We automated 55% of customer inquiries for our store and couldn't be happier with the result! Our store is quite complex, so we were aiming for 40% and are thrilled with this outcome.

Their team is amazing and made it incredibly easy to integrate with our custom systems. If your team is hesitant about committing, I highly recommend giving them a try! Review collected by and hosted on G2.com.

It took us two weeks to set everything up, which is understandable given the complexity of our business. Still, it was totally worth it! Review collected by and hosted on G2.com.

The Octocom bot is a better version of any chatbot you know. It appears to respond as a human and you can train him to use your brand's language too! It speaks multiple languages, which is great. You can always approach the Octocom team with anny minor issues or hickups you need to fix, they are very agile, respond fast and act effectively. Review collected by and hosted on G2.com.

Sometimes it is unable to fetch proper responses and simply responds as a bot, so customers are aware this is not a human behind the chat. (which is not a downside that much) Review collected by and hosted on G2.com.

We're really happy with this company! Their software works great as expected, but what stands out is their team. They scheduled regular calls with us to help us improve our customer experience strategy. They offered guidance not only for AI customer support but also for post-purchase email workflows, portal improvements, better order tracking systems and more... Review collected by and hosted on G2.com.

So far everything is good with them! All of our departments are really happy with them, including our CEO :) Review collected by and hosted on G2.com.

Octocom enabled us to build a customer support advisor extremely quickly with minimal time investment on our end. The end results were very impressive. Review collected by and hosted on G2.com.

Nothing negative to say! Impressive software and a great team. Review collected by and hosted on G2.com.

All. Both the solution and the support offered in the implementation have far exceeded our expectations. We have had an exhaustive follow-up from the company and we have implemented an efficient solution for our clients and a great help for our CS team. Octocom has contributed ideas to the project and solved all the incidents in record time. Review collected by and hosted on G2.com.

Nothing for now. We are very satisfied wiyh this proyect. Review collected by and hosted on G2.com.

Really nice product that helps improving conversions in ecom. Glad to have such service - CEO himself is always in touch and open to discuss any new features. Review collected by and hosted on G2.com.

There are some features that we will be glad to see, such as integration in website search, but guys are moving forward really quick. Hope to see updates soon Review collected by and hosted on G2.com.

I never imagined AI would reach this level in my lifetime! You can't even distinguish it from human support. Octocom now handles 80% of our inquiries – it's truly amazing! Review collected by and hosted on G2.com.

So far nothing to comment about - all good. Review collected by and hosted on G2.com.

Very easy to get the product setup and going. The support has been great and the software works really well. Review collected by and hosted on G2.com.

Nothing that I can think of. Overall, the product has been great. Review collected by and hosted on G2.com.