Octa desk helps me manage customer service, I like the way it does it, dynamically, quickly and effectively. It helps to manage the calls and make the customer more satisfied, as we do not leave them unanswered. Review collected by and hosted on G2.com.

Honestly, there aren't many points that I don't really like, I strongly believe in the possibility of improvement, like anything. But, I believe that a point to be improved is the ease of locating all available resources. Review collected by and hosted on G2.com.

I think what I like most about Octadesk is the fact that I can gather various communication channels with my client in just one system, which ends up optimizing my work more. Review collected by and hosted on G2.com.

On some days, the tool showed a lot of instability in use, and I didn't have many good experiences with the company's support, which caused a lot of discomfort. Review collected by and hosted on G2.com.

Facilitate communication between clients and companies in a very natural way, in addition to facilitating communication management. Great tool also with integration via WhatsApp. Review collected by and hosted on G2.com.

Not having a history of conversations makes it difficult to locate and understand the context of the problem for its effective resolution. Another problem is that it is also not a very intuitive system. Review collected by and hosted on G2.com.

The traceability of information and conversations with history. Review collected by and hosted on G2.com.

The tool is not very intuitive at times, causing some difficulties in operation. Review collected by and hosted on G2.com.

Useful tool with open communication for communication with clients Review collected by and hosted on G2.com.

The tool is sometimes difficult to use. Review collected by and hosted on G2.com.

The easy use of a tool for history Review collected by and hosted on G2.com.

The difficulty of finding the history of these services. Review collected by and hosted on G2.com.