During our use, we enjoyed the various features, such as the bot. Review collected by and hosted on G2.com.

The support service is a bit slow Review collected by and hosted on G2.com.

Segmentation and complete dashboard with information Review collected by and hosted on G2.com.

More visual and complete reports for Review collected by and hosted on G2.com.

Practicality and functionality delivered quickly Review collected by and hosted on G2.com.

Updates are needed to be able to sell within the octa Review collected by and hosted on G2.com.

That I can centralize my entire conversation system in just one place Review collected by and hosted on G2.com.

Support, apart from the WhatsApp group they created, I miss having a closer customer service like I have with other tools. Review collected by and hosted on G2.com.

Practicality and great reports! Make the day-to-day more efficient! Review collected by and hosted on G2.com.

They could improve the support, in terms of time and response! Review collected by and hosted on G2.com.

It has powerful features making it stand out, innovative tools and advanced functionalities functionalities. It is a simple ans user friendly interface where you can plan, handle and evaluate customer conversations. The initial implementation is automated and offers reasonable pricing thus suitable and supportive to the users. Review collected by and hosted on G2.com.

Sometimes the social networks would randomly disconnect and need to be connected again which can be time consuming. I know with time these instabilities will be improved with the constant updates. Review collected by and hosted on G2.com.

Since development its development, Octadesk has a reliable customer support, serving consumers fast. Its integration features has included an interacting platform for use by sales team and customers. It has reliable and speedy implementation structures. Review collected by and hosted on G2.com.

Though it is very easy to implement it is very expensive for small and starting businesses. Fully operation of the software requires 3rd party modules which end up slowing down low end computers. Review collected by and hosted on G2.com.

The development of a reliable and outstanding customer desk solution is a feature that the vendor introduced to the company. More so, the creation of a strategic way where sales team and the customer interact is also a merit from the platform. The implementation structures are reliable and speedy. there are accurate customer assistance from the program, and this increases the credibility of business results. Review collected by and hosted on G2.com.

The program creates a suitable formation of customer support, where sales are multiplied through the use of digital scope and reliable business management. More so, the immediate integration with sales support is also a fruitful part that benefits companies. Review collected by and hosted on G2.com.

Octadesk has established a way that makes every customer insight to be counted, and this resolves many communcitaions challenges easily. The implementation process is fully automated and this brings the required satisfaction in the company set up. The creation of a live bot, with the integration of conversation analytics is also a fruitful part that resolves the many company challenge. The development of a smart access feature that ensure only the authorized customers share their insights is also a merit. Review collected by and hosted on G2.com.

The development of a proper help desk tool has been supported by Octadesk. More so, there is the simplified dashboard that allows companies operate efficiently. Review collected by and hosted on G2.com.

The features are well developed to help solve issues that a business faces more so those that are customer related.

It is easy to implement since it does not consumes a lot of time and you use it immediately . However, non-tech savvy users require orientation so that they get an easy time using it.

Helps in collecting and analyzing customers insights and this aids the company in providing informed decisions regarding any matter at hand.

The ability to integrate with live chat results in a firm covering a wide customer base concerns Review collected by and hosted on G2.com.

The technique to record every transactions is a huge milestone that helps for better dealing with customers.

The ability to organize communication between customer and the business is an added advantage that helps in meeting their needs effectively. Review collected by and hosted on G2.com.