The simplicity of the UI used as an operator, and on the viewers side is minimal but effective. Review collected by and hosted on G2.com.

Sometimes Olark network may not be up but out of 1000 times logging in, this happens maybe 1 to 5 times. Not unreasonable. I also hope operator could send attachments. I also hope there could be a group chat feature for operators. Review collected by and hosted on G2.com.

Most of our chats are handled by a specific team so we don't always get to see what their day to day is like. With the sales force integration we can easily get a look into that to better assist our customers. Review collected by and hosted on G2.com.

No major issues at the moment. If options are added in the future to further the salesforce integration that would be great. Review collected by and hosted on G2.com.

I love how simple the system is to use and implement. It took us no time to get up and running and is such an amazing tool for our customers. Our Customers also love the quick easy solution for questions they have. If customers are on our website and have a question, they do not want any stumbling blocks on their path to purchase and this solves that issue! Review collected by and hosted on G2.com.

We can’t easily transform a chat into our support system to create a ticket. Reporting is by extremely customizable either. Review collected by and hosted on G2.com.

You can customize the chat box however you choose, colors, logos, text, etc.

It now has a mobile option so people on their mobile phones can chat. Review collected by and hosted on G2.com.

Nothing at the moment. :) I started using this after a few products a few years ago and it seems to work very well. Review collected by and hosted on G2.com.

Great tool. They focused on one area of customer support-chat, and ended upcreating a very good product that is laser focused on getting the job done. The pricing policy is simple, and stability is great. Review collected by and hosted on G2.com.

I've heard of stability issues in the past but haven't experienced this. Review collected by and hosted on G2.com.

I like the simplicity of the platform. Very easy to navigate and not too many bells and whistles as to confuse you. Review collected by and hosted on G2.com.

There are a lot of outages and all points of the day. They need to stabilize the product. Review collected by and hosted on G2.com.

We needed a live chat program and Olark gave us just that and at an affordable price too.

I like the ui of this program, it is straight forward and easy to navigate. We didn't have to spend days training our staffs on how to use this tool. They picked it up themselves within a day. Review collected by and hosted on G2.com.

Olark doesn't yet have a mobile app. Thus our support team can't connect with customers on the move. Review collected by and hosted on G2.com.

It's easy to locate transcripts when needed Review collected by and hosted on G2.com.

I do not dislike anything about it other than sometimes when it takes a minute to load, other than that,no complaints. Review collected by and hosted on G2.com.

Olark has all of the functions you need to help customers quickly as long as you do not have a huge workload. Review collected by and hosted on G2.com.

The aoftware seems to be down more often than I would like. Many times your 3 maximum customers turns into 1 for no apparent reason as well. Review collected by and hosted on G2.com.

I've enjoyed how easy it is to use Olark. It was simple to install on our website, easy to configure, and didn't take much time at all before we were live chatting with customers. Review collected by and hosted on G2.com.

Olark lacks a mobile solution and doesn't offer strong alternatives through third party integrations. An integration with Slack is available, but there are some glitches. Review collected by and hosted on G2.com.