--- title: Okendo Reviews meta_title: 'Okendo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 436 reviews by the users' company size, role or industry to find out how Okendo works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 436 scale: '5' date_modified: '2026-08-15' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Okendo Reviews **Vendor:** Okendo **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 436 ## About Okendo Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize interactions, helping brands turn shoppers into Superfans. Okendo’s products work together to build trust, increase retention, and capture valuable insights. With unified profiles, AI-powered tools and insights, customizable programs, and deep integrations across the eCommerce stack, Okendo provides brands with the tools to build stronger communities and drive long-term growth. With Okendo, brands can: - Convert better by showcasing content like customer ratings, reviews, photos, and videos that build trust and improve shopper confidence. - Retain more with loyalty and referral programs that reward engagement, encourage repeat purchases, and strengthen brand advocacy. - Adapt faster with quizzes, surveys, and AI automation that capture customer insights and personalize campaigns in real time. Why Brands Choose Okendo - Trusted by 18,000+ fast-growing Shopify brands including SKIMS, Rhode, and Oh Polly. - Proven impact with an average 4X lift in conversion rates and 15X ROI. - 65+ integrations with tools like Shopify, Klaviyo, Attentive, Postscript, and Meta. - Dedicated customer support with responsive, hands-on guidance for SMBs through enterprise. - Reliable, scalable performance built to support growth at every stage. ## Okendo Pros & Cons **What users like:** - Users appreciate the **ease of use** with Okendo, enjoying its intuitive setup and seamless Shopify integration. (183 reviews) - Users praise Okendo for its **exceptional customer support** , noting quick responses and helpful resources throughout their experience. (159 reviews) - Users value Okendo's **seamless Shopify integration** and exceptional customer support, enhancing their e-commerce experience and success. (129 reviews) - Users praise Okendo for its **seamless integration with Shopify** , enhancing flexibility and user experience with powerful features. (119 reviews) - Users find the **easy setup** of Okendo straightforward and efficient, enhancing their overall experience and usability. (96 reviews) - Users highly value Okendo's **seamless Shopify integration** , enhancing customization and functionality for ecommerce brands. (95 reviews) - Users find **easy integrations** with Okendo, enabling seamless management and customization of customer reviews for ecommerce success. (86 reviews) - Setup Ease (86 reviews) - Integrations (78 reviews) - Intuitive (68 reviews) **What users dislike:** - Users find **customization options limited** , wishing for more flexibility in design and review placement within Okendo. (29 reviews) - Users are frustrated by **missing features** in Okendo, such as automated promotions and seamless multi-store management. (26 reviews) - Users feel the pricing is **expensive** , wishing for a more affordable option despite acknowledging its competitiveness. (24 reviews) - Users feel the **lack of customization** in Okendo limits branding and user experience enhancements. (21 reviews) - Users find Okendo's **usage difficult** , struggling with interface navigation and the lack of automation for certain features. (18 reviews) - Not User-Friendly (12 reviews) - Users experience **miscommunication issues** regarding policies and review management, leading to confusion and inconvenience. (12 reviews) - Poor Usability (11 reviews) - Users find the **difficult setup** process challenging, especially with Google reviews integration and installation quirks. (10 reviews) - Integration Issues (10 reviews) ## Okendo Reviews ### 1. Easy-to-Use Platform That Just Works **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Okendo?** The volume of reviews that come in, customer support, the range of features. **What do you dislike about Okendo?** Sometimes the back end can be clunky, especially the quiz feature. **What problems is Okendo solving and how is that benefiting you?** I wouldn't say it's solving problems, I would say it's adding to our offering as a brand. Helping customers gain clarity around or products and helping us to automate comms to customers. ### 2. Outstanding Support and Effortless Insights with Okendo **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2025 **What do you like best about Okendo?** The Okendo team has been incredibly supportive and great to work with. After onboarding I've been impressed with the ease of use in the dashboard and reporting, along with great access to customer insights. **What do you dislike about Okendo?** We have only recently onboarded and so far have no dislikes to speak to. **What problems is Okendo solving and how is that benefiting you?** Okendo is helping us stay on top of our loyalty program and reviews to provide customers and excellent experience, while keeping us aligned with our overall business goals. ### 3. Highly Customizable Reviews Widget with Great Support, but Pricing Could Improve **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff L. | VP, Growth, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Okendo?** Reviews widget is one of our most important features on my site. We love working with the new widget based on its customizability and category alignment. Their CS team is also very easy to work with and knowledgeable. Implementation from the Okendo team has been very easy to work with. **What do you dislike about Okendo?** Would love to have pricing be more competitive **What problems is Okendo solving and how is that benefiting you?** Customer engagement and reviews was the reason we began with Okendo and will likley expand to other parts ### 4. Outstanding Support and Great Reviews Experience for customers and brand **Rating:** 5.0/5.0 stars **Reviewed by:** Jake M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Okendo?** Immediate customer support, great shopify widgets and ease of use. **What do you dislike about Okendo?** I'd love the price to be a little cheaper, based on reviews left not credits sent. **What problems is Okendo solving and how is that benefiting you?** Customer feedback and reviews, so that other customers can confidently shop with us and we can learn how to be better. ### 5. Effortless Reviews and Seamless Shopify Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Okendo?** The reviews are straightforward and easy to manage. Integration with Shopify works smoothly, and Henry has been a pleasure to work with. **What do you dislike about Okendo?** It can be difficult to find clear information on how to improve the back-end experience, especially when it comes to understanding what additional steps we could or should be taking. **What problems is Okendo solving and how is that benefiting you?** This tool brings all reviews together in one place, making it easier to manage feedback. It also sends email prompts to customers after they place orders, encouraging them to review the product. ### 6. Intuitive Platform and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Okendo?** We’ve had a really positive experience with Okendo. The platform is intuitive, the integrations are smooth, and it’s helped us gather more meaningful customer feedback than ever before. A special mention to our Customer Success Manager, who has been incredibly supportive, proactive, and genuinely invested in helping us get the most out of the platform. **What do you dislike about Okendo?** Honestly, we haven’t encountered anything we dislike about Okendo. So far it’s been smooth and reliable. **What problems is Okendo solving and how is that benefiting you?** Okendo makes collecting and showcasing authentic customer reviews effortless, helping us build trust, boost engagement, and drive conversions—all while saving time managing feedback ### 7. Fast and Efficient Review Management with Okendo **Rating:** 4.0/5.0 stars **Reviewed by:** Shivani J. | Head of CX, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Okendo?** I find Okendo to be incredibly valuable for managing site reviews efficiently. I appreciate its speed, which makes the process of handling reviews quick and seamless, saving a lot of time. Moreover, the capability to split country reviews is a standout feature, allowing for tailored insights based on geographic regions. These functionalities not only enhance the management experience but also assist in understanding customer feedback more deeply and accurately. **What do you dislike about Okendo?** I can't assign customer reviews to any other product. **What problems is Okendo solving and how is that benefiting you?** I find Okendo improves our site reviews management with fast AI summaries and allows splitting reviews by country. ### 8. Great experience and great product selection **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Okendo?** They have a great suite of products that really help us with, not only just reviews, but a referral program, and post purchase surveys that have helped us learn more about our customers and generate more sales. Been with them almost 2 years and don't have any plans on going elsewhere! **What do you dislike about Okendo?** Ability to get our product reviews on Google Shopping, but this is also an issue with how our products are set up **What problems is Okendo solving and how is that benefiting you?** Review management, post purchase surveys to figure out where customers are coming from, and customer acquisition through the referral program ### 9. Great Experience on Okendo **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Okendo?** The onboarding experience with Okendo was outstanding. The team was incredibly helpful every step of the way, making sure our setup was smooth and that we were fully configured for success. Since launch, we've found the product itself to be very intuitive and user-friendly for both our internal team and our customers. It makes managing reviews a simple, streamlined process. **What do you dislike about Okendo?** I'm really looking forward to seeing how they plan to integrate more robust AI features into things like quizzes and analytics. I also hope they continue to heavily promote and enhance their UGC features, especially those around higher-impact visual content like video reviews, to help brands keep pace with modern social commerce trends. **What problems is Okendo solving and how is that benefiting you?** Okendo is solving the core problems of collecting customer reviews and building social proof, which has been a powerful tool for boosting our site conversions. The benefit also extends to the operational side; the platform is so easy to use and the onboarding support was so good that it solved any potential issues around complex setup or difficult daily management. ### 10. Okendo is easy to use and I would highly recommend to anyone looking for a reviews/loyalty platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Okendo?** I've been genuinely impressed with Okendo! What stands out most is how simple and intuitive it is to use, which makes managing our customer feedback very easy. Beyond the platform itself, their team is incredibly hands on and proactive, providing a level of active support that's truly helpful for our growth. **What do you dislike about Okendo?** When we initially launched, we had to design a large portion of the reviews UI ourselves. Now, though, it appears that Okendo has started to resolve these challenges by offering widgets that are easy to customize. **What problems is Okendo solving and how is that benefiting you?** Okendo has made it easy for us to manage customer reviews and offer our customers a comprehensive loyalty program. The entire process is straightforward and efficient. ### 11. 10/10 Platform + Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Okendo?** Okendo has been such a great partner from vetting, to onboarding, and throughout implementing. We met with Aboud who gave us an in depth demo of the platform and we were excited to consider onboarding with all of the initial education and upgrades from our previous reviews platform. From onboarding, our specialist Brock had a very structured timeline to ensure launch readiness. We ran into no issues when came time to launch and integrations came easy to connect. I personally manage the reviews for our team so I was very please to see the different functionalities such as selecting multiple views, ease of filtering reviews by product, and overall improve UI from what we were used to. Moving forward, we've been really lucky to be partnered with Alex as our customer support manager. He has been readily available when any issues come up and ensuring we're getting the best use out of the platform. **What do you dislike about Okendo?** We really want to be able to access more reporting features like custom reports and more visual dashboards. **What problems is Okendo solving and how is that benefiting you?** Ease in review moderation, updated filtering on reviews content and widgets, and better customer support. ### 12. Great product with great support! **Rating:** 4.5/5.0 stars **Reviewed by:** Kyle J. | Director of Ecommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Okendo?** On-site and backend functionality, easy design modifications, helpful templates for reviews widgets, supportive onboarding and customer success teams. **What do you dislike about Okendo?** In the sales process, we were promised sorting functionality that is not possible. We worked through this with our CSM and are looking for long term solutions. **What problems is Okendo solving and how is that benefiting you?** Providing our customers with consumer product reviews to aide in the conversion process as well as new customer acquisition via referrals. ### 13. Effortless Review Management for E-commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Paul A. **Reviewed Date:** February 10, 2026 **What do you like best about Okendo?** I like the UGC integration in Okendo. It makes getting our reviews very easy, which is great for my ecommerce business, KaiaBiome. I also found the initial setup to be very easy, and Henry was a huge help. **What do you dislike about Okendo?** not much at all.. **What problems is Okendo solving and how is that benefiting you?** Okendo makes getting our reviews very easy. ### 14. Effortless Setup and Reliable Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Alison M. | E-Commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Okendo?** That we set it up once and never had to worry about it again. it runs on autopilot so you can take care of everything else. **What do you dislike about Okendo?** I can't recall anything I haven't liked about Okendo **What problems is Okendo solving and how is that benefiting you?** We used to have Okendo for product reviews and TrustPilot for site. But once we know Okendo could do both we left Trustpilot. ### 15. Excellent Suite for E-Commerce with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jason A. | Vice President of Sales/Marketing at Snell Golf, Sporting Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Okendo?** A great suite of products for our e-commerce site. Great customer service and products are both easy to use and user-friendly for the consumer. **What do you dislike about Okendo?** There is nothing I dislike about Okendo. **What problems is Okendo solving and how is that benefiting you?** It provides me with a review platform, an online fitting tool for my customers to fit their golf ball, and a suite for loyalty and referrals. ### 16. We think Okendo is great! **Rating:** 4.5/5.0 stars **Reviewed by:** Polly R. | CEO and Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Okendo?** The Okendo review app is great, it allows for awesome UX which allows our customers to and prospective customers to filter by their unique needs. We're a sexual wellness business so the needs of our customers are unique, personal and sensitive. We appreciate the care and attention the Okendo team takes when working with us to develop the features and our customers derive real value out of being able to filter for their interest, experience level, life stage, medical diagnosis, identity need, or any other specificity. The customer service from Okendo has been great, their team always gets back to us quickly with responses as well. **What do you dislike about Okendo?** Wish the Tiktok integration allowed for being able to select which reviews not to import as some are not compliant with their more restrictive policies **What problems is Okendo solving and how is that benefiting you?** Product reviews, review syndication, custom UX of reviews, Q&As from customers on site ### 17. Excellent Support and Reliability, But Could Use More Advanced Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Abby R. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Okendo?** Support team is very helpful and informative with a quick turnaround time. The software is easy to use and hasn't malfunctioned at all during my time using it. **What do you dislike about Okendo?** I would love more detail analytics and advanced functionalities, but what they have is always easy to find alternative solutions with. **What problems is Okendo solving and how is that benefiting you?** They're proactively helping us promote the rewards program and optimize performance. Same with reviews. ### 18. Robust Quiz Builder with Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** Tessa C. | CRO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Okendo?** We only use Okendo to build quizzes and it's super robust for that purpose! **What do you dislike about Okendo?** It's not the cheapest quiz builder out there, but it's a great and very reliable platform with awesome support. **What problems is Okendo solving and how is that benefiting you?** We use Okendo to run a product-matching quiz for our candle website -- Okendo offers robust, complex logic so we can get folks what they need! ### 19. Easy Setup and Fast, Helpful Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Okendo?** The features are easy to set up and the support team responses quickly to help solve problems. **What do you dislike about Okendo?** Unable to set up the UI to match my website, the design customisation is quite limited. **What problems is Okendo solving and how is that benefiting you?** So far, receiving reviews that help us understand what our customers think about our products. ### 20. A Must-Have Tool for Customer Reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Gigi G. | Customer Service and Wholesale Account Manager, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Okendo?** What I like best about Okendo is how incredibly easy it is to use and implement. From the start, the setup process was smooth, and their customer support team was extremely helpful and responsive. We use it frequently, and it’s become an essential part of our marketing and customer feedback strategy. Okendo offers a robust set of features without feeling overwhelming, and the integration with our existing platforms was seamless. It’s a well-rounded solution that truly enhances the way we collect and display customer reviews. **What do you dislike about Okendo?** There’s very little to dislike about Okendo, but if I had to point something out, it would be that some of the more advanced customization options require a bit of technical knowledge or developer support. It would be great to see even more flexibility built into the dashboard for non-technical users. That said, their support team is always quick to help if anything comes up. **What problems is Okendo solving and how is that benefiting you?** Okendo helps us collect and showcase authentic customer reviews in a way that builds trust and drives conversions. Before Okendo, gathering high-quality reviews—especially with photos or videos—was time-consuming and inconsistent. Now, everything is automated and streamlined, from review requests to publishing. The ability to customize review displays and capture detailed feedback also gives us valuable insights to improve our products and customer experience. Overall, it’s made our social proof strategy much more effective and hands-off. ### 21. Great Customization and Product Grouping, but Multi-Store Management Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Okendo?** I really like the ease of on site customisation, implementation, and the level to which we can customize the appearance of the reviews. I also like the product grouping feature which provides flexibility in how our products are set up. The support is always very prompt and helpful. **What do you dislike about Okendo?** I really don't like how Okendo handle multi store/domain switching in the backend. Having to logout or go to each regions though the respective shopify store is cumbersome and an account switcher in the backend would be wonderful to have. **What problems is Okendo solving and how is that benefiting you?** Okendo helps solve the management and distribution of our many customer reviews and displays them. ### 22. Easy Implementation and a Platform That’s Simple to Understand **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Okendo?** Easy to implement and understand the backend. **What do you dislike about Okendo?** No complaints. Okendo has been a great partner. **What problems is Okendo solving and how is that benefiting you?** Reviews and retention ### 23. Love This Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Zach & Val F. | President/Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Okendo?** I like that Okendo has a responsive customer service specialist who works on helping optimize use of Okendo into our platform **What do you dislike about Okendo?** I know there are other platforms out there that offer similar services and Okendo tends to be on the pricier side. **What problems is Okendo solving and how is that benefiting you?** It's helping us retain and keep our customers loyal and happy. Adds value to our brand through reviews. ### 24. Great Platform with Incredibly Responsive Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Okendo?** Okendo has been a great platform, and their customer service team is incredible - always super responsive and helpful. **What do you dislike about Okendo?** Their UI can seem a little outdated at times **What problems is Okendo solving and how is that benefiting you?** They are top notch when it comes to review collection and integrations ### 25. Great Customer Loyalty App! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Okendo?** We needed an easy to use rewards program and Okendo was it! The set up was made extra easy with their customer support person who walked us through step by step. All included. Customers love it and are appreciative of the awards. The integration with Shopify was seamless. **What do you dislike about Okendo?** We don't dislike a thing - wish it incorporated more features to remind customers to buy again. **What problems is Okendo solving and how is that benefiting you?** We have very loyal customers and we wanted to reward their loyalty with a points program. Okendo has been so easy to use and an unexpected, but welcome result has been increased sales! ### 26. Seamless Suite with Intuitive Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Anna F. **Reviewed Date:** December 30, 2025 **What do you like best about Okendo?** I like how Okendo is a full suite and integrates seamlessly altogether. The support and onboarding service was overall seamless and didn't require too much support from our team's end. **What do you dislike about Okendo?** There are certain quiz functionality features that could have further tweaking to make them more tailored to branding and user experience. **What problems is Okendo solving and how is that benefiting you?** I use Okendo for loyalty, quizzes, reviews, and surveys. ### 27. Super Easy with Great Results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Okendo?** Okendo integration was seamless. They worked directly with our previous review platform to set up and import reviews. I only needed to validate the front end before launching. Their support also made it easy to triple our review volume in the few months post-launch. **What do you dislike about Okendo?** We have integrated Okendo on multiple international storefronts. The challenge is that our SKUs don't match exactly, although they are the same item. Because of this, we are not able to syndicate reviews across our storefront as hoped. **What problems is Okendo solving and how is that benefiting you?** The ratings and reviews platform was able to triple our review count in the few months following its launch. ### 28. Review platform with strong customer support to help us fully leverage the tools **Rating:** 4.5/5.0 stars **Reviewed by:** Crystal C. | Director of Growth Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Okendo?** Customer support to handle integrations such as Google Ads and help customize the look and feel of Okendo widgets on our Shopify site, flexible payment terms **What do you dislike about Okendo?** There's nothing that comes to mind at the moment! **What problems is Okendo solving and how is that benefiting you?** Okendo reviews help us provide social proof of the quality of our products; particularly important in f&b e-commerce where the customer is unable to taste it beforehand ### 29. Great performance and service! **Rating:** 5.0/5.0 stars **Reviewed by:** JS K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Okendo?** the UI is easy to use and works well. the service is really great. **What do you dislike about Okendo?** nothing is bad and the service is available even with free plan. **What problems is Okendo solving and how is that benefiting you?** There was a imported review which was still visible even after I deleted it. I requested the service and they fixed it very quickly. ### 30. Great Review Display and Design Options **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Okendo?** Reviews display great on desktop and mobile and we like the customizations we can make to the design. Laura has been incredibly helpful and attentive to our account. She is always willing to answer our questions and goes the extra mile to ensure she is giving us the best advice and guidance. Very happy with the support and services! **What do you dislike about Okendo?** I wish there was more customizations available for emails sent out to customers through the platform. **What problems is Okendo solving and how is that benefiting you?** With post purchase surveys we are able to understand the customer journey and make informed marketing decisions. ### 31. Intuitive Platform with Outstanding White Glove Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Okendo?** It's a very intuitive platform that's fairly self service. When I do have questions, there is a high degree of support from the Okendo team, particularly our Okendo rep - it always feels like a very white glove service. **What do you dislike about Okendo?** Sometimes it's a bit too packaged and can be harder to customize different experiences. **What problems is Okendo solving and how is that benefiting you?** It helps us collect and sort reviews as well as display reviews across our site and various channels. ### 32. Outstanding Support That Truly Stands Out **Rating:** 5.0/5.0 stars **Reviewed by:** Krysten N. | E-Commerce Merchandiser, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Okendo?** The awesome support. Anytime I need help whether it is a big or small thing, the support team is always available and ready to solve the issue. **What do you dislike about Okendo?** I think the referral program could be more fraud preventative **What problems is Okendo solving and how is that benefiting you?** Providing customers with social proof before they make a purchase is always beneficial, and Okendo plays a key role in making sure customers have that reassurance to support their buying decisions. ### 33. Effortless Review Generation with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Will N. **Reviewed Date:** December 18, 2025 **What do you like best about Okendo?** I find Okendo easy to use and appreciate the good, communicative team behind it. The evolving features are also a plus. It helps me generate customer reviews effectively. Additionally, the initial setup was really easy for my team. **What do you dislike about Okendo?** I'm interested to see how Okendo develops in line with GEO and LLMs. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to help generate customer reviews. ### 34. Especiallly Helpful for Reviews **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Okendo?** The reviews section is particularly helpful to us. **What do you dislike about Okendo?** We have alot of customers that complain about not getting their Loyalty discount code, especially when it is sent by email. **What problems is Okendo solving and how is that benefiting you?** It allows us to gather reviews and reward customers for their loyalty. ### 35. Okendo is an international game changer for experience request/management reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Okendo?** The import feature is very easy and support can be there to help you if you need The Shopify & Klaviyo integration are strong. **What do you dislike about Okendo?** Nothing only maybe the pricing, but “You get what you paid for.” **What problems is Okendo solving and how is that benefiting you?** Import files from Stamped were not clean. Okendo support guys help me very fast to clean ### 36. Super Easy to Use—A Breeze for Beginners **Rating:** 4.0/5.0 stars **Reviewed by:** Lily M. | shopper marketing manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Okendo?** its very easy to use, i like that the platform is very simple **What do you dislike about Okendo?** I find the shopify intergration confusing and it confusing that there are no okendo product codes **What problems is Okendo solving and how is that benefiting you?** i like that you can group products for reviews and it makes managing reviews very easy. ### 37. Effortless Review Management with Shopify Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Hugo J. **Reviewed Date:** December 17, 2025 **What do you like best about Okendo?** I like Okendo because it is easy to use with Shopify and helps us gain reviews for our website. The ease of access it provides is really important to us. **What do you dislike about Okendo?** We were looking for ways to get more reviews. **What problems is Okendo solving and how is that benefiting you?** Okendo helps us gain reviews for our website and is easy to use with Shopify, making access more important. ### 38. Simple to use, diverse tools to showcase reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Ben P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Okendo?** Easy to get set up and running. Their team, especially in the enterprise level plan, is basically an extension of your own team. Truly feel they are owners of our brand as well. **What do you dislike about Okendo?** Nothing that I could speak to at this time. **What problems is Okendo solving and how is that benefiting you?** Easily collect reviews and showcase them throughout the site. Helps with conversion rate. ### 39. Highly Customisable Loyalty Software That Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Okendo?** Powerful and configurable loyalty software. We were looking for a highly customisable point based system, which Okendo delivers. **What do you dislike about Okendo?** For us, none. We focus on loyalty and it’s a strong product. **What problems is Okendo solving and how is that benefiting you?** We needed a secure, customisable, points based loyalty system which allowed us to deliver personalised rewards. It’s allowing us to deliver richer experiences for our champion customers. ### 40. Reliable Reviews and Outstanding Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Okendo?** The reviews functionality consistently works well and I haven't encountered any issues. The team regularly introduces new technologies and continually enhances the overall experience. We rely on this across all of our products. Additionally, the account management team is always friendly and quick to respond. **What do you dislike about Okendo?** I wish the products were all bundled in and that the loyalty program was more integrated with other apps. **What problems is Okendo solving and how is that benefiting you?** Okendo addresses social proof and provides a great experience for a review platform ### 41. User-Friendly with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Steffi O. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Okendo?** The app is very user-friendly and the customer support to optimise how we use it, has been great **What do you dislike about Okendo?** It is a little pricey compared to other similar solutions **What problems is Okendo solving and how is that benefiting you?** It enables our customers to leave reviews on each of our products and build trust among potential new customers ### 42. Friendly, Patient Support from Shiela **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Okendo?** The staff who helped me, Shiela was really nice and friendly. She was very patient with me throughout everything. **What do you dislike about Okendo?** Nothing i dislike about Okendo, they are great! **What problems is Okendo solving and how is that benefiting you?** I did not know how to use Okendo before so having Shiela guide me throughout the process, helped me a lot with my client's review setup. Thanks Shiela! ### 43. Excellent customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy T. | Owner / Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Okendo?** I switched to Okendo a couple of years ago and never looked back! The customer service alone is worth it. They walked me through the integration and onboarding to get everything I wanted up and running. After that, it was really easy to use. It's become an integral part of my business, I use it every day. Super quick responses to my questions, plus they have awesome regular webinars to help me with my business. As for the products, everything I have works great for my business and my customers. I'm a solo business owner, and I feel like they're part of my team. So helpful and wonderful to work with. Highly recommend! **What do you dislike about Okendo?** It can be a little pricey, but worth it. **What problems is Okendo solving and how is that benefiting you?** Every business owner knows that social proof is crucial for growing your customer base. I feel that Okendo plays a huge part in helping me grow and manage my business's online reputation and spreading my customer's satisfaction to help me gain the trust of new customers. ### 44. Native Integrations Enhance Our Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Okendo?** The native integrations, mostly with Klaviyo and Postscript, and the syndicated reviews across different Shopify storefronts. **What do you dislike about Okendo?** Adjusting email sequences require the help of our CSM, as the interface doesn't allow for merchants to customize much. **What problems is Okendo solving and how is that benefiting you?** We have 2 storefronts — one international, one for EU customers only, and consolidating reviews left across both sites is very easy with Okendo. ### 45. Easy to Use and Powerful, but Missing Some Features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Okendo?** Overall, Okendo has been easy to use since I became familiar with the platform. Adding points promotions within loyalty, for example, is much more straightforward than the program I left. At the onset, the Okendo onboarding was also very helpful. **What do you dislike about Okendo?** I have been surprised to find certain features missing from Okendo. Most recently, for example, I was attempting to set up a points promotion for the holidays which awards bonus points to orders over a certain dollar threshold. This isn't possible to automate in Okendo, and involves Shopify flows and manually switching things on and off. **What problems is Okendo solving and how is that benefiting you?** Okendo allows me to manage my loyalty program and collect customer reviews. It's useful having both under the same umbrella. ### 46. i've tried all the other platforms, but Okendo's the best **Rating:** 5.0/5.0 stars **Reviewed by:** Mel W. | Ecommerce Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Okendo?** It's so easy to use, easy functionality backend and frontend for customers. **What do you dislike about Okendo?** There's so many exciting features on Okendo, however unfortunately you have to pay more for these. **What problems is Okendo solving and how is that benefiting you?** Okendo is cost effective for our reviews online. It allows customers to have more trust in us for having these available. ### 47. Very Happy With Okendo! **Rating:** 5.0/5.0 stars **Reviewed by:** Nitesh N. | Sr. Director, Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Okendo?** We switched our reviews platform to Okendo from another very well known provider. The integration was seamless, the product is better and we are paying less per month! It was so easy to implement. Their Customer Support team has been awesome in helping us every step of the way, even post launch. The features are great too and they are constantly releasing new features. Highly recommend! **What do you dislike about Okendo?** Nothing! Really a great product. We are looking at migrating our quizzes & loyalty program to Okendo as well. **What problems is Okendo solving and how is that benefiting you?** Easily customizable and really cool AI features like reviews summaries constantly being launched. We are saving money for a better product so that is also a great benefit! ### 48. Comprehensive Services and Helpful Support, but Loyalty Program Could Improve **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Okendo?** I like the suite of services that are available, which allows us to get multiple services under one umbrella. Additionally, our account manager is always very helpful with recommendations and problem-solving. **What do you dislike about Okendo?** There are a few more things that I would like to see with Loyalty like being able to get points for posts, but for the most part, things are good. **What problems is Okendo solving and how is that benefiting you?** Okendo has provided us with review and loyalty programs for a long time. More recently, we signed up for quizzes and just started surveys. ### 49. Simple and Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Okendo?** It’s really easy to use — both for us and our customers — and the team is always quick to respond whenever we need support. The setup and day-to-day management are super straightforward, which makes collecting and showcasing reviews seamless. **What do you dislike about Okendo?** i dont dislike anything, okendo is doing good **What problems is Okendo solving and how is that benefiting you?** It helps us understand our customers better — what they love about our products, what could be improved, and how we can make their experience even better next time. ### 50. Excellent customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Okendo?** Extremely helpful and responsive team, 5 stars for guidance and patience, especially as a first time Okendo user! Thank you Sheila and Amber for your excellent service. **What do you dislike about Okendo?** Okendo is a new platform for us to learn, navigate, and become comfortable with as we recently started using it. With some time & guidance we'll be make the most of its powerful features to optimise and grow our brand. We see this not as a drawback, but as an exciting challenge that we truly enjoy. There is nothing to dislike about Okendo, only positives. **What problems is Okendo solving and how is that benefiting you?** Engagement, growth ## Okendo Discussions - [What is Okendo used for?](https://www.g2.com/discussions/what-is-okendo-used-for) - 1 comment - [View Okendo pricing details and edition comparison](https://www.g2.com/products/okendo/reviews?page=7§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+21%3A10%3A53+-0500&secure%5Bsession_id%5D=e1450d3b-4f32-4070-abae-64ac12c96599&secure%5Btoken%5D=418444c367356d63db70580aa522f8842c989999606e5caeb0a1ec51e1ba1563&format=llm_user) ## Okendo Integrations - [AfterSell](https://www.g2.com/products/aftersell/reviews) - [AfterShip](https://www.g2.com/products/aftership/reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Braze](https://www.g2.com/products/braze/reviews) - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Foursixty](https://www.g2.com/products/foursixty/reviews) - [Fuego](https://www.g2.com/products/fuego/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Iterable](https://www.g2.com/products/iterable/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Loop](https://www.g2.com/products/loop/reviews) - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Nosto](https://www.g2.com/products/nosto/reviews) - [Omnisend](https://www.g2.com/products/omnisend/reviews) - [Ordergroove](https://www.g2.com/products/ordergroove/reviews) - [PageFly Page Builder](https://www.g2.com/products/pagefly-page-builder/reviews) - [Postscript](https://www.g2.com/products/postscript/reviews) - [PowerReviews](https://www.g2.com/products/powerreviews/reviews) - [Rebuy](https://www.g2.com/products/rebuy/reviews) - [Recharge Subscriptions](https://www.g2.com/products/recharge-subscriptions/reviews) - [Rise](https://www.g2.com/products/rise/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - [Stay AI](https://www.g2.com/products/stay-ai/reviews) - [Tapcart](https://www.g2.com/products/tapcart-tapcart/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Triple Whale](https://www.g2.com/products/triple-whale/reviews) - [Zaymo](https://www.g2.com/products/zaymo/reviews) ## Okendo Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Third-Party Integrations - Social Media Integration **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction - Multi-Language **Additional Functionality** - AI Copilot - Email Alerts - Customer Segmentation - Multi-Campaign - Email Marketing - Customizable Reports - Social Advertising - Widgets - Reporting & Statistics - API - Generative AI - Campaign Segmentation - Email Templates - Search/Filter - Pre-Approved Content Library - Surveys & Feedback - Customer Advocacy - Data Import/Export - Social Promotion - Employee Advocacy - Activity Dashboard - Alerts/Notifications - Filtering - Real-Time Updates - Social Media Monitoring - Customizable Fields - Customizable Branding - Email Distribution - Nonprofit Advocacy - A/B Testing - Customizable Templates - Content Library - CRM - Gamification - Activity Tracking - Discount Management - Customer Engagement - Campaign Management - Incentive Management - Campaign Analytics - Engagement Tracking - Real-Time Analytics - Customer Accounts - Communication Management - Community Management - Rewards Management - Gift Card Management - Multi-Channel Marketing - User Management - Visual Analytics - Feedback Management - Social Engagement - Event Triggered Actions - Loyalty Program - Campaign Planning - Rewards Program - Advocate Management - Lead Capture - Referral Tracking - Reporting/Analytics - Promotions Management - Pipeline Management - Reference Request Automation - Reminders - Nomination Tracking - Task Scheduling - Calendar Management - Reference Usage Tracking - Audio References - For Sales/Marketing - Workflow Management - Configurable Workflow - Video References - Survey/Poll Management - Program Notices - Contact Management - Lead Management - Customer Activity Tracking - Customer Database - ROI Tracking - Lead Generation - Conversion Tracking - Referral Templates - For Customer Referrals - For Employee Referrals - Lead Engagement - Fraud Detection - Performance Metrics **Additional Functionality** - Reminders - Review Monitoring - Email Reminders - Monitoring - Performance Metrics - Surveys & Feedback - Activity Tracking - Data Import/Export - Review Notification - Reporting & Statistics - Feedback Management - AI Copilot - Real-Time Analytics - Survey/Poll Management - Activity Dashboard - SMS Messaging - CRM - Visual Analytics - Purchasing & Receiving - Real-Time Notifications - Customizable Reports - Response Management - Customizable Branding - SEO Management - Engagement Tracking - Review Badge Management - Negative Feedback Management - Social Sharing - Real-Time Data - Dashboard - Communication Management - Sentiment Analysis - Alerts/Notifications - Customizable Templates - Commenting/Notes - Template Management - Customer Experience Management - Social Promotion - Campaign Management - Email Management - Review Request - Multi-Location - Multi-Channel Campaigns - Chat/Messaging **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Survey Customization** - Question Branching - Branding - Multimedia Support - Multilingual Surveys **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations - Gift Card Management - Membership Management - Discount Management - Survey/Poll Management - Rewards Management - Promotions Management - eCommerce Management - Campaign Management - Communication Management **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Use Cases** - E-commerce - Retail - Customer Service **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Customizable Templates - AI Copilot - Transaction History - SMS Marketing - Referral Tracking - Customizable Branding - Customer Surveys - Member Portal - Campaign Planning - Client Portal - Loyalty Program - Email Marketing - Customer History - Activity Dashboard - Performance Metrics - Multi-Campaign - Engagement Tracking - Customer Profiles - Social Promotion - Customer Segmentation - Customer Database - API - Point of Sale (POS) - Generative AI - Multi-Channel Marketing - Customer Activity Tracking **Mobile** - Mobile Optimization **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **In-House Management** - Employee Performance - Team Workflow **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution **Display Options** - Badges - Widgets - Third-Party Integrations - Marketing - Social Media Integration - Website Integration **Generative AI** - AI Text Generation - Generative AI **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top Okendo Alternatives - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (646 reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - 4.3/5.0 (255 reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews)