--- title: Olark Reviews meta\_title: 'Olark Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 224 reviews by the users' company size, role or industry to find out how Olark works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 224 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Olark Reviews & Product Details Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark is WCAG 2.0 AA compliant, accessible, and GDPR ready. * * * Seller [Olark](https://www.g2.com/sellers/olark) Discussions [Olark Community](https://www.g2.com/products/olark/discuss) Languages Supported Afrikaans, Amharic, Arabic, Assamese, Azerbaijani, Bashkir, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Cebuano, Czech, Chuvash, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Iloko, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Kirghiz, Korean, Kurdish, Latin, Latvian, Lithuanian, Luxembourgish, Malayalam, Marathi, Macedonian, Malagasy, Mongolian, Malay, Burmese, Nepali, Newari, Dutch, Norwegian, Oriya, Punjabi, Polish, Portuguese, Pushto, Quechua, Romanian, Russian, Sanskrit, Sinhala, Slovak, Slovenian, Sindhi, Somali, Spanish, Albanian, Serbian, Sundanese, Swahili, Swedish, Tamil, Tatar, Telugu, Tajik, Tagalog, Thai, Turkmen, Turkish, Uighur, Ukrainian, Urdu, Uzbek, Vietnamese, Yiddish, Yoruba, Chinese (Simplified), Chinese (Traditional), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa Solution Type Best-of-Breed Overview by Ben Congleton Show More ## Pricing Pricing provided by Olark. ### Olark Live Chat $17 per month [ View More Pricing Information ](https://www.g2.com/products/olark/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![LiveChat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ View All Alternatives ](https://www.g2.com/products/olark/competitors/alternatives) ## User Insights Average based on 224 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Olark Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Commerce (formerly Magento Commerce) ](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) Show More JR Jalmari R. Customer Services Agent Mid-Market (51-1000 emp.) 5/15/2019 ""Olark Review"" 5/5 What do you like best about Olark? Olark has all the expected functionalities to visit with customers and to attract with them thusly growing arrangements. The constant warning framework and client conduct investigation are extremely wonderful to utilize. This administration has totally changed how we cooperate with forthcoming customers. It's integration, client support and documentation capacities are fabulous. Review collected by and hosted on G2.com. What do you dislike about Olark? Hmm, i can't honestly think of anything that i dislike about this program. Review collected by and hosted on G2.com. Recommendations to others considering Olark: For detailing and sharing accurate metrics to your customers, I would recommend Olark. It streamlined our correspondence procedure and improved our association with customers/leads. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? With Olark ,we're ready to gauge the presentation all things considered, set a point of confinement on the measure of talks an operator can react to at one time, get to imperative logical which turns out to be essential to helping our association better organize chats,score our leads and alter our business technique by utilizing on the bits of knowledge in guest information gathered by Olark. It is extraordinary for giving the client a moment update. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DA Dolores A. Customer Services Agent Mid-Market (51-1000 emp.) 4/30/2019 ""Olark Review."" 5/5 What do you like best about Olark? Olark has all the required functionalities to visit with clients and to draw in with them along these lines expanding deals. The constant notice framework and client conduct investigation are extremely great to utilize. We can help customers continuously while they are perusing our site and monitor the particular things they are mentioning. Olark has produced a huge amount of new leads for us! Review collected by and hosted on G2.com. What do you dislike about Olark? I can't consider something I disdain. The device is exceptionally helpful. On the off chance that I could improve it I should seriously think about integrating it into different administrations. Review collected by and hosted on G2.com. Recommendations to others considering Olark: From my experience, Olark is a first rate item. I highly recommend their chat highlight. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? We use Olark for they quick help and correspondence with our clients. The capacity to send robotized messages to crest my client's advantage and educate them regarding updates to my site is likewise a colossal advantage. We have incorporated Olark into our eCommerce site and we are extremely content with the expansion in client commitment utilizing Olark. It likewise gives us a chance to see traffic and when and where clients are shopping on the site. It gives us a lot of knowledge. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Security and Investigations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Security and Investigations") AS Verified User in Security and Investigations Small-Business (50 or fewer emp.) 4/24/2019 "Excellent Tool. Will Generate Revenue if Using in Sales Environment." 5/5 What do you like best about Olark? It's a simple tool and it lets us interact with customers at a very important step in the buying process. The filtering and customization lets us adapt it to our site nicely. Reporting lets us measure employee performance. Review collected by and hosted on G2.com. What do you dislike about Olark? I can't think of something I dislike. The tool is very useful. If I could make it better I might consider integrating it into other services like gmail or hubspot to manage everything in one place. Review collected by and hosted on G2.com. Recommendations to others considering Olark: Use the trial if they offer it and test it out for a few days during business hours. Then test it out outside of business hours to see if you are missing opportunities in your normal way of doing business. Configure the chat box extensively and test out different messages/attention grabbers. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Customer communication is key for us. The conversion increases if we have an opportunity to speak with them. Customers are liking not having to talk with someone on the phone. It also lets us see traffic and when and where customers are shopping on the site. It gives us a great amount of insight. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite TG Tricey G. Director of Continuing Education Small-Business (50 or fewer emp.) 4/2/2019 "Providing outstanding customer service utilizing Olark." 4/5 What do you like best about Olark? My ability and my customer's ability to chat with a live person on the spot with an extremely short response time as well as their ability to recognize exactly who I am when I chat. Review collected by and hosted on G2.com. What do you dislike about Olark? Olark's internal caching feature shuts my chat off sometimes and it is a difficult process to get it up again. It does seem to have gotten much better in the last few weeks, however. There is not a screen share feature. Review collected by and hosted on G2.com. Recommendations to others considering Olark: Pretty stable platform. Good reliability. Very easy to use. Would like to see a screen share feature added. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Immediate support for our customers. Customers are happy because they get an answer or feedback or a referral to a trainer or specialist right away. No wait time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Professional Training & Coaching](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Professional Training & Coaching") UP Verified User in Professional Training & Coaching Small-Business (50 or fewer emp.) 4/16/2019 "Olark is a great tool!" 5/5 What do you like best about Olark? Love how simple it is to adjust settings for the chat, seems to be very easy for the users to use as well which is very important (we've used other chat platforms before where costumers felt lost and ended up just calling). Review collected by and hosted on G2.com. What do you dislike about Olark? I wish it had more design options, the look is great but it would be cool to be able to implement more design elements and import our own assets to fully customize it. Review collected by and hosted on G2.com. Recommendations to others considering Olark: Never be afraid to reach out to their customer support, I've had countless of questions that have been resolved almost instantly through their chat, they always go out of their way to make sure you have resolved any issues you were having with their product. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Costumer retention, it has helped greatly to be able to attend to our costumer's needs in real time while they're navigating through our website rather than them having to figure things out on their own and hesitate to give us a call or send an email due to urgency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 7/1/2019 "One of the Best website chats" 4/5 What do you like best about Olark? Olark is like one of the most important ways to chat with our customers on the website. I'd say that this is like the easiest way to accommodate customer and people who visit the website. Basically, you're able to chat with the customer just by getting their names and numbers. Another one would be the fact that you're able to solve the problem efficiently and effectively. There is also feedback at the end for the customer representative which is pretty awesome. Review collected by and hosted on G2.com. What do you dislike about Olark? The part that I don't like about Olark is limited features. Another would be restricted access to the location of the person who is basically chatting with you. Another would be, it doesn't really matter what information I put in to start the chat as a customer either valid or not. The chat will come through, basically, there is no filter of validation. Review collected by and hosted on G2.com. Recommendations to others considering Olark: Not much of an advise but yes it's a good way to get in touch with customers to build a better customer relationship and provide solutions at ease. Other than that you can also post pictures and documents links over the chat. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? We are able to resolve customers issues over that chat whoever visits our website with minimum effort and ease of use. Also, you can provide information via links and pictures. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 9/24/2019 "Easy to use and great UI" 4/5 What do you like best about Olark? Olark is very easy to use. I like the different chat features like automatic pop-up and the ability to toggle it on/off. Review collected by and hosted on G2.com. What do you dislike about Olark? Lack of metrics. I wish there was a way to group similar keywords and measure by them. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? We are solving our inability to chat on our website. Benefits include people chatting with us because of automatic pop-up when they arrive to the site. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") GC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/14/2019 "Great tool to integrate into your business/platform" 4.5/5 What do you like best about Olark? The shortcut keys for text. Provides a company feel to all customers receiving a uniformed message. Also saves time when navigating between multiple chats. Review collected by and hosted on G2.com. What do you dislike about Olark? The design doesn't feel very modern. There could be a better UI designed and possible personalising for user-facing settings. Review collected by and hosted on G2.com. Recommendations to others considering Olark: Create a list of frequent messages you are currently using and answers to FAQs (emails). These can be added to shortcuts for daily usage. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Visitors coming to our site for assistance with our platform. Email and call volumes decreased as a result. Customers feel they can reach us immediately as Olark links directly from our software. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Krista K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krista K.") KK Krista K. Founder, CEO, Principal Grant Writer Small-Business (50 or fewer emp.) 4/12/2019 "Easy setup, quick return on investment!" 5/5 What do you like best about Olark? I like how easy Olark is to implement and how it makes our company much more accessible to potential clients and students. For just a small fee each month, we are able to capture more leads and help students register for our courses before they leave our sales page and get out of the purchasing mindset. Review collected by and hosted on G2.com. What do you dislike about Olark? Maybe this is just something that I need to look into on Olark's site, but I would like to have training on other features of the software and how to best communicate with customers on the platform. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Answering questions that many potential students would not bother to email us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite WR Weldon R. Customer Support Specialist Mid-Market (51-1000 emp.) 3/18/2019 ""Incredible visit bolster gadget"" 5/5 What do you like best about Olark? Clean looking, simple to utilize and see regardless of whether you are simply beginning in Customer Support job where instruments now and again appear to be very confused. It effectively coordinates with your organization's site or different systems. It's UI grabs the eye of your clients to get associate with your help group. The conduct of clients is followed and could be utilized to examination to know their opinions Review collected by and hosted on G2.com. What do you dislike about Olark? Truly, Olark is a standout amongst the best items that we've at any point utilized! Review collected by and hosted on G2.com. Recommendations to others considering Olark: In case you're searching for simple to utilize programming that will enable you to keep in contact with customers and never botch a business chance then this is the item for you. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? General client support from their PC or versatile programs. End clients can discuss straightforwardly with care staff to have a plenty of issues settled; including deals data. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Olark? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Olark ](https://www.g2.com/products/olark/discussions/new) GU Guest User What is Olark used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-olark-used-for) GU Guest User • Last activity over 4 years ago What is Olark chat? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-olark-chat) [ View all Discussions ](https://www.g2.com/products/olark/discuss) ## Pricing Options Pricing provided by Olark. ### Olark Live Chat $17 per month [ View More Pricing Information ](https://www.g2.com/products/olark/pricing) Olark Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/livechat-vs-olark) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-olark) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5155ef6198d17f22b7ba1ceb2a9db6fa/drift.png "Product Avatar Image") Drift 4.4/5(1,255) [ Compare Now ](https://www.g2.com/compare/drift-vs-olark) ##### ##### Olark Features Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Conversation Archiving Lead Development [ View More Features ](https://www.g2.com/products/olark/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat) ##### Explore More [Which operational risk app is best for small business use](https://www.g2.com/discussions/which-operational-risk-app-is-best-for-small-business-use)[What are the highest rated aviation compliance monitoring solutions for airlines requiring centralized safety and audit management?](https://www.g2.com/discussions/what-are-the-highest-rated-aviation-compliance-monitoring-solutions-for-airlines-requiring-centralized-safety-and-audit-management)[Best ASM software for reducing cybersecurity risks](https://www.g2.com/discussions/what-are-the-best-asm-tools-for-reducing-cybersecurity-risks) [How customizable are device policies, and are there pre-built templates for common use cases like BYOD, corporate-owned, or kiosk mode?](https://www.g2.com/discussions/how-customizable-are-device-policies-and-are-there-pre-built-templates-for-common-use-cases-like-byod-corporate-owned-or-kiosk-mode)[Best AI-powered agents for handling common customer queries](https://www.g2.com/discussions/what-are-the-best-ai-powered-agents-for-handling-common-customer-queries)[Pros and Cons Details](https://www.g2.com/products/olark/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)