Their customer service is amazing. Whenever they mess up or it fails( which isn’t often), they always reach out and let us know and try to fix it as soon as possible. It’s really user friendly and efficient Review collected by and hosted on G2.com.

It would be nice if you could see more info on what the customer is doing. Also it’ll look like the customer is typing for a really long time when their not. If they could change that to where it says customer stopped typing or something that would be better Review collected by and hosted on G2.com.

We needed a quick, easy to implement, chat feature for our website. This provided that and a lot more. We quickly integrated it to our CRM and now not only use it for basic service related issues from customers but also as a lead generator! Review collected by and hosted on G2.com.

I like this product as it is, I only wonder if I would get a better integration to by CRM if I used their paid service or chat features instead. Overall if you need a good solution for chat this is it! Review collected by and hosted on G2.com.

Olark makes is easy to manage communication through our website. We are able to receive and respond to messages with the page information attached letting us know what products/information the person was looking at in regards to their questions/comments. Review collected by and hosted on G2.com.

So far we have been happy with the experience with olark, I cannot think of a overly negative comment that can be added. Review collected by and hosted on G2.com.

Quick notifications via email when someone leaves a question or inquiry about our website Review collected by and hosted on G2.com.

Plenty of SPAM Bots can operate the form and get by, but that's not to big a deal. Review collected by and hosted on G2.com.

I like the ease and the integration with Salesforce Review collected by and hosted on G2.com.

I wish that it would import the transcript into Salesforce Review collected by and hosted on G2.com.

I had little to no issues implementing and using this product, very user friendly and easy to navigate. Review collected by and hosted on G2.com.

Customer service is frustrating to correspond with especially when issues with the product demand immediate attention. Review collected by and hosted on G2.com.

I really loved that with Olark we were able to use shortcuts. This made our response time wicked fast and error free! Review collected by and hosted on G2.com.

I didn't like that sometimes it wouldn't show me which of my colleagues were online all of the time. It was nice to know when I was free to leave Olark and when they needed me there. Review collected by and hosted on G2.com.

Olark is a great reporting tool that pulls in the most important google analytics data that you choose and put it in a dashboard for you that you can send directly to your clients for easy transfer of metrics and reporting Review collected by and hosted on G2.com.

There is not really much that I dislike about Olark. The only thing I would say is that for some reason I cannot add users to my account, my whole team has to use one log in which is a little frustrating Review collected by and hosted on G2.com.

What I like best is being able to review transcripts from previous conversations. That way information is not lost when relaying message to others. Review collected by and hosted on G2.com.

What is dislike is that people can ask questions without filling in all their contact info. It makes it difficult to follow up when we don't exactly know who we are chatting with. Review collected by and hosted on G2.com.

Olark is great for pulling Google Analytics data in an easy to understand Report for coworkers and client. They love how I can provide them a link to their dashboard so that they can see their metrics every month Review collected by and hosted on G2.com.

I dont really dislike much about olark. Maybe that I cannot add multiple users for my team and that we have to share a single log in Review collected by and hosted on G2.com.