--- title: Odoo Help Desk Reviews meta_title: 'Odoo Help Desk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how Odoo Help Desk works for a business like yours. aggregate_rating: rating_value: 3.6 review_count: 12 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Odoo Help Desk Reviews **Vendor:** Odoo **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 3.6/5.0 **Total Reviews:** 12 ## About Odoo Help Desk Agile Helpdesk for great customer service. ## Odoo Help Desk Pros & Cons **What users like:** - Users value the **easy integration options** of Odoo Help Desk, enhancing convenience with existing Odoo modules. (2 reviews) - Users appreciate the **ease of use** of Odoo Help Desk, especially its seamless integration and simple ticketing system. (1 reviews) - Users love the **easy integrations** of Odoo Help Desk, enhancing their workflow with simple ticketing systems. (1 reviews) - Users value the **easy setup** process of Odoo Help Desk, enabling quick onboarding and account creation. (1 reviews) - Users appreciate the **simple use** of Odoo Help Desk, enjoying its easy integration and straightforward ticketing system. (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users express dissatisfaction with the **limited customization options** , hindering their ability to tailor the Odoo Help Desk experience. (2 reviews) - Users find the **limited features** of Odoo Help Desk restrictive, likening it to a basic tool rather than a robust solution. (1 reviews) - Users feel that the **limited integrations** restrict the functionality and versatility of Odoo Help Desk. (1 reviews) - Users express frustration with the **inconsistent customer support** of Odoo Help Desk, hindering their experience and reliance on the service. (1 reviews) - Users experience **poor performance** with Odoo Help Desk during high ticket volumes, impacting overall efficiency. (1 reviews) ## Odoo Help Desk Reviews ### 1. The most user-friendly and standard tool for SMEs **Rating:** 3.5/5.0 stars **Reviewed by:** Sumit A. | Associate Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Odoo Help Desk?** The onboarding process was straightforward and I could set up my account within minutes. The UI is also neat and clean. **What do you dislike about Odoo Help Desk?** The customization possibilities are minimal. Only basic requirements can be met via Odoo Helpdesk.It's more or less MS Excel with a better UI. **What problems is Odoo Help Desk solving and how is that benefiting you?** Odoo gives me a better interface than excel and it also gives me some basic analytics to look at about my tickets. All my tickets are recorded and timestamped is a good benefit for an NPO like ours. ## Odoo Help Desk Discussions - [What is Odoo Help Desk used for?](https://www.g2.com/discussions/what-is-odoo-help-desk-used-for) - [View Odoo Help Desk pricing details and edition comparison](https://www.g2.com/products/odoo-help-desk/reviews?filters%5Bsentiment_snippet%5D=1440865&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+19%3A36%3A01+-0500&secure%5Bsession_id%5D=ae1193e1-99aa-4734-946d-bc797ae24f8a&secure%5Btoken%5D=ac874f81b062485ed377462e20b98e45d411de305e7a21c47fa53dea11faff88&format=llm_user) ## Odoo Help Desk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Odoo Help Desk Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,588 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,673 reviews)