I like the price :) You can use it for free forever! But... you need to pay if you want a website where your customers can write their inquiries, so the only way customers can create a ticket is by contacting you or sending an email. Review collected by and hosted on G2.com.

I miss more customization facilities. The satisfaction survey is very poor, and the platform has numerous bugs. Bad point: Odoo customer care can only be contacted by a form. A customer care chat is also available but it isn't easy to find an agent there. Also, the design is very old-fashioned. Review collected by and hosted on G2.com.

Odoo helpdesk is easy to use and customizable in terms of ticket grouping, team group assigning and SLA for the ticket. The integration with other odoo module like sales, contact, and repair is a good feature. Review collected by and hosted on G2.com.

Reporting part and GUI layout are not so great. Getting the reporting of the ticket log for any particular customer or any agent is not so easy to get. The GUI is also very simple and closing and changing the ticket status by dragging the ticket and viewing the ticket is also not so great. Review collected by and hosted on G2.com.