--- title: Okendo Reviews meta_title: 'Okendo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 436 reviews by the users' company size, role or industry to find out how Okendo works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 436 scale: '5' date_modified: '2026-08-14' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Okendo Reviews **Vendor:** Okendo **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 436 ## About Okendo Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize interactions, helping brands turn shoppers into Superfans. Okendo’s products work together to build trust, increase retention, and capture valuable insights. With unified profiles, AI-powered tools and insights, customizable programs, and deep integrations across the eCommerce stack, Okendo provides brands with the tools to build stronger communities and drive long-term growth. With Okendo, brands can: - Convert better by showcasing content like customer ratings, reviews, photos, and videos that build trust and improve shopper confidence. - Retain more with loyalty and referral programs that reward engagement, encourage repeat purchases, and strengthen brand advocacy. - Adapt faster with quizzes, surveys, and AI automation that capture customer insights and personalize campaigns in real time. Why Brands Choose Okendo - Trusted by 18,000+ fast-growing Shopify brands including SKIMS, Rhode, and Oh Polly. - Proven impact with an average 4X lift in conversion rates and 15X ROI. - 65+ integrations with tools like Shopify, Klaviyo, Attentive, Postscript, and Meta. - Dedicated customer support with responsive, hands-on guidance for SMBs through enterprise. - Reliable, scalable performance built to support growth at every stage. ## Okendo Pros & Cons **What users like:** - Users appreciate the **ease of use** with Okendo, enjoying its intuitive setup and seamless Shopify integration. (183 reviews) - Users praise Okendo for its **exceptional customer support** , noting quick responses and helpful resources throughout their experience. (159 reviews) - Users value Okendo's **seamless Shopify integration** and exceptional customer support, enhancing their e-commerce experience and success. (129 reviews) - Users praise Okendo for its **seamless integration with Shopify** , enhancing flexibility and user experience with powerful features. (119 reviews) - Users find the **easy setup** of Okendo straightforward and efficient, enhancing their overall experience and usability. (96 reviews) - Users highly value Okendo's **seamless Shopify integration** , enhancing customization and functionality for ecommerce brands. (95 reviews) - Users find **easy integrations** with Okendo, enabling seamless management and customization of customer reviews for ecommerce success. (86 reviews) - Setup Ease (86 reviews) - Integrations (78 reviews) - Intuitive (68 reviews) **What users dislike:** - Users find **customization options limited** , wishing for more flexibility in design and review placement within Okendo. (29 reviews) - Users are frustrated by **missing features** in Okendo, such as automated promotions and seamless multi-store management. (26 reviews) - Users feel the pricing is **expensive** , wishing for a more affordable option despite acknowledging its competitiveness. (24 reviews) - Users feel the **lack of customization** in Okendo limits branding and user experience enhancements. (21 reviews) - Users find Okendo's **usage difficult** , struggling with interface navigation and the lack of automation for certain features. (18 reviews) - Not User-Friendly (12 reviews) - Users experience **miscommunication issues** regarding policies and review management, leading to confusion and inconvenience. (12 reviews) - Poor Usability (11 reviews) - Users find the **difficult setup** process challenging, especially with Google reviews integration and installation quirks. (10 reviews) - Integration Issues (10 reviews) ## Okendo Reviews ### 1. Customizable Okendo Widgets + Seamless Shopify Integration That Boosts Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** David T. | Customer Experience Manager | CX | CXM | Directing The Digital Customer Experience, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Okendo?** What I like best about Okendo is the highly customizable review widgets that perfectly match my brand’s look and integrate seamlessly with Shopify. The customer support team is outstanding—they respond quickly and made migrating all my existing reviews effortless. Plus, the rewards system for text, photo, or video reviews, along with post-purchase surveys and loyalty features, has really boosted customer engagement **What do you dislike about Okendo?** Analytics could be more robust. I’d also love notifications for negative reviews and more flexible quiz options. **What problems is Okendo solving and how is that benefiting you?** It fixes clunky displays with customizable, on-brand widgets that blend seamlessly on product pages, plus easy moderation and Q&A to keep things trustworthy and engaging.
Migration from our old app was effortless, with their team ensuring every review transferred perfectly, solving setup headaches others complain about ### 2. Effortless Review Management with Okendo **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Okendo?** I use Okendo to collect reviews from my customers and display them on my ecommerce store, and I really appreciate its user-friendly UI. It solves the problem of review collection with automated flows, which makes the process smoother for me. What I like most about Okendo is that it has all the necessary features like review import, automated collection flows, and review moderation, and they're designed to be easy to use. **What do you dislike about Okendo?** I'm a bit frustrated that there's no way I can send manual discount codes for reviewers. Also, when reviewers leave a review directly on our store, not through Okendo, I can't use Okendo to generate and send a review incentive discount code to them. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to collect customer reviews with automated flows and display them on my store. The user-friendly UI and features like review import, collection automation, and moderation make it easy to use. ### 3. Exceptional Support and Value with Okendo **Rating:** 5.0/5.0 stars **Reviewed by:** Lucille G. **Reviewed Date:** January 29, 2026 **What do you like best about Okendo?** I use Okendo for adding social proof to the site, which helps the stores I'm managing to gain more trust from the customers. The app support is very helpful and always available to help with all concerns I've had, even extending help on updating some CSS codes. Their support team assists in exporting/importing reviews and responds quickly when I encounter trouble, making my work very easy. I appreciate the flexibility Okendo offers, being way cheaper than Yotpo. **What do you dislike about Okendo?** I believe it could be improved in terms of having more flexibility in where we can put the reviews. I just found out that the app cannot showcase the reviews until checkout where other apps can do that. I'm hoping this feature will be added soon. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to add social proof, which helps gain customer trust. The supportive app team assists in exporting/importing reviews and CSS updates, making my work easy. I value Okendo's flexibility and affordability compared to Yotpo. ### 4. Comprehensive Solution with Excellent Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Subodh P. | Lead Dev / Tech lead, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Okendo?** I truly appreciate Okendo’s comprehensive suite of tools, which covers not only loyalty and reviews but also includes quizzes, surveys, and referrals. One of the things I like most is how Okendo has effectively solved our challenges related to scaling loyalty campaigns and lifted restrictions on the number of quizzes and surveys we can conduct simultaneously. The seamless experience of having all analytics on a single platform, deeply integrated with Klaviyo, is invaluable, offering a holistic view of our data without dispersion across multiple platforms. Additionally, the supportive team at Okendo, particularly Alannah and Alex, made the implementation process pleasant despite the usual hiccups, ensuring that we achieved the desired results. This comprehensive service, alongside the ease of the initial setup, truly makes Okendo the perfect fit for us. **What do you dislike about Okendo?** Some features which feel like they should be there are missing. **What problems is Okendo solving and how is that benefiting you?** I find that Okendo resolves issues in loyalty campaigns, quiz and survey limitations, and consolidates data for a centralized view, enhancing our ability to scale and analyze effectively. ### 5. Okendo is the best review app on the Market **Rating:** 5.0/5.0 stars **Reviewed by:** Define . | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Okendo?** I love everything about Okendo. It looks gorgeous on our website and really has helped us maintain Strong Social Proof. The customer service is absolutely incredible. They are so fast and they have helped me countless times over the last few years. I tried multiple review apps but Okendo is the one I have stuck with for 3+ years. I also love the ease of importing our reviews from our other outlets, it is such a breeze. **What do you dislike about Okendo?** There is one small thing. When I upload a .csv from my local files, the import does not accept special characters like apostrophes, quotation marks, but it will work if you use Google Sheets. I have such a great system set up offline so I find Google Sheets inconvenient to use. Honestly, this is a minuscule problem. **What problems is Okendo solving and how is that benefiting you?** Okendo is showing our customers what people truly think of our products. We pride ourselves on high quality products and great customer service, which Okendo really shows off for us. ### 6. Seamless Reviews with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Kayla B. **Reviewed Date:** February 07, 2026 **What do you like best about Okendo?** I like that Okendo offers an easy way to create a view of reviews for my bakery website. The staff are easy to communicate with, which is a big plus for me. I also appreciate that the directions are straightforward and the website has a clean appearance. What's really helpful is the chat button for instant assistance, so if I get stuck, there's always something available to guide me through the process. The initial setup of Okendo was also very easy. **What do you dislike about Okendo?** I find there's too much copy and paste or coding to install. I don't know anything about code, so some of the steps were new to me. There also isn’t an 'Add' button as specified in the written instructions. **What problems is Okendo solving and how is that benefiting you?** I use Okendo for my bakery website to create an easy view of reviews. ### 7. An All-in-One Platform That Streamlines Our Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan H. | E-commerce Marketing and Communications Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Okendo?** We love how much functionality Okendo offers and how seamlessly it integrates with other platforms like Klaviyo. We use it multiple times a week, and it’s become such an essential part of our workflow. Having everything customer loyalty, reviews, surveys, quizzes, and more in one place makes it incredibly efficient. It also simplifies onboarding new team members since they only need to learn one platform and can rely on a single support team when needed. **What do you dislike about Okendo?** Its not super easy to edit designs and layouts within Okendo, however they're team actually help you and will do it for you. They are really fast and always take our feedback well. **What problems is Okendo solving and how is that benefiting you?** Okendo has streamlined so many aspects of our customer experience by bringing everything together in one place. Before, we were using multiple platforms for reviews, loyalty, surveys, and quizzes, which made management and reporting time-consuming. Now, we can handle it all within Okendo, saving time and ensuring consistency across every touchpoint. It also integrates seamlessly with Klaviyo, making it easy to connect our customer data and create more personalised communications. Since we use Okendo multiple times a week, having everything in one easy-to-use platform has simplified our workflow, reduced training needs for new staff, and improved overall efficiency. ### 8. Seamless Onboarding and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa A. | Marketing Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Okendo?** Our experience with Okendo has been great! The onboarding process was seamless, which was especially important since we had a tight deadline to get our new review platform up and running. Garrett has been incredible—always easy to communicate with, extremely helpful with training, and provided all the right documentation to guide us every step of the way. He was always responsive and even helped troubleshoot an email issue we encountered. Thanks to his support, we were able to go live on our site very quickly. The platform itself is very user-friendly and easy to navigate. **What do you dislike about Okendo?** Our only minor drawback is that we’re still waiting on a connection with our current SMS platform, but the team has been quick to work on establishing it. Overall, we’re very impressed and look forward to optimizing our review strategy in the coming months! **What problems is Okendo solving and how is that benefiting you?** Okendo is helping us streamline review management and optimize communication with our customers. The platform makes it easy to collect and showcase reviews, which enhances our engagement and builds trust with our audience. We’re also looking forward to implementing surveys to further improve the customer journey and gather valuable feedback, ensuring our customers have a better overall experience. ### 9. All-in-One Platform with Outstanding Support **Rating:** 4.0/5.0 stars **Reviewed by:** Sophie P. | Ecommerce & CRM Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Okendo?** The fact that the platform has so many features such as reviews, surveys and loyalty means that we dont need multiple apps. We can have all of our customer data in the one platform, that speaks to multiple other platforms that we have. The customer service is also very responsive and helpful when we want to make adjustments or include new features on our website. **What do you dislike about Okendo?** The analytics platform could be better. The ability to filter and customise the dashboard would be beneficial. **What problems is Okendo solving and how is that benefiting you?** It allows us to follow the customer through multiple parts of their journey and collect different kinds of data throughout this journey. ### 10. Streamlines Customer Feedback with Customizable Reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Olivia M. **Reviewed Date:** November 17, 2025 **What do you like best about Okendo?** I appreciate how easy Okendo is to set up and maintain. I really like the ability to group reviews for multiple products, which is a great way to manage customer feedback efficiently. The feature that allows us to offer customer rewards for reviews is a fantastic incentive that boosts engagement and encourages more detailed feedback. Okendo also excels in providing customization within reviews for specific attributes. This is particularly helpful for our products, which are very fit-specific, making it easier for potential customers to find relevant information. Additionally, it allows potential customers to view comprehensive product feedback and offers a feature that enables them to search within reviews for specific attributes they are interested in. **What do you dislike about Okendo?** I find that Okendo lacks tools for analyzing and aggregating customer feedback effectively, which is crucial for product improvement. The insights and analytics tools need significant enhancements to provide better support in evaluating and leveraging customer feedback. **What problems is Okendo solving and how is that benefiting you?** Okendo helps potential customers see product feedback and search for specific attributes in reviews. It's easy to set up and maintains simplicity over time, enabling us to group reviews, customize attributes, and offer rewards for customer reviews. ### 11. Easy Shopify integration, but weak reporting, exports, and access controls **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Okendo?** Ease of integration with Shopify, managing groupings of products & base moderation abilities. **What do you dislike about Okendo?** Okendo widgets flicker, which impacts site performance, and we’ve ended up having to build the components ourselves. It has been very difficult to get timely Okendo support. When they first addressed it they actually made the flicker worse as it not longer flickered, the stars repositioned themselves on the page. It’s also impossible to export reviews by product. The reporting is largely useless; the only meaningful insight I can get is through the GA integration. On top of that, there’s no account access management that would let insights teams view and report on reviews without also giving them the ability to edit or moderate reviews, or change widgets and settings. **What problems is Okendo solving and how is that benefiting you?** Product insight from customers in real time, which allows us to optimize our messaging. Customers also stated they wanted reviews for credibility. ### 12. Great loyalty & review experience **Rating:** 4.0/5.0 stars **Reviewed by:** Hannah Z. | Director of E-Commerce, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Okendo?** We use Okendo for loyalty & reviews. Reviews work great, with many options for sending out review requests, including an Attentive integration. Loyalty is also working well for us, and I appreciate that you can schedule promotions within the platform. **What do you dislike about Okendo?** There is not much information connecting to our POS locations. We have customers sign up for loyalty in store, and we are not able to track this. The implementation for stores also took a while to get completely synced. **What problems is Okendo solving and how is that benefiting you?** Collecting reviews from our customers leads to better consumer experience, + we are able to reward our most loyal customers and increase retention. ### 13. Excellent Loyalty Features and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Okendo?** We've been incredibly pleased with Okendo's loyalty and review solutions! Our loyalty program has attracted more repeat purchases, and it's been a great way to reward our customers. Also, the level of customer support we've received has been awesome and has allowed us to ensure we're making the most of the software. **What do you dislike about Okendo?** There are a few certain things we'd like to be able to do with our loyalty program that are currently beyond the scope of what Okendo can do, but overall, we've been satisfied with their loyalty offering. **What problems is Okendo solving and how is that benefiting you?** Thanks to Okendo, we have an easy and clear way to collect reviews from customers and to reward them with loyalty points for posting reviews. We're also able to gain insight into where our customers are coming from using surveys, which helps us make informed decisions about where to focus our marketing efforts. ### 14. Smooth and positive process onboarding and implementing reviews with Okendo! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Okendo?** Since integrating Okendo’s reviews on our site about two months ago, we’ve been incredibly impressed with both the platform and the level of support we’ve received. From the very beginning, the Okendo team has been attentive, responsive, and invested in understanding our goals and helping us achieve them. Their support has made the entire onboarding and implementation process seamless, ensuring everything was set up even quicker than we expected. The insights, features, and on-site customization options have significantly enhanced the customer experience, making reviews a much more engaging and intuitive on our PDPs. We love the AI summaries on each product and the ease of the upkeep to auto refresh. On the back end, the metrics and dashboard have really streamlined our internal reporting. **What do you dislike about Okendo?** Nothing that comes to mind in the past two months. We were initially looking for specific reporting that wasn't available yet, but since bringing it up, the team has worked to find us a solution. **What problems is Okendo solving and how is that benefiting you?** Okendo has solved several key challenges we previously faced with our reviews platform. Our former provider offered very limited options for customizing the user interface, and the email review flow broke for a significant amount of time, making our overall metrics drop and requiring a lot of manual intervention from our team. Additionally, their AI functionality was weak, and sometimes irrelevant, making it difficult to manage and optimize reviews efficiently. Since onboarding with Okendo two months ago, we’ve had a completely smooth experience with both the platform and the service. Okendo’s interface is flexible and easy to tailor to our brand, their review collection flows work seamlessly, and their built-in AI and optimization tools have significantly reduced the amount of manual work required. The result has been a more polished, engaging experience for our customers and a much more efficient process for our team. ### 15. Effortless Reviews and Great Klaviyo Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah D. **Reviewed Date:** December 10, 2025 **What do you like best about Okendo?** I like Okendo for its easy-to-use backend. The integration with Klaviyo is a great feature, making it really easy for us to gather reviews. Also, the initial setup was very easy. It's a simple way to gather and share reviews on our website and show images attached to the reviews. **What do you dislike about Okendo?** There are some features that I think are missing, like creating specific review pages for specific products rather than the same one for all products. I would like to be able to create unique review pages depending on the product being reviewed, so we could vary our incentives/coupons. **What problems is Okendo solving and how is that benefiting you?** Okendo is a simple way to gather and share reviews on our website and show images attached to the reviews. ### 16. Flexible and User-Friendly Review Management **Rating:** 4.5/5.0 stars **Reviewed by:** lily m. **Reviewed Date:** January 06, 2026 **What do you like best about Okendo?** I like Okendo's flexibility and user-friendly nature. It's easy for me to go in and make changes on my own. I also appreciate how it allows us to own reviews and create groups for products, which is helpful for managing website reviews. **What do you dislike about Okendo?** I would like some more features. It would be great if the product reviews pages let you toggle between SKUs. **What problems is Okendo solving and how is that benefiting you?** Okendo allows us to own reviews and create groups for products. I like how I can easily make changes on my own because it's flexible and user-friendly. ### 17. Effortless Quiz Creation and Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Justin C. | Director, Digital Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Okendo?** Easy to use, big fan of their quiz product & ability to create product groupings to support bundles, kits, etc. Friendly and helpful customer success team and technical support. **What do you dislike about Okendo?** I wish some of the more technical updates didn't require CSS and could be managed in the platform directly, like image uploads for quiz. **What problems is Okendo solving and how is that benefiting you?** Quizzes are the most helpful to us at this time both at learning from our customers and as a new revenue stream. ### 18. Okendo has become an essential tool to amplify our customer voice **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriela M. | Growth Marketer Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Okendo?** What I value most about Okendo is the strategic support we receive for our accounts. Having a dedicated team that consistently provides actionable recommendations has made a significant difference in our performance. The reviews module is robust and allows us to showcase testimonials. We also rely on the email and survey modules, which are well-integrated and enable us to automate feedback and data collection. **What do you dislike about Okendo?** While the platform is highly effective, there are areas that could be improved to better support multi-brand management. For instance, having the ability to bulk copy surveys across brands would save a lot of manual work. We would also love to see features like dynamic follow-up actions based on survey responses, which would allow us to deliver more personalized customer experiences. Lastly, we find the email templates somewhat limited in terms of design and customization. **What problems is Okendo solving and how is that benefiting you?** Okendo helps us solve the challenge of collecting, managing, and leveraging customer feedback at scale. With its reviews, emails, and surveys modules, we’re able to gather feedback, understand customers, and turn that data into actionable insights. This has not only improved our product positioning and marketing strategies, but also enhanced trust and conversion rates on-site. Additionally, having a strategic support team ensures we’re constantly optimizing how we use the platform, which accelerates our time to value and overall growth. ### 19. Efficient and User-Friendly with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Natalee B. **Reviewed Date:** January 04, 2026 **What do you like best about Okendo?** I like the ease of use in the back end, optimized online displays, and great support. The initial setup was very easy, and having an onboarding manager was great. **What do you dislike about Okendo?** I find the referral program setups to be more basic than I'd like, and it could really use better multicurrency capabilities for referrals. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to handle review requests and display them on our website. It's easy to use, offers optimized online displays, and provides great support. ### 20. 10/10 Platform + Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Okendo?** Okendo has been such a great partner from vetting, to onboarding, and throughout implementing. We met with Aboud who gave us an in depth demo of the platform and we were excited to consider onboarding with all of the initial education and upgrades from our previous reviews platform. From onboarding, our specialist Brock had a very structured timeline to ensure launch readiness. We ran into no issues when came time to launch and integrations came easy to connect. I personally manage the reviews for our team so I was very please to see the different functionalities such as selecting multiple views, ease of filtering reviews by product, and overall improve UI from what we were used to. Moving forward, we've been really lucky to be partnered with Alex as our customer support manager. He has been readily available when any issues come up and ensuring we're getting the best use out of the platform. **What do you dislike about Okendo?** We really want to be able to access more reporting features like custom reports and more visual dashboards. **What problems is Okendo solving and how is that benefiting you?** Ease in review moderation, updated filtering on reviews content and widgets, and better customer support. ### 21. Great product with great support! **Rating:** 4.5/5.0 stars **Reviewed by:** Kyle J. | Director of Ecommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Okendo?** On-site and backend functionality, easy design modifications, helpful templates for reviews widgets, supportive onboarding and customer success teams. **What do you dislike about Okendo?** In the sales process, we were promised sorting functionality that is not possible. We worked through this with our CSM and are looking for long term solutions. **What problems is Okendo solving and how is that benefiting you?** Providing our customers with consumer product reviews to aide in the conversion process as well as new customer acquisition via referrals. ### 22. Great Customization and Product Grouping, but Multi-Store Management Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Okendo?** I really like the ease of on site customisation, implementation, and the level to which we can customize the appearance of the reviews. I also like the product grouping feature which provides flexibility in how our products are set up. The support is always very prompt and helpful. **What do you dislike about Okendo?** I really don't like how Okendo handle multi store/domain switching in the backend. Having to logout or go to each regions though the respective shopify store is cumbersome and an account switcher in the backend would be wonderful to have. **What problems is Okendo solving and how is that benefiting you?** Okendo helps solve the management and distribution of our many customer reviews and displays them. ### 23. Great Customer Loyalty App! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Okendo?** We needed an easy to use rewards program and Okendo was it! The set up was made extra easy with their customer support person who walked us through step by step. All included. Customers love it and are appreciative of the awards. The integration with Shopify was seamless. **What do you dislike about Okendo?** We don't dislike a thing - wish it incorporated more features to remind customers to buy again. **What problems is Okendo solving and how is that benefiting you?** We have very loyal customers and we wanted to reward their loyalty with a points program. Okendo has been so easy to use and an unexpected, but welcome result has been increased sales! ### 24. Seamless Suite with Intuitive Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Anna F. **Reviewed Date:** December 30, 2025 **What do you like best about Okendo?** I like how Okendo is a full suite and integrates seamlessly altogether. The support and onboarding service was overall seamless and didn't require too much support from our team's end. **What do you dislike about Okendo?** There are certain quiz functionality features that could have further tweaking to make them more tailored to branding and user experience. **What problems is Okendo solving and how is that benefiting you?** I use Okendo for loyalty, quizzes, reviews, and surveys. ### 25. Super Easy to Use—A Breeze for Beginners **Rating:** 4.0/5.0 stars **Reviewed by:** Lily M. | shopper marketing manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Okendo?** its very easy to use, i like that the platform is very simple **What do you dislike about Okendo?** I find the shopify intergration confusing and it confusing that there are no okendo product codes **What problems is Okendo solving and how is that benefiting you?** i like that you can group products for reviews and it makes managing reviews very easy. ### 26. Easy to Use and Powerful, but Missing Some Features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Okendo?** Overall, Okendo has been easy to use since I became familiar with the platform. Adding points promotions within loyalty, for example, is much more straightforward than the program I left. At the onset, the Okendo onboarding was also very helpful. **What do you dislike about Okendo?** I have been surprised to find certain features missing from Okendo. Most recently, for example, I was attempting to set up a points promotion for the holidays which awards bonus points to orders over a certain dollar threshold. This isn't possible to automate in Okendo, and involves Shopify flows and manually switching things on and off. **What problems is Okendo solving and how is that benefiting you?** Okendo allows me to manage my loyalty program and collect customer reviews. It's useful having both under the same umbrella. ## Okendo Discussions - [What is Okendo used for?](https://www.g2.com/discussions/what-is-okendo-used-for) - 1 comment - [View Okendo pricing details and edition comparison](https://www.g2.com/products/okendo/reviews?filters%5Bsentiment_snippet%5D=1383689&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+21%3A53%3A52+-0500&secure%5Bsession_id%5D=c73e8902-1f37-475f-bb95-b9cdad31bbc9&secure%5Btoken%5D=2988e225d6d41dc244492c8c1016538a24dc4430c6e1db003e509404cb1bd07b&format=llm_user) ## Okendo Integrations - [AfterSell](https://www.g2.com/products/aftersell/reviews) - [AfterShip](https://www.g2.com/products/aftership/reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Braze](https://www.g2.com/products/braze/reviews) - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Foursixty](https://www.g2.com/products/foursixty/reviews) - [Fuego](https://www.g2.com/products/fuego/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Iterable](https://www.g2.com/products/iterable/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Loop](https://www.g2.com/products/loop/reviews) - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Nosto](https://www.g2.com/products/nosto/reviews) - [Omnisend](https://www.g2.com/products/omnisend/reviews) - [Ordergroove](https://www.g2.com/products/ordergroove/reviews) - [PageFly Page Builder](https://www.g2.com/products/pagefly-page-builder/reviews) - [Postscript](https://www.g2.com/products/postscript/reviews) - [PowerReviews](https://www.g2.com/products/powerreviews/reviews) - [Rebuy](https://www.g2.com/products/rebuy/reviews) - [Recharge Subscriptions](https://www.g2.com/products/recharge-subscriptions/reviews) - [Rise](https://www.g2.com/products/rise/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - [Stay AI](https://www.g2.com/products/stay-ai/reviews) - [Tapcart](https://www.g2.com/products/tapcart-tapcart/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Triple Whale](https://www.g2.com/products/triple-whale/reviews) - [Zaymo](https://www.g2.com/products/zaymo/reviews) ## Okendo Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Third-Party Integrations - Social Media Integration **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction - Multi-Language **Additional Functionality** - AI Copilot - Email Alerts - Customer Segmentation - Multi-Campaign - Email Marketing - Customizable Reports - Social Advertising - Widgets - Reporting & Statistics - API - Generative AI - Campaign Segmentation - Email Templates - Search/Filter - Pre-Approved Content Library - Surveys & Feedback - Customer Advocacy - Data Import/Export - Social Promotion - Employee Advocacy - Activity Dashboard - Alerts/Notifications - Filtering - Real-Time Updates - Social Media Monitoring - Customizable Fields - Customizable Branding - Email Distribution - Nonprofit Advocacy - A/B Testing - Customizable Templates - Content Library - CRM - Gamification - Activity Tracking - Discount Management - Customer Engagement - Campaign Management - Incentive Management - Campaign Analytics - Engagement Tracking - Real-Time Analytics - Customer Accounts - Communication Management - Community Management - Rewards Management - Gift Card Management - Multi-Channel Marketing - User Management - Visual Analytics - Feedback Management - Social Engagement - Event Triggered Actions - Loyalty Program - Campaign Planning - Rewards Program - Advocate Management - Lead Capture - Referral Tracking - Reporting/Analytics - Promotions Management - Pipeline Management - Reference Request Automation - Reminders - Nomination Tracking - Task Scheduling - Calendar Management - Reference Usage Tracking - Audio References - For Sales/Marketing - Workflow Management - Configurable Workflow - Video References - Survey/Poll Management - Program Notices - Contact Management - Lead Management - Customer Activity Tracking - Customer Database - ROI Tracking - Lead Generation - Conversion Tracking - Referral Templates - For Customer Referrals - For Employee Referrals - Lead Engagement - Fraud Detection - Performance Metrics **Additional Functionality** - Reminders - Review Monitoring - Email Reminders - Monitoring - Performance Metrics - Surveys & Feedback - Activity Tracking - Data Import/Export - Review Notification - Reporting & Statistics - Feedback Management - AI Copilot - Real-Time Analytics - Survey/Poll Management - Activity Dashboard - SMS Messaging - CRM - Visual Analytics - Purchasing & Receiving - Real-Time Notifications - Customizable Reports - Response Management - Customizable Branding - SEO Management - Engagement Tracking - Review Badge Management - Negative Feedback Management - Social Sharing - Real-Time Data - Dashboard - Communication Management - Sentiment Analysis - Alerts/Notifications - Customizable Templates - Commenting/Notes - Template Management - Customer Experience Management - Social Promotion - Campaign Management - Email Management - Review Request - Multi-Location - Multi-Channel Campaigns - Chat/Messaging **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Survey Customization** - Question Branching - Branding - Multimedia Support - Multilingual Surveys **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations - Gift Card Management - Membership Management - Discount Management - Survey/Poll Management - Rewards Management - Promotions Management - eCommerce Management - Campaign Management - Communication Management **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Use Cases** - E-commerce - Retail - Customer Service **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Customizable Templates - AI Copilot - Transaction History - SMS Marketing - Referral Tracking - Customizable Branding - Customer Surveys - Member Portal - Campaign Planning - Client Portal - Loyalty Program - Email Marketing - Customer History - Activity Dashboard - Performance Metrics - Multi-Campaign - Engagement Tracking - Customer Profiles - Social Promotion - Customer Segmentation - Customer Database - API - Point of Sale (POS) - Generative AI - Multi-Channel Marketing - Customer Activity Tracking **Mobile** - Mobile Optimization **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **In-House Management** - Employee Performance - Team Workflow **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution **Display Options** - Badges - Widgets - Third-Party Integrations - Marketing - Social Media Integration - Website Integration **Generative AI** - AI Text Generation - Generative AI **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top Okendo Alternatives - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (646 reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - 4.3/5.0 (255 reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews)