Olark Reviews & Product Details

I love the way OLARK works so much that I use it everyday at work. I love that with OLARK I see the different metrics showing me how many chats I had and the ratings and so on. Review collected by and hosted on G2.com.

I can't really think of anything that I dislike about OLARK. Review collected by and hosted on G2.com.

Easy to set up, works pretty well. Not expensive versus some chat solutions. Review collected by and hosted on G2.com.

A proper desktop client would be useful for our customer service team. Review collected by and hosted on G2.com.

We started using Olark a few months back and thus far have liked that it's straight forward, and integrates with helpscout. Review collected by and hosted on G2.com.

The only thing I'd say needs work is the price for add on features. It seems that the price per user makes sense, but everything else is priced in a way to make it unattractive Review collected by and hosted on G2.com.

Useful for online chatting... user interface is slow interactive and new users can use it efficiently Review collected by and hosted on G2.com.

Need to add some more functionality like stickers and file sharing options with security Review collected by and hosted on G2.com.

With Olark, now we can have real-time chats with our website visitors who some turn to be customers. I am glad of what Olark can do when implemented and we have also noticed an increase in sales since our customer team is actively talking to customers on our website. The other good thing for using Olark is that it is easy to integrate to Wordpress and other softwares we are using. Review collected by and hosted on G2.com.

The monthly subscription fee can make someone stop using Olark especially for small startups like ours. I wish they can have have a free package so that people who cannot afford the monthly subscription fee can still benefit from one of the best chat apps for a website. Review collected by and hosted on G2.com.

With Olark you get a full customer support team for a fraction of the price. I love being able to create automated messages that pop up depending on the different web pages the visitor lands on. I choose what messages the visitor is greeted with and can A/B test each. Review collected by and hosted on G2.com.

I wish that Olark had lead automated chat messages. The ability to click yes or no and direct the user through a sales process would be really cool. Review collected by and hosted on G2.com.

It's really simple to install on your website, provides some great tools for an auto response without it appearing robotic and provides easy access for your web visitors to reach out and contact you Review collected by and hosted on G2.com.

There is very little I dislike about it, constructive criticism it could do with some canned responses which would be useful to use when you can't quite get to respond to a customer efficiently Review collected by and hosted on G2.com.

The shortcuts work really well. It’s easy to search previous conversations as well. Review collected by and hosted on G2.com.

I’d like to edit the appearance more and make even more customised. Having said that I loved the wee holiday themes last Christmas! Review collected by and hosted on G2.com.

Olark has all the expected functionalities to visit with customers and to attract with them thusly growing arrangements. The constant warning framework and client conduct investigation are extremely wonderful to utilize. This administration has totally changed how we cooperate with forthcoming customers. It's integration, client support and documentation capacities are fabulous. Review collected by and hosted on G2.com.

Hmm, i can't honestly think of anything that i dislike about this program. Review collected by and hosted on G2.com.

Olark has all the required functionalities to visit with clients and to draw in with them along these lines expanding deals. The constant notice framework and client conduct investigation are extremely great to utilize. We can help customers continuously while they are perusing our site and monitor the particular things they are mentioning. Olark has produced a huge amount of new leads for us! Review collected by and hosted on G2.com.

I can't consider something I disdain. The device is exceptionally helpful. On the off chance that I could improve it I should seriously think about integrating it into different administrations. Review collected by and hosted on G2.com.

It's a simple tool and it lets us interact with customers at a very important step in the buying process. The filtering and customization lets us adapt it to our site nicely. Reporting lets us measure employee performance. Review collected by and hosted on G2.com.

I can't think of something I dislike. The tool is very useful. If I could make it better I might consider integrating it into other services like gmail or hubspot to manage everything in one place. Review collected by and hosted on G2.com.

My ability and my customer's ability to chat with a live person on the spot with an extremely short response time as well as their ability to recognize exactly who I am when I chat. Review collected by and hosted on G2.com.

Olark's internal caching feature shuts my chat off sometimes and it is a difficult process to get it up again. It does seem to have gotten much better in the last few weeks, however. There is not a screen share feature. Review collected by and hosted on G2.com.

Love how simple it is to adjust settings for the chat, seems to be very easy for the users to use as well which is very important (we've used other chat platforms before where costumers felt lost and ended up just calling). Review collected by and hosted on G2.com.

I wish it had more design options, the look is great but it would be cool to be able to implement more design elements and import our own assets to fully customize it. Review collected by and hosted on G2.com.

Olark is like one of the most important ways to chat with our customers on the website. I'd say that this is like the easiest way to accommodate customer and people who visit the website. Basically, you're able to chat with the customer just by getting their names and numbers. Another one would be the fact that you're able to solve the problem efficiently and effectively. There is also feedback at the end for the customer representative which is pretty awesome. Review collected by and hosted on G2.com.

The part that I don't like about Olark is limited features. Another would be restricted access to the location of the person who is basically chatting with you. Another would be, it doesn't really matter what information I put in to start the chat as a customer either valid or not. The chat will come through, basically, there is no filter of validation. Review collected by and hosted on G2.com.

Olark is very easy to use. I like the different chat features like automatic pop-up and the ability to toggle it on/off. Review collected by and hosted on G2.com.

Lack of metrics. I wish there was a way to group similar keywords and measure by them. Review collected by and hosted on G2.com.

The shortcut keys for text. Provides a company feel to all customers receiving a uniformed message. Also saves time when navigating between multiple chats. Review collected by and hosted on G2.com.

The design doesn't feel very modern. There could be a better UI designed and possible personalising for user-facing settings. Review collected by and hosted on G2.com.

I like how easy Olark is to implement and how it makes our company much more accessible to potential clients and students. For just a small fee each month, we are able to capture more leads and help students register for our courses before they leave our sales page and get out of the purchasing mindset. Review collected by and hosted on G2.com.

Maybe this is just something that I need to look into on Olark's site, but I would like to have training on other features of the software and how to best communicate with customers on the platform. Review collected by and hosted on G2.com.

Clean looking, simple to utilize and see regardless of whether you are simply beginning in Customer Support job where instruments now and again appear to be very confused. It effectively coordinates with your organization's site or different systems. It's UI grabs the eye of your clients to get associate with your help group. The conduct of clients is followed and could be utilized to examination to know their opinions Review collected by and hosted on G2.com.

Truly, Olark is a standout amongst the best items that we've at any point utilized! Review collected by and hosted on G2.com.

I like that people can easily ask me sales questions through our main website. This allows better ways to serve customers during the sales process. Review collected by and hosted on G2.com.

When I transfer a chat to another saleperson, there is a long process to see the history of the chat. The salesperson taking over the chat has to login again and click into history. It just takes too long when people are expecting quick responses. Review collected by and hosted on G2.com.

The Dashboard is easy to manage for someone (me) who is not very techy. Review collected by and hosted on G2.com.

It would be helpful to our team to see if another agent has already started responding to a chat before "[name] is assigned to...] Review collected by and hosted on G2.com.

I like that Olark is very easy to use, very quick and I can chat with multiple clients at once. Review collected by and hosted on G2.com.

I would like more options on the sounds settings. Review collected by and hosted on G2.com.

Like how straightforward and real-time it is, the ability to customize notifications and save shortcuts, and how easy it is to toggle available status on/off. Review collected by and hosted on G2.com.

occasionally, it hangs, spins, or the availability toggle locks up or disappears - not really awesome. Review collected by and hosted on G2.com.

It allows our entire team to be in live chat through the day to be able to serve our customers the best way possible. Review collected by and hosted on G2.com.

I wish we could see everyone that is logged into the chat at the Same time Review collected by and hosted on G2.com.