--- title: Olark Reviews meta\_title: 'Olark Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 224 reviews by the users' company size, role or industry to find out how Olark works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 224 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Olark Reviews & Product Details Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark is WCAG 2.0 AA compliant, accessible, and GDPR ready. * * * Seller [Olark](https://www.g2.com/sellers/olark) Discussions [Olark Community](https://www.g2.com/products/olark/discuss) Languages Supported Afrikaans, Amharic, Arabic, Assamese, Azerbaijani, Bashkir, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Cebuano, Czech, Chuvash, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Iloko, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Kirghiz, Korean, Kurdish, Latin, Latvian, Lithuanian, Luxembourgish, Malayalam, Marathi, Macedonian, Malagasy, Mongolian, Malay, Burmese, Nepali, Newari, Dutch, Norwegian, Oriya, Punjabi, Polish, Portuguese, Pushto, Quechua, Romanian, Russian, Sanskrit, Sinhala, Slovak, Slovenian, Sindhi, Somali, Spanish, Albanian, Serbian, Sundanese, Swahili, Swedish, Tamil, Tatar, Telugu, Tajik, Tagalog, Thai, Turkmen, Turkish, Uighur, Ukrainian, Urdu, Uzbek, Vietnamese, Yiddish, Yoruba, Chinese (Simplified), Chinese (Traditional), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa Solution Type Best-of-Breed Overview by Ben Congleton Show More ## Pricing Pricing provided by Olark. ### Olark Live Chat $17 per month [ View More Pricing Information ](https://www.g2.com/products/olark/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![LiveChat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ View All Alternatives ](https://www.g2.com/products/olark/competitors/alternatives) ## User Insights Average based on 224 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Olark Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Commerce (formerly Magento Commerce) ](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) Show More ![Verified User in Textiles](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Textiles") UT Verified User in Textiles Small-Business (50 or fewer emp.) 8/29/2018 "Great Chat Experience" 4/5 What do you like best about Olark? Easily assist customers, organized layout, able to see everything the customer is doing Review collected by and hosted on G2.com. What do you dislike about Olark? not enough customization options, using multiple names/accounts at once gets tricky Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Constant customer support, increased conversion rates Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") AC Verified User in Consumer Electronics Small-Business (50 or fewer emp.) 2/9/2018 "Such a great live chat program!" 5/5 What do you like best about Olark? We implemented this in a day and it was SO easy to install. You can customize it a bit to match your branding. The customer's portal and the admin's portal is super clean and easy to use. It gets the job done. Review collected by and hosted on G2.com. What do you dislike about Olark? Reporting is not extremely customizable. They just added send a photo, which is GREAT. I wish admins can send photos back, but I Think OLARK is working on this already. Other than that, I do not have many complaints. Review collected by and hosted on G2.com. Recommendations to others considering Olark: It also integrates with most web software programs like BigCommerce! Great news for us to keep track of customers :) Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Increasing conversion rates, reducing customer service emails and time, improving customer satisfaction with quick access to questions/answers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rachael M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachael M.") RM Rachael M. Sales Director Mid-Market (51-1000 emp.) 10/30/2017 "Olark - the king of chat!!" 5/5 What do you like best about Olark? What don't I love about Olark? The easy to use software, amazing customer support and all around fantastic product make Olark easy to love and recommend! Review collected by and hosted on G2.com. What do you dislike about Olark? Honestly, Olark is one of the best products that I've ever used! Review collected by and hosted on G2.com. Recommendations to others considering Olark: Olark is 1--% worth the small investment that it takes to stay in constant communication with your clients and provide stellar customer service in real time Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Constant communication with customers! Olark chat makes it easy to keep your customers engaged in real time! When using Olark, we saw our customer satisfaction skyrocket! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Kaylee E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaylee E.") KE Kaylee E. Interim Head of Demand Gen Small-Business (50 or fewer emp.) 11/28/2017 "Simplistic, Yet All You Need" 5/5 What do you like best about Olark? Olark is super simple to use, but also allows you to do everything you'd expect a chat software to accomplish. Review collected by and hosted on G2.com. What do you dislike about Olark? Sometimes Olark times out a little quickly, and marks my status as "away" without me noticing. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Olark is a great way to be of service to potential customers, as well as existing customers at any moment. This product breaks down a barrier that without Olark would hinder our revenue growth, and transparency with current customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Blake B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Blake B.") BB Blake B. Ecommerce & Consumer Products Manager Small-Business (50 or fewer emp.) 10/25/2017 "Simple to use and perfect for quick on-boarding. " 5/5 What do you like best about Olark? Olark is an outstanding live chat software that's perfect for an entry level customer service team. It's straight forward, has a great UX/UI/ and can be implemented in minutes. Review collected by and hosted on G2.com. What do you dislike about Olark? Honestly, nothing. The software is intuitive and the free trial lets you test out if it's a great fit for your organization. Review collected by and hosted on G2.com. Recommendations to others considering Olark: Even if you're curious, check out the free trial. It's excellent for for small and mid-sized businesses. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Lightweight customer service in an entry level customer service environment. We increased conversion rates by a third after implementing Olark live chat. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite DW Danielle W. Mid-Market (51-1000 emp.) 1/10/2018 "using olark to chat with customers" 5/5 What do you like best about Olark? It is easy to navigate. I like that you can create you own macros Review collected by and hosted on G2.com. What do you dislike about Olark? There isn't much that I don't like about olark. Some customers say that it is hard to minimize Review collected by and hosted on G2.com. Recommendations to others considering Olark: No recommendations at this time. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? We are chatting with customers through our online store. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sarah C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah C.") SC Sarah C. Owner Small-Business (50 or fewer emp.) 11/14/2017 "Olark is a good chat for support solution" 2.5/5 What do you like best about Olark? It's easy for clients to write in for help, they get instant access to a team of experts, and the experience is seamless on their end. Review collected by and hosted on G2.com. What do you dislike about Olark? It's hard as a user to see who on the team is taking a conversation. There's no real time transcript updating like Intercom. Often, I've typed out a response to a client before I realize someone else already responded, so that was time wasted. Review collected by and hosted on G2.com. Recommendations to others considering Olark: This is a good tool if you have a very small team, but is cumbersome and doesn't scale well for large support teams. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Chat for support for our clients. It's a great solution for them when they need help. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jonathan W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan W.") JW Jonathan W. Outbound Account Executive Information Technology and Services Mid-Market (51-1000 emp.) 1/7/2018 "Olark is Great" 5/5 What do you like best about Olark? Shortcut responses, turn on and off easily, find transcripts easily. I like that it remembers who talked to whom. Review collected by and hosted on G2.com. What do you dislike about Olark? I don't like how if, I leave it on on accident, sometimes it lets dozens of conversations come through, and other times Ollie cuts me off. I wish it cut me off more consistently. Review collected by and hosted on G2.com. Recommendations to others considering Olark: Learn to make quick commands early on! Will save you time. Establish clear rules for how it is to be used. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? Quick easy responses. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Enterprise (\> 1000 emp.) 12/22/2017 "A great chat program" 3.5/5 What do you like best about Olark? It's easy to use, and it's easy to implement. I think we were up and running within a week of buying the software. Review collected by and hosted on G2.com. What do you dislike about Olark? It'd be nice to be able to attach files, as when we work with students, we often need to send them documents, so it'd be nice to do that via chat. Review collected by and hosted on G2.com. Recommendations to others considering Olark: Great product, inexpensive, easy to implement. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? It's a great way to communicate. People don't always want to call or email, so this gives them another option. It's widely utilized. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Michelle M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle M.") MM Michelle M. Customer Support Manager Computer Software Mid-Market (51-1000 emp.) 8/23/2017 "Good but could be better" 4/5 What do you like best about Olark? Ease of setup was ideal since we needed a quick resolution when our previous platform would no longer work for us. Review collected by and hosted on G2.com. What do you dislike about Olark? I wish there were more reporting options and we have the ability to tag chats based on keywords and pages the client was on when speaking with an agent. However, they have added additional reporting features that are helpful. Review collected by and hosted on G2.com. What problems is Olark solving and how is that benefiting you? We needed a way to offer clients omni channel support while fitting in with our brand aesthetic. We have seen an increase in adoption with our clients which get them support faster using a preferred medium. All in all we are happy with the results. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Olark? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Olark ](https://www.g2.com/products/olark/discussions/new) GU Guest User What is Olark used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-olark-used-for) GU Guest User • Last activity over 4 years ago What is Olark chat? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-olark-chat) [ View all Discussions ](https://www.g2.com/products/olark/discuss) ## Pricing Options Pricing provided by Olark. ### Olark Live Chat $17 per month [ View More Pricing Information ](https://www.g2.com/products/olark/pricing) Olark Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/livechat-vs-olark) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-olark) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5155ef6198d17f22b7ba1ceb2a9db6fa/drift.png "Product Avatar Image") Drift 4.4/5(1,255) [ Compare Now ](https://www.g2.com/compare/drift-vs-olark) ##### ##### Olark Features Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Conversation Archiving Lead Development [ View More Features ](https://www.g2.com/products/olark/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat) ##### Explore More [Which auditing services solutions offer flexible licensing models that scale appropriately with team growth?](https://www.g2.com/discussions/which-auditing-services-solutions-offer-flexible-licensing-models-that-scale-appropriately-with-team-growth)[What is the most affordable location intelligence solution for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-location-intelligence-solution-for-smbs)[How does JumpCloud manage access to network resources (Wi-Fi, VPN) and infrastructure (servers, cloud VMs)?](https://www.g2.com/discussions/how-does-jumpcloud-manage-access-to-network-resources-wi-fi-vpn-and-infrastructure-servers-cloud-vms) [Which database DevOps software tools simplify dependency management between database changes?](https://www.g2.com/discussions/which-database-devops-software-tools-simplify-dependency-management-between-database-changes)[Most reliable MDR software for IT companies](https://www.g2.com/discussions/most-reliable-mdr-software-for-it-companies-which-one-do-you-recommend)[Pros and Cons Details](https://www.g2.com/products/olark/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)