The software is incredibly easy to use and quick to set up. The pricing is also very reasonable, making it an excellent value for businesses of any size. Review collected by and hosted on G2.com.

I wish there were more tools and customization options in the review settings to better fit different business needs and create a more tailored customer experience. Review collected by and hosted on G2.com.

I like Okendo's integration with Klaviyo because it makes the emails sent out feel native to our brand. This helps with trust from customers and increases the likelihood that they will complete the reviews. I also appreciate the automated structure Okendo has built for capturing reviews, as it allows us to utilize reviews much more easily than our old manual setup. The automated email flow in the back end of Klaviyo is also very easy to use and manage. Additionally, I felt that Okendo offers a better connection with Shopify and Klaviyo, which provides us with a more seamless experience for our customers. Review collected by and hosted on G2.com.

When we were setting up Klaviyo, there were a limited number of features we could customize, leading to the emails looking different from our brand. I wanted to change the star icon used in the email and on the review form but couldn't. We couldn't change the font of the reviews on site, so they look different from the rest of the text on the page. We're a minimal brand and often found we could like things to be smaller but were unable to do so. It was quite difficult as it took a lot of time from our initial onboarding to the final setup, mainly due to the limitations in areas we could fully customize. We also felt there was a long delay in our account manager answering emails and getting back to us on important questions. Review collected by and hosted on G2.com.

Okendo has been especially valuable for us in the fashion industry. The fit and sizing attributes included in reviews help customers shop with confidence and get a clearer understanding of what they’re buying as they read through product feedback. We’ve also loved recently adding on the UGC feature, which helps us capture an authentic, on-body representation of the product and see how our customers are wearing it. Overall, Okendo is a fantastic tool to have, and we appreciate how seamlessly it integrates with our other platforms. Review collected by and hosted on G2.com.

I wish it were a more all-encompassing platform, so I wouldn’t have to pay for different plans just to access advanced features like referrals and quizzes. Review collected by and hosted on G2.com.

I use Okendo for reviews and creating quizzes for our Shopify, and I find it really helps in getting customer feedback easily. I appreciate the ease of use, especially when creating new quizzes and applying them to our site. The quiz tool is particularly valuable because it helps customers find their shades in our products and reduces the load on customer service. It also conveys feedback from the customer to our team effectively. I also like that there are more functions in Okendo compared to the previous product we were using, and despite the initial setup taking a bit of getting used to, it was relatively easy. Overall, I am quite satisfied with the features and functionality that Okendo offers. Review collected by and hosted on G2.com.

The chat box in Okendo is very slow when connecting to a teammate. It says 'within 30 minutes,' but it never is. I'd like to be able to speak to a human a bit quicker. However once connected to a support person, communication is easy and great support such as with Shiela, she is always a great help. Review collected by and hosted on G2.com.

I like that Okendo displays customer reviews in a dynamic way and includes images of customers. I also appreciate the AI summary review feature. The platform helps us with conversion rates by showcasing real customer reviews and user-generated content. I really like the product grouping and bundle grouping features, and I enjoy being able to moderate reviews. The ability to sync with other tools is great, and I especially appreciate the account management where we often get new tools and ways to optimize our widgets. I love the back-end platform and the user experience, which is very easy to use. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Easy to navigate and integrates with many apps, with good support available. Shiela Sevilleno is proactive when it comes to resolving issues. The live chat feature could be better in terms of response time, but the team is helpful nevertheless. Pricing could also be more competitive. Overall, the performance for reviews, surveys, and quizzes is good. There’s always room for improvement with AI, so I’m excited to see what comes next. Review collected by and hosted on G2.com.

When we were considering a loyalty program, it didn’t have certain exclusion parameters. However, I’ve heard they’ve made a lot of new developments since then, so we’ll see! Review collected by and hosted on G2.com.

From the brand’s perspective, the platform is extremely user-friendly, which made our initial onboarding process smooth and straightforward. Even after going live, it’s easy to make adjustments to our program, and the overall experience remains simple and intuitive. Review collected by and hosted on G2.com.

Nothing significant to report so far. Since the switch, the platform has remained stable, and its features have consistently met all of our requirements. Review collected by and hosted on G2.com.

Okendo offers everything we were looking for in a review/loyalty program. The interface is intuitive and easy to navigate, making it simple to find exactly what I need and efficiently manage both programs. I really like the reporting and insights. I regularly use the review volume, star ratings, sentiment, AI summaries and capture rate to better understand customer feedback and gain insight in real-time on their experience with our products. Having all this data makes it easy to identify trends and make informed decisions to improve our customers' experience with our products. The migration process was better than I had hoped for. We have only 30 days to transition our reviews and loyalty program, and the entire process was incredibly smooth. Chase helped to answer all of my questions as I weighed the decision to migrate from Yotpo to Okendo. Chelsea went above and beyond in working alongside me and ensuring everything was completed on time without disrupting our customers and their loyalty accounts. She was proactive, responsive and very hands-on with me throughout the implementation, making what I thought would be a complicated migration feel less daunting. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

I use Okendo to collect reviews from customers, and I appreciate its ease of use and the capabilities inside the platform. The ability to use credits by order instead of email sent is amazing. I also enjoy the ease of use for customizing the forms and widgets, which is very appreciated. The initial setup was very easy, and the team there is very knowledgeable. Review collected by and hosted on G2.com.

I would like for them to let us use pages instead of infinite scroll since we have to deal with thousands of orders it makes it harder to find something using infinite scroll than regular page numbers. I would also like more customization options for the email editor. Review collected by and hosted on G2.com.

I like how easy is to set up new features, widgets and flows in Okendo. For example, to set up a new review email flow with 2 reminders was very easy and fast. As well as adding review section into profile, it took just 1 min. Review collected by and hosted on G2.com.

Everything is good and clear overall. The only thing that could be improved is that, each time, we have to manually add products into groups (for example, to collect reviews for products grouped by colour). It would be great if there were some kind of automatic way to do this. Review collected by and hosted on G2.com.