--- title: Olark Reviews meta\_title: 'Olark Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 224 reviews by the users' company size, role or industry to find out how Olark works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 224 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Olark Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **user-friendly interface** of Olark, making it enjoyable for both admins and users alike. [(1 mentions)](https://www.g2.com/products/olark/reviews?filters%5Bsentiment_snippet%5D=2470378&qs=pros-and-cons#reviews) Users enjoy the **nice interface** of Olark, making it a pleasant experience for both admins and customers. [(1 mentions)](https://www.g2.com/products/olark/reviews?filters%5Bsentiment_snippet%5D=2470371&qs=pros-and-cons#reviews) Users are frustrated by the **billing issues** related to exporting transcripts individually, necessitating extra payments. [(1 mentions)](https://www.g2.com/products/olark/reviews?filters%5Bsentiment_snippet%5D=2470376&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Olark ##### 1. Interface Ease Users appreciate the **user-friendly interface** of Olark, making it enjoyable for both admins and users alike. [ See 1 mentions ](https://www.g2.com/products/olark/reviews?filters%5Bsentiment_snippet%5D=2470378&qs=pros-and-cons#reviews) See Related User Reviews ![Brendan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brendan B.") BB Brendan B. Mid-Market (51-1000 emp.) 3.5/5 "Great Admin/User Interface, But Paying to Export Transcripts Stings" What do you like about Olark? The interface is really nice for both the admin and the user. ##### 2. User Interface Users enjoy the **nice interface** of Olark, making it a pleasant experience for both admins and customers. [ See 1 mentions ](https://www.g2.com/products/olark/reviews?filters%5Bsentiment_snippet%5D=2470371&qs=pros-and-cons#reviews) See Related User Reviews ![Brendan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brendan B.") BB Brendan B. Mid-Market (51-1000 emp.) 3.5/5 "Great Admin/User Interface, But Paying to Export Transcripts Stings" What do you like about Olark? The interface is really nice for both the admin and the user. ### Top Cons or Disadvantages of Olark ##### 1. Billing Issues Users are frustrated by the **billing issues** related to exporting transcripts individually, necessitating extra payments. [ See 1 mentions ](https://www.g2.com/products/olark/reviews?filters%5Bsentiment_snippet%5D=2470376&qs=pros-and-cons#reviews) See Related User Reviews ![Brendan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brendan B.") BB Brendan B. Mid-Market (51-1000 emp.) 3.5/5 "Great Admin/User Interface, But Paying to Export Transcripts Stings" What do you dislike about Olark? You need to pay to export transcripts. You can access them one by one but cannot export all of them. ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ View All Alternatives ](https://www.g2.com/products/olark/competitors/alternatives) ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Mid-Market (51-1000 emp.) 11/19/2018 "Olark works awesome most of the time " 3.5/5 What do you like best about Olark? Their customer service is amazing. Whenever they mess up or it fails( which isn’t often), they always reach out and let us know and try to fix it as soon as possible. It’s really user friendly and efficient Review collected by and hosted on G2.com. What do you dislike about Olark? It would be nice if you could see more info on what the customer is doing. Also it’ll look like the customer is typing for a really long time when their not. If they could change that to where it says customer stopped typing or something that would be better Review collected by and hosted on G2.com. Recommendations to others considering Olark: It’s a really great chatting option that really works well with customers and agents Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? We deal with a lot of info and showing customers where links are on our website. It’s really nice because it’s very efficient and easy to use Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Sports](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Sports") AS Verified User in Sports Mid-Market (51-1000 emp.) 10/19/2018 "Olark is a great solution! " 4/5 What do you like best about Olark? We needed a quick, easy to implement, chat feature for our website. This provided that and a lot more. We quickly integrated it to our CRM and now not only use it for basic service related issues from customers but also as a lead generator! Review collected by and hosted on G2.com. What do you dislike about Olark? I like this product as it is, I only wonder if I would get a better integration to by CRM if I used their paid service or chat features instead. Overall if you need a good solution for chat this is it! Review collected by and hosted on G2.com. Recommendations to others considering Olark: I would recommend this because it is quick to integrate to your website and also has a lot of other integration available for your CRM options. This will increase your visibility to the customer as well as generate business for you. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Online customer chat function. Lead creation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Timothy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Timothy M.") TM Timothy M. Customer Care Manager Consumer Goods Small-Business (50 or fewer emp.) 10/30/2018 "Great customer service communication tool" 4/5 What do you like best about Olark? Olark makes is easy to manage communication through our website. We are able to receive and respond to messages with the page information attached letting us know what products/information the person was looking at in regards to their questions/comments. Review collected by and hosted on G2.com. What do you dislike about Olark? So far we have been happy with the experience with olark, I cannot think of a overly negative comment that can be added. Review collected by and hosted on G2.com. Recommendations to others considering Olark: n/a Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? The solution Olark has provided is for a third party messaging solution for our website. Not having to create/manage an in house system is beneficial for our needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite AK Ann K. Excutive Producer Small-Business (50 or fewer emp.) 2/21/2019 "Olark Review" 3.5/5 What do you like best about Olark? Quick notifications via email when someone leaves a question or inquiry about our website Review collected by and hosted on G2.com. What do you dislike about Olark? Plenty of SPAM Bots can operate the form and get by, but that's not to big a deal. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Customers and Clients reaching out to us when we are away from the website and during off-peak hours. Chat-to-Email works great and we can respond via email vs having to sign into the site to respond. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 3/6/2019 "Awesome" 5/5 What do you like best about Olark? I like the ease and the integration with Salesforce Review collected by and hosted on G2.com. What do you dislike about Olark? I wish that it would import the transcript into Salesforce Review collected by and hosted on G2.com. Recommendations to others considering Olark: Definetly give it a shot. Has worked great for us so far! Very happy! Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? The ability to interact with potential clients. Also keeps track of the people in the chat that we miss! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sean P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sean P.") SP Sean P. Co-Founder Internet Small-Business (50 or fewer emp.) 1/3/2019 "User friendly and simple to use" 4/5 What do you like best about Olark? I had little to no issues implementing and using this product, very user friendly and easy to navigate. Review collected by and hosted on G2.com. What do you dislike about Olark? Customer service is frustrating to correspond with especially when issues with the product demand immediate attention. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Team collaboration and communication Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Tricia T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tricia T.") TT Tricia T. Customer Support Specialist Small-Business (50 or fewer emp.) 10/31/2018 "Olark was great for interacting with cusomers" 4.5/5 What do you like best about Olark? I really loved that with Olark we were able to use shortcuts. This made our response time wicked fast and error free! Review collected by and hosted on G2.com. What do you dislike about Olark? I didn't like that sometimes it wouldn't show me which of my colleagues were online all of the time. It was nice to know when I was free to leave Olark and when they needed me there. Review collected by and hosted on G2.com. Recommendations to others considering Olark: Be sure to know how you will respond to spam messages coming in ahead of time to have a streamlined workflow. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? We were able to help get potential clients on the phone with sales representatives very quickly. It really helped with our inbound leads Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Alyssa Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alyssa Z.") AZ Alyssa Z. Marketing Manager Mid-Market (51-1000 emp.) 11/6/2018 "Olark Review" 4.5/5 What do you like best about Olark? Olark is a great reporting tool that pulls in the most important google analytics data that you choose and put it in a dashboard for you that you can send directly to your clients for easy transfer of metrics and reporting Review collected by and hosted on G2.com. What do you dislike about Olark? There is not really much that I dislike about Olark. The only thing I would say is that for some reason I cannot add users to my account, my whole team has to use one log in which is a little frustrating Review collected by and hosted on G2.com. Recommendations to others considering Olark: definitely recommend for an easy to use reporting Dashboard! Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? reporting Review collected by and hosted on G2.com. Show More 11/13/2018 Validated ReviewerIncentivizedSource: G2 invite ![Sean S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sean S.") SS Sean S. Accounts Payable Mid-Market (51-1000 emp.) 10/23/2018 "Connect with the people looking at your website!" 4.5/5 What do you like best about Olark? What I like best is being able to review transcripts from previous conversations. That way information is not lost when relaying message to others. Review collected by and hosted on G2.com. What do you dislike about Olark? What is dislike is that people can ask questions without filling in all their contact info. It makes it difficult to follow up when we don't exactly know who we are chatting with. Review collected by and hosted on G2.com. Recommendations to others considering Olark: Set up push notifications and sound alerts so you know when people have written to you on the chat feature. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? We can communicate with people on our website and answer any questions they may have, providing us with excellent customer service. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Alyssa Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alyssa Z.") AZ Alyssa Z. Associate Marketing Manager Mid-Market (51-1000 emp.) 11/6/2018 "Olark Review" 4/5 What do you like best about Olark? Olark is great for pulling Google Analytics data in an easy to understand Report for coworkers and client. They love how I can provide them a link to their dashboard so that they can see their metrics every month Review collected by and hosted on G2.com. What do you dislike about Olark? I dont really dislike much about olark. Maybe that I cannot add multiple users for my team and that we have to share a single log in Review collected by and hosted on G2.com. Recommendations to others considering Olark: I really recommend this product especially for reporting and sharing metrics with your clients Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? reporting Review collected by and hosted on G2.com. 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