--- title: Olark Reviews meta\_title: 'Olark Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 224 reviews by the users' company size, role or industry to find out how Olark works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 224 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Olark Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **user-friendly interface** of Olark, making it enjoyable for both admins and users alike. [(1 mentions)](https://www.g2.com/products/olark/reviews?filters%5Bsentiment_snippet%5D=2470378&qs=pros-and-cons#reviews) Users enjoy the **nice interface** of Olark, making it a pleasant experience for both admins and customers. [(1 mentions)](https://www.g2.com/products/olark/reviews?filters%5Bsentiment_snippet%5D=2470371&qs=pros-and-cons#reviews) Users are frustrated by the **billing issues** related to exporting transcripts individually, necessitating extra payments. [(1 mentions)](https://www.g2.com/products/olark/reviews?filters%5Bsentiment_snippet%5D=2470376&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Olark ##### 1. Interface Ease Users appreciate the **user-friendly interface** of Olark, making it enjoyable for both admins and users alike. [ See 1 mentions ](https://www.g2.com/products/olark/reviews?filters%5Bsentiment_snippet%5D=2470378&qs=pros-and-cons#reviews) See Related User Reviews ![Brendan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brendan B.") BB Brendan B. Mid-Market (51-1000 emp.) 3.5/5 "Great Admin/User Interface, But Paying to Export Transcripts Stings" What do you like about Olark? The interface is really nice for both the admin and the user. ##### 2. User Interface Users enjoy the **nice interface** of Olark, making it a pleasant experience for both admins and customers. [ See 1 mentions ](https://www.g2.com/products/olark/reviews?filters%5Bsentiment_snippet%5D=2470371&qs=pros-and-cons#reviews) See Related User Reviews ![Brendan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brendan B.") BB Brendan B. Mid-Market (51-1000 emp.) 3.5/5 "Great Admin/User Interface, But Paying to Export Transcripts Stings" What do you like about Olark? The interface is really nice for both the admin and the user. ### Top Cons or Disadvantages of Olark ##### 1. Billing Issues Users are frustrated by the **billing issues** related to exporting transcripts individually, necessitating extra payments. [ See 1 mentions ](https://www.g2.com/products/olark/reviews?filters%5Bsentiment_snippet%5D=2470376&qs=pros-and-cons#reviews) See Related User Reviews ![Brendan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brendan B.") BB Brendan B. Mid-Market (51-1000 emp.) 3.5/5 "Great Admin/User Interface, But Paying to Export Transcripts Stings" What do you dislike about Olark? You need to pay to export transcripts. You can access them one by one but cannot export all of them. ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ View All Alternatives ](https://www.g2.com/products/olark/competitors/alternatives) ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") CO Verified User in Outsourcing/Offshoring Mid-Market (51-1000 emp.) 12/15/2021 "Great app with ability to create auto responses." 4/5 What do you like best about Olark? Ability to create auto responses. Copy of the chat convo is sent to the email. Review collected by and hosted on G2.com. What do you dislike about Olark? I think it can help to include a few themes to make it look perky? Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Communicating with clients with immediate concerns. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JS John S. Customer Service Rep III Mid-Market (51-1000 emp.) 5/3/2018 "OLARK is awesome!" 5/5 What do you like best about Olark? I love the way OLARK works so much that I use it everyday at work. I love that with OLARK I see the different metrics showing me how many chats I had and the ratings and so on. Review collected by and hosted on G2.com. What do you dislike about Olark? I can't really think of anything that I dislike about OLARK. Review collected by and hosted on G2.com. Recommendations to others considering Olark: I would highly recommend using OLARK for your business if you have the need for chatting with your customers or clients. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? The benefits of OLARK are simple...it helps me do my job of communicating with our customers very easily. Another benefit of using OLARK is the co-browsing feature which I use all the time, it's truly amazing! WOW, OLARK is the way to go for chatting software that will keep you up with all the lastest ways to interact with your customers. Review collected by and hosted on G2.com. Show More 11/30/2020 Current UserValidated ReviewerIncentivizedSource: G2 invite TA Thomas A. Small-Business (50 or fewer emp.) 11/25/2020 "Decent chat system" 4/5 What do you like best about Olark? Easy to set up, works pretty well. Not expensive versus some chat solutions. Review collected by and hosted on G2.com. What do you dislike about Olark? A proper desktop client would be useful for our customer service team. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Live chat is useful for our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Aaron P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaron P.") AP Aaron P. Customer Service Agent Publishing Mid-Market (51-1000 emp.) 10/25/2018 "Very clean chat platform" 4/5 What do you like best about Olark? Yo ucan easily see all of your customers who are currently chatting, even when they are chatting with another agent. You can also see all of your coworkers who are logged in so you can chat with them or easily transfer customers to them. You can look up previous chats to see where you can improve at chatting professionally Review collected by and hosted on G2.com. What do you dislike about Olark? Our supervisor can set a limit of active chats. I'm my case, my supervisor sets a limit so we don't have more than 2 active chats at a time. I seem to have a glitch with this because sometimes I'll randomly have 4+ chats with customers waiting for a response from me. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? We are chatting with customers who can't call on the phone, but need a quicker response than email. Benefits realized: there is more connectivity with agents and customers. Review collected by and hosted on G2.com. Show More 8/21/2019 Validated ReviewerIncentivizedSource: G2 invite AP alfonso p. data coordinator Small-Business (50 or fewer emp.) 10/1/2019 "great chat platform" 4.5/5 What do you like best about Olark? We started using Olark a few months back and thus far have liked that it's straight forward, and integrates with helpscout. Review collected by and hosted on G2.com. What do you dislike about Olark? The only thing I'd say needs work is the price for add on features. It seems that the price per user makes sense, but everything else is priced in a way to make it unattractive Review collected by and hosted on G2.com. Recommendations to others considering Olark: Definitely make sure whatever program you decide on integrates with your email client. This by far was the biggest factor for us, Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? we are seeing less emails, which means we can focus on more important aspects. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Chitvan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chitvan G.") CG Chitvan G. Assistant Professor Enterprise (\> 1000 emp.) 11/30/2019 "Olark" 4.5/5 What do you like best about Olark? Useful for online chatting... user interface is slow interactive and new users can use it efficiently Review collected by and hosted on G2.com. What do you dislike about Olark? Need to add some more functionality like stickers and file sharing options with security Review collected by and hosted on G2.com. Recommendations to others considering Olark: You can have free trial so have free trial and after that u will find it useful... u will use it by giving some little amount Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Discussion on new projects Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic OB Otile B. Otile Brown Small-Business (50 or fewer emp.) 7/16/2019 "Olark review" 4.5/5 What do you like best about Olark? With Olark, now we can have real-time chats with our website visitors who some turn to be customers. I am glad of what Olark can do when implemented and we have also noticed an increase in sales since our customer team is actively talking to customers on our website. The other good thing for using Olark is that it is easy to integrate to Wordpress and other softwares we are using. Review collected by and hosted on G2.com. What do you dislike about Olark? The monthly subscription fee can make someone stop using Olark especially for small startups like ours. I wish they can have have a free package so that people who cannot afford the monthly subscription fee can still benefit from one of the best chat apps for a website. Review collected by and hosted on G2.com. Recommendations to others considering Olark: I have to say that Olark is generally a very good live chat solution for websites. It increases the level of engagement between a company and its customers. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? We wanted a way to engage more with our customers and website visitors, thanks to Olark now we have solved that challenge. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Zachary C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zachary C.") ZC Zachary C. Marketing Manager Small-Business (50 or fewer emp.) 5/7/2019 "Full customer support team for a fraction of the price" 4/5 What do you like best about Olark? With Olark you get a full customer support team for a fraction of the price. I love being able to create automated messages that pop up depending on the different web pages the visitor lands on. I choose what messages the visitor is greeted with and can A/B test each. Review collected by and hosted on G2.com. What do you dislike about Olark? I wish that Olark had lead automated chat messages. The ability to click yes or no and direct the user through a sales process would be really cool. Review collected by and hosted on G2.com. Recommendations to others considering Olark: Use the Slack integration so you are able to get push notifications every time a site visitor chats with you. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? We are able to quickly communicate with new and unique website visitors immediately with the slack integration. Each visitor is greeted with a pre-determined friendly message. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KK kevin k. owner Small-Business (50 or fewer emp.) 6/5/2019 "Added huge value to our pay for click campaigns" 5/5 What do you like best about Olark? It's really simple to install on your website, provides some great tools for an auto response without it appearing robotic and provides easy access for your web visitors to reach out and contact you Review collected by and hosted on G2.com. What do you dislike about Olark? There is very little I dislike about it, constructive criticism it could do with some canned responses which would be useful to use when you can't quite get to respond to a customer efficiently Review collected by and hosted on G2.com. Recommendations to others considering Olark: Set it up to only display when you are actively online, it has a great feature to hide if not available and we find that most efficient way to use it, i.e. its live-support so customers don't expect to send you an email Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? I think it's greatly improved the conversion ratio of our AdWords campaigns and is certainly allowed people to communicate with us freely and easily without the suspicion of filling in forms Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jasmiina O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jasmiina O.") JO Jasmiina O. Marketing and Advertising Manager Marketing and Advertising Small-Business (50 or fewer emp.) 9/17/2019 "Easy to use and convenient " 4.5/5 What do you like best about Olark? The shortcuts work really well. It’s easy to search previous conversations as well. Review collected by and hosted on G2.com. What do you dislike about Olark? I’d like to edit the appearance more and make even more customised. Having said that I loved the wee holiday themes last Christmas! Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? The customers can contact us easily. Live chat can make people 30% more likely to convert. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat) ##### Explore More [Which auditing services solutions offer flexible licensing models that scale appropriately with team growth?](https://www.g2.com/discussions/which-auditing-services-solutions-offer-flexible-licensing-models-that-scale-appropriately-with-team-growth)[What is the most affordable location intelligence solution for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-location-intelligence-solution-for-smbs)[How does JumpCloud manage access to network resources (Wi-Fi, VPN) and infrastructure (servers, cloud VMs)?](https://www.g2.com/discussions/how-does-jumpcloud-manage-access-to-network-resources-wi-fi-vpn-and-infrastructure-servers-cloud-vms) [Which database DevOps software tools simplify dependency management between database changes?](https://www.g2.com/discussions/which-database-devops-software-tools-simplify-dependency-management-between-database-changes)[Most reliable MDR software for IT companies](https://www.g2.com/discussions/most-reliable-mdr-software-for-it-companies-which-one-do-you-recommend)[Pros and Cons Details](https://www.g2.com/products/olark/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)