---
title: Odoo Help Desk Reviews
meta_title: 'Odoo Help Desk Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 12 reviews by the users' company size, role or industry to
  find out how Odoo Help Desk works for a business like yours.
aggregate_rating:
  rating_value: 3.6
  review_count: 12
  scale: '5'
date_modified: '2026-08-04'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Odoo Help Desk Reviews
**Vendor:** Odoo  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 3.6/5.0  
**Total Reviews:** 12
## About Odoo Help Desk
Agile Helpdesk for great customer service.



## Odoo Help Desk Pros & Cons
**What users like:**

- Users value the **easy integration options** of Odoo Help Desk, enhancing convenience with existing Odoo modules. (2 reviews)
- Users appreciate the **ease of use** of Odoo Help Desk, especially its seamless integration and simple ticketing system. (1 reviews)
- Users love the **easy integrations** of Odoo Help Desk, enhancing their workflow with simple ticketing systems. (1 reviews)
- Users value the **easy setup** process of Odoo Help Desk, enabling quick onboarding and account creation. (1 reviews)
- Users appreciate the **simple use** of Odoo Help Desk, enjoying its easy integration and straightforward ticketing system. (1 reviews)
- User Interface (1 reviews)

**What users dislike:**

- Users express dissatisfaction with the **limited customization options** , hindering their ability to tailor the Odoo Help Desk experience. (2 reviews)
- Users find the **limited features** of Odoo Help Desk restrictive, likening it to a basic tool rather than a robust solution. (1 reviews)
- Users feel that the **limited integrations** restrict the functionality and versatility of Odoo Help Desk. (1 reviews)
- Users express frustration with the **inconsistent customer support** of Odoo Help Desk, hindering their experience and reliance on the service. (1 reviews)
- Users experience **poor performance** with Odoo Help Desk during high ticket volumes, impacting overall efficiency. (1 reviews)


## Odoo Help Desk Discussions
  - [What is Odoo Help Desk used for?](https://www.g2.com/discussions/what-is-odoo-help-desk-used-for)

- [View Odoo Help Desk pricing details and edition comparison](https://www.g2.com/products/odoo-help-desk/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-05+10%3A29%3A07+-0500&secure%5Bsession_id%5D=194db35d-b5a5-47e0-a97b-90da026fe50c&secure%5Btoken%5D=757ce73c1591827bb8974fe6e327cd86a64bdaf53af86f23d0f1b75edf52f39e&format=llm_user)

## Odoo Help Desk Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards
- Mobile Access

****
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization

## Top Odoo Help Desk Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,571 reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (964 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,658 reviews)