What do you like best about Odoo CRM?
1. Odoo CRM is the best tool for storing customer-related information in a centralized database, including contact information, purchase history, and follow-up history.
2. It allows sales agents to track the leads, opportunities and deals at various stages and also allows timely and personalized engagement with customers.
3. It has automated reminders and notifications, which help salespeople to be on top of their tasks, thus increasing productivity.
4. It has an email integration feature, such as Gmail and Outlook, so salespeople can send emails from the CRM and don't need to switch between applications.
5. Its users can generate customized reports, analyze sales performance and gain insights into their customers.
6. It is cost-effective as compared to other CRM software available in the market.
7. It is an open-source CRM, which is freely available for customization and development. Review collected by and hosted on G2.com.
What do you dislike about Odoo CRM?
1. Odoo CRM is known for its wide range of functionalities, making the initial setup and configuration complex and challenging, especially for the initial users unaware of the system.
2. It offers customization options, and implementing these customizations may require technical support.
3. Odoo's CRM performance may be affected by the database size and the implemented modules' complexity. Businesses with extensive data may experience performance issues.
4. The mobile experience of using this CRM is not up to the mark, as the mobile app may not offer the same functionality and flexibility as the web version.
5. Odoo releases regular updates and new versions to introduces new features. However, upgrading to a more recent version may sometimes be a complex process. Review collected by and hosted on G2.com.
