Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.

LC

Luis C.

Auditor de procesos y calidad

Wholesale

Small-Business (50 or fewer emp.)

9/26/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"Odoo CRM: real flexibility for B2B sales teams"

3.5/5

What do you like best about Odoo CRM?

What I liked most about Odoo CRM was how it truly managed to unite our business operations: from lead acquisition to follow-up, closing, and invoicing, all within the same ecosystem, without having to jump from platform to platform. The visual interface of the pipeline, the automatic assignment of activities, and the real-time reports gave us immediate clarity on the status of opportunities and bottlenecks. Additionally, the fact that it integrates out of the box with other Odoo modules — sales, inventory, invoicing — saves us a lot of manual reconciliations and reduces errors. Review collected by and hosted on G2.com.

What do you dislike about Odoo CRM?

Now then, not everything is perfect. The first phase of implementation was a bit uphill for the team: some colleagues took time to get familiarized and a lot of time had to be dedicated to training. We also noticed that certain more sophisticated functions (for example, specific external integrations or highly customized workflows) require development or technical intervention, which increases the cost and adjustment time. In scenarios with a lot of data and active modules, the platform can feel a bit slow or heavy if it is not well optimized. But overall, these frictions have not been enough to overshadow the value it brings to the business. Review collected by and hosted on G2.com.

What problems is Odoo CRM solving and how is that benefiting you?

One of the challenges with Odoo CRM is the complexity in customization and configuration, especially when your sales process has localized particularities: if you make many deep modifications, updating the platform can lead to incompatibilities or unexpected failures. Another common pain point is data migration, because if historical records are disorganized or in many different systems, importing everything into the CRM can be laborious. The team also needs to adapt: the learning curve can initially limit adoption, and without good support or internal training, it's easy for some users not to take advantage of key features. In environments with a lot of data or active modules, performance can degrade if the infrastructure is not well-sized.

But precisely those challenges can turn into advantages if addressed well. For example, making customizations with criteria (keeping it as "standard" as possible and modularizing the extra) allows the system to evolve without breaking; planning the migration with data cleaning and phases avoids errors and makes adoption "smoother"; investing in training ensures the team takes advantage of automatic functions, workflows, and reports; and optimizing infrastructure (instance, database, indexes) ensures performance is smooth even with many users or transactions. In our experience, these improvements have allowed us to turn what was a risk into a strength: today the CRM is a real engine of efficiency, not just a repository. Review collected by and hosted on G2.com.

FC

Flardryn C.

Freelancer

Small-Business (50 or fewer emp.)

6/2/2026

"One App to Rule Them All: Easy Setup, Great Resources, and Support That Goes the Extra Mile"

5/5

What do you like best about Odoo CRM?

one app to rule them all, ease of setup and amount of written material that helps you get going also customer support taking the extra mile Review collected by and hosted on G2.com.

What do you dislike about Odoo CRM?

they have very aggressive sales strategy where the moment you hit your limit you will be contacted by their sales rep and your access will be restricted Review collected by and hosted on G2.com.

AG

Allan G.

Transportation Manager

Small-Business (50 or fewer emp.)

4/28/2026

"Powerful Toolset, but Complex Module Setup Needs Improvement"

2.5/5

What do you like best about Odoo CRM?

An expansive number of tools and focus areas. Review collected by and hosted on G2.com.

What do you dislike about Odoo CRM?

The large number of modules and the way they interact with each other makes the setup process difficult. Review collected by and hosted on G2.com.

GG

Ganesh G.

Senior Software Engineer

Information Technology and Services

Small-Business (50 or fewer emp.)

2/17/2026

"Flexible, Free Open-Source Tool That Scales Easily"

5/5

What do you like best about Odoo CRM?

It’s open source, which means it’s free and can be extended to any length. It also offers a high degree of flexibility. Review collected by and hosted on G2.com.

What do you dislike about Odoo CRM?

Initial setup is tedious and a little time consuming. Review collected by and hosted on G2.com.

RT

RUTURAJ T.

CRM Administrator

Small-Business (50 or fewer emp.)

2/3/2026

"Efficient Tool for Managing Sales and Performance"

5/5

What do you like best about Odoo CRM?

i liked the UI of the odoo and i can track all the activity and performance at one place and odoo has the good customer support Review collected by and hosted on G2.com.

What do you dislike about Odoo CRM?

advanced features require additional configuration and customization, which can take time to set up properly. Review collected by and hosted on G2.com.

WR

Wendy R.

International Logistics Senior

Small-Business (50 or fewer emp.)

11/8/2025

"How Odoo CRM Helped Me Stay Organized and Close More Deals"

5/5

What do you like best about Odoo CRM?

I really like how simple and customizable Odoo CRM is. It’s easy to adjust to my business needs and connect with other Odoo apps like Sales, Invoicing, and Marketing. The interface is clean, and I can track every lead and opportunity step by step. Another big advantage is that it gives me clear analytics and insights, helping me understand my sales performance and make better decisions. Review collected by and hosted on G2.com.

What do you dislike about Odoo CRM?

The only downsides are that it can take some time to learn at first, especially if you’re new to CRM systems. Also, some of the advanced features require paid modules, and full customization might need a bit of technical knowledge. Review collected by and hosted on G2.com.

What problems is Odoo CRM solving and how is that benefiting you?

Using Odoo CRM has really helped me organize and improve the way I manage customer relationships. Before, I struggled to keep track of leads, follow-ups, and client communication. With Odoo CRM, everything is in one place — from contacts and sales pipelines to tasks and reports — which makes my workflow much more efficient and professional. It helps me save time, stay organized, and never miss a sales opportunity. Review collected by and hosted on G2.com.

KM

Kritika M.

Growth Associate

Small-Business (50 or fewer emp.)

6/7/2026

"Easy to Navigate CRM That Makes Tracking Progress Simple"

4.5/5

What do you like best about Odoo CRM?

Unlike other their crms it is very easy to nagivate and track progress on Review collected by and hosted on G2.com.

What do you dislike about Odoo CRM?

Nothing really, but if it was less customisable it would make decision making easier. But that’s not a con Review collected by and hosted on G2.com.

SC

Shilajit C.

Sr. Sales Founding SDR

Small-Business (50 or fewer emp.)

4/28/2026

"A Powerful, Unified CRM Burdened by High Complexity"

4/5

What do you like best about Odoo CRM?

Simplistic UI with multiple integration. Review collected by and hosted on G2.com.

What do you dislike about Odoo CRM?

complex setup. took the team to setup and configure. Review collected by and hosted on G2.com.

SS

Suvendu S.

Digital Marketing Executive

Retail

Mid-Market (51-1000 emp.)

9/30/2025

"last few months experiance"

5/5

What do you like best about Odoo CRM?

What I like most about Odoo CRM is its simplicity and flexibility. The interface is very clean and easy to navigate, even for someone who is new to CRM tools. I love how it connects seamlessly with other Odoo modules like Sales, Inventory, and Invoicing, which makes it much more than just a CRM. The automation features, pipeline tracking, and real-time reporting really help in staying organized and focusing on leads. It saves a lot of time and reduces the need to switch between different platforms since everything is integrated. using frequently. Review collected by and hosted on G2.com.

What do you dislike about Odoo CRM?

While Odoo CRM is powerful, the initial setup and customization can take some time, especially if you’re not very technical. Sometimes it feels that certain advanced features require developer support, which might not be ideal for smaller teams. The customer support can also be a bit slow during peak times, and documentation can be overwhelming if you’re searching for very specific details. Additionally, some integrations with third-party apps require extra configuration which could be simplified. Review collected by and hosted on G2.com.

What problems is Odoo CRM solving and how is that benefiting you?

Odoo CRM is solving the problem of managing customer relationships and sales processes all in one place. Before using it, tracking leads, opportunities, and customer interactions was scattered across different tools and spreadsheets, which was inefficient and prone to errors. With Odoo CRM, I have a centralized platform that automates follow-ups, tracks communication history, and provides clear visibility into the sales pipeline. This helps me prioritize leads better, close deals faster, and improve customer satisfaction. The integration with other modules like sales orders and invoicing also streamlines workflows, making everything smoother and saving a lot of time. Overall, it has boosted my productivity and helped create a more organized and scalable sales process. Review collected by and hosted on G2.com.

VA

Vaibhav A.

Founder

Small-Business (50 or fewer emp.)

4/23/2026

"Great Value with a Wide Range of Features and Strong Support"

4.5/5

What do you like best about Odoo CRM?

They offer a wide variety of features at such a good rate. It also have very good customer support team. Review collected by and hosted on G2.com.

What do you dislike about Odoo CRM?

The interface can be improved as it looks to old type. Review collected by and hosted on G2.com.