--- title: Olark Reviews meta\_title: 'Olark Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 224 reviews by the users' company size, role or industry to find out how Olark works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 224 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Olark Reviews & Product Details Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark is WCAG 2.0 AA compliant, accessible, and GDPR ready. * * * Seller [Olark](https://www.g2.com/sellers/olark) Discussions [Olark Community](https://www.g2.com/products/olark/discuss) Languages Supported Afrikaans, Amharic, Arabic, Assamese, Azerbaijani, Bashkir, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Cebuano, Czech, Chuvash, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Iloko, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Kirghiz, Korean, Kurdish, Latin, Latvian, Lithuanian, Luxembourgish, Malayalam, Marathi, Macedonian, Malagasy, Mongolian, Malay, Burmese, Nepali, Newari, Dutch, Norwegian, Oriya, Punjabi, Polish, Portuguese, Pushto, Quechua, Romanian, Russian, Sanskrit, Sinhala, Slovak, Slovenian, Sindhi, Somali, Spanish, Albanian, Serbian, Sundanese, Swahili, Swedish, Tamil, Tatar, Telugu, Tajik, Tagalog, Thai, Turkmen, Turkish, Uighur, Ukrainian, Urdu, Uzbek, Vietnamese, Yiddish, Yoruba, Chinese (Simplified), Chinese (Traditional), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa Solution Type Best-of-Breed Overview by Ben Congleton Show More ## Pricing Pricing provided by Olark. ### Olark Live Chat $17 per month [ View More Pricing Information ](https://www.g2.com/products/olark/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![LiveChat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ View All Alternatives ](https://www.g2.com/products/olark/competitors/alternatives) ## User Insights Average based on 224 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Olark Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Commerce (formerly Magento Commerce) ](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) Show More ![Jesse P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesse P.") JP Jesse P. Senior Account Executive Mid-Market (51-1000 emp.) 3/20/2019 "Olark makes it easy to chat with customers through our company website" 4/5 What do you like best about Olark? I like that people can easily ask me sales questions through our main website. This allows better ways to serve customers during the sales process. Review collected by and hosted on G2.com. What do you dislike about Olark? When I transfer a chat to another saleperson, there is a long process to see the history of the chat. The salesperson taking over the chat has to login again and click into history. It just takes too long when people are expecting quick responses. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? We're making it easier for clients and prospects to get in touch with us and reach out without feeling like we're going to spam them if they leave their email on our site. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jade K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jade K.") JK Jade K. Guest Experience Assistant Manager Small-Business (50 or fewer emp.) 8/16/2019 "We \<3 Olark!" 5/5 What do you like best about Olark? The Dashboard is easy to manage for someone (me) who is not very techy. Review collected by and hosted on G2.com. What do you dislike about Olark? It would be helpful to our team to see if another agent has already started responding to a chat before "[name] is assigned to...] Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Our guests LOVE that we have a live chat feature on our website. Our conversion per interaction has increased because of it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JZ Julie Z. Receptionist Small-Business (50 or fewer emp.) 6/25/2019 "Easy to navigate" 5/5 What do you like best about Olark? I like that Olark is very easy to use, very quick and I can chat with multiple clients at once. Review collected by and hosted on G2.com. What do you dislike about Olark? I would like more options on the sounds settings. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? I am solving problems with clients getting our mobile locations, and obtaining their pet records. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 9/20/2019 "Very straightforward, user friendly, and co-browsing is cool." 5/5 What do you like best about Olark? Like how straightforward and real-time it is, the ability to customize notifications and save shortcuts, and how easy it is to toggle available status on/off. Review collected by and hosted on G2.com. What do you dislike about Olark? occasionally, it hangs, spins, or the availability toggle locks up or disappears - not really awesome. Review collected by and hosted on G2.com. Recommendations to others considering Olark: file sharing and cobrowsing can get laggy on occasion, but otherwise, it's a simple and straightforward chat app that's unobtrusive and easy to use. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? additional channel for interacting with client base. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Music](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Music") UM Verified User in Music Small-Business (50 or fewer emp.) 10/15/2019 "Great Chat Service!" 5/5 What do you like best about Olark? It allows our entire team to be in live chat through the day to be able to serve our customers the best way possible. Review collected by and hosted on G2.com. What do you dislike about Olark? I wish we could see everyone that is logged into the chat at the Same time Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? We can communicate with customers who need to solve a problem quickly but can’t get on the phone. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mel T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mel T.") MT Mel T. Artist Fine Art Small-Business (50 or fewer emp.) 11/5/2018 "The easiest way to keep up with customers in real-time." 4.5/5 What do you like best about Olark? The instant notifications and simple design help me stay in touch with clients; answering questions, communications and sales are made easier with a platform I can rely on. I can assist clients in real-time while they are browsing my site and keep track of the specific items they are requesting. Review collected by and hosted on G2.com. What do you dislike about Olark? There is very little to improve on but I do have a few suggestions: It would be great to have this platform linked with my commerce platform so that payments can be handled within the chat. I also think that the popup chat bar could be more discreet but that is only a minor issue. Overall I am quite pleased with this product. It hasn't failed me yet. Review collected by and hosted on G2.com. Recommendations to others considering Olark: If you're looking for easy to use software that will help you stay in touch with clients and never miss a business opportunity then this is the product for you. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? As an independent artist, I am responsible for every part of my sales, presentation, customer service, and outreach. I can easily communicate with my clients and receive direct messages about interest in a piece or commission requests. The ability to send automated messages to peak my customer's interest and inform them of updates to my website is also a huge benefit. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 8/23/2019 "Lessen communication anxiety" 4.5/5 What do you like best about Olark? Accessibility for individuals who prefer to type over talk Review collected by and hosted on G2.com. What do you dislike about Olark? Not HIPPA compliant, so conversations may require an actual phone call Review collected by and hosted on G2.com. Recommendations to others considering Olark: The most basic plan only allows for one user at a time Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Easier way for anxious, shy individuals to communicate real-time Review collected by and hosted on G2.com. Show More 8/24/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Lisa T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisa T.") LT Lisa T. Manager, Marketing Strategy and Investment Small-Business (50 or fewer emp.) 12/12/2017 "Simple, easy to use, chat solution for a decent price" 4/5 What do you like best about Olark? I like how you can see the pages and activity of the visitor through the chat portal and the ability to tailor messages based on the page or activity. I also like how in the chat, it shows you the UTM params or referral source and also integrates with salesforce. Review collected by and hosted on G2.com. What do you dislike about Olark? Although Olark integrates with Pardot (which is great) it is a bit challenging to set up and doesn't always work. It can be especially challenging to integrate properly if you use chat for sales and support. This may not be a limitation on Olarks side, but if you use Pardot and need to push leads through to Saleforce, it can be a challenge. Review collected by and hosted on G2.com. Recommendations to others considering Olark: Do your research. Olark can be great, but make sure it meets all of your needs as there are plenty of options out there to compare. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Great tool for sales to answer questions on pricing or reach out at crucial moments to convert more visitors into leads. It's a great tool for support as they can answer questions and get through more cases. Review collected by and hosted on G2.com. Show More 10/30/2018 Validated ReviewerIncentivizedSource: G2 invite ![John C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John C.") JC John C. Company Owner Public Relations and Communications Small-Business (50 or fewer emp.) 1/17/2019 "Great customer service chat program" 4/5 What do you like best about Olark? Olark is a very easy to use chat service making communication to our clients on our website possible in real time. The reporting is easy to manage and read the analytics Review collected by and hosted on G2.com. What do you dislike about Olark? We have found no issues in using olark as of yet. Review collected by and hosted on G2.com. Recommendations to others considering Olark: Olark is great for smaller companies who have a lower budget for additional customer service oriented features like live chat and email automation. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? We have increased real time communication with our clients which has increased sales. What used to go to our inbox and have delayed response time is now addressed on a real time basis providing greater customer satisfaction. Review collected by and hosted on G2.com. Show More 1/21/2019 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") US Verified User in Staffing and Recruiting Enterprise (\> 1000 emp.) 12/26/2018 "Olark is great for connecting with customers " 5/5 What do you like best about Olark? What I like best is how with Olark I am able easily to connect with customers in real-time and see what they're seeing. Some customers don't want to call in and they might be multitasking so task offers another medium for our customers to connect with us and shared their issues and get answers in real-time. This is great as opposed to emailing us through our contact form- which often involves a lot of back and forth and wait time between each party's response. It takes on average 10 minutes to get a chat complete to resolve all their questions, whereas versus email we would have to sometimes take up to 24 hours to get an issue resolved with all the back and forth. Also, with Olark, we can see what page the customer is seeing which ensures that we are both on the same page. #punny Review collected by and hosted on G2.com. What do you dislike about Olark? I don't like how the link to that person's account doesn't automatically open. This means that I still have to manually pull up their account by searching by email in our system and this means more wait time for the client. Clients expect faster responses via chat and it would be nice if somehow Olark could be integrated with our CRM so that a customer's account can instantly pop up which would definitely create a WOW experience for clients as we are able to immediately look into the issue as opposed to searching for the account. Review collected by and hosted on G2.com. Recommendations to others considering Olark: Olark is easy to use and allows faster connection with customers in real-time. You're able to see when they're typing and what pages they're looking at which helps make a more WOW experience as you're able to more easily diagnose the issues. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? One of the main problems was response time. Previously we only had email channel where clients could write in. This meant a slow response time, and clients couldn't upload screenshots to their requests. This was a problem especially for our technical troubleshooting where a client was seeing something and we weren't sure what they were seeing and then they'd have to describe everything and then send us screenshots which further delayed the process. Plus, email led to a lot of back and forth which mean a longer response time to resolve their questions. With chat, they are now able to upload screenshots via Olark and we are able to answer all their questions while we're both available instead of waiting for the other party to reply by email. This has led to higher customer satisfaction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Olark? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Olark ](https://www.g2.com/products/olark/discussions/new) GU Guest User What is Olark used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-olark-used-for) GU Guest User • Last activity over 4 years ago What is Olark chat? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-olark-chat) [ View all Discussions ](https://www.g2.com/products/olark/discuss) ## Pricing Options Pricing provided by Olark. ### Olark Live Chat $17 per month [ View More Pricing Information ](https://www.g2.com/products/olark/pricing) Olark Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/livechat-vs-olark) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-olark) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5155ef6198d17f22b7ba1ceb2a9db6fa/drift.png "Product Avatar Image") Drift 4.4/5(1,255) [ Compare Now ](https://www.g2.com/compare/drift-vs-olark) ##### ##### Olark Features Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Conversation Archiving Lead Development [ View More Features ](https://www.g2.com/products/olark/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat) ##### Explore More [Which operational risk app is best for small business use](https://www.g2.com/discussions/which-operational-risk-app-is-best-for-small-business-use)[What are the highest rated aviation compliance monitoring solutions for airlines requiring centralized safety and audit management?](https://www.g2.com/discussions/what-are-the-highest-rated-aviation-compliance-monitoring-solutions-for-airlines-requiring-centralized-safety-and-audit-management)[Best ASM software for reducing cybersecurity risks](https://www.g2.com/discussions/what-are-the-best-asm-tools-for-reducing-cybersecurity-risks) [How customizable are device policies, and are there pre-built templates for common use cases like BYOD, corporate-owned, or kiosk mode?](https://www.g2.com/discussions/how-customizable-are-device-policies-and-are-there-pre-built-templates-for-common-use-cases-like-byod-corporate-owned-or-kiosk-mode)[Best AI-powered agents for handling common customer queries](https://www.g2.com/discussions/what-are-the-best-ai-powered-agents-for-handling-common-customer-queries)[Pros and Cons Details](https://www.g2.com/products/olark/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)