---
title: Office24by7 Reviews
meta_title: 'Office24by7 Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Office24by7 works for a business like yours.
date_modified: '2026-06-22'
parent_category:
  name: Sales Tools
  url: https://www.g2.com/categories/sales-tools
---

# Office24by7 Reviews
**Vendor:** Office24by7  
**Category:** [CRM Software](https://www.g2.com/categories/crm)
## About Office24by7
Office24by7 is a software company that provides a cloud-based CRM and business communication platform designed to help organizations manage customer interactions and workflows from a single system. The platform integrates CRM, cloud telephony, IVR, marketing automation, and customer support tools to support multichannel communication across voice, SMS, WhatsApp, email, and web channels. Office24by7 enables sales, marketing, and service teams to track leads, record customer conversations, and automate follow-ups without relying on multiple disconnected applications. Its no-code configuration framework allows organizations to customize workflows, modules, and reports based on their business processes. Built-in telephony features such as click-to-call, call recording, and intelligent call routing connect communication directly with customer data. The company serves industries including real estate, banking, healthcare, education, e-commerce, SaaS, logistics, manufacturing, and professional services. Office24by7 is accessible on desktop and mobile (iOS and Android), supporting both office-based and remote teams with centralized customer data and communication management.






- [View Office24by7 pricing details and edition comparison](https://www.g2.com/products/office24by7-office24by7/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-05+13%3A47%3A14+-0500&secure%5Bsession_id%5D=a38f9859-6f12-4ad6-872b-2e14231180dd&secure%5Btoken%5D=a722614b35a1f5702a16c9cd07a93325cce3477402bec79234c03be8807daba3&format=llm_user)

## Office24by7 Features
**Sales Force Automation**
- Contact & Account Management
- Partner Relationship Mgmt. (PRM)
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Territory & Quota Management
- Desktop Integration
- Product & Price List Management
- Quote & Order Management
- Customer Contract Management
- Contract/License Management

**Marketing Automation**
- Email Marketing
- Campaign Management
- Lead Management
- Marketing ROI Analytics
- Email Management
- File Management
- Deal Management

**Customer Support**
- Case Management
- Customer Support Portal
- Knowledge Base
- Call Center Features
- Support Analytics
- Workflow Management
- Opportunity Management
- Sales Pipeline Management
- Reporting/Analytics
- Calendar Management
- Pipeline Management
- Content Management
- Communication Management
- Visual Analytics
- Template Management
- Predictive Analytics
- Document Management
- Channel Management
- Commission Management
- Field Sales Management

**Reporting & Analytics**
- Reporting
- Dashboards
- Forecasting

**Mobile & Social**
- Social Network Integration
- Mobile User Support
- Third-Party Integrations
- Social Media Integration
- Customer Support
- Multi-Channel Social Integration

**Platform**
- Customization
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Document & Content Mgmt.
- Performance and Reliability
- Output Document Generation
- Mobile Access
- Lead Generation

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications
- Third-Party Integration
- Internal Chat Integration
- Collaboration Tools
- Prospecting Tools
- Real-Time Data

**Generative AI**
- AI Text Generation
- Generative AI
- Proposal Generation

**Agentic AI - CRM**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Calendar/Reminder System

****
- Search/Filter
- Alerts/Notifications
- Data Import/Export
- Lead Capture
- Batch Processing
- Email Tracking
- Tagging
- Pipeline Reports
- Drag & Drop
- Segmentation
- Customizable Fields
- Role-Based Permissions
- Interaction Tracking
- CRM
- Document Storage
- AI Copilot
- Contact Database
- Referral Tracking
- Quotes/Estimates
- Multi-Channel Communication
- Lead Qualification
- Marketing Automation
- Email Templates
- Sales Reports
- Customer Journey Mapping
- Reminders
- Lead Scoring
- Data Security
- Customizable Reports
- Calendar Sync
- For Startups
- Performance Metrics
- Sales Trend Analysis
- For iPad Devices
- Customizable Templates
- Activity Tracking
- Reporting & Statistics
- For Mac Devices
- Landing Pages/Web Forms
- Lead Nurturing
- Gamification
- Prioritization
- Web-based Deployment
- Softphone
- Single Sign On
- Customer Database
- Event Triggered Actions
- Mobile App
- Email Sequences
- Customer Segmentation
- Lead Assignment
- For Small Businesses
- Live Chat
- Business Card/Badge Scanning
- Data Visualization
- Customer Social Profiles
- Social Promotion
- Monitoring
- Engagement Tracking
- Social Media Monitoring
- Customer Engagement
- Sentiment Analysis
- Brand Tracking
- Audience Targeting

## Top Office24by7 Alternatives
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,680 reviews)
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