to catch on to cybersecurity trends and are working to become compliant with GDPR, PCI, and other data privacy laws that ensure guest data privacy. Some central reservation systems already comply with these existing laws as well, saving time and effort for businesses.

### Software and Services Related to Hotel Reservations Software

[**Hotel management software**](https://www.g2.com/categories/hotel-management) **—** Hotel management solutions help manage all aspects of daily hotel operations, including reservations. These tools manage room inventory and assist with processing all bookings and cancellations. Most hotel reservations tools can integrate with hotel management platforms if the functionality isn’t already present.

[**Property management software**](https://www.g2.com/categories/property-management) **—** Much like hotel management tools, property management software is primarily used in the real estate industry to manage commercial properties, such as apartments or condos. These tools also keep an updated listing of available rooms for rent or purchase.

[**Channel management software**](https://www.g2.com/categories/channel-management) **—** Many hotel reservations tools either offer channel management features or integrate directly with channel management software. These solutions monitor room listings across a variety of booking channels, ensuring that rates and availability are accurate to prevent booking conflicts. They also centralize all booking information from multiple sites into one central interface for easy monitoring.