--- title: Olark Reviews meta\_title: 'Olark Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 224 reviews by the users' company size, role or industry to find out how Olark works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 224 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Olark Reviews & Product Details Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark is WCAG 2.0 AA compliant, accessible, and GDPR ready. * * * Seller [Olark](https://www.g2.com/sellers/olark) Discussions [Olark Community](https://www.g2.com/products/olark/discuss) Languages Supported Afrikaans, Amharic, Arabic, Assamese, Azerbaijani, Bashkir, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Cebuano, Czech, Chuvash, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Iloko, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Kirghiz, Korean, Kurdish, Latin, Latvian, Lithuanian, Luxembourgish, Malayalam, Marathi, Macedonian, Malagasy, Mongolian, Malay, Burmese, Nepali, Newari, Dutch, Norwegian, Oriya, Punjabi, Polish, Portuguese, Pushto, Quechua, Romanian, Russian, Sanskrit, Sinhala, Slovak, Slovenian, Sindhi, Somali, Spanish, Albanian, Serbian, Sundanese, Swahili, Swedish, Tamil, Tatar, Telugu, Tajik, Tagalog, Thai, Turkmen, Turkish, Uighur, Ukrainian, Urdu, Uzbek, Vietnamese, Yiddish, Yoruba, Chinese (Simplified), Chinese (Traditional), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa Solution Type Best-of-Breed Overview by Ben Congleton Show More ## Pricing Pricing provided by Olark. ### Olark Live Chat $17 per month [ View More Pricing Information ](https://www.g2.com/products/olark/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![LiveChat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ View All Alternatives ](https://www.g2.com/products/olark/competitors/alternatives) ## User Insights Average based on 224 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Olark Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Commerce (formerly Magento Commerce) ](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) Show More ![Ian C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ian C.") IC Ian C. Client Advocacy Manager Small-Business (50 or fewer emp.) 12/28/2017 Business partner of the seller or seller's competitor, not included in G2 scores. "Great UI and Support" 5/5 What do you like best about Olark? The simplicity of the UI used as an operator, and on the viewers side is minimal but effective. Review collected by and hosted on G2.com. What do you dislike about Olark? Sometimes Olark network may not be up but out of 1000 times logging in, this happens maybe 1 to 5 times. Not unreasonable. I also hope operator could send attachments. I also hope there could be a group chat feature for operators. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Quick and fast website loading allows for maximal speed when logging in as operator. 10/10 there is no issues on the viewer side of chat, where operators are able to work fast with auto prompts and commanges. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") US Verified User in Staffing and Recruiting Mid-Market (51-1000 emp.) 7/31/2018 "Great Integration with salesforce" 4.5/5 What do you like best about Olark? Most of our chats are handled by a specific team so we don't always get to see what their day to day is like. With the sales force integration we can easily get a look into that to better assist our customers. Review collected by and hosted on G2.com. What do you dislike about Olark? No major issues at the moment. If options are added in the future to further the salesforce integration that would be great. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Customer Support Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") UC Verified User in Consumer Electronics Mid-Market (51-1000 emp.) 2/6/2018 "Such an easy program for new chat users!" 5/5 What do you like best about Olark? I love how simple the system is to use and implement. It took us no time to get up and running and is such an amazing tool for our customers. Our Customers also love the quick easy solution for questions they have. If customers are on our website and have a question, they do not want any stumbling blocks on their path to purchase and this solves that issue! Review collected by and hosted on G2.com. What do you dislike about Olark? We can’t easily transform a chat into our support system to create a ticket. Reporting is by extremely customizable either. Review collected by and hosted on G2.com. Recommendations to others considering Olark: I highly recommend this chat program. It's extremely easy to install and the Mobile Version is clean and simple. We have DEFINITELY received our ROI out of this :) Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Olark helps us answer questions in real-time in order to lessen the path to purchase. We are able to convert our customers much quicker by removing stumbling blocks. Review collected by and hosted on G2.com. Show More 2/8/2018 Validated ReviewerIncentivizedSource: G2 invite ![Sanjit M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanjit M.") SM Sanjit M. Digital Marketing Strategist, Founder Marketing and Advertising Small-Business (50 or fewer emp.) 7/13/2016 "A great chat service." 5/5 What do you like best about Olark? You can customize the chat box however you choose, colors, logos, text, etc. It now has a mobile option so people on their mobile phones can chat. Review collected by and hosted on G2.com. What do you dislike about Olark? Nothing at the moment. :) I started using this after a few products a few years ago and it seems to work very well. Review collected by and hosted on G2.com. Recommendations to others considering Olark: A great way to be present and check in with new website visitors. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Trying to be available to potential clients when they want to chat with someone, maybe to ask a question, maybe just to get that warm and fuzzy feeling. Review collected by and hosted on G2.com. Show More 12/27/2017 Current UserValidated ReviewerSource: Organic ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") UA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 8/14/2018 "Focused Chat Tool" 4/5 What do you like best about Olark? Great tool. They focused on one area of customer support-chat, and ended upcreating a very good product that is laser focused on getting the job done. The pricing policy is simple, and stability is great. Review collected by and hosted on G2.com. What do you dislike about Olark? I've heard of stability issues in the past but haven't experienced this. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Chat, Customer Support, Customer Service, Sales Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI Verified User in Internet Mid-Market (51-1000 emp.) 3/28/2018 "Simple, but too buggy to be worth it" 0/5 What do you like best about Olark? I like the simplicity of the platform. Very easy to navigate and not too many bells and whistles as to confuse you. Review collected by and hosted on G2.com. What do you dislike about Olark? There are a lot of outages and all points of the day. They need to stabilize the product. Review collected by and hosted on G2.com. Recommendations to others considering Olark: If you need chat available all the time, this is not the right service. if you can handle some outages, the price-point and simplicity could make it a good option. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Great, easy way to communicate with customers. Very intuitive interface makes it easy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Abiola A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abiola A.") AA Abiola A. Junior Software Developer Logistics and Supply Chain Small-Business (50 or fewer emp.) 12/19/2017 "Olark is straight to the point. " 4/5 What do you like best about Olark? We needed a live chat program and Olark gave us just that and at an affordable price too. I like the ui of this program, it is straight forward and easy to navigate. We didn't have to spend days training our staffs on how to use this tool. They picked it up themselves within a day. Review collected by and hosted on G2.com. What do you dislike about Olark? Olark doesn't yet have a mobile app. Thus our support team can't connect with customers on the move. Review collected by and hosted on G2.com. Recommendations to others considering Olark: It may not be the best help desk program out there but it gives great value for its price and provides users with the basic features you expect from an help desk program. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Olark has helped us increase our user to customer conversion rate and also halved our services churn rate. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ML Madalane L. Mid-Market (51-1000 emp.) 1/29/2018 "Olark" 5/5 What do you like best about Olark? It's easy to locate transcripts when needed Review collected by and hosted on G2.com. What do you dislike about Olark? I do not dislike anything about it other than sometimes when it takes a minute to load, other than that,no complaints. Review collected by and hosted on G2.com. Recommendations to others considering Olark: Very useful in an Operations setting especially for casework Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? locating duplicates cases of the same issues if a customer reaches out via Olark, we can resolve duplicate cases or help track old conversations to resolve new issues Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 6/24/2018 "Works for Small Business Loads" 3.5/5 What do you like best about Olark? Olark has all of the functions you need to help customers quickly as long as you do not have a huge workload. Review collected by and hosted on G2.com. What do you dislike about Olark? The aoftware seems to be down more often than I would like. Many times your 3 maximum customers turns into 1 for no apparent reason as well. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Having Live Chat is always a bonus for customers because they want their problem or question solved ASAP. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Small-Business (50 or fewer emp.) 12/19/2017 "Olark is a straightforward live chat solution" 4/5 What do you like best about Olark? I've enjoyed how easy it is to use Olark. It was simple to install on our website, easy to configure, and didn't take much time at all before we were live chatting with customers. Review collected by and hosted on G2.com. What do you dislike about Olark? Olark lacks a mobile solution and doesn't offer strong alternatives through third party integrations. An integration with Slack is available, but there are some glitches. Review collected by and hosted on G2.com. Recommendations to others considering Olark: Olark offers a handy guide that helps get you started. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? We initially began offering live chat to customers so that we could solve their issues a little faster. One benefit is that as I have been talking to our users in real time, I am able to assess the situation faster and offer suggestions which help to resolve their core problem. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Olark? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Olark ](https://www.g2.com/products/olark/discussions/new) GU Guest User What is Olark used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-olark-used-for) GU Guest User • Last activity over 4 years ago What is Olark chat? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-olark-chat) [ View all Discussions ](https://www.g2.com/products/olark/discuss) ## Pricing Options Pricing provided by Olark. ### Olark Live Chat $17 per month [ View More Pricing Information ](https://www.g2.com/products/olark/pricing) Olark Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/livechat-vs-olark) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-olark) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5155ef6198d17f22b7ba1ceb2a9db6fa/drift.png "Product Avatar Image") Drift 4.4/5(1,255) [ Compare Now ](https://www.g2.com/compare/drift-vs-olark) ##### ##### Olark Features Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Conversation Archiving Lead Development [ View More Features ](https://www.g2.com/products/olark/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat) ##### Explore More [Which operational risk app is best for small business use](https://www.g2.com/discussions/which-operational-risk-app-is-best-for-small-business-use)[What are the highest rated aviation compliance monitoring solutions for airlines requiring centralized safety and audit management?](https://www.g2.com/discussions/what-are-the-highest-rated-aviation-compliance-monitoring-solutions-for-airlines-requiring-centralized-safety-and-audit-management)[Best ASM software for reducing cybersecurity risks](https://www.g2.com/discussions/what-are-the-best-asm-tools-for-reducing-cybersecurity-risks) [How customizable are device policies, and are there pre-built templates for common use cases like BYOD, corporate-owned, or kiosk mode?](https://www.g2.com/discussions/how-customizable-are-device-policies-and-are-there-pre-built-templates-for-common-use-cases-like-byod-corporate-owned-or-kiosk-mode)[Best AI-powered agents for handling common customer queries](https://www.g2.com/discussions/what-are-the-best-ai-powered-agents-for-handling-common-customer-queries)[Pros and Cons Details](https://www.g2.com/products/olark/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)