--- title: Okta Reviews meta_title: 'Okta Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1370 reviews by the users' company size, role or industry to find out how Okta works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1370 scale: '5' date_modified: '2026-08-14' parent_category: name: Identity Management url: https://www.g2.com/categories/identity-management --- # Okta Reviews **Vendor:** Okta **Category:** [Identity and Access Management (IAM) Software](https://www.g2.com/categories/identity-and-access-management-iam) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,370 ## About Okta Okta, Inc. is The World’s Identity Company™. We secure AI, machine, and human identity so everyone is free to safely use any technology. Our customer and workforce solutions empower businesses and developers to protect their AI agents, users, employees, and partners while driving security, efficiencies, and innovation. Learn why the world’s leading brands trust Okta for authentication, authorization, and more at okta.com. ## Okta Pros & Cons **What users like:** - Users find Okta's **ease of use** remarkable, streamlining access and enhancing security across multiple sites. (207 reviews) - Users value the **flexible dual factor authentication** of Okta, enhancing security while simplifying access across multiple platforms. (158 reviews) - Users value Okta's **single sign-on security** that simplifies access, enhances security, and boosts overall productivity. (153 reviews) - Users benefit from **streamlined access** with Okta's Single Sign-On, simplifying login processes and enhancing security effortlessly. (143 reviews) - Users love Okta for its **easy access** , streamlining login processes and enhancing productivity with a single sign-on feature. (140 reviews) - SSO (Single Sign-On) (133 reviews) - Users value Okta for its **seamless login experience** , allowing easy access to multiple apps with robust security features. (114 reviews) - Access Convenience (102 reviews) - Login Ease (96 reviews) - Access Management (91 reviews) **What users dislike:** - Users report **authentication issues** with Okta, leading to frustrating delays and access problems across multiple applications. (77 reviews) - Users find the **login issues** with Okta frustrating, as it can be slow and tedious, impacting accessibility. (64 reviews) - Users find Okta's pricing to be **high and lacking transparency** , making it challenging for smaller organizations to manage costs. (46 reviews) - Users find the **setup process complex** , especially when managing policies and troubleshooting access issues. (44 reviews) - Users find the **frequent authentication prompts** disruptive, especially when logged in on the same device. (39 reviews) - User Difficulty (36 reviews) - Complex Usability (31 reviews) - Difficult Setup (31 reviews) - Complexity (30 reviews) - Complex Configuration (27 reviews) ## Okta Reviews ### 1. Overly Aggressive Sales Tactics **Rating:** 0.0/5.0 stars **Reviewed by:** Jessica W. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Okta?** Okta seemed like a good product, however they had a huge security incident, and their prices are too high. **What do you dislike about Okta?** They continue to contact me, even when I have asked them to stop, multiple times. I have told them I went with another solution. They try to patronize me with my selection of a different SSO solution. **What problems is Okta solving and how is that benefiting you?** It would have been beneficial for SSO, since we didn't have an SSO provider previously. ### 2. Password resets never work. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2024 **What do you like best about Okta?** It seems to work pretty well up until it forces me to reset my password. **What do you dislike about Okta?** When I am forced to reset my password it is a whole ordeal. The process is terrible, it doesn't work correctly, and I am always forced to raise a ticket. **What problems is Okta solving and how is that benefiting you?** I have fewer things to log in to. However, the pain of resetting my password does not outweigh this. ### 3. Year after year they are trying to jack up prices **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Okta?** SSO integration and onboarding is easy to use **What do you dislike about Okta?** Way overpriced as an identity solutions compared to AWS Cognito or other competitors. **What problems is Okta solving and how is that benefiting you?** SSO provisioning and identification ### 4. Okta Works So Well, Legit Users Get Locked Out on the Reg **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Okta?** Nothing really. I can't say I like anything about this. It is always problematic for me, locking me out of my work account to the point they had to reset my account like I was a new employee. **What do you dislike about Okta?** The fact that it prevents me from accessing my work account from home sometimes, at which I have to wait until I return to the building to get on my company wifi to fix it. And it requires calling the support at Okta, which sometimes takes up time on my day off. **What problems is Okta solving and how is that benefiting you?** It serves as a security when logging into the company systems, but many people have had problems when the old system worked just fine. ### 5. Look up "Okta death loop" to see what your employees will think **Rating:** 0.0/5.0 stars **Reviewed by:** Hilary W. | Product Lead, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Okta?** The idea of security and the initial set up on the first device was ok **What do you dislike about Okta?** I think going forward if a company uses Okta I will reconsider whether I should join them. It says something about their tech stack. Look up "Okta death loop" and it's hell if you change devices!!! At least the recommended setup excludes sign in so there is no workaround; your workers are just locked out should they get a new device. **What problems is Okta solving and how is that benefiting you?** It is the worst! ### 6. Okta is easy and and very story tool **Rating:** 0.5/5.0 stars **Reviewed by:** Sheetal C. | IAM Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2021 **What do you like best about Okta?** Besuse its Cloud, you dont need installation. Ease of configurations Has lot many connectors available out of the box. And the usefulness of step by step setup guides for application onboarding. Otka integraton Network has lot many apps **What do you dislike about Okta?** More AD centric. When you need to integrate any other user Repo we need to do Developement **Recommendations to others considering Okta:** You need to do some development in case you have different user cases based on user attributes **What problems is Okta solving and how is that benefiting you?** Single sign on Single log out Blocking of IP zone Azure ### 7. Difficult to use **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2020 **What do you like best about Okta?** I don't really like it at all to be honest **What do you dislike about Okta?** -There are two different apps for SSO and for verification - how does that make any sense? -I have to verify my login every time on my phone and it asks me to do this 2-3 times a day, which is a pain. I run into a demo and have to take 5 minutes to get my phone and verify my login before I can show my prospect the demo, huge pain -We didn't really get any training on how to use it and it is not very seamless to me at all, for instance, I tried to login to a separate app I use and it doesn't even let me login because its not "Registered" with Okta I much prefer LastPass from a user friendliness standpoint. Lastpass allows me to categorize apps based on use as well as generate organic passwords. **What problems is Okta solving and how is that benefiting you?** -Issues logging into apps -Issues staying logged in when I need it most. I wish that Okta allowed me to log in at the beginning of the day so it wouldn't disrupt my workflow through out the day with the verify app ### 8. Solves a problem, but adds new complexity **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** December 31, 2017 **What do you like best about Okta?** Having one place to log into things is nice. It's especially helpful in our case when we have many services to log into, some of which use shared passwords. Previously we had an encrypted lookup script for these cases, so having it integrated into the browser is helpful. **What do you dislike about Okta?** Adding SAML to everything when the world seemed to be moving to OAuth has added a lot of complexity. Extra support had to be integrated into our software for it to function fully. It does not support Basic Authentication. Most annoying, the Firefox addon does not work in the nightly builds of Firefox at all -- a nonsensical error message appears instead. The UI is often confusing -- you can't tell which items are generic services where you have to save your own password vs ones where the company has set them up for you. **Recommendations to others considering Okta:** Is this the right software for the job or just adding Enterprise complexity? **What problems is Okta solving and how is that benefiting you?** We have a lot of online and cloud based services to log into. We can do this from one place, and it allows us easy login options to places that ### 9. I'm surprised this is a popular product **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2017 **What do you like best about Okta?** ------ I do not really like this product and I am taking the time to write a bad review while I have to wait for my email to be reset from IT! I honestly don't understand why this product exists. **What do you dislike about Okta?** I am currently locked out of my account - Google Authenticator did not work with this phone. The login reset information is being sent to my email... which is locked out. There's no option to email support - **What problems is Okta solving and how is that benefiting you?** None ### 10. Misleading website for small business users. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Fine Art | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2018 **What do you like best about Okta?** Great tool and functionality. The interface is clean and easy to use. **What do you dislike about Okta?** $1500 / year minimum Frustrating and condescending support team **Recommendations to others considering Okta:** If you just need a dashboard and password management go to someone else. **What problems is Okta solving and how is that benefiting you?** Dashboard with SSO into the 10+ tools our team uses on a daily basis. ### 11. 8 months of a case escalation and Salesforce provisioning issues STILL Not fixed **Rating:** 0.5/5.0 stars **Reviewed by:** Chris P. | Director of Salesforce Development, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2017 **What do you like best about Okta?** Wide support for multiple cloud apps - it connects to just about every Enterprise application **What do you dislike about Okta?** Customer support - I have had a case open for 3/4 of a year regarding Salesforce user provisioning and the product's inability to do what is mapped in our system. :Completely baffled as to how this hasn't been escalated to the highest levels to address an issue this old. **What problems is Okta solving and how is that benefiting you?** Single Source provider for cloud apps ## Okta Discussions - [Is there a way to access your applications on a mobile device?](https://www.g2.com/discussions/is-there-a-way-to-access-your-applications-on-a-mobile-device) - 5 comments, 2 upvotes - [How are you balancing Okta’s strong SSO and MFA benefits with pricing and admin complexity?](https://www.g2.com/discussions/how-are-you-balancing-okta-s-strong-sso-and-mfa-benefits-with-pricing-and-admin-complexity) - 1 comment, 1 upvote - [How good is Okta?](https://www.g2.com/discussions/how-good-is-okta) - 2 comments, 1 upvote - [Azure AD](https://www.g2.com/discussions/azure-ad) - 1 comment, 1 upvote - [Does Okta have a plugin for integration with Spring Boot and Spring Security?](https://www.g2.com/discussions/does-okta-have-a-plugin-for-integration-with-spring-boot-and-spring-security) - 2 comments, 1 upvote - [View Okta pricing details and edition comparison](https://www.g2.com/products/okta/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+03%3A13%3A02+-0500&secure%5Bsession_id%5D=3f06c928-02b2-4140-81e6-38e1cb72e902&secure%5Btoken%5D=80a6c487be928dcd611ae5f85da49d0abf95f8104b30b85047f02d4ed611551b&format=llm_user) ## Okta Integrations - 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Secure Data Storage - User Defined Attributes - Third-Party Integrations - Reporting/Analytics - Audit Trail - Automated Scheduling - Active Directory Integration - Secure Login - Real-Time Notifications - Event Logs - Activity Dashboard - Generative AI - Risk Assessment - Self Service Portal - Data Verification - Customizable Templates - Biometrics - Security Auditing - AI Copilot - Real-Time Data - Reporting & Statistics - Monitoring - HIPAA Compliant - Real-Time Monitoring - Customizable Reports - Risk Analysis **Additional Functionality** - Generative AI - AI Copilot - Access Controls/Permissions - Active Directory Integration - Multiple User Accounts - Data Verification - Access Management - Activity Dashboard - Secure Data Storage - Data Security - Biometrics - HIPAA Compliant - SSL Security - Alerts/Notifications - API - Data Synchronization - Secure Login - Policy Management - User Management - Real-Time Data - Password Management - Self Service Portal - Reporting/Analytics - Employee Onboarding - Activity Tracking - Audit Trail - Compliance Management - Credential Management - Third-Party Integrations - Workflow Management **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Fraud Detection - PCI Compliance - Application Management - Audit Management - Single Sign On - Secure Data Storage - SSL Security - Privileged Account Management - Reporting & Statistics - Two-Factor Authentication - Member Accounts - HIPAA Compliant - AI Copilot - Self-Service Access Request - User Provisioning - Audit Trail - Third-Party Integrations - Real-Time Notifications - Active Directory Integration - Authentication - Compliance Management - Workflow Management - Access Controls/Permissions - Access Management - Secure Login - Customizable Branding - Real-Time Monitoring - Security Auditing - Policy Management - Data Synchronization - Collaboration Tools - API - Unified Directory - Multi-Factor Authentication - Biometrics - Activity Dashboard - Generative AI - Credential Management - Event Logs - Real-Time Analytics - Password Management - Access Certification - Self Service Portal - Mobile Access **Authentication Options** - Authentication User experience - Supports Required Authentication systems - Multi-Factor Authentication - Supports Required Authentication Methods/Protocols - Federation/SAML support (idp) - Federation/SAML support (sp) - Two-Factor Authentication - Authentication **User on/off Boarding** - Self Service Access requests - Smart/Automated Provisioning - Role Management - Policy Management - Access Termination - Approval Workflows - Compliance Management - Audit Management - Workflow Management - Template Management - Application Management - Password Management - Access Management **Network Management** - Security Analytics - API/Integrations **Access Control** - Directory Listing Management - Access Termination - Remote Access - Partner Access - Reviews Management - Advertising Management - SEO Management **Functionality** - Self-registration and self-service - Authentication - Scalability - Consent and preference management - Social login - Customer data linking - Access Management - Two-Factor Authentication **Functionality** - User provisioning - Password manager - Single Sign-on - Enforces policies - Authentication - Multi-factor authentication - Two-Factor Authentication **Monitoring** - Investigate - Monitoring - Misconfigurations - Integrate - Visability - Continuous Monitoring **Agentic AI - AWS Marketplace** - Cross-system Integration **Lifecycle & Provisioning - Non-Human Identity Management (NHIM) Solutions** - Credential Rotation & Revocation - Automated Registration & Provisioning - De-Provisioning & Retirement **Access Control Types** - Endpoint access - Local Access - Remote Access - Partner Access - Supports BYOD users **User Maintenance** - Self Service Password Reset - Bulk Changes - Bi-directional Identity Synchronization **Security** - Security Automation - Application Security - Workload Protection - Data Protection **Administration** - Smart/Automated Provisioning - Policy Management - On-premise identity repositories supported - Ease of Connecting Applications ** Type** - On-premises solution - Cloud-solution **Remediation** - Remediation - Audit **AI Authentication Risk Management - Customer Identity and Access Management (CIAM)** - Adaptive MFA - Anomaly Detection - Fraudulent Login Detection - Adaptive Authentication Policies - Risk-Based Authentication **Access, Authentication & Authorization - Non-Human Identity Management (NHIM) Solutions** - Fine-Grained Access Control - Machine-Native Authentication Methods - Contextual / Just-In-Time Access **Additional Functionality** - Role-Based Permissions - Data Analysis Tools - Anomaly/Malware Detection - Risk Alerts - Password Management - Access Management - Data Classification - Access Control - Incident Response Checklists - Active Directory Integration - Multi-Factor Authentication - Search/Filter - Real-time Alerts - Remediation Management - Risk-Based Authentication - Configuration Management - Generative AI - Activity Dashboard - AI Copilot - Prioritization - Deception Management - Root Cause Analysis - Identity Verification - Access Certification - Behavioral Analytics **Administration** - Ease of installation on server - Password Policy Enforcement - Administration Console - Ease of connecting applications - Self Service Password Administration - Single Sign On **Governance** - Identifies and Alerts for Threats - Compliance Audits **Identity Management** - Adaptive Access Control - Identity Scoring - User Monitoring **Functionality** - SSO - Multi-Factor Authentication - Supports Required Authentication systems ** Reporting** - Activity Tracking - Reporting - Access & Permission Change Reporting - Compliance & Audit Trail Export - Ad hoc Reporting - Role-Based Permissions - Real-Time Reporting **AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)** - Liveness Detection **Visibility, Governance & Compliance - Non-Human Identity Management (NHIM) Solutions** - Policy Enforcement & Governance - Audit Logging & Activity Monitoring - Integration with IAM/Cloud/DevOps Ecosystem - Discovery & Inventory of Non-Human Ids **Additional Functionality** - Generative AI - Profile Change Approvals - AI Copilot - Search/Filter - Payment Processing - Profile Visibility Controls - Profile Templates - Layout & Design - Customer Portal **Platform** - Multiple Operating system support - Multi-Domain Support - Cross Browser support - Fail over protection - Reporting - Auditing - Third Party Web Services support **Administration** - Reporting - Mobile App - Ease of set up for target systems - APIs **Generative AI** - AI Text Summarization **Authentication & Authorization - Identity and Access Management (IAM)** - Adaptive & Contextual Access Control **Additional Functionality** - Real-Time Notifications - Access Certification - Behavioral Analytics - Self Service Portal - Generative AI - Multiple Authentication Methods - User Provisioning - Data Security - Reporting/Analytics - Single Sign On - Automatic User/Device Recognition - Unified Directory - Self-Service Access Request - AI Copilot **Administration & Governance - Identity and Access Management (IAM)** - Identity Lifecycle Management - Self‑Service Account Management - Member Accounts - User Management - Multiple User Accounts **Generative AI - Identity and Access Management (IAM)** - AI‑Driven Access Anomaly Detection - Automated Policy Tuning **Additional Functionality** - Secure Data Storage - User Defined Attributes - Third-Party Integrations - Reporting/Analytics - Audit Trail - Automated Scheduling - Active Directory Integration - Secure Login - Real-Time Notifications - Event Logs - Activity Dashboard - Generative AI - Risk Assessment - Self Service Portal - Data Verification - Customizable Templates - Biometrics - Security Auditing - AI Copilot - Real-Time Data - Reporting & Statistics - Monitoring - HIPAA Compliant - Real-Time Monitoring - Customizable Reports - Risk Analysis ## Top Okta Alternatives - [CyberArk Workforce Identity](https://www.g2.com/products/cyberark-workforce-identity/reviews) - 4.5/5.0 (126 reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - 4.5/5.0 (3,933 reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - 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