--- title: Odoo Help Desk Reviews meta\_title: 'Odoo Help Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how Odoo Help Desk works for a business like yours. aggregate\_rating: rating\_value: 3.6 review\_count: 12 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Odoo Help Desk Reviews & Product Details Agile Helpdesk for great customer service. * * * Seller [Odoo](https://www.g2.com/sellers/odoo) Discussions [Odoo Help Desk Community](https://www.g2.com/products/odoo-help-desk/discuss) Show More ## Top-Rated Alternatives [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,833) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/odoo-help-desk/competitors/alternatives) ## User Insights Average based on 12 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 6/26/2026 "Good Software, Disappointing Customer Service" 0/5 What do you like best about Odoo Help Desk? The apps are well integrated, the interface is modern and intuitive, and it appears to be a powerful solution for managing business processes. Based on my experience so far, the software itself looks very promising and offers excellent value in terms of functionality. Review collected by and hosted on G2.com. What do you dislike about Odoo Help Desk? Very inflexible subscription management and poor customer service. There was no willingness to accommodate a reasonable request, and communication quickly became focused on legal obligations instead of finding a customer-friendly solution. Review collected by and hosted on G2.com. What problems is Odoo Help Desk solving and how is that benefiting you? It provides all Apps. Chatbots. AI Bots, Help Portal, Ticket System, Performance is good etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sumit A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sumit A.") SA Sumit A. Associate Product Manager Small-Business (50 or fewer emp.) 10/11/2024 "The most user-friendly and standard tool for SMEs" 3.5/5 What do you like best about Odoo Help Desk? The onboarding process was straightforward and I could set up my account within minutes. The UI is also neat and clean. Review collected by and hosted on G2.com. What do you dislike about Odoo Help Desk? The customization possibilities are minimal. Only basic requirements can be met via Odoo Helpdesk.It's more or less MS Excel with a better UI. Review collected by and hosted on G2.com. What problems is Odoo Help Desk solving and how is that benefiting you? Odoo gives me a better interface than excel and it also gives me some basic analytics to look at about my tickets. All my tickets are recorded and timestamped is a good benefit for an NPO like ours. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Aninda S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aninda S.") AS Aninda S. Co-Founder, COO Small-Business (50 or fewer emp.) 11/14/2024 "Providing Customer Support Just Got Easier" 4.5/5 What do you like best about Odoo Help Desk? Its easy to use interface and integration options Review collected by and hosted on G2.com. What do you dislike about Odoo Help Desk? Adding more platforms to integrate would definitely help Review collected by and hosted on G2.com. What problems is Odoo Help Desk solving and how is that benefiting you? Odoo Help Desk streamlines ticket handling, automates workflows, and tracks performance, solving delays, inefficiencies, and SLA breaches. Benefits include faster issue resolution, improved team productivity, enhanced customer satisfaction, and actionable insights through analytics. Review collected by and hosted on G2.com. Show More 11/19/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite MK Mansi K. Graphic designer Small-Business (50 or fewer emp.) 11/29/2024 "Best customer support with odoo help desk" 5/5 What do you like best about Odoo Help Desk? what i like is odoo is how easy to use and how easily it integrates with tools and the best thing is ticketing system is so simple. Review collected by and hosted on G2.com. What do you dislike about Odoo Help Desk? sometimes it gets slow when we handle high volume of tickets. Review collected by and hosted on G2.com. What problems is Odoo Help Desk solving and how is that benefiting you? it helps with managing customers enquiries easily by organising tickets,automatic workflow and for timely response. it's improves our team productivity and enhacing customer satisfection Review collected by and hosted on G2.com. Show More 7/8/2025 Validated ReviewerSource: Organic Review from User Profile ![Ashvin R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashvin R.") AR Ashvin R. Product Design Engineer Small-Business (50 or fewer emp.) 10/11/2024 "super partner to manage our customer queries" 4/5 What do you like best about Odoo Help Desk? It is easy and convenient to use for managing our customer queries. Review collected by and hosted on G2.com. What do you dislike about Odoo Help Desk? We have been using odoo since last few months and we do like it comparatively other products, we would like to spend more time to explose it. Review collected by and hosted on G2.com. What problems is Odoo Help Desk solving and how is that benefiting you? we are using odoo software to manage customer queries,its easy to manage ticket platform helps us to manage our customer issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Small-Business (50 or fewer emp.) 11/7/2024 "Odoo Help Desk" 3.5/5 What do you like best about Odoo Help Desk? Odoo Help Desk is user-friendly and integrates well with other Odoo modules, making it a convenient choice for businesses already using the Odoo suite Review collected by and hosted on G2.com. What do you dislike about Odoo Help Desk? I'm not a fan of the limited customization options and inconsistent customer support. It can also be a bit clunky for larger teams and complex support needs. Review collected by and hosted on G2.com. What problems is Odoo Help Desk solving and how is that benefiting you? Odoo Help Desk helps streamline our support process by automating ticket assignments, tracking SLAs, and providing a centralized knowledge base. This improves customer satisfaction and agent productivity. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") UM Verified User in Medical Devices Mid-Market (51-1000 emp.) 5/23/2024 "Odoo Helpdesk is great tool to manage to internal requests and communication" 3.5/5 What do you like best about Odoo Help Desk? Before we started using Odoo Help Desk, there was a lot of exchanges between different departments only by email. If someone was OoO or left the company, a lot of information was lost. With the helpdesk, all information that may have been previously lost is now stored in a location accessible to all relevant parties. Review collected by and hosted on G2.com. What do you dislike about Odoo Help Desk? The search function could be improved. Also, if you are a follower or a ticket but not tagged specifically in a response, you will not receive an update. Review collected by and hosted on G2.com. What problems is Odoo Help Desk solving and how is that benefiting you? Odoo Help desk is providing a streamlined and organized process for a number of internal processes that were previously only tracked by email communication. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jorge V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jorge V.") JV Jorge V. Sr Information Technology and Services Small-Business (50 or fewer emp.) 8/8/2023 "easy to use, powerful system" 4.5/5 What do you like best about Odoo Help Desk? It is a very useful system, with a very simple interface, which helps to keep a very good control of the incidents that occur every day, it also allows to count hours invested in resolving them. Review collected by and hosted on G2.com. What do you dislike about Odoo Help Desk? A more complete report is needed to evaluate the team's performance, the SLA assignment should be easier Review collected by and hosted on G2.com. What problems is Odoo Help Desk solving and how is that benefiting you? Allows for more precise control of daily incidents, assigning certain tasks to users and interaction with applicants is easier Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 2/10/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") CC Verified User in Computer Software Mid-Market (51-1000 emp.) 4/8/2022 "good to perform regular tasks" 4/5 What do you like best about Odoo Help Desk? good for FAQ, you can track your tickets, and perform day-to-day service operations easy Review collected by and hosted on G2.com. What do you dislike about Odoo Help Desk? in order to have it customized properly you need a programmer Review collected by and hosted on G2.com. What problems is Odoo Help Desk solving and how is that benefiting you? Project control, Follow ups, Issue tickets, ASA, Review collected by and hosted on G2.com. Show More 7/11/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite JB Jahn B. Zendesk Administrator Small-Business (50 or fewer emp.) 11/6/2023 "Affordable CRM Solution: Streamline Your Budget-friendly Business Operations" 3.5/5 What do you like best about Odoo Help Desk? Quite basic CRM Tool specially helpdesk when you are specially are a small scale company. Review collected by and hosted on G2.com. What do you dislike about Odoo Help Desk? This CRM tool can be complex if there's so much configuration which is not aligned to the company goals. Review collected by and hosted on G2.com. What problems is Odoo Help Desk solving and how is that benefiting you? Ticketing tool which helps us to connect with our customers for their concerns. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Odoo Help Desk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Odoo Help Desk ](https://www.g2.com/products/odoo-help-desk/discussions/new) GU Guest User What is Odoo Help Desk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-odoo-help-desk-used-for) [ View all Discussions ](https://www.g2.com/products/odoo-help-desk/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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