UC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

5/30/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great idea bad timimg"

4/5

What do you like best about Olark?

The ease of use ans being able to see what my customers are buying Review collected by and hosted on G2.com.

What do you dislike about Olark?

How quickly they boot you to inactive for lack of response 10 seconds is quick Review collected by and hosted on G2.com.

UP

Verified User in Printing

Small-Business (50 or fewer emp.)

10/10/2018

"A helpful addition to our website."

4/5

What do you like best about Olark?

I enjoy Olark and how we are able to connect with customers in real time. It's nice sending automated messages as well, even when we aren't available to chat. Review collected by and hosted on G2.com.

What do you dislike about Olark?

Sometimes when I turn off a targeted chat it still shows up to site visitors. Review collected by and hosted on G2.com.

Recommendations to others considering Olark:

Do it! Review collected by and hosted on G2.com.

What problems is Olark solving and how is that benefiting you?

We are solving customer's problems and answering questions faster than ever before talking with them in real time. We have found that since we get to troubleshoot on the spot, we are able to make more sales because customers do not get confused and leave the site. Review collected by and hosted on G2.com.

CG

Christopher G.

Vacation Planner

Hospitality

Mid-Market (51-1000 emp.)

3/20/2018

"Perfect chat experience!"

5/5

What do you like best about Olark?

It is a great program, with lots to offer, and from what I have seen, the company is amazing to it's employees, which can effect the clients, since you can often tell based on customer service experiences. It allows us to keep track of all of our chats, as well as allows the guests to grade their experience. Plus it has generated a ton of new leads for us! Review collected by and hosted on G2.com.

What do you dislike about Olark?

The only feature I wish existed was a way to put a chat on hold, or allow them to put their info in and let them know that someone will be with them momentarily, instead of getting multiple chats at once. We often have to all be offline to finish what we are doing, which doesn't allow the clients to use the chat feature. It would be useful for those companies, like us, the only usually have 2-4 people online at one time. Review collected by and hosted on G2.com.

Recommendations to others considering Olark:

Make sure you will have enough staff to man it, in case you are getting a large influx of chats. It can be hard to handle 3 or more at one time. Review collected by and hosted on G2.com.

What problems is Olark solving and how is that benefiting you?

It helps us catch those guests who don't want to call in and talk to someone real. We are able to give our information at the click of a button, and then eventually get more leads out of it. We require at least their email address, so they also get put into our mailing system, which also helps to generate leads. Review collected by and hosted on G2.com.

UF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

8/29/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Love Olark"

5/5

What do you like best about Olark?

Olark is great for businesses who have a chat function on their website! They make things so easy to chat with customers and the shortcuts are a must! Review collected by and hosted on G2.com.

What do you dislike about Olark?

There is some lag in the chats sometimes, but that could have to do with my internet connection. Review collected by and hosted on G2.com.

What problems is Olark solving and how is that benefiting you?

We use Olark mainly to help customers troubleshoot purchases that they are having issues with or clarifying any questions that they might have about our product. The instant messaging helps a lot with those who are out of the country and needing immediate assistance, or those who are uncomfortable calling in to talk to a representative. Review collected by and hosted on G2.com.

DC

Destiny C.

Mid-Market (51-1000 emp.)

5/15/2018

"Great for Customer Interaction!"

5/5

What do you like best about Olark?

I like that it's in real-time, you can see what the guest is looking at, and the short cuts make chatting very easy. Review collected by and hosted on G2.com.

What do you dislike about Olark?

After 5 minutes if you have not responded to a chat it puts you away. Review collected by and hosted on G2.com.

Recommendations to others considering Olark:

Definitely recommend it for guests to be able to ask small questions without having to call. Or for you to be able to get a guest on the phone if they have more complicated questions. Review collected by and hosted on G2.com.

What problems is Olark solving and how is that benefiting you?

Since I am in sales, it helps us engage guests that would normally be surfing the web. I get commission only on calls over the phone, so I can disrupt their online booking by offering to answer questions over the phone. Review collected by and hosted on G2.com.

UC

Verified User in Consumer Services

Enterprise (> 1000 emp.)

12/7/2018

"Great Service! "

5/5

What do you like best about Olark?

I like the easy outline of the website. Review collected by and hosted on G2.com.

What do you dislike about Olark?

I do not have any dislikes! I think the entire experience is amazing and I would definitely recommend anyone to this site. They are just amazing and great! Review collected by and hosted on G2.com.

AM

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

11/15/2018

"Lets chat"

4.5/5

What do you like best about Olark?

It is very user friendly and has the ability for anyone in our company to work with. It has helped out customers get a faster response to their questions or concerns for their visits, treatment and results. Review collected by and hosted on G2.com.

What do you dislike about Olark?

It would be great to have a options for the customer to pick their language to better assist them in asking their questions or concerns. A translator button would be great. Over the years we have found that there are certain words that do not translate correctly. Review collected by and hosted on G2.com.

DC

Destiny C.

Vacation Planner

Hospitality

Mid-Market (51-1000 emp.)

5/1/2018

"Easy to Use Olark"

5/5

What do you like best about Olark?

It is very user friendly. Very bright and colorful. I love the shortcuts ability! Review collected by and hosted on G2.com.

What do you dislike about Olark?

I do not like that I can be logged out if I have not spoken to a customer within 5 minutes. If there was an additional notification sound or pop up that would be convenient. Review collected by and hosted on G2.com.

Recommendations to others considering Olark:

It's a great way to be able to reach out to customers passively on your website, and be able to answer any questions they may have! Confusion is a guests least favorite feeling, and will what make them go to another site. Review collected by and hosted on G2.com.

What problems is Olark solving and how is that benefiting you?

We are able to turn passive clicks on our websites and convert them to bookings. Review collected by and hosted on G2.com.

AE

Verified User in Events Services

Mid-Market (51-1000 emp.)

11/13/2018

"Olark has some helpful features "

3/5

What do you like best about Olark?

I like the ability to transfer chats, see analytics on the team and chat into their support team. Review collected by and hosted on G2.com.

What do you dislike about Olark?

Olark does not easily integrate its analytics into Salesforce. Review collected by and hosted on G2.com.

UR

Verified User in Retail

Small-Business (50 or fewer emp.)

12/16/2018

"Simple to learn"

3.5/5

What do you like best about Olark?

Easy to understand interface. Great introduction to chat support. Review collected by and hosted on G2.com.

What do you dislike about Olark?

There were several instances of okay being down, much so customers accused us of lying about or chat support hours. Review collected by and hosted on G2.com.