--- title: Okendo Reviews meta\_title: 'Okendo Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 427 reviews by the users' company size, role or industry to find out how Okendo works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 427 scale: '5' date\_modified: '2026-08-11' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Okendo Reviews & Product Details Visit Website Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize interactions, helping brands turn shoppers into Superfans. Okendo’s products work together to build trust, increase retention, and capture valuable insights. With unified profiles, AI-powered tools and insights, customizable programs, and deep integrations across the eCommerce stack, Okendo provides brands with the tools to build stronger communities and drive long-term growth. With Okendo, brands can: - Convert better by showcasing content like customer ratings, reviews, photos, and videos that build trust and improve shopper confidence. - Retain more with loyalty and referral programs that reward engagement, encourage repeat purchases, and strengthen brand advocacy. - Adapt faster with quizzes, surveys, and AI automation that capture customer insights and personalize campaigns in real time. Why Brands Choose Okendo - Trusted by 18,000+ fast-growing Shopify brands including SKIMS, Rhode, and Oh Polly. - Proven impact with an average 4X lift in conversion rates and 15X ROI. - 65+ integrations with tools like Shopify, Klaviyo, Attentive, Postscript, and Meta. - Dedicated customer support with responsive, hands-on guidance for SMBs through enterprise. - Reliable, scalable performance built to support growth at every stage. * * * Product Website Okendo Seller [Okendo](https://www.g2.com/sellers/okendo) Discussions [Okendo Community](https://www.g2.com/products/okendo/discuss) Languages Supported Czech, Danish, German, Greek, English, Finnish, French, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Traditional) Solution Type All-in-One Overview by Cecily Hedge Show More ## Pricing Pricing provided by Okendo. ### Essential $19.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/okendo/pricing) ## Okendo Integrations (38) What do users say about integrations? Verified by Okendo [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AfterSell ](https://www.g2.com/products/aftersell/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AfterShip ](https://www.g2.com/products/aftership/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Attentive ](https://www.g2.com/products/attentive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bazaarvoice ](https://www.g2.com/products/bazaarvoice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Braze 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Image") Postscript ](https://www.g2.com/products/postscript/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PowerReviews ](https://www.g2.com/products/powerreviews/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Rebuy ](https://www.g2.com/products/rebuy/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Recharge Subscriptions ](https://www.g2.com/products/recharge-subscriptions/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Rise ](https://www.g2.com/products/rise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar 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Image") Tiktok ](https://www.g2.com/products/tiktok/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TikTok Ads ](https://www.g2.com/products/tiktok-ads/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Triple Whale ](https://www.g2.com/products/triple-whale/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zaymo ](https://www.g2.com/products/zaymo/reviews) Show More PI Polly I. Digital Operations Manager Small-Business (50 or fewer emp.) 5/5/2026 "Reliable, Intuitive Reviews That Feel Premium and On-Brand" 4.5/5 What do you like best about Okendo? What stands out most to us is how reliable and intuitive the platform is. As a brand that prioritizes sustainability and a clean aesthetic, we needed a way to showcase social proof without it feeling “cluttered” or distracting. Okendo lets us shape the review experience so it feels premium, stays streamlined, and aligns closely with our brand ethos. Review collected by and hosted on G2.com. What do you dislike about Okendo? If I had to nitpick, I’d say the onboarding process felt a bit drawn out. It was stretched across several calls when it probably could have been condensed into two: one to align on brand intent and technical requirements, and a second to walk through and review the final implementation. Review collected by and hosted on G2.com. What problems is Okendo solving and how is that benefiting you? The biggest win for us has been a noticeable drop in our return rate. By featuring detailed customer reviews and photos directly on the product page, shoppers get a much clearer sense of fit and quality before they purchase, which has helped set expectations more accurately. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JH Joe H. Customer Experience & Marketing Lead Mid-Market (51-1000 emp.) 5/4/2026 "Performance Insights Dashboard Speeds Up Customer Experience Decisions" 4.5/5 What do you like best about Okendo? Adding the Performance Insights dashboard has been a huge upgrade for us. It’s very user-friendly, and it lets me combine their high-level sentiment data with our own internal metrics so I can make customer experience decisions faster. Review collected by and hosted on G2.com. What do you dislike about Okendo? I really wish the platform offered more native analysis around specific review themes. Right now, I have to export our review data and run it through a separate AI tool just to identify recurring topics or product-specific complaints. A built-in “theme engine” that could automatically cluster feedback into clear categories like “fit,” “durability,” or “packaging” would save me a lot of manual effort and make it much easier to spot patterns quickly. Review collected by and hosted on G2.com. What problems is Okendo solving and how is that benefiting you? It has fully automated our review collection, which used to be a major manual burden for our marketing team. By streamlining the feedback loop, we can uncover customer insights much faster and then use that data to guide both future product development and our ongoing marketing campaigns. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite TR Tod R. Marketing Manager Mid-Market (51-1000 emp.) 5/4/2026 "All-in-One Dashboard That Streamlined Our Marketing Stack" 4/5 What do you like best about Okendo? It’s been a huge help in optimizing our entire marketing stack. Having our loyalty program, customer quizzes, and surveys all managed through a single dashboard has really simplified our overall strategy. The team is also incredibly quick to respond whenever we run into a technical snag, and the integration with our existing SMS and email tools works exactly as promised. Review collected by and hosted on G2.com. What do you dislike about Okendo? The migration process for our loyalty members was pretty frustrating. We ended up losing a lot of historical data on existing customers. Now we can’t see the specific ways they earned points in the past, or their detailed transaction history from before the switch. It feels like we’ve lost part of the “story” behind our most loyal shoppers, which makes it harder to understand their history and engagement over time. Review collected by and hosted on G2.com. What problems is Okendo solving and how is that benefiting you? It has done a great job of centralizing several tools that used to feel disjointed for us. Rather than juggling separate apps for reviews, surveys, and loyalty, we now have everything in one place. This has streamlined our internal team’s workflow and made day-to-day coordination much cleaner. It’s also created a smoother, more consistent experience for our customers whenever they interact with our brand. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite LH Lara H. E-commerce Manager Mid-Market (51-1000 emp.) 5/1/2026 "Seamless Review Management with Customizable Widgets" 4.5/5 What do you like best about Okendo? The platform makes our day-to-day review management simple and manageable for the whole team. We’re able to moderate, publish, and organize reviews across different product categories without any hassle. I particularly like how we can customize the review widgets to match our site’s design—it blends in seamlessly, and we didn’t have to pull in our developers, which has saved us a lot of time and resources. Review collected by and hosted on G2.com. What do you dislike about Okendo? The analytics and reporting tools feel somewhat limited for our specific needs. When we try to dig deeper for insights or create custom dashboards for more advanced analysis, it can be challenging. We often end up exporting data to external tools to get the actionable view we’re looking for, which adds an extra step to our workflow that feels unnecessary. Review collected by and hosted on G2.com. What problems is Okendo solving and how is that benefiting you? Before Okendo, we struggled to collect and manage reviews at scale—it was a manual, messy process that took too much time and effort. Now we’ve automated our post-purchase flows, so reviews come in consistently without us having to chase them down. Everything is centralized in one place, and it’s easy to surface high-quality, attribute-based content across our site. Overall, it’s helped build customer trust and has significantly streamlined our operations by removing the manual bottleneck we dealt with before. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite CB Christy B. Marketing & E-commerce Operations Small-Business (50 or fewer emp.) 4/27/2026 "Okendo’s Customization Keeps Our Review Experience On-Brand" 5/5 What do you like best about Okendo? At Pistakio, we’re really focused on our brand identity, and Okendo gives us the level of customization we actually need. We’re able to match our brand fonts and colors across every review request email and widget. That consistency makes the entire post-purchase experience feel like it’s coming directly from us, rather than a generic third-party service, which was a huge sticking point for us. Review collected by and hosted on G2.com. What do you dislike about Okendo? I don’t have many complaints about the core review features. The main issue is that our referral program hasn’t really gained much traction so far. We may still be in the early stages or need to adjust our messaging, but it hasn’t delivered the quick results I was hoping for when we first set it up. Review collected by and hosted on G2.com. What problems is Okendo solving and how is that benefiting you? Our biggest issue was that our previous reviews felt disconnected from our store’s aesthetic. Okendo automatically organizes everything by product, which keeps our product pages cleaner, and the branded email flows save me from having to manually chase down feedback. Overall, it creates a much more cohesive brand experience from the moment a customer receives their order. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 8/11/2026 "Intuitive UI, Expansive Features, and Fantastic Support" 5/5 What do you like best about Okendo? I’ve used Okendo in multiple roles and at different companies, and it’s by far the most user-friendly review platform I’ve come across. The UI is intuitive and the features are expansive. I don't think I have ever had an issue with the performance and appreciate the fantastic support we have whenever questions come up! Roy, our success manager, is always willing to help with any questions we have. Review collected by and hosted on G2.com. What do you dislike about Okendo? I truly can't think of anything! Sometimes our UGC feeds are a little slow to load on our site - but I'm not sure that's even an Okendo issue. Review collected by and hosted on G2.com. What problems is Okendo solving and how is that benefiting you? Reviews! UGC! It gives our customers the ability to see products on real people, and draw inspiration for UGCs. We also use the reviews internally to improve our product and keep track of any patterns in customer experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RP Rudy P. E-commerce Manager Small-Business (50 or fewer emp.) 5/1/2026 "Straightforward Shopify & Klaviyo Integration with an Intuitive Backend" 5/5 What do you like best about Okendo? The biggest advantage for us has been how straightforward the integration is with our existing tech stack, especially Shopify and Klaviyo. The backend interface feels intuitive, so managing day-to-day tasks is efficient and doesn’t take extra effort. I also want to give credit to our onboarding specialist—they were extremely hands-on and helped get everything configured correctly from the start, which saved us a massive amount of technical headache during the initial setup. Review collected by and hosted on G2.com. What do you dislike about Okendo? My biggest frustration is the limited customization available for the widgets. It’s often hard to make precise adjustments to button copy or the wording of questions, which ends up feeling restrictive when we’re trying to fine-tune our exact brand voice. Review collected by and hosted on G2.com. What problems is Okendo solving and how is that benefiting you? It addresses the issue of disconnected data by integrating smoothly with our core platforms. It also helps us capture user-generated content and collect insights through surveys and quizzes, all without sending customers away from our site. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kaleigh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleigh G.") KG Kaleigh G. Retention Marketing Asst Manager Small-Business (50 or fewer emp.) 7/7/2026 "Intuitive, Easy-to-Use Platform for Managing Reviews and Loyalty" 5/5 What do you like best about Okendo? The Okendo platform is intuitive and easy to use, making it simple to manage both our reviews and loyalty program. The setup process was straightforward, and the interface is well organized, making ongoing management efficient and user-friendly. Garret was fantastic to work with throughout the implementation of our Okendo Loyalty & Rewards program. He guided us through the entire setup process, answered every question thoroughly, and made what could have been a complex project feel straightforward and manageable. His expertise, responsiveness, and attention to detail gave us confidence every step of the way. Garret was proactive in offering recommendations and best practices to ensure our reviews and loyalty program was set up for long-term success. He was always patient, professional, and quick to address any issues that came up. I highly recommend working with Garret to anyone implementing Okendo—his support made a significant difference in the success of our launch. Review collected by and hosted on G2.com. What do you dislike about Okendo? N/A thus far! Except that it would be great to be able to create coupons/discount codes in the platform. Review collected by and hosted on G2.com. What problems is Okendo solving and how is that benefiting you? Ongoing management efficient and user-friendly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Amanda B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda B.") AB Amanda B. Chief of Staff Small-Business (50 or fewer emp.) 6/2/2026 "Great Support and Valuable Product Reviews" 5/5 What do you like best about Okendo? The best part of working with Okendo has been the support we receive from Kerry. She is incredibly knowledgeable, responsive, and always willing to help with anything we send her way. Her guidance has made the process feel straightforward and efficient. Review collected by and hosted on G2.com. What do you dislike about Okendo? The cost of the platform feels a bit high for the features we currently use. More flexible and customizable plan options would help better align the pricing with our needs. It's also sometimes difficult to find specific settings or features within the platform, which can be frustrating and time consuming. Review collected by and hosted on G2.com. What problems is Okendo solving and how is that benefiting you? The platform allows us to collect and display product reviews, which helps customers feel more confident in their purchasing decisions. It's always valuable to have authentic feedback from real customers sharing their experiences. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite GH Georgia H. Ecommerce Coordinator Mid-Market (51-1000 emp.) 5/6/2026 "Exceptional Customer Success Support" 5/5 What do you like best about Okendo? The most helpful part of Okendo is our customer success manager, she is super helpful if the team has any questions and she has lots of knowledge regarding our metrics/statistics for Assembly Label. I like the product grouping feature of okendo, where we are able to display reviews and have control of the reviews that display on products. Review collected by and hosted on G2.com. What do you dislike about Okendo? The only negative experience I had with Okendo was with a previous customer success manger, where we had sent her a request to group products, but then later discovered that this had not been actioned. To fix this issue, I have now been manually grouping products across all 3 of our sites. Review collected by and hosted on G2.com. What problems is Okendo solving and how is that benefiting you? Okendo is a great way to moderate and accept/decline reviews that we want to see on products. The platform is very streamlined and easy to use Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Okendo? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Okendo ](https://www.g2.com/products/okendo/discussions/new) ![Kaleigh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleigh G.") KG Kaleigh Glass • Last activity about 1 month ago Using Okendo for reviews and loyalty: what’s missing without built-in coupon creation? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/using-okendo-for-reviews-and-loyalty-what-s-missing-without-built-in-coupon-creation) GU Guest User • Last activity over 1 year ago What is Okendo used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-okendo-used-for) [ View all Discussions ](https://www.g2.com/products/okendo/discuss) ## Pricing Options Pricing provided by Okendo. ### Essential $19.00 Per Month ### Growth $119.00 Per Month ### Power $299.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/okendo/pricing) Okendo Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d0cd1b70034667ce9659a6bd9ca996a4/reviews-io.png "Product Avatar Image") Reviews.io 4.8/5(652) [ Compare Now ](https://www.g2.com/compare/okendo-vs-reviews-io) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b04d863662684f874f87be341b22a633/yotpo.png "Product Avatar Image") Yotpo 4.3/5(265) [ Compare Now ](https://www.g2.com/compare/okendo-vs-yotpo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8ca1cf57c64e4fecc863778c5f184a5a/loox.png "Product Avatar Image") Loox 4.9/5(30) [ Compare Now ](https://www.g2.com/compare/loox-vs-okendo) ##### ##### Okendo Features Collection Authentication Review Forms Personalization Moderation Reviewer Validation Response Types Use Cases E-commerce Retail Customer Service Administration Incentives Syndication Insights [ View More Features ](https://www.g2.com/products/okendo/features) ## Top-Rated Alternatives [ ![Reviews.io](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Reviews.io") Reviews.io 4.8/5(652) ](https://www.g2.com/products/reviews-io/reviews) [ ![Yotpo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yotpo") Yotpo 4.3/5(265) ](https://www.g2.com/products/yotpo/reviews) [ ![Bazaarvoice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bazaarvoice") Bazaarvoice 4.2/5(809) ](https://www.g2.com/products/bazaarvoice/reviews) [ View All Alternatives ](https://www.g2.com/products/okendo/competitors/alternatives) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Online Reputation Management](https://www.g2.com/categories/online-reputation-management)[Review Management](https://www.g2.com/categories/review-management-software) [Survey](https://www.g2.com/categories/survey)[Online Reputation Management](https://www.g2.com/categories/online-reputation-management)[Review Management](https://www.g2.com/categories/review-management-software)[Loyalty Management](https://www.g2.com/categories/loyalty-management)[Customer Advocacy](https://www.g2.com/categories/customer-advocacy) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What's the best VR collaboration software for distributed teams needing immersive presence?](https://www.g2.com/discussions/what-s-the-best-vr-collaboration-software-for-distributed-teams-needing-immersive-presence)[Top rated call tracking services](https://www.g2.com/discussions/what-are-the-top-rated-call-tracking-services-for-2025)[Top-rated QMS apps for service businesses](https://www.g2.com/discussions/top-rated-qms-apps-for-service-businesses-what-s-worth-using) [Best global payroll software service with easy compliance](https://www.g2.com/discussions/what-s-the-best-global-payroll-software-service-with-easy-compliance)[Which education HR software is most reliable based on reviews from managers handling complex departmental workflows?](https://www.g2.com/discussions/which-education-hr-software-is-most-reliable-based-on-reviews-from-managers-handling-complex-departmental-workflows)[Pros and Cons Details](https://www.g2.com/products/okendo/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)