Shibil K.
SK
Shibil K.
Head - Ecommerce
Retail
Mid-Market (51-1000 emp.)
"Solid All-in-One ERP for Hypermarket & Retail Business"
4.5/5
What do you like best about Odoo ERP?

What I like best about Odoo ERP is its all-in-one integrated system. Everything we need for our hypermart runs on a single platform — Inventory, Sales, Point of Sale (POS), Accounting, Purchasing, and even HR — and they all talk to each other seamlessly. Review collected by and hosted on G2.com.

What do you dislike about Odoo ERP?

The user interface feels a bit outdated and can be confusing for new users. Some modules are not as intuitive as modern cloud software, and it takes time to get used to the navigation.

Also, while the Community version is free, many useful features (especially advanced reporting and better mobile experience) are locked behind the paid Enterprise version, which increases the total cost. Review collected by and hosted on G2.com.

Janak P.
JP
Janak P.
Assistant Manager
Small-Business (50 or fewer emp.)
"Decent Value, But Pathetic Sales & Support. Invoicing UI is quite poor."
1/5
What do you like best about Odoo ERP?

The plethora of applications and functionalities it covers in a very reasonable cost. Review collected by and hosted on G2.com.

What do you dislike about Odoo ERP?

The sales and the customer service are pathetic to the point, that they don't even understand the use-case o the business and become completely hands-off after the sales is done. Also even if you take the custom plan, their product UI, particularly in the Invoicing part is so bad, that the user can't do anything on their own and they'd need some kind of support. I have it on record from a customer success person that they don't have any self-help manual for the studio feature. Review collected by and hosted on G2.com.

weinni 2.
W2
weinni 2.
Odoo Developer
Small-Business (50 or fewer emp.)
"Extensive features, but country-specifics require patience"
4.5/5
What do you like best about Odoo ERP?

I like the simplicity of Odoo ERP and that it offers everything out of the box. We are trying to do everything in Odoo ERP to avoid system breaks. The integration of the Odoo Newsletter Tool has saved us a lot of manual work in synchronizing contact data. The export for the tax advisor and our internal evaluations is absolutely trouble-free, although it was initially a challenge to assign everything correctly. The simple display and the many possibilities of Odoo ERP make you super hyped at first, as they can increase productivity when you realize that less is often more. Review collected by and hosted on G2.com.

What do you dislike about Odoo ERP?

Instructions for country-specifics are often hard to find. Often, you only find a simple solution after working on it for a long time, and at the beginning, you don't work very smart. Review collected by and hosted on G2.com.

Rehan A.
RA
Rehan A.
Artificial Intelligence Engineer
Information Technology and Services
Small-Business (50 or fewer emp.)
"All-in-One, User-Friendly ERP That Streamlines Daily Operations"
4/5
What do you like best about Odoo ERP?

Odoo ERP offers multiple business management features in one platform, such as CRM, accounting, inventory, and sales management. The interface is user-friendly, customizable, and helps streamline daily operations efficiently. Review collected by and hosted on G2.com.

What do you dislike about Odoo ERP?

Some modules can take time to configure properly, especially for new users. Also, certain advanced customizations may require technical knowledge or additional support. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Flexible, All-in-One Platform That Centralizes Our Business Processes"
4/5
What do you like best about Odoo ERP?

What I like most about Odoo ERP is its flexibility and the ability to centralize different business processes in a single platform. Review collected by and hosted on G2.com.

What do you dislike about Odoo ERP?

What I dislike about Odoo ERP is that some advanced or highly specific business requirements can require significant customization. This can increase the complexity of upgrades and long-term maintenance Review collected by and hosted on G2.com.

Verified User in Banking
EB
Verified User in Banking
Mid-Market (51-1000 emp.)
"Modular and Cost-Effective, Excellent for Centralization"
4.5/5
What do you like best about Odoo ERP?

I like Odoo ERP for its mobility and modularity, which allows me to integrate different processes and tools with ease. I find it very easy to try, buy, and test modules as if it operates like a marketplace, which is a feature I really enjoy. It helps me focus on what's most relevant by simplifying the management of various processes. Review collected by and hosted on G2.com.

What do you dislike about Odoo ERP?

Sometimes when you have an architecture that has a lot of modules, you see the same data across different modules and platforms. What could be done better is to have some type of comment center that will capture an overview with the single data. It's not easy because if you don't expect a lot and if you are trying to simplify what you have, it's a little bit frustrating because you have an initial overview. Review collected by and hosted on G2.com.

Saad R.
SR
Saad R.
Small-Business (50 or fewer emp.)
"Disappointing Customer Service and Setup Experience"
1/5
What do you like best about Odoo ERP?

I like that with Odoo ERP, I can manage multiple business functions like Accounting, Purchase, Maintenance, and HR all in one platform. It helps me handle many business functions seamlessly at one place. Review collected by and hosted on G2.com.

What do you dislike about Odoo ERP?

Their customer service is disastrously bad. The agents are terrible. They change the terms of the contract by changing online terms and conditions and apply hidden charges to clients. They put material contract charges unilaterally, and since there are switching costs involved, they force you to pay that, or otherwise cut your services. Their local implementation partners are not well trained and the entire setup process is a mess. Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Comprehensive and Flexible: A Review of Odoo ERP"
5/5
What do you like best about Odoo ERP?

One of the best features of Odoo ERP is its flexibility and modularity. It allows businesses to tailor the system to their unique needs, whether it's for accounting, sales, inventory, or CRM, by selecting only the modules they require. This scalability makes it an ideal choice for growing businesses. Additionally, Odoo's user-friendly interface and seamless integration capabilities with other tools and systems make it a powerful all-in-one solution. Review collected by and hosted on G2.com.

What do you dislike about Odoo ERP?

One challenge with Odoo ERP is its complexity during initial setup and configuration, especially for businesses with specific or unique needs. The system offers extensive customization options, which can be overwhelming for users without technical expertise. Additionally, while Odoo provides a lot of functionality out of the box, certain advanced features may require additional development work or third-party apps, which could increase costs and implementation time. Some users also report occasional performance issues when dealing with large amounts of data or complex processes. Review collected by and hosted on G2.com.

Mohamed F.
MF
Mohamed F.
Inventory Accounting
Small-Business (50 or fewer emp.)
"Seamless and accurate integration of accounting and inventory saves review time."
5/5
What do you like best about Odoo ERP?

What I like most is the perfect integration between the accounting system and the inventory. The automated linkage makes recording journal entries for sales, purchases, and inventory operations very easy and extremely accurate, saving manual review time. Review collected by and hosted on G2.com.

What do you dislike about Odoo ERP?

The interface requires some time to get used to by new users, and customizing advanced accounting reports may require technical assistance initially. Review collected by and hosted on G2.com.

Lissa P.
LP
Lissa P.
ASOCIADO DE TRAFICO
Small-Business (50 or fewer emp.)
"Odoo Experience"
3.5/5
What do you like best about Odoo ERP?

What I like most about Odoo is that everything is in one place. I can manage accounting, sales, products, and even employees without having to use multiple programs. Review collected by and hosted on G2.com.

What do you dislike about Odoo ERP?

What I don't like about Odoo is that sometimes some things don't work as they should or feel incomplete. There are features that could be easier to use. I've also noticed that some updates bring new bugs or change things without much notice. Review collected by and hosted on G2.com.