What I like best about Okendo is how seamlessly it turns our customer feedback into a true growth engine for our brand. First, Okendo makes sorting through our collection of reviews incredibly easy Another standout feature is the level of customization. The review widgets are modern, clean, and highly adaptable to match our brand’s look and feel. Okendo integrates smoothly into a storefront and as an administrator I enjoy the easy access from our Shopify platform. Finally, the analytics and insights are genuinely actionable. Okendo doesn’t just show star ratings; it surfaces trends, customer sentiment, and product-specific insights that helps us make informed decisions with our products. Review collected by and hosted on G2.com.

There is nothing at the moment that I dislike about Okendo. Review collected by and hosted on G2.com.

Okendo has done a great job helping us use optimize our loyalty program, quizzes, reviews, and surveys to help us further our marketing strategy and connect more with our customers. They integrate well with our SMS & Email partner and their team is extremely quick in offering any assistance with issues or errors. Review collected by and hosted on G2.com.

We ran into issues when importing loyalty customers and it's unfortunate how much information we lose on the data of our loyalty customers when switching. We no longer get to see how they earned their points in the past, or any detailed information on their history as a Calzuro loyalty customer. Review collected by and hosted on G2.com.

It makes it easier for customer's to provide customer reviews. Review collected by and hosted on G2.com.

Manual product groupings to place reviews for the same style together Review collected by and hosted on G2.com.

Okendo is user-friendly while still being powerful. It has made collecting and displaying reviews seamless, which in turn has helped boost customer trust and conversions. The integrations run smoothly, and the support from our account manager has been excellent. Review collected by and hosted on G2.com.

Overall, we’ve had a very positive experience with Okendo. The only minor drawback is that some of the more advanced features can take a bit of time to fully learn, but that feels expected for a platform with this much functionality. On the plus side, the support team is consistently helpful, which keeps the whole process smooth. Review collected by and hosted on G2.com.

I think Okendo does a great job in helping us collect reviews. I'm also really happy with their customer service, which is very good. I find the widgets to be really seamless and they connect to Shopify pretty seamlessly too. Their support is great—they help you set things up and really hold your hand, so you don't have to try to figure it out yourself. The initial setup was very easy. Review collected by and hosted on G2.com.

It's a little bit more expensive than I would think it should be Review collected by and hosted on G2.com.

I loved working with Okendo to set up our skincare quiz because it helps our customers provide information that guides them to a product recommendation. Okendo helps us build trust with our customers, and it was really easy to set up. The Okendo team helped us a ton when we initially launched with reviews and then later when we implemented our custom quiz. Review collected by and hosted on G2.com.

There are some feature limitations or customization limitations that we can't manage ourselves and require the Okendo team to handle. Review collected by and hosted on G2.com.

I love how Okendo seamlessly integrates with our Shopify and Klaviyo flows. This integration allows us to automate review request emails through Klaviyo, enabling us to target customers at the perfect moment post-purchase, which is incredibly efficient. On the Shopify side, the review display is both seamless and customisable, allowing us to maintain our brand aesthetic across product pages, which I find truly beneficial. Moreover, the initial setup of Okendo was straightforward and well-supported, making it easy to implement and get everything running quickly. Overall, these features truly enhance our operation and make managing customer reviews a breeze. Review collected by and hosted on G2.com.

I find the lack of deeper analytics and insights directly within Okendo to be a limitation. The information provided could be more actionable to help us make better data-driven decisions. Additionally, I think there could be more design flexibility with widget customisation. A more intuitive drag-and-drop editor or built-in style presets would make it easier to customise the display while maintaining our brand aesthetics. Review collected by and hosted on G2.com.

I use Okendo to collect reviews from my customers and display them on my ecommerce store, and I really appreciate its user-friendly UI. It solves the problem of review collection with automated flows, which makes the process smoother for me. What I like most about Okendo is that it has all the necessary features like review import, automated collection flows, and review moderation, and they're designed to be easy to use. Review collected by and hosted on G2.com.

I'm a bit frustrated that there's no way I can send manual discount codes for reviewers. Also, when reviewers leave a review directly on our store, not through Okendo, I can't use Okendo to generate and send a review incentive discount code to them. Review collected by and hosted on G2.com.

The integration into shopify is intuitive, the product data exporting is a breeze and the team has been very quick to respond to any development or expansion requests. Review collected by and hosted on G2.com.

Migrating reviews across multiple storefront and languages can be complex Review collected by and hosted on G2.com.

I think everything on the review package is top notch. We've got great customer service; every time we needed something, we get it. We have optimization calls very frequently. I'm also impressed that Okendo keeps bringing up new stuff. The way we can display the reviews on the sites in a very comfortable way is a plus, and you can check reviews for each and every item, sort them, and have tags for customers, which makes it easy for them to check on reviews. Review collected by and hosted on G2.com.

We decided to go with cashback, and Okendo doesn't have cashback. We only have point structure. Loyalty programs. So, yep. That's one thing. You can work on improving on the short term. Review collected by and hosted on G2.com.