What do you like best about Odoo ERP?
I don’t really know where to start. When we first looked at ERP systems, we thought about going with dynamics or Oracle, but the price was too high. Then we looked at Odoo, and honestly, our first thought was that it was too cheap and maybe it would not deliver what we needed. But we were surprised because it did much more than expected and worked really well for us.
The implementation was very detailed. Odoo gave us a proper project management team who listened carefully to our needs and also suggested ways to improve our workflows. They did not just copy our business into the system, they actually showed us better ways of working. The team we worked with was basically three main people: Furat Abdel Majed, Mostafa Essam, and Sharif Elshiwihy. Furat and Mostafa guided us step by step during implementation and prepared our company very well. Mostafa Essam worked closely with us to understand our business step by step. He was very methodical and calm in his approach, which gave us a lot of trust that the project was in safe hands. Mostafa also had a very good balance between listening to what we wanted and advising us on better ways to set things up in Odoo. He was not just following instructions; he actually helped us improve our workflows and find smarter ways to work. That type of guidance made the implementation stronger and more future-proof. I am a power engineering student that graduated from one of the toughest universities in eruope that had insanely good teachers, and I found Mostafa's teachings during the tutorials and workshops really really good and clear.After the system went live, Sharif Elshiwihy became our main support. He is extremely punctual and dependable, and he always finds a solution when we face a business flow that is difficult to understand. He explains things clearly, and what really stood out is that he records short videos to guide us. These videos have been very helpful and are now building up into a small internal library that we can keep using for training new staff in the future. Sharif is also very communicative and patient, which makes it easy to approach him with any issue. Instead of just solving the problem quickly, he makes sure we understand why the solution works. That has been very valuable for us because it has helped our team learn and become more confident with Odoo.
Before all of this, the person who made us even consider Odoo in the first place was Omar Talaat. We actually traveled from Saudi to Dubai to meet him at the Odoo office. From the very first meeting, he was professional, patient, and very clear in showing us what Odoo can do. He explained the system in a way that made sense to us, without overpromising, and he gave us a realistic picture of its strengths. He also made sure that we understood what adopting Odoo would look like for our business, which helped us make an informed decision. Honestly, if it wasn’t for Omar’s approach, we might have overlooked Odoo and gone with another ERP. His effort at the very beginning is what set the right foundation for this whole project.
Our account manager, Raneem Sanuri, has been excellent and deserves special mention. She replies very quickly, often even outside of working hours and during weekends, which shows real dedication from an ERP customer service standpoint. She does not just reply fast, she replies with clear and detailed answers that make things simple for us to understand. Whether it was about pricing, scope of work, or when we moved into custom developments, she always made sure there was no confusion. With her support, the entire process felt much easier and less stressful, and it gave us confidence that Odoo really cares about its customers.
Overall, the whole Odoo team was fantastic. Each person did their part really well, and together they gave us a smooth and professional experience. I think Odoo does a great job in assigning the right people to the right companies.
Also, I want to say this to anyone who is worried about the price. At first, we thought Odoo might not be serious because it is much cheaper compared to Oracle or Dynamics. But now I can say the value is excellent and Odoo really is a complete package. Review collected by and hosted on G2.com.
What do you dislike about Odoo ERP?
There are not really any big problems from our experience so far. Odoo has actually made our work faster and easier. But there are some small things that feel missing. For example, our company logo does not appear on partner ledger reports and such or customer statements. Things like this are small details, but they would make the system feel more complete in our opinion.
Other than that, some features sometimes feel a little basic but does the job quiet well actually, so maybe I am just being picky here, but nonetheless they never stopped our business. They are more like small improvements that would be nice to have in the future. Review collected by and hosted on G2.com.
