Personal relationships are key. Cross-promotion from account managers as to what other clients are doing and how they are using Omeda tools is incredibly helpful for all all aspects of our business. Review collected by and hosted on G2.com.
I'm still not a fan of the overall Jira ticket system. Having an account rep who knows the ins and outs of our business was very useful; having to put in a Jira ticket for every problem we face is cumbersome due to the lack of specific historical knowledge of our brands. It almost feels like we have to over-explain or train the reps. On a positive note, looking up old tickets has been helpful. Review collected by and hosted on G2.com.
