--- title: Ombea Reviews meta_title: 'Ombea Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Ombea works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 4 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Ombea Reviews **Vendor:** Ombea **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 5.0/5.0 **Total Reviews:** 4 ## About Ombea Ombea helps you measure and improve customer and employee experience on-site and online. Capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritised to-do lists. Smart alerts tell you when something needs your immediate attention, while timely reports keep you on top of pain points you need to outsmart the competition. Ombea customers cover the entire spectrum: From boutique coffee shops with a single outlet to a multinational retail conglomerate, and everything in between. No matter where you choose to stream feedback from, Ombea provides a branded and frictionless experience for the people that matter to you. As a result, you will enjoy a greater stream of responses and smarter advice. ## Ombea Reviews ### 1. A grate tool to know what your customers think about your store **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph B. | CTO & Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2021 **What do you like best about Ombea?** The OMBEA teem is grate and helpful. they were very responsive and extremely patient with all the question we had about their products. we really like the intuitive dashboard and the NPS report is grate. the custom alerts feature helps us notice the bottlenecks before they become in issue. the smiley rating scale is also very intuitive and easy to read for everyone. **What do you dislike about Ombea?** Some for the menus are a bit hidden but once login couple of times they are easy to find. **What problems is Ombea solving and how is that benefiting you?** We needed a feedback solution to track NPS across different departments of our store. ### 2. OMBEA always adding new featurs **Rating:** 5.0/5.0 stars **Reviewed by:** Ross W. | Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2020 **What do you like best about Ombea?** We are an online retailer using embedded smiley questions to understand how well our website is performing recently. We decided to start measuring experience at the point of delivery as well. It was extremely easy with OMBEA. After delivery, we automatically send out SMS messages to collect feedback from the customers about their overall experience. Love the branding possibilities and how modern and fresh it all looks. **What do you dislike about Ombea?** We didn't find any problems with them !! **What problems is Ombea solving and how is that benefiting you?** We needed a solutions to measures customer satisfaction online and at the point of delivery. OMBEA does with brilliantly. It's also very simple to set up and use. ### 3. Great feedback from our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Adilynn A. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2021 **What do you like best about Ombea?** We love how easy it is for our customers to live feedback with OMBEA. We used another tool before and many customers got frustrated with the number of surveys they received. It hasn't been a case with OMBEA. The response rates have also gone up by 30% thanks to short and beautify designed surveys. **What do you dislike about Ombea?** I have nothing major dislikes comes to my mind. **What problems is Ombea solving and how is that benefiting you?** We needed a simpler tool to measure customer satisfaction that wouldn't overwhelm our customers with long surveys. ### 4. Awesome customer experience suite **Rating:** 5.0/5.0 stars **Reviewed by:** Riya S. | Regional Sales Manager - AZ, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2021 **What do you like best about Ombea?** OMBEA is easy to use both for our customer and for us when we need to analyse their feedback.The surveys are conversational and non-intrusive, this way we manage to collect valuable feedback without frustrating our customer. **What do you dislike about Ombea?** Nothing, everything has been absolutely positive. **What problems is Ombea solving and how is that benefiting you?** We were looking for an intuitive platform to measure customer experience. OMBEA had some of the best support for any tool that was have purchased. They were always positive and very responsive to all the requests. we are very happy with the end product and the results we're seeing via the feedback tools. ## Ombea Discussions - [What is OMBEA used for?](https://www.g2.com/discussions/what-is-ombea-used-for) - [View Ombea pricing details and edition comparison](https://www.g2.com/products/ombea-ombea/reviews?open_modal_url=%2Fproducts%2Fombea-ombea%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fombea-ombea%252Freviews%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+17%3A50%3A06+-0500&secure%5Bsession_id%5D=74cbf6f4-4710-43b0-8ad5-3ac2bcb45229&secure%5Btoken%5D=baf0a4bc1d3589754aa212f192f3eb34ae1c564b5bc9504bffa50a5a0c21c9df&format=llm_user) ## Ombea Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates - Customizable Templates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal - Employee Portal - Surveys & Feedback - Peer-to-Peer Recognition **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Multi-Language **Additional Functionality** - Real-Time Reporting - Customizable Branding - Rewards Program - Reporting/Analytics - Learning & Development - Social Engagement - Chat/Messaging - Customizable Questions - Customizable Reports - Commenting/Notes - Engagement Tracking - Generative AI - Employee Profiles - Question Library - Gamification - Real-Time Data - Performance Metrics - Scoring - AI Copilot - Offboarding - Visual Analytics - Employee Onboarding - Alerts/Notifications - Employee Database **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations ## Top Ombea Alternatives - [Mentimeter](https://www.g2.com/products/mentimeter/reviews) - 4.7/5.0 (789 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 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