--- title: Ombud Reviews meta\_title: 'Ombud Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 26 reviews by the users' company size, role or industry to find out how Ombud works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 26 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Quote Management url: https://www.g2.com/categories/quote-management --- # Ombud Reviews & Product Details Built on a foundation of expertise in sales engineering & response management, Ombud serves enterprise-level RevOps teams. Our platform combines Generative AI, content collaboration, project management, & machine learning to streamline the creation of client-facing Sales & Business Development documentation. We move beyond basic automation & knowledge management, offering context-aware intelligent support. This enables RevOps teams to significantly elevate efficiency, cut costs, & surpass growth goals. Ombud partners with medium to large enterprises, streamlining Revenue Operations processes related to Proposal Management, PreSales, Sales & Client Service organizations. Here’s how Ombud is different: ▸ Enterprise-Grade Platform: We are built for enterprise deployments, & are able to scale to that level of complexity. We successfully support global organizations across industries. Versatility Across Use-Cases: We are more than an RFP tool. Use-cases include RFX, InfoSec questionnaires, proactive sales proposals, SOWs & contracts, security documentation, POC frameworks & more. ▸ Generative AI & Machine Learning: Our advanced GenaI capabilities integrate curated & organic content, unlocking your team’s best work & easily surfacing it for reuse. Results compound & improve over time. ▸ Scalability & Growth: We built our product to scale with you. We do not cap users or concurrent projects. We do not charge per feature or present paywalls. We foster scaling adoption, we do not inhibit it. ▸ Change Management & Adoption: We are a high-touch partner. This spans implementation & change management, training, ongoing education & full-service import services. The result for global enterprises like Zendesk, UKG, Pegasystems, Anaplan, Sage and OneStream is a consistent message, faster turnaround time, and professional deliverables at each key step of the sales process. Ombud is headquartered in Denver, CO. To learn more, please visit https://www.ombud.com/ * * * Seller [Ombud](https://www.g2.com/sellers/ombud) Discussions [Ombud Community](https://www.g2.com/products/ombud/discuss) Solution Type All-in-One Overview by Jennifer Kling Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/ombud/pricing) ## Top-Rated Alternatives [ ![Responsive, formerly RFPIO](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Responsive, formerly RFPIO") Responsive, formerly RFPIO 4.5/5(1,310) ](https://www.g2.com/products/responsive-formerly-rfpio/reviews) [ ![Loopio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Loopio") Loopio 4.6/5(813) ](https://www.g2.com/products/loopio/reviews) [ ![Upland Qvidian](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Upland Qvidian") Upland Qvidian 4.3/5(166) ](https://www.g2.com/products/upland-qvidian/reviews) [ View All Alternatives ](https://www.g2.com/products/ombud/competitors/alternatives) ## User Insights Average based on 26 real user reviews. Implementation Time 2 months [Log in to unlock pricing and user insights](/login) LL Loraine L. Enterprise (\> 1000 emp.) 11/13/2020 "Game changer for content collaboration, reuse, and upkeep" 5/5 What do you like best about Ombud? The Show Suggestions feature and subsequent search bar that appears feels like magic compared to the way we used to respond to RFPs. If you build your Reference content with good key words and give the machine learning a little bit of time, the questions practically answer themselves. Beyond that, the Search bar and Filter tools are helpful for users who are not as familiar with Reference content, as well as for questions that are more specific and warrant a search of past RFPs. One co-worker described it as an internal Google, which I have to agree with! Review collected by and hosted on G2.com. What do you dislike about Ombud? There are occasionally minor formatting glitches when working in a section or response (mainly bulleting and URLs). It’s not as smooth as working in Microsoft Word, but it seems like Ombud is aware of this and making improvements with each new release. Their Support team is also incredibly responsive. Review collected by and hosted on G2.com. What problems is Ombud solving and how is that benefiting you? We are saving huge amounts of time with Ombud’s content reuse capabilities. Our content is also more organized and searchable than ever before thanks to tagging. Finally, friction during collaboration with other departments/SMEs is reduced significantly thanks to the Tasks feature at the Question level. Review collected by and hosted on G2.com. Show More 5/13/2022 Current UserValidated ReviewerSource: Organic ![Dinah W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dinah W.") DW Dinah W. Director Enterprise (\> 1000 emp.) 11/11/2020 "Transformed traditional bid processing to real-time collaboration" 4.5/5 What do you like best about Ombud? Ombud is easy to pick up and use from day one. We were able to increase productivity, quality and efficiency in no time. It changes the way we take our new team members through the on-boarding process, reducing the time spent on training on how to get to the right answer. After short listing three solutions, Ombud blew the competition out of the water with its machine learning features (automated suggestions), importing document service, and the exporting to excel was pure magic. Also very valuable is the customer success team and our regular business reviews where Ombud takes the time to help us maximise the use of the solution as well as present opportunities we did not know about. Review collected by and hosted on G2.com. What do you dislike about Ombud? Because it's so flexible, it can be daunting if you haven't got a vision or plan of what you want to achieve - like looking at a blank sheet of paper. I personally do not have any dislikes, but there's always room for improvements like any tool. We have multiple languages to manage and would like to see some integration/linking here, and more options in the formatting features like a proper emdash or euros symbol. I would also like to see more visual tracking for navigating where the writer/user is on the workspace. But these are tiny things and we have workarounds, the efficiency gains outweigh any of these niggles. Review collected by and hosted on G2.com. What problems is Ombud solving and how is that benefiting you? We are able to increase production, which is in line with the increase in how many projects we receive and are expected to work on. We collaborate more efficiently and with transparency across all the users. We have faster onboarding and this has allowed us to look for different/wider skillsets we may not traditionally been able to hire in the past. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kevin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin C.") KC Kevin C. Chief Customer Officer Computer Software Mid-Market (51-1000 emp.) 11/10/2020 "Indispensable for winning six-figure RFPs" 5/5 What do you like best about Ombud? Using Ombud, anyone on our go-to-market team is able to respond to questions from prospects and customers faster and with less effort. And because the content in Ombud is curated, the responses are of a higher overall quality. When we receive an RFP or an infosec questionnaire or even a list of ad hoc questions, the first thing you're likely to see in Slack is, "I added it to Ombud." That should give you an idea of how deeply ingrained Ombud is in our daily work, and this is a testament to how easy Ombud is to use and also to their exceptional customer support. Review collected by and hosted on G2.com. What do you dislike about Ombud? Each question (in Ombud terminology, an entry) has a status:unanswered, in progress, needs review, or complete. This is helpful for seeing how far along you are in responding to an RFP, etc. However, it isn't possible to enforce a workflow, e.g., only the sales manager can mark an entry as complete. Sometimes this results in our having to scan back over a document to ensure that the right pairs of eyes have reviewed each entry. I would classify this as an inconvenience, rather than a dislike, and my understanding is that this feature gap will be closed soon. Review collected by and hosted on G2.com. Recommendations to others considering Ombud: You will be most successful with Ombud if you devote internal resources to maintaining and growing your reference content, which is the best-in-class responses that Ombud will recommend be reused. The more you invest in building up this library, the greater percentage of questions will be automatically matched to a response, and the happier you'll be that these responses are current and meet your quality standard. I wouldn't think of this as an "Ombud administrator" FTE but rather a combination of product marketing/sales enablement/proposal management, i.e., the resource pays dividends beyond Ombud itself. Review collected by and hosted on G2.com. What problems is Ombud solving and how is that benefiting you? We use Ombud to respond to RFPs, infosec questionnaires, and other sets of ad hoc questions (e.g., follow-up questions in an RFP process). Prior to using Ombud, everything was done in shared Google docs and sheets or (worse) via email. The time savings we've achieved are incredible: typically, 50% or more of RFPs are filled out immediately upon upload to Ombud. We see similar results for infosec questionnaires. In most cases, we're able to turn around these documents with just a few hours of work, compared to literally days of effort prior to having implemented Ombud. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 3/1/2021 "Strong RFP management software and more" 4/5 What do you like best about Ombud? Easy collaboration on RFP documents, great answer suggestions/search (provided your data is good!), consistency & recency management for answers, great reuse % and data quality metrics presented by our CSM in our Ombud quarterly business reviews. Top-notch Support & Success. Review collected by and hosted on G2.com. What do you dislike about Ombud? Two minor items: 1) The interface can be a little clunky at times, particularly with multiple people working on big RFPs. I agree with another reviewer's statement that it's difficult to visualize answers in the finished product while collaboratively editing. 2) Export sometimes runs into issues with complex source documents. Review collected by and hosted on G2.com. What problems is Ombud solving and how is that benefiting you? We are saving a great deal of time on RFP and vendor questionnaires, we can enforce answer consistency, and have started to build ongoing answer integrity checks with the relevant teams. Like any system, it's only as good as your data. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![D'Arcy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D'Arcy R.") DR D'Arcy R. Enterprise (\> 1000 emp.) 11/20/2020 "Sr. Director Accounts" 5/5 What do you like best about Ombud? Ombud's ability to help find relevant answers from other RFP's and documents to quickly fill out RFPs, RFIs, Security Questionnaires, or even simple email questions from customers really helps our productivity and accuracy of information. Review collected by and hosted on G2.com. What do you dislike about Ombud? Many individuals on my team struggle with the interface for entering answers. It is difficult to visualize the format of the answer once it is output into the final document. For instance, the environment is able to add content rich datatypes, but the format in ombud does not always carryover in to the final document, whether it is in word, excel, etc... Review collected by and hosted on G2.com. Recommendations to others considering Ombud: This is a no brainer. You will drive more efficiency and better quality with your RFx's Review collected by and hosted on G2.com. What problems is Ombud solving and how is that benefiting you? Ombud allows us to respond to questionnaires in hours as opposed to days, and the accuracy of the information is easily governed to lessen incorrect information from getting out Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 11/10/2020 "Best RFP repository on the market today" 5/5 What do you like best about Ombud? Easy to use, makes historical content available to search and reuse in new RFP/I's as well as a KB that can be used to quickly search for answers by all registered users. I have been using Ombud for almost 6 years and it is a game changer! After extensive evaluation and reviewing their competition it was clear that Ombud is best of breed and all other offerings are about 3-4 years behind them. Response times to RFP's have dropped by almost 40% thanks to the reusability of previous responses and promotion of content to a validated response in a Reference Workspace. I also think its worth mention that the various integrations and configurations (SSO, SFDC etc) are largely self service so there is no going back and forth with their help desk to get things setup and meet your corp standard. Review collected by and hosted on G2.com. What do you dislike about Ombud? Would like to see more AI rolled in to help with their search algorithm. Review collected by and hosted on G2.com. Recommendations to others considering Ombud: Great product and great staff! Review collected by and hosted on G2.com. What problems is Ombud solving and how is that benefiting you? RFP's, Content Curation, Content Reuse Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 11/10/2020 "After Ombud, you can never go back to the old way of doing RFPs" 5/5 What do you like best about Ombud? Ombud takes the two biggest challenges in RFP responses- content access/management and collaboration, and seamlessly brings them together in one platform. Not only does it make the proposal team's life easier, it also gives time back to sales, pre-sales, and all other collaborators. As someone who manages proposals, it is an easy sell to get other contributors to use Ombud and it has paid dividends in our response time, effectiveness, and win rate. Since implementing Ombud, we have received many compliments from prospects and customers, not just on the thoroughness of our proposal responses but our ability to respond to one off queries quickly and with polished content. Review collected by and hosted on G2.com. What do you dislike about Ombud? There is nothing major that stands out, just minor product requests which Ombud is always very responsive with. The one thing that could be improved is the comment collaboration functionality. One of the best things about Ombud is how intuitive it is for most users which means that our adoption rate is high but the comment functionality isn't intuitive and sometimes leads to comments going unnoticed. Our proposal team is highly aware and sensitive to this issue and has workarounds in place to avoid major problems but it is worth noting. Review collected by and hosted on G2.com. What problems is Ombud solving and how is that benefiting you? We initially purchased Ombud to assist with proposal management but it has also improved our customer communications across every part of the sales cycle as well as with knowledge sharing internally. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Belkys R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Belkys R.") BR Belkys R. Senior Proposal Specialist Enterprise (\> 1000 emp.) 5/20/2021 "Ombud: a good platform" 4.5/5 What do you like best about Ombud? Ombud offers a friendly spot to work and to have documents organized Review collected by and hosted on G2.com. What do you dislike about Ombud? There are specific customizations we should do once the final document is exported (not possible to do it in Ombud) Review collected by and hosted on G2.com. What problems is Ombud solving and how is that benefiting you? It is possible to follow the last edits and to know who is working in a specific entry Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Travis C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Travis C.") TC Travis C. Enterprise (\> 1000 emp.) 11/19/2020 "An indispensable tool for creating proposals" 5/5 What do you like best about Ombud? Ability to maintain our reference content in a system that is used by nearly every member of our sales organization. Review collected by and hosted on G2.com. What do you dislike about Ombud? Granular searching can be a challenge at times; however, this will be changing drastically with Ombud's future updates to its search capabilities. Review collected by and hosted on G2.com. Recommendations to others considering Ombud: I would highly recommend looking into Ombud's roadmap to see what they're doing in the next few months. New feature set and search functionality is truly mind-blowing. Review collected by and hosted on G2.com. What problems is Ombud solving and how is that benefiting you? We previously stored reference content in giant Word documents which cause a plethora of headaches. Since moving to Ombud, all of those problems have disappeared. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Grace S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Grace S.") GS Grace S. Proposal Manager Enterprise (\> 1000 emp.) 11/10/2020 "Solid solution with high-touch service" 4.5/5 What do you like best about Ombud? Even casual users find the interface intuitive, making the proposal development process efficient and almost pleasant. In addition, the customer service is excellent. Both the product and the service are indispensable for us. Review collected by and hosted on G2.com. What do you dislike about Ombud? System-wide dashboards leave a lot to be desired, though the library offers some decent query functionality. Review collected by and hosted on G2.com. What problems is Ombud solving and how is that benefiting you? Collaborating on proposals in Word or Excel was inefficient and sometimes confusing. With Ombud, we communicate more readily, have better version control, and spend more time on strategy than on document management. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Ombud? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Ombud ](https://www.g2.com/products/ombud/discussions/new) GU Guest User What is Ombud used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-ombud-used-for) [ View all Discussions ](https://www.g2.com/products/ombud/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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