Onboarding was genuinely smooth - the Okendo team jumped in and bulk-configured most of the setup for us, which saved significant time. The backend is well-structured and easy to manage, and the integration into our Shopify stack was straightforward. Support has been responsive and proactive throughout. Review collected by and hosted on G2.com.

Nothing major - if I had to nit-pick, theme and keyword extraction from review content (beyond the sentiment categorisation) would help pull more strategic insight from the data. Widget customisation also still requires support rather than being self-serve, but the team is quick to make updates Review collected by and hosted on G2.com.

We use Okendo mainly for reviews and it works great out of the box. It's easy and intuitive to configure, and their team helps you every step of the way, from pre-sign up, to set up, to post-launch insights. It's very easy to import reviews from another platform, and there are lots of great integrations. Overall we're very happy with Okendo and are using it across several brands. Review collected by and hosted on G2.com.

They do have Reviews performance dashboard however I'd like to see a more robust dashboard in the future. Review collected by and hosted on G2.com.

We use Okendo for loyalty, reviews, referrals & quizzes and I can't recommend them enough.

The ease of implementation and integration were a breeze - it plugged right into our Shopify setup and plays perfectly with our other platforms like Klaviyo. The team also did a brilliant job migrating us over from another platform for loyalty.

The real magic is how it’s boosted our conversions. By letting customers get specific about quality and sizing in reviews, it’s built massive trust and reduced buyer hesitation. Plus, their customer success team is top-tier; they’re proactive and helpful. For a platform that’s well-priced and always rolling out new features, it’s a total win. Review collected by and hosted on G2.com.

They are always rolling out new features, and because the platform is so feature-rich, it’s actually easy to miss an update and realise we’re late to the party on a great tool.

We’ve definitely had moments where we weren’t taking full advantage of the tech simply because we didn't know it had launched yet! However, now that we’re working with our new CSM, that’s much less of an issue - we’re finally getting the heads-up we need to stay ahead of the curve. Review collected by and hosted on G2.com.

I have been doing E-Commerce for 20 years and have dealt with many review platforms. Whether it was Bazaar Voice, Yotpo, Power Reviews their customer service is horrific. I inherited Okendo when I changed jobs and expected the same. Okendo’s support has been exceptional. I have been shocked with how supportive, responsive they are. They are also really keyed into what matters. After years of fighting for to get support from a review platform it has been a pleasant surprise. Review collected by and hosted on G2.com.

I am a little concerned about how the pricing scales with volumes but they have been very supportive in helping me find solutions and the best fit so that concern may be mitigated in the futures Review collected by and hosted on G2.com.

What I appreciate most is how responsive the customer support team is. When I run into a technical roadblock, I’m not stuck waiting days for a generic ticket reply; I can actually get someone on the line who understands my specific setup and helps me move forward. The platform itself is clean, straightforward, and easy to navigate. Review collected by and hosted on G2.com.

Honestly, the referral and survey modules have been a bit hit-or-miss for us so far. We haven’t seen the level of traction we initially expected, which has been a bit frustrating. Review collected by and hosted on G2.com.

Everything about the reviews package has been top-notch. The customer service is exceptional—whenever we’ve needed a specific adjustment or technical support, the team has responded right away and delivered what we needed. Review collected by and hosted on G2.com.

One area where I’d love to see improvement is in Okendo’s incentive structures. We recently decided to shift our rewards toward a cashback model, but Okendo currently only supports a points-based loyalty structure, which limits how we can set up incentives. Review collected by and hosted on G2.com.

I love how easy Okendo is to use, and how many features it offers to help us share reviews with our customers and highlight our products. Our rep has also been really helpful in showing us new features and making sure we’re getting the most out of the platform. Review collected by and hosted on G2.com.

I don’t have any complaints at this time. I’m new to the platform, and my experience learning it so far has been seamless. Review collected by and hosted on G2.com.

The support team is usually very helpful and responsive. I like that I can add on features as needed instead of needing to pay a huge amount for things I won't use. Review collected by and hosted on G2.com.

There are certain features I'd be happy to pay for access to, but you can only get them when you upgrade. Review collected by and hosted on G2.com.

I appreciate how Okendo helps us gather customer reviews and display them on our e-commerce site, which has been great for building trust with potential buyers. I like that Okendo integrates with most of the tools we use like Shopify, Klaviyo, and Recharge. This makes it easy to get direct data, utilize our own email designs with Klaviyo, and helps in increasing LTV and AOV through subscription integrations with Recharge. Keeping everything within one ecosystem makes things super easy and seamless, especially knowing that the data we gather connects directly with Okendo and Klaviyo. I also found the initial setup of Okendo very easy. Review collected by and hosted on G2.com.

It's a super robust platform, and it has a lot of things to offer. But what it does lack is information on how to set different things up. I had to book a call with an expert to get some things explained and learn about different things I didn't know, like the integration directly with Klaviyo. So that is something that could be fixed. More information on how to use the platform itself. Review collected by and hosted on G2.com.

I use Okendo for product reviews and surveys and really appreciate its ability to handle any request, big or small, which is great for making suggestions and provides accurate instructions. I find Okendo very easy to use and love the visible results it provides. The analytics are fantastic and easy for our customers to use. I also like that we can upload product reviews online, which helps customers make informed decisions for their orders. We also enjoy working with our CSM - Freyja Hansen. Freya is our favourite CSM and we look forward to our calls. Frejya is super helpful and responsive with any questions, and make appropriate suggestions on how we can improve our offering. She is a joy to work with. Review collected by and hosted on G2.com.

The only thing I would suggest is more customization on design of surveys - it would be great if we could adjust font size. Review collected by and hosted on G2.com.