AR

Verified User in Retail

Small-Business (50 or fewer emp.)

11/16/2021

"You have to love odoo"

4.5/5

What do you like best about Odoo Field Service?

Easy to scheduling appointments, assigning tasks to employees. I also like the ability to generate invoices and quotations in Odoo all integrated into a single system. Review collected by and hosted on G2.com.

What do you dislike about Odoo Field Service?

Nothing really special to dislike. So far we had a good run. Review collected by and hosted on G2.com.

UR

Verified User in Retail

Mid-Market (51-1000 emp.)

11/17/2021

"Simple to use, not expensive at all."

3.5/5

What do you like best about Odoo Field Service?

Simplicity in dealing with the platform and there is no complexity of other platforms Review collected by and hosted on G2.com.

What do you dislike about Odoo Field Service?

Sometimes lack flexibility in creating and extracting reports Review collected by and hosted on G2.com.

CD

Christophe D.

Small-Business (50 or fewer emp.)

10/13/2020

"Easy integration and follow up for large teams."

3.5/5

What do you like best about Odoo Field Service?

The upside of this app is integration with various other modules. It only needs little adjustments to adapt to specific cases but coming from CRM to confirmed sales order automatically creating a Task in project that can be taken on by technicians in the Field Service modules skips a lot of manual steps wasting precious time. Review collected by and hosted on G2.com.

What do you dislike about Odoo Field Service?

When billing a finished Field Service case invoice is split into 2 parts. One for labor and one for products. This takes a little while to get used to.

Adding products to Field Service is not always easy without the right gear and can be slow at some times. Review collected by and hosted on G2.com.

Recommendations to others considering Odoo Field Service:

Take a tour, try the app there are chances you will love it. Review collected by and hosted on G2.com.

What problems is Odoo Field Service solving and how is that benefiting you?

Field Service task are created automatically from Sales orders or can be manually added. When these demands can come from different teams and persons having everything ending up in the same place leave little room for mistakes. The follow up on spent hours and/or products is perfect for analysis or even in case of discussion with the customer. Everything is kept and can be traced back.

In short, better track record, better follow up and less time consuming. Review collected by and hosted on G2.com.

WG

Wassim G.

Principal CEO

Small-Business (50 or fewer emp.)

10/15/2020

"Super easy for facility management"

4/5

What do you like best about Odoo Field Service?

Designing custom worksheets templates and attaching them to work orders Review collected by and hosted on G2.com.

What do you dislike about Odoo Field Service?

The map view is not helpful, it do not contain grouping or routing, but it’s good that there’s a view on google maps button. Review collected by and hosted on G2.com.

RB

Rodolphe B.

Small-Business (50 or fewer emp.)

10/12/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Odoo Field Service works well. But it is not good for recurring tasks"

2.5/5

What do you like best about Odoo Field Service?

It is easy to use on Phone for users who works on Site Review collected by and hosted on G2.com.

What do you dislike about Odoo Field Service?

We have a lot of recurring tasks, and it is very long to planned each of them Review collected by and hosted on G2.com.

AC

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

10/12/2020

"We love the Field Service App."

5/5

What do you like best about Odoo Field Service?

This is easy for field techs to be able open new tickets on the fly while working remotely. Review collected by and hosted on G2.com.

What do you dislike about Odoo Field Service?

Nothing to comment, we have not found any issues with this module. Review collected by and hosted on G2.com.

Recommendations to others considering Odoo Field Service:

Give it a chance, it looks to simple to be a constructive tool, but it is a powerful tool to keep your business operating in the field. Review collected by and hosted on G2.com.

What problems is Odoo Field Service solving and how is that benefiting you?

It maximizes tech utilization, and eliminates having paper time sheets that have to be entered in the database. The access to import the data is at your fingertips. Review collected by and hosted on G2.com.