--- title: Office24by7 Call Center Reviews meta\_title: 'Office24by7 Call Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Office24by7 Call Center works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 3 scale: '5' date\_modified: '2026-06-22' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Office24by7 Call Center Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Office24by7 Call Center but has limited features. Are you part of the Office24by7 Call Center team? [Upgrade your plan](https://my.g2.com/office24by7-call-center/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Office24by7 is a software company that provides a cloud-based CRM and call center communication platform designed to help organizations manage customer interactions and operational workflows from a single system. The platform integrates CRM, cloud telephony, IVR, marketing automation, and customer support tools to support structured, multichannel communication across voice, SMS, WhatsApp, email, and web channels. Office24by7 enables call center, sales, and service teams to handle inbound and outbound customer communication efficiently while maintaining complete visibility into customer data and interaction history. Its built-in telephony features include click-to-call, call recording, intelligent call routing, and IVR workflows, allowing teams to manage high call volumes and ensure consistent service quality without relying on separate telephony systems. The platform also supports no-code configuration, enabling organizations to customize workflows, modules, and reports according to their call handling processes and business requirements. Real-time dashboards and analytics provide operational insights into agent performance, call activity, and customer engagement trends. Office24by7 serves industries such as real estate, banking, healthcare, education, e-commerce, SaaS, logistics, manufacturing, and professional services. Available on desktop and mobile (iOS and Android), the solution supports both office-based and remote call center operations with centralized communication and customer management. * * * Seller [Office24by7](https://www.g2.com/sellers/office24by7-293e384c-c523-42a4-900a-298282d6c2c3) Discussions [Office24by7 Call Center Community](https://www.g2.com/products/office24by7-call-center/discuss) Languages Supported Arabic, Assamese, Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi, Oriya, Punjabi, Sanskrit, Tamil, Telugu, Urdu Overview by Office24by7 CRM (Office24by7) Show More ## Top-Rated Alternatives [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,582) ](https://www.g2.com/products/talkdesk/reviews) [ ![Automation Anywhere Agentic Process Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Automation Anywhere Agentic Process Automation") Automation Anywhere Agentic Process Automation 4.5/5(5,623) ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) [ ![Nextiva](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nextiva") Nextiva 4.5/5(3,619) ](https://www.g2.com/products/nextiva/reviews) [ View All Alternatives ](https://www.g2.com/products/office24by7-call-center/competitors/alternatives) ![Ashish A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashish A.") AA Ashish A. Technical support Executive Enterprise (\> 1000 emp.) 6/5/2023 "Office24by7 call center is the best solution." 5/5 What do you like best about Office24by7 Call Center? The best about office25by7 Call Center is cloud telephony; it's beneficial for customer support 24by7 and also helps the team manage very efficiently. Review collected by and hosted on G2.com. What do you dislike about Office24by7 Call Center? Nothing is disliked in office24by7 call center. Review collected by and hosted on G2.com. What problems is Office24by7 Call Center solving and how is that benefiting you? Every organization's main problem is providing customer support on time and maintaining every record for the same. So the office24by7 helps an organization manage calls via IVR Services and Audio conferences and track all the incoming, outgoing or missed calls. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Guljeet S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guljeet S.") GS Guljeet S. System Analyst Enterprise (\> 1000 emp.) 5/26/2023 "Call center solutions" 4.5/5 What do you like best about Office24by7 Call Center? Make your call center efficient by enhancing and improving the customer service for the end users. Review collected by and hosted on G2.com. What do you dislike about Office24by7 Call Center? I have not seen any bad reviews yet. The only thing is that it is costly. Review collected by and hosted on G2.com. What problems is Office24by7 Call Center solving and how is that benefiting you? Easy to use tool, intuitive platform, easy to use and manage incoming and outgoing calls Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 5/31/2023 "Amazing tool to keep with the calls!" 4/5 What do you like best about Office24by7 Call Center? It is just really easy to use, and it is very convenient to take calls on it. Review collected by and hosted on G2.com. What do you dislike about Office24by7 Call Center? Nothing in particular. I think they are one of the best in the industry Review collected by and hosted on G2.com. What problems is Office24by7 Call Center solving and how is that benefiting you? The ability to take calls without any hassle and delay is really time saving and very convenient. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of Office24by7 Call Center for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Talkdesk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk Logo") Talkdesk 4.4 (2,582) Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. ](https://www.g2.com/products/talkdesk/reviews "Talkdesk")[ 2 ![Automation Anywhere Agentic Process Automation Logo](https://images.g2crowd.com/uploads/product/hd_favicon/053673f927a7e9eaba122ebe77b4349a/automation-anywhere-agentic-process-automation.svg "Automation Anywhere Agentic Process Automation Logo") Automation Anywhere Agentic Process Automation 4.5 (5,623) Automation Anywhere Enterprise is an RPA platform architected for the digital enterprise. ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews "Automation Anywhere Agentic Process Automation")[ 3 ![Nextiva Logo](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva Logo") Nextiva 4.5 (3,619) The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere. ](https://www.g2.com/products/nextiva/reviews "Nextiva")[ 4 ![JustCall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall Logo") JustCall 4.3 (2,393) JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries ](https://www.g2.com/products/saas-labs-justcall/reviews "JustCall")[ 5 ![Close Logo](https://images.g2crowd.com/uploads/product/hd_favicon/6ad2a7af22edebee61fd4bd8f4d58aaf/close.svg "Close Logo") Close 4.7 (2,069) Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals and make more sales—all without manual data entry! ](https://www.g2.com/products/close/reviews "Close")[ 6 ![CloudTalk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk Logo") CloudTalk 4.4 (1,851) CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. ](https://www.g2.com/products/cloudtalk/reviews "CloudTalk")[ 7 ![NICE CXone Logo](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone Logo") NICE CXone 4.3 (1,730) NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. ](https://www.g2.com/products/nice-cxone/reviews "NICE CXone")[ 8 ![Aircall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall Logo") Aircall 4.4 (1,641) Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. 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Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. ](https://www.g2.com/products/genesys-cloud-cx/reviews "Genesys Cloud CX")[ 10 ![LiveAgent Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent Logo") LiveAgent 4.5 (1,538) LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide. ](https://www.g2.com/products/liveagent/reviews "LiveAgent") [Show More](#) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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