--- title: Office24by7 CRM Reviews meta_title: 'Office24by7 CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Office24by7 CRM works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 3 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Office24by7 CRM Reviews **Vendor:** Office24by7 **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.7/5.0 **Total Reviews:** 3 ## About Office24by7 CRM Office24by7 CRM is a customizable, all-in-one platform designed to unify sales, marketing, communication, and support with unlimited users and unlimited calling included. It features no-code workflow automation, omnichannel engagement across voice, SMS, WhatsApp, email, and built-in cloud telephony for seamless interactions. Industry-specific modules and advanced analytics empower businesses to scale efficiently and maintain full control of their customer lifecycle. ## Office24by7 CRM Pros & Cons **What users like:** - Users value the **customizable filters and settings** in Office24by7 CRM, enhancing tailor-made solutions for their businesses. (1 reviews) - Users appreciate the **effective customer communication** provided by Office24by7 CRM, enhancing collaboration and support. (1 reviews) - Users value the **customization options** in Office24by7 CRM, tailoring features to meet their unique business needs. (1 reviews) - Users appreciate the **ease of use** of Office24by7 CRM, enjoying its friendly UI and helpful resources. (1 reviews) - Users find the **user-friendly interface** of Office24by7 CRM easy and helpful for managing their operations seamlessly. (1 reviews) - Users value the **seamless third-party integrations** offered by Office24by7 CRM, enhancing their workflow and adaptability. (1 reviews) - Simple (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users find the **complex features** of Office24by7 CRM confusing, particularly for those just starting out. (1 reviews) ## Office24by7 CRM Reviews ### 1. Very simple, yet powerful CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Sharath J. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Office24by7 CRM?** Office24by7 CRM is very easy to use and simple in nature. The UI is extremely friendly. The knowledge base documents on their website are really helpful in understanding and using the software. They also have necessary add-ons that one could use to really get the most of out a CRM. The most important factor is that their CRM comes with in-built cloud telephony, which most other providers don't offer. Their customer success team is very helpful and cooperative in implementing the software and getting started with the basics. They also provide integration with most third-party apps. In a nutshell, Office24by7 CRM easy to use and we've been using it for managing our sales, marketing, and support purposes. **What do you dislike about Office24by7 CRM?** Some of their features are a bit confusing, especially for a beginner. **What problems is Office24by7 CRM solving and how is that benefiting you?** Office24by7 CRM helped me in solving all our communication problems. We are now able to approach customers efficiently, and all our communication history is available in the software. Their efficient lead-tracking capabilities also helped us to a great extent in marketing. - [View Office24by7 CRM pricing details and edition comparison](https://www.g2.com/products/office24by7-crm/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+09%3A33%3A11+-0500&secure%5Bsession_id%5D=2ecd5aec-a945-44d4-bee1-39e22637df3a&secure%5Btoken%5D=05eec0023442ea16d39affdf9f0e2dbb7a31a5d7ff95ab35b012a8fa203e345c&format=llm_user) ## Office24by7 CRM Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition ## Top Office24by7 CRM Alternatives - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,065 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,582 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews)